Madewell

I bought a suede bucket bag from them. It's very nice looking and exactly what I want — except the bag arrived with a foul odor. Online research suggests that bad smelling leather comes from cheap and/or unethical manufacturing processes. Chat and email to Madewell resulted in an immediate issue of a return label. I actually want to keep the bag, but I do want to know why it smells and how to remove the odor. No response. There is no way to connect with someone by phone, and no attention to listening to the customer. You only get chatbot a, virtual assistants, or humans trained to function as bots. When I told my daughter I'd ordered something from Madewell, she told me about their dicey reputation. This confirms it.

Incredibly overpriced Chinese- and Vietnamese-made junk. Returns take FOREVER...if you don't have a Madewell brick-and-mortar store near you, you will have to make your returns via USPS, and you'll wait an eternity for your money back. It's just not worth the trouble for such ordinary items.

I tried reducing the number of emails. Then I tried unsubscribing entirely -- several times. Then I tried emailing customer service -- several times. I am STILL getting daily emails. Spam is illegal, Madewell.

I placed an order then had to reorder my item. I returned bc it didnt fit and was promised a giftcard and also was charged for my item...no integrity with this company and all lies.

First time I ordered a pair of shoes, they arrived and they didn't fit. Madewell said I needed to place a new order to get a new size, they were out of stock and couldn't help. Okay, crummy luck… but oh well. A month later I ordered 3 pairs of pants, when they arrived I received 2 pairs of jeans that I did not order. When I contacted customer service they said I had to place a new order. But guess what, the items I originally ordered are now out of stock for the next 4-5 months! Madewell did nothing to compensate for the inconvenience and instead gave me label and told me to return the items they wrongly sent. I get mistakes happen, but honestly not worth the hassle shopping here.

Madewell is just not trustworthy or easy. They don't deliver. Trying to get credit for products they didn't ddeliveris a nightmare. 3 times they have sent the wrong product or size. Amazon, Quince, Nordstroms are all simple, straightforward and deliver products as promised.

Bought this shirt at after season sale last summer. Consequently didn't wear it until this summer. Wore once- button broke. I sewed an extra they had included (( hate sewing). Wore the adorable comfortable shirt. This time 4 buttons broke. I called Madewell they don't consider this defective. They did credit 50% refund but still, for less than 4 wearings? It's defective. Beware of Madewell buttons!

I wanted to return a new item with tags (didn't fit) that was received as a gift over the holidays. The item was purchased in advance of the holidays. People usually do their shopping "before" Christmas. I was told that they would take an exchange (even though I was planning to exchange it for an even more expensive item). So I'm stuck with a sweater that doesn't fit. Although I appreciated their quality in the past, I will never buy from them. They don't honor the fact that people have busy lives..

Returns are a huge pain with this company. Lots of hoops to jump through just to get a refund or a different size.

I have no complaints about Madewell. They always ship strictly with UPS which means there's no SmartPost (going through USPS and taking extra days to deliver). Their customer service is friendly, helpful, good return policy, and their products are overall good quality.

My BIGGEST complaint (which is why I dropped one star) is the fact that this website still lists "out of stock" items even when it has been months since the item was out of stock. It's really frustrating to look at, as I wanted some of the out of stock items. Madewell leaves them up for absolutely no reason except to torment people.

Other than that, I seriously have nothing bad to say about Madewell. They often make mistakes in their orders, but they are generous enough to refund you and even suggest that you can keep the previous item or return if you choose to.

They cancel your order after taking the money (expensive items on sale to make it interesting). Then no way to access your account, or the customer service. You can ask password reset but enter a loop. The emails to customer service cannot be delivered. This is a SCAM site: https://www.madewell.com/

My overall experience was great! The website was easy to navigate, the selection process simple and payment just as easy.

I am very disappointed with the customer service of Madewell. I bought my jeans over a year ago, and unfortunately, Madewell only looks at the 'calendar age' and not the physical age of a product. I provided photos of the jeans and there are no signs of wear and tear anywhere, while there is a perfect rip in the denim along a seam of one of the back pockets. I rotate these jeans among many others and I wash them minimally and always with cold water. This way my jeans last me about 10 years.

None of this matters to Madewell, which to me means they don't stand for their product. They lost my loyalty for sure.

I really don't understand why they try to make us feel better by making the jeans like 2 sizes bigger than the marked size? I don't want to have to use the size guide and then get a completely different size. Just make the jeans the normal actual size as marked! Like cool I'm super glad that they have extended sizing and all but when I order an xs short I don't expect them to be like size 30... And the size 25 jeans were 28 inches around. How is that a 25? WHAT IS GOING ON?

They had 70% off sale and I placed an order. My credit card was charged on the third day but I never received shipping confirmation. Two weeks passed I had to contact customer service. They said due to system error they couldn't process my order and will cancel my order. Easy excuse. Why did you charge me in the first place? They still have the item in stock. So they just use the sale to scam you into placing orders so they can charge you and get the money. They refund you later but they had your money for at least a few weeks.

I have requested to be removed from their email lists over 50+ times now - and they continue to bombard me with at least one email a day - which I have now marked as spam. DON'T sign up for their email list unless you want to experience this.

I really like the style and quality of Madewell clothing, however my most recent purchase was sold out after I purchased it. I found out two days after my online purchase. This wouldn't be such a big deal but this is the FOURTH time in a row this has happened (all different items) and they send me the same verbatim, generic, scripted response every time and do nothing to make it right. I do not have this issue with any other company. This is a terrible way to run a business. I will not be wasting any more time with Madewell in the future.

Great customer service with prompt responses to any questions I had. The GFRP bar supplied is very good quality. Pleasure to desk with

Ordered a pair of slippers on 11/20 for a Christmas gift. They don't fit so I tried to initiate a return. They have a hard and fast 30 day return policy. This is the only company I know of that doesn't lift their 30 day return policy for the holidays. I even called the customer service line thinking they would surely lift the policy for a holiday order - but no. I will not buy from Madewell again.

Just to reiterate the other reviews here, they have horrible shop policies. You have 30 days for returns, even if you ship it 10 days before the due date, they don't receive it. Then you get a gift card, JCrew does the same, over them. Also, I've gotten three pairs of pants and the fits are awful.

I ordered a bikini from Madewell and was sent half of it in a timely fashion. It has been a month and I am still waiting on the swimsuit top. Despite multiple attempts to contact Madewell, they have no interest in ensuring that I will be a returning customer and continue repeating that the timeframe listed on the website when you buy something is not guaranteed.

I purchased several items from Madewell. One was a long sleeve the dye shirt. I had this top for about two months and I noticed several small holes in the stomach area. I also ordered several t-shirts some are muscle shirts. I had the same exact thing to happen after several months small holes started to appear near the abdomen area. The t-shirts also faded easily. I always wash my clothes according to the tag and hang them to dry.

Totally ripped me off. I used a gift card in combination with a credit card. I returned a few items and was refunded the gift card FIRST. Literally gave me a $100 e-gift card and $5 back on my credit card. I reached out to customer service and talked to upper management and they just said sorry that's our policy. Genuinely feel like I was stolen from.