Medical Guardian

I ordered this over phone for a loved one that passed before we even opened the box. I asked if I could return it. They said yes. I get an envelope that offers to help the planet by 'recycling' the unit - without any refund! Even though I called and cancelled, they keep charging $49.95/mo, and when I called Keybank to dispute, they came back saying that MG proved I agreed to it. I had to close the bank account, and I'm hoping they can't charge anymore!

I bought this service for my Mom. I bought the equipment outright so I do not need to return it. My Mom did not like using it because she kept forgetting to wear it and was embarrassed because the pendant was so big and obvious. I have been trying for over a year to cancel the service. They are charging me 185.79 a month. I've called to cancel a number of times, they said I had to send a cease and desist letter - which they then say they never received. Their website says to just call and request a cancellation, nothing about a cease and desist letter. Like others complaining about them, I had the same experience with my bank unable to help because it was an official valid purchase. Even if their product is the best on the market (not) their service and their billing abuse are not worth it. Stay Away!

I subscribed to the medical guardian program for my elderly mother, and unfortunately I signed on for automatic renewals. Later in the year I noticed they automatically charged $443 to my Mastercard, I canceled the subscription as we already had a 24/7 care for my mother and never used the system. It took them over two weeks to reimburse me and when they did they charged me a $50 restocking fee, plus the prorated amount of $13 for their service. I'm sorry but $50 is a ridiculous amount for a restocking fee. I believe this is a way for them to capitalize on anyone cancelling their service. Unfortunately, I will never recommend this company anyone.

I bought a medical guardian alert device received item. Paid $329.95 on Aug 27. I opened packing box and looked at items. Cheap plastic wrist band or a cord around neck. Plus a device like answering machine to plug into wall. Decided this is not for me. For the price of this device every year renewal, I could buy a beautiful Watch pay once that has emergency fall alert. So packed returned within 26 days paid $20 to send it back and charged $30 fee for having it for 27 days. I had to pay $50 for not wanting an item. I was told if I returned within 30 days there is no restocking fee. I was told this fee was just because it was in my possession. They'll never tell you this. JUST BEWARE OF THIS WHEN BUYING. IT WILL COST YOU $50 to just have it and send back.

PURCHASED DEVICE BUT HAD MANY PROBLEMS WITH BROKEN EQUIPMENT. MAILED BACK DEFECTIVE DEVICE UPON RECEIPT OF NEW DEVICE. RECEIVED CALLS MIDDLE OF NIGHT FROM WHAT I THOUGHT MAY BE SPAM BUT WAS FROM POLICE DEPT. POLICE NOTIFIED BY ROBOT CALL THEY COULDN'T REACH ME. MY DEVICE WAS SITTING NEXT TO MY BED AND I NEVER TOUCHED IT. MG NEVER REMOVED THE EX CAREGIVER A YEAR EARLIER OR UPDATED WITH NEW CONTACT INFORMATION, EVEN THOUGH THEY ASSURED MY NEW CAREGIVER THEY HAD. CAREGIVER WHO MOVED ACROSS COUNTRY WAS NOTIFIED AND THE PEOPLE WHO ARE LOCAL WERE NOT NOTIFIED. LOCAL CONTACTS RECEIVED WHAT APPEARED TO BE A SPAM CALL FROM OMAHA NEBRASKA AND WOULDN'T ANSWER THE PHONE. IT DID NOT SAY IT WAS FROM MEDICAL GUARDIAN. POLICE SHOWED UP. I CALLED ON AUGUST 27TH TO FIND OUT WHAT HAPPENED. MEDICAL GUARDIAN DEMANDED TO KNOW WHY I DIDN'T TELL THEM TO DISCONNECT THE BROKEN DEVICE BECAUSE IT WAS BOUNDING AROUND INSIDE A BOX BEING RETURNED TO THEM. I SHOULDN'T HAVE TO TELL THEM TO DO THIS. NOT SURE IF MY DEVICE WAS EVEN WORKING, I CALLED MG AND TOLD THEM TO CLOSE MY ACCOUNHT. I WAS BUYING FROM ANOTHER COMPANY AND NOW WEARING A SAFER DEVICE. MG TOLD ME BECAUSE I WAS LEGALLY BLIND, I STILL HAD TO SIGN A CEASE AND DESIST LETTER TO STOP USING THEIR DEVICE. I HAVE NO HELP HERE AT THE HOUSE AND WAS TOLD THEY WOULD TAKE IT TO A HIGHER LEVEL TO SEE HOW THE MONEY WOULD NOT BE REMOVED FROM MY ACCOUNT. CRICKETS. NEVER HEARD A WORD. NOW ON SEPTEMBER 9TH, MY BANK HAS MONEY COMING OUT OF MY ACCOUNT BECAUSE NOTHING WAS DONE BY MG. I CALLED MG, IN TEARS FROM BEING UPSET AND SPOKE WITH MARCUS WHO YELLED AT ME. SAID BECAUSE I WAS LEGALLY BLIND WAS WHY IT WAS NOT DISCONTINUED. I NEEDED TO SIGN THE FORM. THEY NEVER SENT A FORM. HE DEMANDED TO KNOW HOW I COULD SIGN A FORM IF I WAS LEGALLY BLIND AND I TOLD HIM THAT IF I HAD THE FORM, I WOULD JUST WRITE ACROSS THE PAGE MY SIGNATURE. SO HE WILL TALK TO FISCAL SERVICES AND HAVE THEM SEND ME THE FORM. NO, I CANNOT TALK TO FISCAL SERVICES HE SAID BECAUSE THEY DON'T TAKE PHONE CALLS. THE FORM WILL BE SENT US MAIL. AFTER THEY GET THE FORM BACK, IT WILL TAKE 30 DAYS TO GET A REFUND. I LIVE ON A SMALL DISABILITY AND CANNOT AFFORD TO PAY THIS COMPANY BECAUSE THEY CAN'T DO THEIR JOB. ALSO, THEY TOLD ME THE REASON MY CONTACT DID NOT GET A CALL FROM MEDICAL GUARDIAN ON THEIR PHONE WAS BECAUSE ALL CALLS COME FROM AN INTERNATIONAL CALL CENTER VIA ROBOT. EVEN THOUGH WHEN I PURCHASED THE DEVICE, WE WERE ALL TOLD TO PUT MEDICAL GUARDIAN IN OUR PHONE CONTACT LIST SO WE WOULD KNOW WHEN MG WOULD BE CALLING DUE TO AN EMERGENCY. ALSO, THE DEVICES ARE SO POORLY CONSTRUCTED, THE LANYARDS BREAK CONSTANTLY. BEING LEGALLY BLIND IT'S ALMOST IMPOSSIBLE TO KNOW HOW TO REPLACE A NEW ONE. THEY DIDN'T TELL ME HOW UNTIL AFTER I CANCELLED THEIR SERVICE. BOTTOM LINE IS: I LIVE ALONE. I'M HANDICAPPED. NO, THERE IS NO ONE WHO CAN HELP ME AND NO, I CANNOT WALK UP AND DOWN THE BLOCK KNOCKING ON DOORS ASKING PEOPLE FOR HELP. IF I HAD HELP OR SOMEONE HERE, I WOULDN'T NEED THEIR RUDE CUSTOMER SERVICE OR POOR E OR BAD EQUIPMENT. AND LEGAL COUNSEL HAS NEVER HEARD OF A COMPANY WHO REFUSES TO STOP AUTOMATIC BILLING UNLESS A CEASE AND DESIST LETTER IS SIGNED. BE VERY CONCERNED BEFORE PURCHASING THEIR EQUIPMENT.

While I cancelled my use of this service before ever signing a contract, they are continually charging me. When I speak with "customer service", they tell me I should not have been charged and my credit card will be credited but, not only does that not happen, they send false information to my card.

Do not use this company through Costco.

This app is the real deal, you can make money while you're home very comfortable and flexible…It's been helpful for me
And my family