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MandM Direct has a rating of 1.7 stars from 95 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about MandM Direct most frequently mention customer service, and next day problems. MandM Direct ranks 928th among Men's Clothing sites.
No positive highlights yet
I have to say if someone who'd never previously used this company I did have some concerns, however I have to say they were fantastic. The goods were delivered within 24 hours, there was an item missing and they offered a replacement or refund without any problems. Just a great all round service.
They messed my address up with delivery, rude customer service and when they refused to help, I turned to my bank for a charge back. I let them know this was the direction I'd take and they sent me intimidating messages that my account would be blocked etc. I had no intention of using them again anyway. If anyone else is struggling with them, turn to your bank for help with getting money back, it's costs them more and impacts their charge back ratio. If there was an option for 0 stars, I'd have given that.
They messed my address up with delivery, rude customer service and when they refused to help, I turned to my bank for a charge back. I let them know this was the direction I'd take and they sent me intimidating messages that my account would be blocked etc. I had no intention of using them again anyway.
If anyone else is struggling with them, turn to your bank for help with getting money back, it's costs them more and impacts their charge back ratio.
If there was an option for 0 stars, I'd have given that.
The service here was so bad it actually is quite funny. They left my package in my black bin, which I never saw nor did I receive a note. When I questioned where my package was they shared a 'proof of delivery' photo of the package in my bin. It turns out that waste management emptied the bin the day after MandM left the package in it and so my goods were sent to landfill before I even got to hold them.
The not so funny part is that MandM Direct have so far refused to pay a refund as 'the goods were delivered'.
Unless you want to give Stig in the Dump some new clothes avoid this incompetent company at all costs. Very poor.
Tip for consumers:
Avoid this company, the service is very poor.
Products used:
None as they never arrived.
I ordered some tracksuits from their website and I haven't got my order till today. It has been 15 days now. The shipping company said it was sent back to company. MAndM is denying this and have been telling me to wait since 15 days. They have kept my money and order. I have all evidence and their customer support is very much rude, disappointing and mentally harassing. Dont order from this website ever. MandM - DONT TELL ME TO CONTACT YOU AGAIN. I am now in process of raising this with a solicitor.
Tip for consumers:
They will mentally harass you if you encounter any problem
Avoid at all cost, I am over £100 out of pocket over Christmas because they've damaged a parcel in transit, they won't refund whilst they wait for the package to be returned by courier, I never even recievd it to check damage, evri sent it straight back. No presents and no refund over Christmas, what a way to run a business, we used them for years as a big family and will never use again, I will continue to leave negative feedback everywhere untill my money is returned
Tip for consumers:
Scam company
Products used:
Variety of presents that we never recieved
Didn't send my shirt refused to refund scammers
Emailed many times but they were useless bunch of unless twats
Untrustworthy Company that refuse to listen or take any action, chat via FB make no sense as they contradict each other,
Couldn't even be bothered to raise an investigation with their delivery company now very expensive parcel has gone missing - ruined Christmas. Just gets better the lies.
---
Told parcel was at hub Wednesday.
Nope now at hub Thursday.
Be delivered to hub Friday by 22.00 ready for me to collect -guess what no parcel there! No attempt ever made to deliver it to our address or hub.M&M careless appalling lying attitude,- been a loyal customer but will never use again cheap prices equal cheap service. Icing was asked for a call back from a manager conveniently phones had just gone down.
As you or dpd are taking no action a call to police for stolen goods -Trading standards and postrs. Least your Christmas hasn't been ruined. Absolute disgrace!
Products used:
Clothes trainers
In August i spent over £600 on clothing for my partner to find some holiday cloths. We are now in the middle of November, M&M are not emailing us back and have not given me my full refund on what i have retuned back which was £500 worth they asked for the parcile to be split in to three which was done and sent back but they have only given me a refund of £130... is this a joke! What company dose that and you cant phone them, they don't email you back and now I'm having to fight through my Credit card which is now it has been so long they had to put the charge back on my account. I am absolutely discussed in the way this has taken place. If you are not going to refund the hole thing they shout at least send me back the rest of my parcile and il keep the items instead of ripping me off by £350 for nothing. All the items in the photo is what was returned
Tip for consumers:
very poor customer service and the contact number dose not work so you cant call them
Products used:
shoes tops shorts
Great website with some brilliant deals. Ordered 2 pairs of shoes, came really quickly and were well packaged. Sent one back simply due to not needing that many pairs of shoes (really?!?!?) and received my refund with no hassle.
The only reason I haven't given it 5 stars is that I had to pay for my collect+ returns lable (only £1.49 which was nothing really and collect+ is very convenient). If it has been free returns, I would have given them 5 stars!
I have been so disappointed and let down after I ordered some clothes and not received them pls refund me my money
Bought a pair of Skechers Mens Elent Velago Shoes for £39.99. They arrived 5/1/22. I put them on the following morning. Whilst sat at my desk the rubber sole fell off - they'd been worn literally 2 hours.
I am now in the process of returning the goods but I refuse to pay the delivery costs of faulty goods.
It appears M&M are selling inferior goods.
Do not use this company. "No Quibble Returns" what a joke. I sent back a parcel, and they refuse to refund me as the item of clothing has been tried on. They claim it's "been worn".
I have purchased many items over the years and this is the first item I have sent back. It's disgusting that they are refusing the refund!
Products used:
Jacket, trousers, sunglasses, polo shirts
I tried 3 cards and PayPal and it kept saying they couldn't process my payment made me nervous about my card details. Dodgy and wouldn't reccomend
Tip for consumers:
Don't bother with them
Purchased a pair of shoes worn once eyelet fell apart absolutely rubbish these must be seconds want me to pay to return having a joke Famous saying buy cheap buy twice
Tip for consumers:
Rubbish must be seconds
Products used:
Shoes
Orderd 2 items they cancelled 1 and refunded me and sent the other nearly a week later look at the state of it
Products used:
Tracksuit
Brought a pair of Levi's 521 but later find out it's fake Levi's. Everyone should report about this company selling fake goods. Avoid at any cost
Products used:
Levi's fake jeans
Was looking around for some New Balance trainers at a decent price, found some from MandMdirect saying they were half price, when I received them (which was quite quickly) and they look bad compared to other NB shoes I've seen people wearing. I bought them for work and I don't expect they'll last a week, they already look like they're about to fall apart, I would advise not to buy from them, imagine everything is a knockoff!
The values that a company hold are only shown once their customer service is tested.
I can confirm that, in this respect, MANDM are quite clearly lacking any quality in terms of their customer service. In these days of online ordering etc, I find it astonishing.
Retailers going out of business regularly and then you get this trashy service. What's wrong with some businesses these days. Customer lost forever
Tip for consumers:
Just don't
Buy your clothes elsewhere
Products used:
purchased selection of mens and ladies clothing
The wrong item was delivered
The wrong item was delivered. Apparently they don't collect so I have to take the item to a drop off point, which in my case is miles away ( I live in the country). I know it only costs about a pound extra for collection but they won't pay it. I can't get a refund until I return the item they sent incorrectly. They won't send the correct order I have to reorder. There's a whole page of instructions for the return of the item I didn't order.
Awful customer service.
Date of experience: 08 September 2022
Products used:
Shoes ordered but shorts delivered so quality of product cannot be assessed
These are fake shoes, it's all together a scam, these are just copied from original model but with poor quality materials.
I ordered an XL grey gilet and paid ten pounds for the yearly delivery. What did I get the next day? A pink, medium T -shirt. Absolutely useless! And then they expect you to print out a postage label and take it to a shop when it's their mistake? No thanks. I didn't want to bother with mail order as it is. This has definitely put me off making any future online purchases. I'd rather just go to town
Ordered Wednesday, late, for next day delivery (Friday)
Courier decided that Monday is next day. Contacted customer service and they were not interested.
Won't use again
Tip for consumers:
Customer service is bad
Products used:
Shoes
They have refused to refund my return as it did not meet their standards. However I was not informed of these 'standards' and when I sent an email saying why can't this clothing be returned? They said it doesn't match their T&C's which state that hygiene strips shouldn't be removed.
I was not informed about this when purchasing or returning the said clothing, and when placing the order/creating the account, I was not obliged to the T&Cs. Plus the size chart is very confusing and its much smaller than the UK size chart. Be careful of what you buy, as you might not be able to return any.
Tip for consumers:
They have hidden requirements for returns, so refunds are not guaranteed for unworn clothing.
Products used:
Only the shirts.
Fake New Balance shoes and French Connection coat - they look awful. DO NOT USE THIS COMPANY - they must be reported.
Tip for consumers:
Just do not use it
I ordered items for Christmas and they sent it out for delivery 21st, 22nd, 23rd December and they never arrived. It is Christmas eve and I'm still sat waiting. If you email or do the online chat they are useless and unprofessional. Never had such a bad experience with online shopping. Make sure you use paypal so you can get your money back like I have.
Tip for consumers:
AVOID, AVOID, AVOID!
Products used:
Nothing they never sent the Christmas presents
MandM Direct Ltd is truly a "super trash" mega company, following a generic, nasty business blueprint that is torturous for workers but good for profits, and sign up to that pretentious colonial imperialism. I did picking for them involuntarily, which I will explain, and it was just as foul as any other warehouse I've ever been to.
Imagine a job order picking you don't even apply for, didn't want, are not interested in, warned I won't be good at, suffer physical pain from and deep exhaustion for but are still forced into and to top it off, it's easy to get sacked from. That is now your reality. That's me and it wasn't honestly by consent. (poor = need job, a fake choice) I was coerced and persuaded into this post modern slavery, that's the only way to describe the contract. Forced labor, via the backdoor. This is exactly what "you will own nothing and be happy looks and feels like. Working for M&m picking, It's better to not live at all than to live a life tainted by enormous physical effort in return for rewards paid in peanuts. You don't deserve me, so don't ask for my service ever again. I demand to be blacklisted from here. I literally burst into joy, when I got the sack, over the phone. About the only good thing about M&m warehouse, was being able to escape, getting away from that wretched cursed 1940's replica concentration camp, now someone give me a job I actually care about doing, for once... I shall be so lucky. Being located in the back of beyond gives even less incentive than there already wasn't to ever go back.
"Welcome to hell" are words I would mutter on the coach, filled with non-natives I can't understand in their own languages, for a 2 hour return journey, complete with BEO after breaking souls to maximum energy output all day, everyday, 2 hours morning/night prep, 7.15 hours of non stop walking, turns into a 12 hour day of pure misery, pain, exhaustion and low pay.
Work is not supposed to feel like a punishment, however MandM have really mastered employee-punishment as an artform.
But we haven't even touched the surface. You go there with the infamous fingerprint scanner (feels like a trap, like you can forget to use it) when you scan at the entrance anyway... Smacks of a sneaky tactic to try and not pay the workforce ie the life blood of any/all business, anywhere in the world. Without staff, you'll be going out of business fairly quick. It is not a "given" that people work there, like me, we do it because it was part of some mandatory commitment, no one is there voluntarily.
A canteen that isn't fit for actual prisoners, no cooked dinners here, but you can enjoy donuts, crisps, fatstuff with no nutritional content, and makeshift camping tables to sit at. All of this screams of negligence. Don't get me started on the state of the toilets and bombarded with crowding at certain times. Short of writing a book... Well.
No concern for my personal belongings, I have to risk my stuff to theft because I locked the key in the locker only because I was in so much pain on my feet it interferes with a methodical thought process. "it is what it is" is the response I get from a orange vest. This Unbearable lack of respect for me as a worker has me fuming, but I save-face... I need the crummy money. Of course.
Security protocol treats everyone like a suspect, but it's unclear as to why... Many customers here have cited they received fake goods... So even if someone did steal, they are stealing fake goods... So why are M&M so protective of counterfeit brands, this company is a definitely a laughing stock (pun intended)
Turnover of staff is about as high as their actual turnover of profit. News of getting sacked will come as a cause of celebration. I hope to be blacklisted. Never ask me again. "Never again" is my response to this shameful company. Better treatment in prison. Oh I'm sorry do I keep mentioning prison one too many times?! Seems to be an ongoing theme there.
Filled with a slave driving culture, you will need to run round in the cold or get on the trolley to push with your foot to meet the speed expectation... The chains and whips of yesteryear have been replaced with computers. One you are forced to handle with everyone's germs smeared over instead of wear on your wrist and the second computer found in a cosy office, producing candle and pie charts for smug arrogant office dwellers to mull over whilst themselves are not being monitored for KPI. I now recognise the word KPI monitoring, as a coded terminology to Leave ASAP
Managers who are power tripping, don't care about people except barking orders to hurry up and recommending the sack. That's not what management is about and I don't need a degree to say it. No team building, no getting to know your staff. No feedback, no nothing from them. Don't even dare to sit down on your downtime, you'll get the sack. It's all your own fault. Enough stress here to anger a Saint.
MandM are so eager to sack people, from a place that offers absolutely nothing to workers. The wage is barebones legal minimum to keep the lawsuits at bay, an underpaid scam, what they can get away with paying, but expect output of a few tonnes, not gonna happen, delusional. Robots can keep up with 90 case per hour. Human, 60. For me I managed about 70 non stop work, not talking, no slacking. Still 30% more effort needed to hit this requirement for no corresponding pay rise. Yeah, no thanks.
Digital KPI (key performance indicator) monitoring... When thet only pay the scraps of minimum wage?! Again more comedy, pretending that minimum wage is like a gift from God. Give over, pathetic NPC programming.
Act like the minimum wage is a privilege?!... All the trollies are at least 20 years old, suffering damage from 24/7 wear and tear, wobbly, loud, overused, not to mention. Break times that are short, sharp and constantly changing. How do you fancy not even getting a seat in the break room because it's too small. Don't stand near vending machines if you're not buying anything! That's rude! Pffft.
Items in wrong box, every single box has this problem. Boxes with nothing in them, but still send you all the way round, instead of managers having some common sense and shut off the location until refill to save time and journey for pickers. Fire drill assembly point card terminal doesn't even work, try twice in a row to register rather than once (because once makes too much sense) would you enjoy some career progression, At MandM we are proud to get rid of people after 2-3 months rather than show any sort of care whether you turn up or not (we'll get another pleb in, it doesn't matter, who cares?!?) good question. WHO cares? Someone ought to, Certainly not you MandM!
The list of bad, is endless, as aforementioned
It is a company so completely filled with problems, top to bottom, not 1 thing is good about working there, not even by choice and the pay is severely underpaid for the volume of work being asked to do and the time involved honestly makes it hell on earth. I am glad to see the back of the place. Never again and Good riddance. ZERO stars are rewarded.
Blacklist me, please. NEVER say yes to working there, I'd rather mop floors in a real prison for the same amount of time given, energy given and wage, than work at MandM warehouse. Give me forklift or office work, not operative. If you haven't got what I want to work I've zero interest. No free travel back home off the back of their millions, staff treated like a Durex. A total debacle deserving of ZERO stars. 1 star is 1 too many. Maltreatment and Misery, Direct, Unlimited staff turnover. Tonnes of work for grams of pay and a "we'll get some other mug do your job" attitude
Disgusting.
Tip for consumers:
Don't work there, don't buy from there. Stay away.
Products used:
None of interest.
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