Nykaa has a rating of 1.3 stars from 258 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Nykaa most frequently mention customer care, worst experience, and return request problems. Nykaa ranks 822nd among Cosmetics sites.
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Good experience in Nykaa... i have visited this store yesterday good atmosphere and staff are very friendly total experience too good
I got one product from nykaa.com which was non returnable and size was small so I asked to replace the product but they denied u was trying to replace it within time limit but there was error on application I couldn't able to replace or contact customer care that time and when get to connect them they simply denied replacing the order my money got wasted. I escalated but the senior customer care was very rude. Very bad service.
I got one product from nykaa.com which was non returnable and size was small so I asked to replace the product but they denied u was trying to replace it within time limit but there was error on application I couldn't able to replace or contact customer care that time and when get to connect them they simply denied replacing the order my money got wasted. I escalated but the senior customer care was very rude. Very bad service.
Products used:
Shoes
Send an email to our customer support.8969.528.202 team at *******@nykaa.com to cancel your order along with your order ID details. Or call us on *******444. (Monday To Saturday, 8AM to 10PM and Sunday 8AM to 7PM
They won't return your money. Their systems don't work. Their customer wetan is pathetic. They won't connect you to next level. Looters
Similar your internet site is straightforward to function! Offerings are a touch luxurious! However i bet your great expenses make up for that. I advocate you to all.
They are next level of incompetent service staff.I paid 4000 rupees for an order which I never received even after 3 weeks of waiting for the order. There was a small change required in phone number because of which they punished me in the entirety.They hardly bother if you are not going to shop back with them.
When asked for refund they are just refunding back half the amount? Really? Why? Now do I need torture of another 3 weeks of back and forth emails to get my money back!
Please do not shop with them, they are hell unreliable!
Naykaa Service is soo poor. They never inform us for anything Wasting people's time. This is 2bd time that I did not receive my order on time even Naykaa didn't inform me. It's not Trust worthy When you are working & busy in your daily busy schedule so it's Irritating to only we have to connect them about delay.they never provide accurate information.
Tip for consumers:
I'm disappointed about Naykaa's service. They never Improve their Service. they are Irresponsible and Suspecious Activities. Their Tally Caller never Inform about your order . it's Irritating and Tine Wasting.
Products used:
Products
Rubbish website. Dont go by the glamorous name attached to this company. Their services suck. They just don't believe in picking up the orders for return. They are in here not for consumer satisfaction but just for taking the customers' money by showing any item and don't give a $#*! about any of their legal and ethical responsibilities. Highly immoral company
Last time my order is very badly packed my nail polish is damage beacous of bad packing so please don't repeat this. Now i m so acsited for this order so please. Beacous this time i can't accept any bad products
Never purchase from them, if you pay them once they will give you a run around for your money, and yes, the product ordered will never reach you in time, be it for whatever occasion.
Tip for consumers:
Nykaa Fashion platform is a complete FRAUD and a WASTE OF TIME
Products used:
Nykaa Fashion takes money and do not deliver orders.
They hold on to your hard earned money doe weeks and just keep giving you false promises that you will get your money back once the order is cancelled. Which means that after you place an order with them they do not give you an option to cancel it or even get your money back.
There is a return option given in nykaa huda beauty and it's a scam. They never give a return option. If you think in a cheap price you getting good product then be assure you are in a trap. Bcoz if you get wrong or damage product you money is going to mess bcoz nykaa dnt gv any return. And they provide wrong product and cheat customer money by not allowing the return option. Thus it's a cheat be careful.
Tip for consumers:
It's a fraud company....bcoz they gv return policy bt it's a lie...this company need to be shut down . How a cheat company going on while modiji doing so good things.
Products used:
Foundation
Whenever I order a product, it arrives 2-3 days after the expected delivery date, without any notification to the user.
Worst services ever
I have just visted for grooming up session at this outlet for Women day. It was offer for Nykaa - Lakme products. The young girls name was Taruna Gupta who has done make up for me. The products were too good. It had changed my entire look. Thanks to Taruna Gupta and Nyksa for such wonderful gift on women day
I ordered a product and that was not a good quality product, I requested for return immediately but delivery agent did not come to take that back infact messages were received to me that I have rescheduled the same and talked to number of customer care executives, n no. Of mails but no resolution to my query. Worst kind of services I have ever seen from a shopping site
Products used:
Shoes, cosmetics and Home decor
I ordered an item from Nykaa as Mother's Day gift which they didn't deliver and keep lying that no one was available which is not the case as i was there 24*7. Apart from that they cancelled item and deducted certain amount of money.How could they do if I didn't get anything? And then i again placed a new order which was again cancelled by saying that no one was available. I have seen such kind of poor services anywhere. Moving forward I wouldn't be placing any orders from Nykaa.
Tip for consumers:
Never buy anything
The best thing in nykaa was their loyalty program and i was supposed to get my birthday present according to that in last month. But i didn't received anything. I contacted them for that. They told me they will provide 100 rs coupon for that like they are forcing me to buy something more from nykaa. And they turned customer benefit thing to their benefit side. I was supposed to get that present for my past order! Not for my upcoming order. So this response was completely unacceptable.! This isn't about any gift. This is their loyalty to customer under their own loyalty program.! I was regular customer at nykaa. I purchased for nearly ******* for last 3 months. Yes i received some delivery related issues like late delivery. But that was understandable in this current situation! But this one was completely unacceptable!
Tip for consumers:
Products are nice as for cosmetics.. but from my experience they are not trustworthy in their loyalty program
Products used:
Cosmetics
Bad & Fraud website. Poor customer services, Fake products. Always make a customer wait for refund
To return a non returnable priduct reason i was given was its a non returnable product. Product photos are asked a part of returning it. And while doing that i was told the product is opened hence cant be returned. Pathetic would want to give half a star
Products used:
Hair streaks
Products delivered on time. Little disappointment, less discount given on product prices as compared to other online sites..
This is to bring into your notice that my sister ordered from my other account on 9/11/2023 order id NYK -**************
Her previous phone no. Was not active
Had called nyka customer care service and requested to change for no. Done as well
But on Sunday 19/11/2023 delivery person came for delivery, was asking for OTP but no otp received on her current number
Due to which order was not recieved
After which calling multiple times on nyka consumers service
No viable response recieved
Issue not sorted yet
This is the worst experience we are facing for the first time
Here messaging you with a hope of taking action and resolving our issue ASAP
Tip for consumers:
If possible would have given 0 star this time for there worst service
Products used:
Cosmetics
This is for Nykaa fashion.
Sends me faulty products, not once but twice. And now has the audacity to not respond to my emails.
My advice to customers is, if you get a faulty product, don't exchange it. Just return and then place a new order.
NEVER EXCHANGE. Because if that turns out to be faulty, and there won't be a return option, well sad luck lol. No amount of emails to *******@nykaafashion will get you anywhere.
Fricking frauds
They charge you on MRP with products selling at half price on app and with 500+ saying gst charges. With no refund or return policy
The products and brands available in Nykaa are really good and I love it but what is disappointing is every time I have purchased something from Nykaa in bulk one or two items are always missing from the package and it's not like nykaa bothers to keep a track to let us know the status. If we don't chase then its gone. I had gifted my mom self care beauty products during this lockdown and she had one item missing. It's not about the money but the ethics. We trust Nykaa to deliver the products we have already paid for. One suggestion is if we have ordered in bulk then why not wait to have everything to ship it together instead of sending items available and mailing them out but at the end I think Nykaa fails to track they have not delivered the complete order. If that is fixed I really don't have much complaints from the website. I want to continue shopping and I hope it can be a little more consumer friendly with its delivery and response.
Bought a pair of Aldo mule shoes. My usual size is 8 still ordered for 9 n that too is found to be short. Requested for replacement. Out of order. Requested for return. It's over a month n inspite of more than 10 return request created by Customer care no body has turned to pick up. No body listens our grievance on customer care. If you are not able to pick up the return please allow refund immediately since why customer is being penalized for internal logistics of Nykaa
Tip for consumers:
Never ever repeat never ever use this site
Products used:
Aldo mule shoes
If there is a possibility of giving negative star I would do that right away. I have never seen an e-commerce website which is so rubbish, inept, deceiving. I ordered 2 swim suits for my kid size 7-8 and 5-6 which costed me 4000 rps and they sent a smaller sized clothes when we wanted to return they are saying these products are not eligible for return. I clearly took pictures and showed them there is no size mentioned on clothes now the customer service disconnects the call. I am not sure how this website is gaining so much prominence in this country. But please don't use it going forward.
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