Marvelature

I ordered a 2 in 1 flatiron/curling iron on October 3rd, which I received on November 3rd. The first issue I had was that my card was charged $8.49 more than my order confirmation said I would be charged. It indicated it was "Tax". Certainly not my tax rate of 7%, so I sent an email and was notified it was a system error and that portion was refunded. I wonder how much they make off this error from people that never say anything about it.

It arrived with a scratched plate, for one. Second, although it is supposed to heat to 460 degrees Farenheight, it did not heat up close to that. In sending an email to the company, they asked for a video. No video showing the process was small enough to send, so I settled for a video showing it reading as fully heated and with a meat thermometer reading the plate at around 255 degrees Farenheight. All they said was that their records show I received the correct item, which was not my complaint. For almost $34, I expected it to work as described.

I filed a case through PayPal and I was again asked to send all of these photos, including of the shipping labels. Luckily, I had all of these, but I can't imagine how many people toss them immediately. They also got the video and they again said I got the correct item and then offered me $7 to keep it. I explained that I wasn't going to pay $27 for them to send me their garbage across the ocean so I could then also pay my garbage man to dispose of it. I couldn't use it, I don't want it, and I don't expect to pay for it.

From the beginning, I indicated I was more than happy to send it back, but I would NOT pay to do so; they could have it back if they sent a prepaid label. Their final offer was that they would issue a full refund, but only after receiving the item back, with me paying the cost of shipping. I threw an absolute fit with PayPal and they agreed to cover the cost of shipping (about $29, by the way, so I would have gotten $5 back after sending their garbage BACK to them and still paid $29 for the "privilege" of doing so).

The item is on its way back and PayPal has refunded my shipping costs and they said they are also investigating the company because I don't feel a company like this should be allowed to use that platform.