MorningSave has a rating of 4.3 stars from 785 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with MorningSave most frequently mention customer service, quick response, and timely manner. MorningSave ranks 11th among Marketplace sites.
Proactively asks for customer feedback
This company responds to reviews on average within 5 days
I have never been disappointed by the customer service at MorningSave. I have purchased numerous products and have overall been satisfied with purchases. But, on occasion I have had products that don't meet my expectations and some that actually were below standard by any measure Each occasion Customer Service brought total satisfaction and consequently keeps me as a loyal customer. Thank you MorningSave for hiring, training and retaining quality customer service agents.
I placed an order for the spin brush with 4 mop heads and the earbuds. Everything went well until I received word my items were being returned to sender, due to not having my address. If I didn't have a correct address, why didn't Morningsave contact me, so I could update and reorder. I have ordered many times and Never had a problem. I can't understand why my items can't be resent to me when they arrive back at the office. I am very disappointed and refuse to order from them again. If I could give a zero I would do that instead. Their customer service was No help either. I didn't want a refund I wanted the items.
I have never been disappointed by the customer service at MorningSave. I have purchased numerous products and have overall been satisfied with purchases. But, on occasion I have had products that don't meet my expectations and some that actually were below standard by any measure
Each occasion Customer Service brought total satisfaction and consequently keeps me as a loyal customer.
Thank you MorningSave for hiring, training and retaining quality customer service agents.
Yesterday a recently purchased product fell apart after 60 days since purchased.
I reported the situation this morning and by afternoon Lilith in Customer Service had immediately issued a refund. This is Customer "satisfaction centered" Service.
Tip for consumers:
use it they will back up every purchase
Products used:
watch
I bought an I home autovac eclipse and after the 1st use it started to malfunction. I emailed customer service with a full detail of my problem. Sean from customer service was able to apply a full refund upon my item return. My email was answered right away. Thank You!
Thanks for the shout-out to Sean, Lillian! <3
Had a problem with a product. Emailed MorningSave, and was immediately taken care of within 48 hours. Communicated with Sean. He was great. Thank you 😊
MorningSave is my absolute favorite site to shop at. Always received great products, never cheaply made products! Unbelievably great prices & more recently, have really stepped up with customer service. Hassle free!
Thank you for the lovely review, Shirley! We're lucky to have you as a customer.
I especially want to thank Ashley W. She stayed in constant contact with me, and resolved my issue to my absolute pleasure.
Tip for consumers:
I shop daily. You can find great deals!!
I love the coupons I receive by being a member. Membership gives you free shipping. Downfall is not being able to return products, unless damaged. Unfortunately some clothing and shoes are not accurate for size. Be sure to read all information before buying.
Products used:
I’ve purchased endless products. Clothing, shoes, appliances, accessories, toys, makeup, tech products etc……
I sent an email inquiry on my order and the auto- response said they would respond in 1-2 business days yet I heard from Angela within 10 minutes! She gave me the tracking number and apologized for the delay! Excellent service!
Products used:
Haven’t received it
I'm sorry to hear there was a delay, but it's great to know Angela was prompt and helpful.
Thanks, Maureen!
I placed an order for the spin brush with 4 mop heads and the earbuds. Everything went well until I received word my items were being returned to sender, due to not having my address. If I didn't have a correct address, why didn't Morningsave contact me, so I could update and reorder. I have ordered many times and Never had a problem. I can't understand why my items can't be resent to me when they arrive back at the office. I am very disappointed and refuse to order from them again. If I could give a zero I would do that instead. Their customer service was No help either. I didn't want a refund I wanted the items.
Products used:
Earbuds and spin brush cleaner
Hello Lee,
I'd like to look into this for you, so I sent a request for verification. Please get back to me when you can so I can investigate.
Thanks!
I had an issue with one of my orders, so I sent them an email as they requested. I assumed, as with so many other companies that I might hear something back long after Christmas. To my surprise, Angela had gotten right back to me, but not only did she get back to me right away, she had already resolved the issue, and beyond my satisfaction. Their customer service is absolutely amazing. Don't hesitate to buy from MoringSave, they truly do care about their customers.
Thank you so much for sharing your experience with our customer support team.
We appreciate you, Titus!
I returned an item that did not fit on 11/20/2023 and had not yet seen a refund. Ashley W replied to my inquiry very quickly, expressed her apologies for the item not fitting, and asked for the tracking number on my return. I provided it and in no time she sent me an email stating that she issued a refund. I feel she is a great representative of MorningSave. Thank you, Ashley W.
Products used:
I use most of the products I order from MorningSave.com and I use some of the purchases as gifts. I recently needed to return an item that was sized wrong and I was given a refund very quickly.
Thank you for the kind words and review, Linda!
Have shopped on this site since the pandemic. I have been satisfied with the products and services If an issue occurs, resolve is quick. Love the membership, free delivery.
Thanks Angela for responding quickly and resolving my issue!
Thanks for the review, Jacque!
I have bought several things from Morning Save, from from a floor scrubber to face cream! I find the prices to be reasonable on most things. There are a couple of times when I had to contact customer service. I did so through emails and they are very prompt with their replies. They work hard to solve any issues. My problems were always solved satisfactorily.
Products used:
Floot scrubber, face cream, women's pants, knife set
Thank you so much, Donna! Our customer support team loves hearing that we're doing a good job. <3
Received some items sold on site. Also received some items that appeared as "open items" (for example something that was offered as a 5 pc. Set but only received 2 and another item was offered as a 2 pack but only received 1) I still question the $120 value but was satisfied nonetheless at the $35 price I paid for the mystery box. Just IMO not a $120 value. Not based on morningsave's prices.
Thanks for the feedback Jody. If you have any questions, please reach out to our customer support team via morningsave.com/support.
I recently purchased phone cords from Morning Save. I emailed their customer service team 1 day later. Angela responded the next day and said it would be no problem to give me a refund and cancel the order. I was pleasantly surprised by her fast and courteous response. Thank you, Angela :)
Tip for consumers:
I recently purchased phone cords from Morning Save. I emailed their customer service team 1 day later. Angela responded the next day and said it would be no problem to give me a refund and cancel the order. I was pleasantly surprised by her fast and courteous response. Thank you, Angela:)
Products used:
None
Thank you for the thoughtful review, Carolyn. :)
I had a problem with my order and Angela went above and beyond to help me! I've just started using Morning Save app and I love it!
Products used:
Laura Ashley slippers
Thanks, Kimberley!
Very helpful. Respond timely with details and helpful information. Very happy with the assistance. Definitely recommend.
Hi Jennifer,
Thank you for taking the time to write such a positive review, we appreciate you!
I love shopping with morning save When I have an issue customer service has never disappointed me. This is the kind of service that we all look forward to. I got a response to my email the same day. Great job Ladies. Happy Holiday
Thanks for the love, Emily!
Your agent was literally perfect... knowing, funny, efficient, able to fix problems. I would hire this agent away from you with a double salary IF I weren't an old shut-in cripple.
AND I love your company.
Products used:
Food
* MorningSave attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Hi there, Sam!
I'm happy to hear you had such a great experience with our support team.
I'm thinking you might have selected that 1-star rating by mistake?
Thanks!
All around this web-site's Custer Support is Awesome! I haven't found any other web-site that offers such an assortment of items for purchase that are also a Great Deal!
Products used:
Makeup supplies, Mops, Vacuum Cleaner, a lot of items!
Thanks for the love, Ruth! <3
Before purchasing anything from Morningsave.com, I recommend that you look at other online sites for more reasonable prices. By the time shipping charges are applied to their products, most likely you will be paying more for the product on this website. It is difficult to cancel an item because there is no phone number or no on that you can speak with. I tried cancelling an order online within several hours after the purchase, and the response is that I should receive a response within 2 business days. Although this product has not shipped yet, I was unable to cancel the order. Most of the time the deals they have are reasonable, but not always.
Products used:
black-decker-deluxe-vacuum-sealer-bundle
Hello,
There is a cancel link for one hour on your order page that you may use if you need to cancel an order.
I hope that helps for next time.
Ashley G. Made my return easy. I bought a KC puffer jacket for my daughter which wasn't the correct size and my daughter preferred a different style. I greatly appreciated the assistance I received to make the return. Thank you Ashley G!
Tip for consumers:
Easy return but you have to pay for return shipping, carrier of your choosing and provide the tracking number.
Products used:
I had to return a jacket I purchased.
Thanks for the thoughtful review, Sharon!
I purchased a Traklife vacuum from Morning Save and found it was not compatible with my android phone. Brandon in customer service helped me with all the steps of the return, sending me a prepaid FedEx label and a YouTube video to help me rebox the vacuum. There was no way I was going to repack that box on my own. Thank you Brandon. I have confidence in Morning Save and will purchase from them again in the future.
Thanks for sharing your experience with us, Kenneth! :)
Morning save will not contact us on by e mail all I want is the address and money returned to our account been trying to get this settled since April 1 2023! Help
Tip for consumers:
A phone number to contact them about a return since boding it by email is impossible call me
Hi Joseph,
If you've emailed us and don't see a reply, please head to https://morningsave.com/support/tickets and you'll find all of our correspondence there.
I hope this helps!
Lilith...was AWESOME.
The original company that I bought my mixer, wouldn't send me a replacement of my broken dough shield cover or issue credit...but Lilith got me $40 back.
Pretty damn good
Thank you for all that you do
Thanks, Bernhard!
I was very impressed with how fast my email was answered! It was so satisfying to interact with someone who was interested in my problem and how fast it was resolved! Thanks to much!
Thanks for the feedback, Dawn!
Ashely immediately resolved my issue with the product I ordered. Excellent customer service! I really appreciate her assistance! Great job!
Products used:
Candle wax and Ashley W did a great job with customer service! Great job!
That's so great to hear.
Thanks, Victoria!
I placed an order and mistakenly listed an incorrect address for shipping. When I received my tracking that the package was delivered, I realized that the incorrect (non-existing) address showed. I contacted the shipper and got a very quick response to check with the delivery company, who then referred me back to the shipper. I emailed Ashley W who quickly responded and took care of getting me a refund and immediately received credit on my account. Thanks for excellent customer service and the quick response!
Tip for consumers:
Received a full refund because the delivery company did not have the correct address for delivery
We were happy to help.
Thanks, Anita!
I had an item that arrived broken and customer service was very easy to work with. They process the replacement item right away, and I didn't have to go through the trouble of mailing anything back. Also, the rap was very nice and super professional!
Thanks for the love, Danielle! <3
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Thank you so much, La Vita!