NewRockies Inc

This wasn't the fix for me because I had problems with my ECM on my 2009 GMC savana. Newrockies doesn't have a phone number you can call but they do e-mail you back usually within 24 hrs. Jack was helpful in troubleshooting any issue but in the end it was a problem that their module couldn't fix, Justin made sure the refund process went smoothly. So to conclude Newrockies IS NOT A SCAM and I would do business with them again. Scott lipscomb

Thank You Newrockies! I fixed my 1997 88 Oldsmobile by installing the Newrockies Passlock Bypass Pro Module! My security light kept flashing and my car would not start. That's the lowest feeling when you live out in the middle of no where, on top of a mountain in the National Forest. However I was able to fix the situation, without trouble shooting in pairs, other than a new battery. It was not the battery. Money wasted. Yet here I am with a running car, because I came across this website and took a chance at beating all odds I recommend you check this out if you're in the same situation or similar as I was. I'm thrilled for my successful self repair- permanent repair I should add. Five stars all the way (be prepared to work, it can take awhile if you have no clue what anything means as I didn't understand any of the instructions and it took me 3 days to finally get it installed. I had to basically find out what every word meant because I'm not mechanically inclined and didn't understand. For a long time I stared into the car, behind the glove box, looking at unknown parts, (to me) at multiple devices with dumbfounded awe and confusion, however if you understand cars and wires and stuff this is EASY) Thanks again Newrockies

Fought with start shutdown issues. Wait 20-30 minutes maybe go. Sporadic. Ordered Module, paid my shop 30 minutes to install.
2 years later still working well.

I got the ProModule & had a few issues at first when installing it that turned out to be because of Chevrolet changes to the wiring on the model Corvette I have but after some tense moments, once I found the right wires with the help of Jack in Support the car fired right up & runs great. Now I don't have to be afraid to drive my Corvette & worry about it breaking down. I reccomend Newrockies to anyone that has GM security issues, at least give it a try! I spent hundreds, maybe more like a thousand dollars on the car in a few months, nothing worked until I found this.
Ken Sams

I normally don't leave reviews, I feel like I needed to leave this one. I was kind of sceptical about the product because of the reviews on here. I took a chance because I didn't have another choice. So far so good, I'm 3 weeks in and still starting 100% of the time. Thank you new rockies.

I want to relay my experience with my 2006 GMC Canyon. I purchased this truck in 2010 and in 2011 began having issues with the Passlock system (key security). I might sit for 30 minutes before it would start. I purchased the bypass module and the problems went away and stayed away. Until November of 2020 (who could have guessed, LOL). Long story short, the original module failed. I contacted Newrockies, and 9 years later they honored the lifetime warranty and sent me a new one. Problem fixed, once again. My daughter now drives this truck, and Newrockies saved her new job with their prompt customer service. I specifically want to give a shout out to Justin, who went to great lengths to get the new one out in a timely manner. Can't say enough good about these folks!

After connection it did not have the light on the module, therefore checked the power on B2 with the ground A1 read 0 volts. Ran a new ground restored power to module and van started. Make sure to check incoming power to module pink wire B2 and black wire A1 ground. Therefore in my case I had a bad ground coming into the GM security module connector C1 pin A1 black wire, wich caused the module to act like there is a security problem shutting off the fuel injectors.

My 2000 Jimmy one morning all of a sudden wouldn't run anymore I tried everything and new ignition a new starter switch I tried resetting the passlock numerous amount of times each time I was just banging my head against the wall. And then I found this promod I wasn't sure if it was what I needed I talk to customer support they were so helpful. I received my package quickly I followed the instructions when I was done I did the relearn and all of a sudden my vehicle was running I couldn't be any happier every time I stick the key and now it starts thank you so much

Hey I wanted to start off first by saying i dont usually write reviews except when the product is legit, but the crew at newrockies did an outstanding job for me and my project. I found them after searching the internet for what seemed like hours and reading forums about the issue i was having the dreaded GM vats module was failing. My car wouldnt start had to get it towed home and that sucked. It wouldnt crank up when I tried to crank it instead it would just crank and never fire up. It wasnt the battery or the starter or a loose or broken wire. But it wouldnt start. I Never had a problem with it till that day. I have a 3rd gen 1992 chevy camaro. I was trouble shooting it and having no good results. Finally i came across they're website and started reading after a min or two i immediately looked for the compatibility chart and found my car was listed. I was hopefull but concerned tht maybe it was too good to be true. I didnt want to get scammed but i was out of options that i thought were viable. I purchased it and in a few days the module came in. I opened it looked it over and immediately started installing it per the instructions which were straight forward. After that i hooked my battery back up turned the key and to my suprize my camaro was alive again. Thank God. I drove it and have been driving it ever since. This is not a scam it really works and it keeps working day after day. So if you find yourself in the same or similar situation don't hesitate to give the crew at new rockies a shout they are friendly their customer serice is awesome and they make a quality product worth every penny i wouldnt hesitate to get another one again if any of my other GM vehicles start acting up. Thanks for the big help guys and thankyou Justin for standing behind your product

-Dom

For the last 10 days I have been trying to get clear instructions on how to hook this thing up. The instructions on the website for my truck are unclear. Jack, the answer guy is a complete JOKE. I keep getting partial answers, unclear answers, short, rude answers. Jack, you have to know WHAT I am asking so why can you not answer me clearly. I wish I had never bought this thing and if Jack cant get it done today I am sending it back. My nerves are shot...I sent it back. Return was the easiest thing about the whole experience.

Modules do not work all the time, and tech support is terrible only can communicate with e-mail so when you have a problem could take days for a response and is real short and brief. Only reason I am giving two stars is because they have work for me in the past but not the last two times?

Happy that NewRockies Inc gave me a complete refund, even though I had passed their 30 day refund period.

I purchased for my 93 Seville. The car is old and i love it, but the security was keeping it from starting. My normal mechanic gave up, so i went to the GM dealer next town over. He claimed there was no replacement part available. So i found new rockies and took a last resort kind of risk. 3 days delivery and literally 45 minutes of install time and it's like the car never had an issue. She's started every time since. I don't even worry about it any more.

After a year and a half of struggling to start my 98 seville, sh just gave up on me and there was no way to start her anymore. Tried everything, spent more than $3000, destroyed my nervous system to no avail. I purchased this PRO module from newrockies and Jack from their support was so helpful and fast even on weekends. I got her running and she is purring like new. Thank you newrockies and thank you Jack! I'll never forget!

I purchased the pro module for my 98 chevy truck. Since first installation, I have removed and re installed it 3 times. I have checked switches repeatedly (shocker, they are still the same!)
I managed to get it to start on 2 occasions for about a day at a time before it stopped working again. I have been talking to tech support for DAYS, and there is no phone number and no other way to contact besides waiting forever on a reply via email.
When they do reply, it has consistently been asking if I checked wiring and switches... they literally asked me that when my previous message stated I had already done so. I am very disgusted with this. I wanted so bad for this to work!

This is not a review of product as much as customer service. I asked three days ago if my car could be helped with this product. Even though my 2006 Saab 97X is not listed for compatibility, most people (and mechanics) are not aware that this car is mechanically a Chevy Trailblazer with Saab finishes. It has the GM passkey III anti theft and my problems are getting worse by the day. I am in a time crunch and fairly desperate. I asked this simple question of the company and am met with silence.
*Update - I think an initial response to tell me they were looking into this would have been helpful. In the end my car is not compatible, and I am going to have a good cry.

Rare to see such honesty today! We bought their pro module for our 2000 LeSabre, even tried to install it with the instruction for the 99, until we discovered the 2000 is not supported by newrockies. Our fault 100%, it was all written on their website. We were over 40 days, contacted them and they accepted the return anyway! Refunded in full. I love these guys! This is better than the best! I would have never hoped to get my money back for something that was my fault and after the return deadline. I'm telling everybody!

The module works very well we have it installed in 3 of our cars and never fails. They have problems in their support system. I was pissed they did not respond many times to my messages... only to find out they DID answer but their emails were ending up in my junk folder! I found so much stuff in that junk folder that wasn't junk at all! Well I was lucky I found a way to contact Luca Lambruschini which is an amazing guy and the creator of the module and NewRockies. Told him about the problems! They are working on a completely new system and website that will fix all of it. Guys check your spam/junk folder if you don't find replies to your return requests or support emails! You'll find them all in there! NewRockies saved my 3rd car! Yeah!

I ORDERED THIS BYPASS MODULE FOR MY CHEVY. DONT LET THE AD MISLEAD YOU. IT COMES WITH NO INSTRUCTIONS. YOU HAVE TO GO TO THEIR WEBSITE FOR INSTRUCTIONS. AND MORE THAN LIKEY THEY ARE NOT CORRECT. I WENT BACK N FORTH WITH THEIR SO CALLED TECH SUPPORT FOR 3 DAYS AND NEVER COULD GET THE CORRECT INSTRUCTIONS FOR MY CAR. THEN THIS GUY SENT PHOTOS TELLING ME THAT THIS IS WHATS IN MY CAR. HOWEVER THATS NOT WAS EXISTING IN MY CAR. HE TRIED TO ACT LIKE I DIDNT KNOW WHAT WAS THERE AND WHAT WASNT. I FINALLY SAID $#*! IT. AND STARTED THE RETURN PROCESS. BUY THIS PIECE OF $#*! AT YOUR OWN RISK! CHECK THE COMPATIBILITY LIST CAREFULLY. DONT LET THESE BOZO'S TELL YOU IT WILL WORK ON YOUR CAR. THEY DONT CARE IF IT HELPS YOU OR NOT. THEY'RE JUST TRYING TO SELL YOU SOMETHING YOU MAY NOT ACTUALLY NEED.
*** Check all your plug connections on the steering column, turned out that I had a loose plug connection on the top of the steering column, wedged in a piece of a ziptie to make the plug fit snuggly, and my car started right up. So check all connections.

I paid $259 for this bypass. I installed it and it was detective according to the experts at Newrockies. I sent it back and I have not received anything from this company. I know I lost my money and I wished I had not Spent so much on bypass. Best yo go to the dealer and have them repair the passlock.

After working with someone through email we discovered that this product wouldn't work for us. They gave us the information for returning, we followed the instructions and they have not responded after 3 attempts. Clearly they were waiting out the 30 day return period so we had to eat it even though they promise you can return with no questions asked. Thanks for sticking me with a product I don't need, I'm sure you money more than I do. This place is a scam, don't trust them.

I recently found myself at a crossroads with my good old Oldsmobile. I've been driving this Cutlass for 22 years. The thing wouldn't start and the part I needed hasn't been made for 10+ years. I didn't want to trash my car. I found new rockies & bought their bypass. I can't believe how easy and perfect this is. The Cutlass is still going and i just couldn't be happier. I'm gonna run this thing till it blows up.

Even that m'y problem is not fixed, they did helped me all the ways and they give me the refund right away after sending back the unit...

Thanks Again...