• MYKA

MYKA

Overview

MYKA has a rating of 1.5 stars from 572 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about MYKA most frequently mention customer service, phone number, and name necklace problems. MYKA ranks 78th among Personalized Jewelry sites.

  • Service
    141
  • Value
    135
  • Shipping
    143
  • Returns
    78
  • Quality
    122

This company responds to reviews on average within 2 days

Positive reviews (last 12 months): 3.1%
Positive
1
Neutral
0
Negative
31
157
See all photos

What reviewers want you to know

Positive highlights

No positive highlights yet

Critical highlights

  • The item not arrived after sever CHASE UP THERE IS NO RESPONSE FROM CUSTOMER SERVICE.
  • Also, they don't have a customer service phone number to call very frustrating and makes you think they are not Legit.
How would you rate MYKA?
Top Positive Review

“Heritage Multiple Name Necklace in solid gold! I”

Trina G.
8/15/23

My husband bought me the Heritage Multiple Name Necklace in solid gold w/my 4 dogs names! I LOVE IT! Have not taken it off since i received 2 months ago!

Top Critical Review

“Is there anything worse than horrible?”

A S.
1/9/24

Bad, bad, bad, horrible. I ordered my necklace before Christmas. The delivery date has been postponed 3, times. MYKA has offered a discount on my next order but, I'll never use them again. Buy here if you never want your products.

Reviews (572)

Rating

Timeframe

Other

Reviews that mention popular keywords

customer service (164) phone number (36) mothers day (22) name necklace (48) delivery date (18)
Thumbnail of user as1348
1 review
0 helpful votes
January 9th, 2024

Bad, bad, bad, horrible. I ordered my necklace before Christmas. The delivery date has been postponed 3, times. MYKA has offered a discount on my next order but, I'll never use them again. Buy here if you never want your products.

Products used:
Necklace

Service
Shipping
Returns
Quality
Thumbnail of user xavierea
Darcy N. – MYKA Rep

Hi,

Thank you for your feedback.

We are really sorry that your order got delayed. We sent you a private email regarding the order with a tracking number, and a compensation for the delay. The order should be delivered to you today.

Kind regards,
MYKA Customer Service Team

Thumbnail of user maya.hammad
1 review
1 helpful vote
November 27th, 2023

The main purchases didn't arrive! $140 names necklace gold vermeil! Where's my order? No customer service number to call! Very frustrated and disappointed! They still need 24 hours to reply to your email! Which asked for uploading a picture! And it won't work because any picture is large! How can I get you a picture of the missing item?!

Service
Value
Shipping
Thumbnail of user xavierea
Darcy N. – MYKA Rep

Hi Maya,

Thank you for your feedback. We are really sorry for the confusion, we can see that the necklace was shipped to you separated to avoid delays in the rest of the parcel.

Once of our colleagues has sent you a private email regarding your order.

Kind regards,
MYKA Customer Service Team

Thumbnail of user kimyenp
1 review
5 helpful votes
May 15th, 2022

Got the present from my husband on Mother's Day and I feel so sorry for him from buying this kind-of-called "gold diamond pendant"
Charging over $500 and super cheap finish, i can see the glue around some stone you called "diamond"

Service
Value
Quality
Thumbnail of user xavierea
Darcy N. – MYKA Rep

Dear Kim,

Thank you for your feedback.

I am really sorry that the necklace you received as a gift is not as you expected.
Since the order was a gift and was placed under your husband's name, I can't find it in our system.
Please contact our customer service via email and we will be happy to help you to find the best solution for the issue.

Kind regards,
MYKA Customer Care Service

Thumbnail of user jinelle216
1 review
2 helpful votes
December 11th, 2023

My necklace broke several times as it's a very thin cheap material. They replaced the cheap chain only once! When I contacted them about my chain breaking, they didn't care. They sent me a coupon which really was no savings at all. I took the cheap chain to my jeweler and he said this is cheap material. Not worth fixing. He advised me to never buy from Myka again. Don't buy their cheap jewelry.

Tip for consumers:
They are cheaply made jewelry
Cheap cheap garbage

Products used:
Mom pendant and 18” fake rose gold box chain

Service
Value
Shipping
Returns
Quality
Thumbnail of user xavierea
Darcy N. – MYKA Rep

Hi Jinelle,

Thank you for your feedback.

We are really sorry that your necklace broke, but since it was purchased in 2021, unfortunately it is not in warranty anymore, and we can not replace the chain for free, we hope you understand.
The necklace was made from 925 Sterling silver.

Kind regards,
MYKA Customer Service Team

Thumbnail of user domw19
1 review
0 helpful votes
February 25th, 2024

Ordered a ring necklace with intention of adding more rings or engravings in the future, as it is advertised as. They have now said we are unable to and are pushing me to buy a new necklace. They are also overpriced for the quality they are. Recommend going elsewhere.

Service
Value
Shipping
Returns
Quality
Thumbnail of user xavierea
Darcy N. – MYKA Rep

Hi Dom,

Thank you for your feedback. We are sorry if there was a misunderstanding regarding your order, we can only add more beads/charms/rings in the future to our jewelries in case you purchased the Future engraving option, or they can be added separated. If you have not purchased the options, we are not able to add the additional charms.

Kind regards,
MYKA Customer Service Team

Thumbnail of user Trinaclark376
1 review
1 helpful vote
August 15th, 2023

My husband bought me the Heritage Multiple Name Necklace in solid gold w/my 4 dogs names! I LOVE IT! Have not taken it off since i received 2 months ago!

Thumbnail of user xavierea
Darcy N. – MYKA Rep

Hi Trina,

Thank you for your feedback, we are so happy to read that the necklace your husband ordered from us is the perfect fit for you, and we wish you to wear it with great pleasure!

Kind regards,
MYKA Customer Service Team

Thumbnail of user sawvandenbroek
1 review
0 helpful votes
May 8th, 2024

Bestel hier niet. Echt super slechte service. Verkopen veel te veel producten voor Moederdag en kunnen dit dan niet VOOR Moederdag leveren. Echt schandalig als je bedenkt dat ik extra heb betaald om dit op tijd te laten leveren. Verkoop dan minder en zorg dat je je belofte dan wel waar kan maken. Nu 2 dagen voor Moederdag kan ik ook nergens anders meer een geschikt persoonlijk moederdagcadeau vinden. Echt super slecht dit.

Thumbnail of user xavierea
Darcy N. – MYKA Rep

Beste Stefan,

Allereerst wil ik mijn oprechte excuses aanbieden voor de teleurstelling betreffende de levertijd van uw bestelling. Ik begrijp volledig hoe frustrerend dit moet zijn, vooral omdat u extra heeft betaald om het op tijd te laten bezorgen.

Ik wil graag samen met u naar uw bestelling kijken om te zien wat er precies aan de hand is en hoe we dit kunnen oplossen. Zou u ons alstublieft een e-mail kunnen sturen met uw e-mailadres of ordernummer? Op die manier kan ik direct voor u aan de slag om te achterhalen wat er is gebeurd en hoe we dit kunnen rechtzetten.

Met vriendelijke groet,
MYKA-klantenservice

Thumbnail of user noan7
1 review
1 helpful vote
December 9th, 2023
Verified purchase

Ordered a personalized name necklace - said it would arrive dec 5th. On the 26th it said it was in NY and would be sent to UPS - UPS is still waiting for a package? I was so excited and I wish i would've seen these reviews first because this is bs! There is no package to be found - i have emailed 6-7 times and filled out the contact info (the first time they responded was in french and said to reply back if needed - i did - and they never answered) i just want a refund

Service
Value
Shipping
Returns
Quality
Thumbnail of user xavierea
Darcy N. – MYKA Rep

Hi Noa,

Thank you for your feedback. We are really sorry that your order is still not with you. Don't worry, there is a period when the order has already left our facility and on the way, but not yet updated in the UPS's system, it will be updated soon.

If you have already contacted our customer service team, we will be back to you within 24 hours.

Kind regards,
MYKA Customer Service Team

Thumbnail of user mikecav18
1 review
0 helpful votes
February 20th, 2024

Say you can return items but when you try to they just ignore you. No info on website where to send anything you want to return. This company is a joke!

Tip for consumers:
Awful customer service

Products used:
Necklace

Service
Value
Shipping
Returns
Quality
Thumbnail of user xavierea
Darcy N. – MYKA Rep

Hi Mike,

Thank you for your feedback.

We are really sorry if there was a misunderstanding, we will help you to send back the necklace to us, we only asked you to let us know the reason behind this, and send us a picture if there is an issue with it.

We will request the return label and you can send back the necklace to us.

Kind regards,
MYKA Customer Service Team

Thumbnail of user zackn13
5 reviews
32 helpful votes
December 26th, 2023

Purchased a gold name necklace. The chain I received is extra thin and flimsy. Definitely will not survive normal wear and tear before breaking. Also arrived late when it was expected to arrive before Xmas.

Value
Shipping
Quality
Thumbnail of user xavierea
Darcy N. – MYKA Rep

Hi Zack,

Thank you for your feedback.
We are really sorry that your order arrived to you later, and it is not as you expected.

Please contact us via email with a picture of the necklace, so we can help you and find the best solution.

Kind regards,
MYKA Customer Service Team

Thumbnail of user jiheep
1 review
3 helpful votes
March 8th, 2023

I accidentally ordered two necklaces with the same name, but thank you so much for sending me an email right away and coming in the names of my two daughters. I believe it will be a really good new day gift.

Thumbnail of user xavierea
Darcy N. – MYKA Rep

Dear Jihee,

Thank you for your positive feedback.
We are so happy to read that we could help you to solve the issue with the order, and we believe that the necklace you ordered will be a perfect gift for your loved ones.

Kind regards,
MYKA Customer Care Team

Thumbnail of user matthewy254
1 review
3 helpful votes
December 8th, 2023

I ordered this for my mother for Christmas, hoping it would be something sentimental since it's for Christmas. First I'm notified that my package has been delayed, so I'm like okay whatever. But then I go to track my order and it says that the order does not exist, when I simply copied and pasted the order number into the order tracking. I should've read all of the reviews before purchasing from this place, now I'm down $200.

Service
Value
Shipping
Returns
Quality
Thumbnail of user xavierea
Darcy N. – MYKA Rep

Hi Matthew,

Thank you for your feedback. We are really sorry that your order got delayed, but don't worry, it's not possible that your order is not existing if you placed the order and received the order confirmation email. It is possible that the order tracking link not working perfectly, or there is a problem with the order ID, but your order must be in transit, or already delivered to you.

Please contact our customer service team for help, we will be glad to assist you with the correct information.

Kind regards,
MYKA Customer Service Team

Thumbnail of user p.angelica1116
1 review
0 helpful votes
December 13th, 2023

I ordered a personalized engraving bracelet for my boyfriend and YOU CHANGED MY SHIPPING ADDRESS. YOU! On my Confirmation Address I have the one I originally put down and on my shipping confirmation email YOU CHANGED MY SHIPPING ADDRESS, so my bracelet was returned and I sent an email asking if you could fix the address so you could send it back since it's for a Christmas present. It is not CHEAP, I paid more than $100. If I'm not going to get my purchase then give me my money back. Very bad.

Service
Shipping
Thumbnail of user xavierea
Darcy N. – MYKA Rep

Hi Angélica,

Thank you for your feedback. We are really sorry if there was an issue with your order regarding the address. Please contact our customer service team, so we can help you to resolve the issue and get your order before Christmas.

Kind regards,
MYKA Customer Service Team

Thumbnail of user kumarun4519
1 review
0 helpful votes
December 21st, 2023

I know after writing review useless company will say useless apology! Although I'm writing to make aware of new customers, I order to gift my wife for her 30th Birthday, I spend £227 for one piece of personalised necklace! The item not arrived after sever CHASE UP THERE IS NO RESPONSE FROM CUSTOMER SERVICE. They are literally FRAUD FRAUD FRAUD. I haven't received order and haven't received refund! SCAMMER! SCAMER! Get lost with my $#*!ing Money! Order number - *******, still if you say same story your system did not have more information PLESE THROW ALL YOUR BULL $#*! SYSTEM INTO BIN

Thumbnail of user xavierea
Darcy N. – MYKA Rep

Hi Arun,

Thank you for your feedback.

We are really sorry that your order didn't arrive to you on time, and that we couldn't response to your email in timely manner.

We can see that the order arrived, and we hope that you like the necklace you ordered from us.

Kind regards,
MYKA Customer Service Team

Thumbnail of user maryamtavasoli71
1 review
0 helpful votes
March 13th, 2024

Believe me and run away they are just scam you never get any thing from this company I am wondering if anyone ever gets anything from MYKA

Thumbnail of user xavierea
Darcy N. – MYKA Rep

Hi Mina,

Thank you for your feedback. We are really sorry to read that you have not received your order. Please contact our customer service team via email, and we ill follow up your order and make sure that you receive it as soon as possible.

Kind regards,
MYKA Customer Service Team

Thumbnail of user terryd961
1 review
0 helpful votes
December 16th, 2023

I ordered a necklace on Dec. 6. As of today. Dec 16, the post office is still waiting to receive the package. My 3 emails to customer service were ignored.

Products used:
never received

Service
Shipping
Thumbnail of user xavierea
Darcy N. – MYKA Rep

Hi Terry,

Thank you for your feedback.

We are really sorry that the order you purchased it still not with you. We tried to locate your order but unfortunately we couldn't' find it. If you have already contact us, please give us 24 hours for the reply, we will be back to you as soon as possible.

Thank you for your patience.

Kind regards,
MYKA Customer Service Team

Thumbnail of user daviddearingryder
1 review
0 helpful votes
December 13th, 2023

It is so cheaply made it is unbelievable I wouldn't give you $19.99 for it. Do not buy from this website junk.

Tip for consumers:
Junk

Products used:
Necklace

Service
Value
Shipping
Quality
Thumbnail of user lynnec32
1 review
0 helpful votes
September 25th, 2017

I ordered a personalized photo necklace August 8th, 2017 and was getting very worried when I hadn't received it September 24. I was in contact with the company with my concerns and they told me just to wait a bit longer. I received the necklace today on Monday, September 25 and I am more than happy with the product. I realize now why it took so long. It came all the way from Israel. I will definitely deal with this company again.

Tip for consumers:
Be patient. It has a long way to travel.

Service
Value
Shipping
Quality
Thumbnail of user silverfox19912003
1 review
2 helpful votes
September 12th, 2023
Verified purchase

Ordered a bracelet for husband's bday and paid for 3-7 day arrival. That was 2 weeks ago and still don't have it. Usps says maybe Thursday. Shipping label created after 2 days of order but didn't ship for 2 weeks. Horrible customer service. No refund only 20 percent off next purchase which will NEVER happen!

Thumbnail of user xavierea
Darcy N. – MYKA Rep

Hi Patti,

Thank you for your feedback. We can see that your order is scheduled to be delivered today, on the estimated delivery date, fortunately there is no delay in your order. We sent you a private email regarding this.

Kind regards,
MYKA Customer Service Team

Thumbnail of user fabianxd95
1 review
0 helpful votes
August 24th, 2023

I ordered a necklace on 30/7 and I should have received it by 14/8. The shipping information says the item has been on The same location since 7/8, so that's 17 days by now. Everyday it updates to a new date and time with the same location listed.
The final courier doesn't know of it's existence. Noone has been able to even verify the existence of the package. I bought a golden necklace with inscription as a wedding anniversary gift.

Products used:
Necklace with name inscriptions

Service
Value
Shipping
Returns
Quality
Thumbnail of user xavierea
Darcy N. – MYKA Rep

Dear Fabian,

Thank you for your feedback. We are really sorry that your order got delayed.

Unfortunately we can't find your order in our system without more information, but please send us a email, and we will look after your order. In case the order got lost in transit, we take the responsibility on your order.

Kind regards,
MYKA Customer Service Team

Thumbnail of user steveb3302
1 review
0 helpful votes
December 21st, 2023

Delivery times not good promised delivery before christmas which christmas i do not know but live in hope for the first one

Tip for consumers:
realy poor tracking is rubbish if i could cancel my order i would

Products used:
jewelery

Service
Value
Shipping
Thumbnail of user xavierea
Darcy N. – MYKA Rep

Hi Steve,

Thank you for your feedback. We are working hard to deliver all orders in timely manner, we know that timing is very important, especially before the holidays.

If your order is late, please send us a private email, and we will check it further for you.

Kind regards,
MYKA Customer Service Team

Thumbnail of user sunrisecruz
1 review
4 helpful votes
July 4th, 2023

I purchased a necklace with a charm engraved with my kids and grandbabies name. I notice the chain was tarneshing so I tried cleaning it nothing. I than contacted MYKA they acknowledge my email and offered to replace my purchase or provide 30% off my next purchase. I declined both, and requested a full refund they denied my request. So I ask for a replacement. Now waiting to hear back. I will never use them again and don't recommend them.

Dissatisfied Customer...

Tip for consumers:
I don't recommend this store.

Products used:
Necklaces. I think they offer full refunds before 30 days.

Service
Value
Shipping
Returns
Quality
Thumbnail of user xavierea
Darcy N. – MYKA Rep

Dear Joann,

Thank you for your feedback. We tried to locate your order but unfortunately we couldn't find it. If you received your order less than 30 das ago, you have a right for a refund. However, if this time frame was longer than this, we can not offer you this option due to our policy.

Please contact us again via email regarding this problem, and we will check your case again.

Kind regards,
MYKA Customer Service Team

Thumbnail of user natalieb875
1 review
3 helpful votes
June 3rd, 2023
Verified purchase

I ordered a necklace on 5/8 and paid expedited shipping to receive it by 5/22. The shipping information says the item has been I. The same location since 6/19. Everyday it updates to a new date and time with the same location listed. I contacted customer service several times and they keep telling me the item is on its way. I've even been told twice I would receive it in 3 days. Well, it's 6/4 and still no necklace. Myka has not been helpful at all. It feels like a scam especially because I can't speak to anyone over the phone and they take 24-48 hrs to respond.

Products used:
I ordered the multiple name necklace; however, I never received it.

Service
Shipping
Thumbnail of user xavierea
Darcy N. – MYKA Rep

Dear Natalie,

Thank you for your feedback.

I am really sorry that your order is still not with you. I have checked your order and I can see that we have already forwarded your case to our shipping team, and they will are investigating it with the courier. We will be back to you once we received the update regarding your order.

Thank you for your patience.

Kind regards,
MYKA Customer Service Team

Thumbnail of user amal10
1 review
6 helpful votes
March 23rd, 2023

Beware of this business. They're thieves in sheep skin. I realized within the minute I submitted an order that there was a mistake. Mind you there is no phone number you can call and it takes them more than 24 hours to respond to emails. Long story short, they couldn't fulfill the design I wanted without me having to send a link. I decided to cancel my order only for them to tell me I am outside my 2 hour grace period so they can't get me a refund but only a store credit.

Service
Shipping
Returns
Thumbnail of user xavierea
Darcy N. – MYKA Rep

Dear Ama,

Thank you for your feedback.
I am really sorry, but I can't find your order without more information. However, if the production has started of the original item you chose, and you asked to cancel it more than 2 hours after you placed your order, unfortunately we can't refund your order. Please read more in our Cancellation Policy.

Kind regards,
MYKA Customer Care Team

Thumbnail of user lorrainek43
1 review
0 helpful votes
January 28th, 2019

Lots of products to choose from but there is a down fall to it as some names can only be 9 or 10 characters so if you are limited to certain products based on that.

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From the business

My Name Necklace offers a vast selection of necklaces for purchase online. In addition, the company offers bracelets, rings, anklets, and earrings. Best Sellers on the website include Monogram, Cross, and Family Tree necklaces. The company does offer the personalization of your necklace with engraving services and offers a 30-Day return policy.

Company Representative

Thumbnail of user xavierea
Darcy N.
Customer Care Manager
Typically responds within 2 days

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