NetSpend

Do not use or open accounts with them scamm I did direct deposit my job biggest mistake I ever made in week I have to call them 20 times eveytime I use the card my account blocked seriously every single time I did ready cancel the account with them you will be so sorry if you do open account with net spend

I am NOT a netspend customer and. Have NO affilation with this company, yet somehow they were able to access and drain my bank account within 24 hours. How is nespend able to do this?
I called netspend and they were rude and unhelpful and told me to call my bank, which I did.
Now I have had to block my bank account, cancel the credit card and will have to close the account and open a new one after the dispute is settled.
UNBELIEVABLY PISSES ME OFF!

Back in December 2023 I had a fraud claim open and settled in a claim to have mailed me a check to my mailing address here we are in March 2024 and these people have to say message me anything or send anything in the mail and when I call it is they have working for him have no knowledge of what they're doing or any procedures to get your money back and the emails ha see any emails I've sent them and they said they don't know what I'm talking about when I have proof in my email and in my physical mailbox. So it needs to happen to companies like this. We need to come together and sue them and bring them down so they don't get away with garbage like this and they message you saying contact their email don't waste your time just take them to court.

I was a loyal NetSpend customer for many years with any trouble. All of a sudden just before my payday, I called NetSpend to ask a question, when I found out that my account had been closed! They did this without calling, texting, writing, or emailing me! I asked why, and got an answer that made absolutely no sense at all! Unfortunately, I live from payday to payday. So, because they decided to close my account just before payday, my family and I were left without any way to access my money! That was almost all of the money that I had in the world! We live in a hotel right now. I have to pay for it weekly! It is by the grace of God that we didn't end up getting put out into the street all because NetSpend! It took me a week and a day to finally get my payroll check! It costed me $27 just to cash the check that they sent to me! They put me through all of this for no reason! Future or present customers of NetSpend beware! They will burn you! This is a chicken crap company.

I bought a visa netspend card at Walgreens for my kid to play games online. It wont activate. I set up an account to no avail. I emailed netspend. No help there. I "chatted" and...no help there. I called. It wants me to give my social security or pin. I have no pin! They send me a card to set up which had nothing to do with the prepaid card I bought from Walgreens. So frustrated.

Don't trust prepaid netspend they say you a fraud when your not they lock your account I have bills needs to be paid that come off my card so I'm also I use PayPal prepaid I have used many years now we'll now netspend is part of PayPal prepaid now they shut that card down to I had bills coming out of today each card had money on them so I'm talking to a lawyer and we are going after them I have prerecordings of the rudeness they are dishonest I have enough on them to get them in court I'm taken them down I'm going to news news papers please stay away from prepaid PayPal the yes card and netspend same people under different names more I was slandered

Have a pending transaction with Netspend for 2 weeks and Netspend won't release funds back to my account. The merchant (my Credit Union) has verified they don't see transaction to verify, accept, or cancel. Netspend has a moving target as to when the funds will be put back into my account. First it was Jan. 19, then Jan. 24 and now who knows... On vacation and really need the funds. ($1318)

I was given a NetSpend Debit card of $50 as a bday gift. I tried to activate it online only to be told to call their customer service number. I called and spoke to a rep and they said I have to talk to the primary account holder. It was purchased as a gift and no account holder is listed on the account. I can't activate the card and now the person who paid $50 plus the NetSpend $2.95 fee is out of pocket. NetSpend is a rippoff and scam. I have a copy of the receipt. I hope more people realize that this company is out to make money off of people and will take advantage at any cost. Please stay clear of them! Go get a reputable debit card at a local credit union or local bank.

I pay the same bills every month, same companies every month and netspend keeps denying my transactions an blocking my card. I have to go through hoops to use my fund. It feels so illegal. Customer service will put me on hold an leave me there, hang up on me, transfer me to random departments. This company is horrible. Time for me to bank somewhere else. I have kids. I dont have time for my money that i worked for to be blocked from using. What if i was stranded or had an emergency an cant access my money. I dont know how this company is still in business. The worst thing about this company is the customer service. Worst experience every single time. Every single person has broken English. Can barely understand them an visa versa. Horrible horrible horrible. 0 stars

I was supposed to have received a $50 pre-paid card from them. The card never showed. When you call their customer service, they do not let you speak to a representative without said card number. So then your last resort is through email, to which they just tell you to call the number and speak to customer service.

After all of this, out of pure exhaustion I gave up. Recently I received an email saying the card would soon expire due to inactivity. I once more went through this process and experienced the same run-around.

It's one circulative process that is scummy, dirty, and mad evil. No doubt the worst company I've ever had the displeasure of dealing with.

Horrible customer service, I was transferred many times without anyone being able to activate my card. Customer service representatives were rude and un knowledgeable. Save yourself the trouble and DO NOT buy a netspend card.

Bought a prepaid $100 prepaid card at the end of november 2023, and could not access the funds. I could not get the card activated, and after multiple emails and calls they tell me that their records show my account has already been closed, and my social security number showed up as belonging to a deceased person. I checked my credit report with all 3 major bureaus, my chex systems report, and my records at the social security administration. None of them list me as deceased. They told me to get some form from the social security office to show I was mistakenly marked deceased, but I cant get it because they never made that mistake. I recommend not even making eye contact with netspend cards.

Took 3 weeks to get card, then 3 phone calls to get it activated for the app wouldn't do it, then 5 phone calls to attempt to put money on the card to be able to use which still won't allow to do it not online on the phone and not in the app spent way took much time and effort to even consider using it ever!

Recently on 12/25/23 my card was somehow hacked, account drained, and netspend has been no help. They tell you to file a dispute which can take anywhere from 10 to 90 days and in the meantime you are out your funds. They do not do like traditional banks and credit your account.

They will not activate my son's card after numerous attempts. Now they want documentation of a social security card, proof of address, and 3 months worth of utility bills. It's all over seas, they will take your identity! I really hope this corporation gets shutdown.

My brother died and I contacted their customer service. I was informed of what documentation was needed to have access to his account. Information was sent. When I called back, the representative was rude, told me the account was closed and the balance was $0. I said I know he had just received his disability checks right before he died and I know he had money. I was told I wasn't allowed to know that information, even though I'm next of kin. They are keeping money. I've filed a complaint with the FTC.
I am the guardian to my disabled son and I was trying to help him. They refused to take my guardian papers so I could help him. It became easier to withdraw the funds and open an account with a credit union.
It has really been disappointing dealing with this company as I morning my brother's death from an OD

Card hacked, Disputes filed, clearly was fraud. They denied my disputes, I now have an attorney. They inconvenienced me and now do to over 30 day to get a refund my bills were late. This is totally on them get your money out. They allowed the hacker to change my PW and phone number. They knew when my deposit hit, how much was left after their attack on me. Poor Business and practices. IC3 filed with the FBI

Severely pissed off after waiting over a month in a half for the dispute team to get my money back from a transaction I didn't make in the amount of 157.98 they denied it and won't give me my money back this is wrong and netspend can go to hell stay clear of getting a netspend card nothing but hell on earth with these people this is not the first time I've had an issue with them. I've had several and they don't do $#*! about anything

Received a card in the mail which I did not apply for which is a HED debit card that can only be used in stores many states far from me. I called the number provided on the documentation and could not get anybody except automated questions asking for sensitive financial information.

Emailed to their contact and then got a phone call and an email indicating a required phone meet time. I've demanded communication in writing only.

I checked their online application forms (see image attached) and none of these functions/work therefore that card account had to have been created by NetSpend organization. This a fraud and nothing more.

Everything about this organization screams run or sue. Pursuing legal reporting avenues.

I was unfortunately gifted some of these cards which are now worthless before I could even use them. These are worse than gift cards - and I didn't even think that was possible. They charged me $6 per month for an "inactivity" fee until there was $1.20 left on the account - which as it turns out won't even cover the transaction fee to use it! This is after I had to give them all my personal information to setup an account... I'm not convinced this isn't a scam. A legitimate company would not have this hilariously insane scheme to take money away from its users every chance it gets.

It is worth paying a $5.00 monthly fee to NetSpend because I get unlimited transactions and I get paid direct deposit money sooner than anyone I work with. NetSpend also gives me free text alerts describing each transaction made so I never have to wonder what my balance is. NetSpend is a trustworthy prepaid card. They will even cover me if I overdraw up to 10 bucks since I have direct deposit. Just read their policies; very simple to understand, choose your plan and you won't be disappointed.

I been banking with netspend all my life but someone hacked into my account so i call them and did a despite on my money that was unlawful took out of my account next thing the following week they closed my account dont know why and when I call them to ask the only thing they saying cause I did an dispute for fraud and it's my money I'm the victim but netspend will have you looking like the crook about your own funds I do not recommend anyone to them and they never gave me my money back of 2500. 00 cash that someone looking out of my money so I was scam both ways it's not fair to the clients!

Netspend contacted me to ask if a charge on my card was fraudulent. Great right? Until they closed my account the day before my direct deposit was supposed to be deposited. Leaving me with NO access to my money until they could send me another card in 3-4 days. Then put me through the wringer with several security questions and public record questions. Long story short, still waiting for my new card and no access to my money.