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The company appears to struggle significantly with customer satisfaction, as numerous reviews highlight issues with the quality and accuracy of their astrology reports. Customers express disappointment in the simplistic calculations and lack of personalized content, often comparing the service unfavorably to more reputable alternatives. Furthermore, there are notable concerns regarding the company's customer service, with reports of rudeness and a dismissive attitude towards customer complaints. Overall, while there are occasional mentions of appealing illustrations, the prevailing sentiment indicates a need for substantial improvements in product quality and customer relations to enhance the overall experience.
This summary is generated by AI, based on text from customer reviews
I was so willing for this astrology report to be different, or even just good. It was not.
Lazy calculations, vast simplifications, more like a fortune-teller in downtown Hong Kong than anything helpful or skilled.
The illustrations earned the review's 2 stars, they are good, not great.
Deeply disappointed... back to good old Astrodienst.
This company claims to generate custom astrology charts but it fails to do so. Additionally, they are extremely rude and blame their customers for any problems brought to their attention. I ordered a birth chart for a newborn baby, and took it to my friend and read it out loud to her. I was so embarrassed to discover that the report used the wrong pronouns for the baby over and over again (David from the website blamed me for choosing the wrong sex of the baby later. Argh). Additionally, the report is just really bad. It talks about how it will describe the relationship with the father (like it does the mother) but then it doesn't. Trust me, just get a good astrologer in your town to write a cohesive report. This computer crap coupled with rude customer service is a disaster. Later David Klugmann of the website told me that I was, "just trying to read the report and then not pay for it," a ridiculous claim to make at someone who bought a report for their friend's baby. Seriously, this is supposed to be a wonderful experience and now I'm dealing with a man-child from the UK who talks to women like they are dumb. I have no problem paying the twenty US dollars for a nice report for my dear friend, that's why i made the purchase, however, I won't be swindled by a illegitimate company who clearly thinks less of their consumers.