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MinnieMe has a rating of 3.9 stars from 218 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with MinnieMe most frequently mention good quality, and customer service. MinnieMe ranks 6th among Baby Clothes sites.
Proactively asks for customer feedback
This company responds to reviews on average within 24 days
192 reviews
Sizes were available, easy to purchase and pay express. Can't wait to receive my son's baptism outfit. Thanks for the discount as well. Very happy customer.
Terrible. Button hole missing on shirt, pants and vest. Very cheap material Waste of money, effort and time. Useless.
Very satisfied.
Dress was true to size and quality as displayed online.
Quick response and assistance received by email when needed.
I loved the baptism clothing I ordered. Excellent quality. Was suprised that it arrived earlier than expected.
Thank you so much for your review! I am glad you liked the product :)
I bought a dress for my daughter birthday and the dress was so beautiful, same as shown in the picture. Highly recommended
Thank you so much for your review, Neela! Glad to have you as our customer :)
These guys are amazing! My son was missing shorts with the delivery and customer service assured me they would find a solution in time for my sons baptism. Wow. I cannot rate them more. So happy with my purchases. My son looked so cute and everyone loved what we was wearing. Thank you Minnie me for going above and beyond to satisfaction
Thank you so much for your review, Mariebeth! We are so glad to know you liked the products!
I emailed customer service asking a question about my order the day after I ordered and I never heard back. Disappointing for an Australian owned company.
Thank you for your review, Melissa! I apologize for the unpleasant experience. For an unknown technical reason, your emails were being flagged as Spam by our email server because of which our Customer Service team never received your emails. This issue has now been fixed. We did try to reach out to you to explain the situation but never heard back from you.
I see that your package was delivered and I hope you liked the product you ordered.
If you have any questions or if you would like to share any feedback about the product, please feel free to reach out to us.
The make of the dress is not great quality, disappointed
We appreciate your review, Casey and sincerely apologize for the unpleasant experience.
The dress you ordered is one of our best sellers and we have never received any negative feedback for it before. Our product team has reached out to our supplier to address issues with quality, if any so that this issue never occurs again.
Having said that, we hate to see any of our customers disappointed with their purchase so we have sent you a return label in an email to return the dress for a refund. Once we receive the returned package, we will promptly process a refund.
I hope this helps.
Please contact our customer service team if you have any other concerns.
Very good quality and efficient delivery. Thank you Im very happy with the product
Thank you so much for your review, Marisa! We are glad you liked our products :)
Terrible. Button hole missing on shirt, pants and vest. Very cheap material
Waste of money, effort and time.
Useless.
Thank you for your review, Ashwini! I understand how frustrating your experience might have been.
As I mentioned during our phone and email conversation, this is the first time we have received a complaint for this item. However, I understand these things might happen, that is why I sent you a free return label to return the item to us for a full refund.
As soon as we receive the returned package, we will promptly issue a refund for your purchase.
I hope this helps.
I got my gift boxes very quickly, just a few days after ordering. The quality is good. I'm happy with my purchase.
Thank you so much for your review, Anastasia! We really appreciate it :)
I ordered a dress that never arrived. Company keeps telling me to check again. How many times can I check for something that isn't there? They are avoiding giving a refund.
Thank you for your review, Chloe! We take feedback from all our customers very seriously.
As per the email discussion with our Customer Service team, we provided you with photographic proof of delivery to show that the package was delivered on your house's porch on 26th Feb.
If by any chance there was any error on our side in getting your package delivered, we would have surely sent out a replacement immediately. However, that was not the case here.
I hope this helps clarifies the situation.
If you still have any concerns, please feel free to get in touch with our customer service team and they will be more than happy to help.
The service was outstanding, and my order arrived super fast - even earlier than I expected! The quality of the products was amazing, and I loved being able to track my package in real-time. I'm beyond happy with my purchase and will definitely be coming back for more. If you're looking for top-notch service and efficiency, this store comes highly recommended!
Communication was given not long after my purchase that my chosen item was out of stock in the Australian warehouse - which is completely fine and I appreciate.
After notifying the representative that I'm happy for the delivery to come from the Chinese warehouse there was a weeks delay in responding and therefore notifying the dispatch team.
I am yet to receive a dispatch notice and it has been almost three weeks since my initial order.
Thank you for taking the time to review us! We really appreciate it. Unfortunately, the product you had ordered was out of stock at our AU warehouse and we promptly reached out to you about this situation and clearly set expectations of the extended delivery timeline of an additional 3 weeks. The package was delivered on 19th March which is within the extended time frame that we had informed you about.
If you still have any questions, please contact our customer service team and they will be happy to address all your concerns.
Didn't arrive the tracking number says it was delivered but I never received it really disappointed because they were dresses for my flower girls now I have to try find something at such short notice 😢
Hi Tracy, I regret the inconvenience. We reached out to AU Post about the delivery and they mentioned that the package was delivered. They asked the recipient of the package to contact them in case an inquiry needed to be opened. We tried to reach out to you multiple times through emails and calls, but did not get any response. Please contact our Customer Care team at info@minnieme.com.au in case you need further assistance.
I didn't actually receive what I ordered. And unfortunetly the functionality wasn't great, however when I brought this up I received a partial refund and the customer service was lovely.
Thank you so much for taking the time to review us! Your feedback goes a long way in helping us improve our products and services.
Easy to use website with very good sizing chart and information regarding sizing
Dress is absolutely beautiful
Thank you so much for your review! I am glad to hear you liked shopping with us :)
Very happy with interaction - dress was unable to be delivered in time due to transportation issues & they were very communicative about this & offered to refund the dress as the delivery date was after the date of the event.
Thank you so much for your review, Catherine! We are sorry that your order could not be delivered on time due to some unforeseen delays with the carrier. But we sure do hope to see you shop with us in the near future.
Parcel arrived late, outside of the suggested delivery time and after the event I purchased it for. Raised my concerns a few weeks after purchase and was dismissed and lied to. Customer service was more interested in patronising me than helping to resolve issues.
Dear Sean, we apologize for any inconvenience caused by the late delivery of your parcel. We understand that it arrived after the event you purchased it for.
We would like to clarify that we have the delivery information clearly stated on the product page, accessible and highlighted in red under the buy button for easy navigation. We expect our customers to read the shipping timeline for a better understanding and transparency regarding the delivery process. In addition, we also mention the detailed shipping timelines on our returns and shipping terms page.
During our communication with you, we responded to every concern promptly. It is important to note that your order was placed during the holiday season, which often experiences a high volume of shipments and limited working days for couriers and postal services.
However, we are pleased to inform you that your parcel was delivered within the expected time frame, considering the challenges of the peak holiday season. We understand that this may not have been ideal for your specific event, and for that, we sincerely apologise.
To resolve the issue, we offered you a full refund for your order, all you need is to return the order. We want to assure you that we take customer satisfaction seriously and strive to provide the best possible service.
Please understand that while we do our best to ensure fast delivery, we cannot guarantee it during peak seasons or unforeseen circumstances. We appreciate your understanding and patience in this matter.
If you have any further questions or concerns, please do not hesitate to reach out to our customer service team. We are here to assist you.
I Have always had excellent service from you and recommend you to my friends with children
Thank you so much for your review, Harry! We appreciate it :)
Ordered 26/3
16/4 not delivered yet and asking for a review?
Thank you for your review, Leeann! The review emails that go out are completely automated. We believe in getting reviews from our customers as it helps us understand their needs and improve our products and services.
The Lounger Nest Bed you ordered was shipped from our warehouse in China and it usually takes 10-20 business days for it to be delivered using standard shipping. We provide detailed information about the shipping origin and delivery times on all our product pages so that our customers can plan better.
I see that you received the product shortly after sending this review. I hope you liked the Lounger Nest Bed.
If you have any further questions or concerns, please contact our customer service team. We are always here to help.
Absolutely Beautiful dress. Can't wait to let my daughter try it.
Thank you so much for your review! We really appreciate it :)
Purchased a size small christening outfit & they sent me a large instead. When i advised that i was sent the wrong size i was told that eventhough that the tag is a large its actually a small size which is misleading & untrue. I was told to re-purchase the size i want & to return the original purchase. Instead of rectifying their mistake i had to resend the item back & bear the cost of the return. Very unhappy.
Dear Ruwanthi, we are really sorry for the unpleasant experience you had shopping with us. I assure you this is not usual. I wanted to inform you that your order was duly refunded once the returned package was received. We have also put additional measures in place to make sure this issue never happens again in the future.
I am so so happy with my Peony Baby Nest. The purchasing process was really easy & the delivery was super quick! The instructions made it easy to put together and it's exactly like the images show. Amazing quality and super soft too!
Thank you so much for your detailed review, Vanessa! We are glad to know you liked our products :)
Shipped out quickly would have arrived on day if it wasn't for Aus post but over all amazing quality! I loved the outfit I got
Thank you so much for your review, Tyler! Glad to have you as a customer :)
My daughter fits size 10 usually when we got the dress it was so big we have to go get it altered and also it's super long so we have to get it taken up before our wedding. 😢
Thank you for your review, Halie. I am sorry to hear that the dress you ordered did not fit your daughter perfectly.
We understand that there can be slight differences in sizing across different brands, which is why we provided a detailed sizing chart on the product page for our customers to make an informed decision. Not only that, we also have a return policy in place to allow our customers to return the dress for a refund within 30 days of delivery.
If you have any further questions, please reach out to our customer service team and they will be glad to help.
An easy transaction with clear communication via email. The products were exactly as advertised and arrived in a timely fashion. Great service and a fabulous buying experience.
Thank you so much for your wonderful review, Tony! We are glad to have you as our customer :)
Gain trust and grow your business with customer reviews.
Thank you so much for taking the time to send us your valuable feedback, Audrey! We are glad you liked our product!