Oakmontguestcare

Hold on to your pants this is a long one.
Please don't take your loved one here and if they are there please move them. The only good thing about this facility is the young lady who works the front desk. The lack of communication is terrible. No phones in the patient's room and good luck getting the staff to answer the phone. I can't tell you how many times we had to drive up there to check on our loved one.
We moved my mother-in-law in on October 2. She was pretty comfortable in the beginning. One evening I came in to check on her after work and she had fallen asleep with her dinner tray lying on her chest. She was eating lying down. Isn't that a choke hazard. The beds do sit up, right? This was 9:00PM and I'm guessing dinner was served around 6:00. Three hours she lied that way and no one thought to take the tray off her chest? I then asked if they could just sit her up in bed to eat since it is an adjustable bed. Here's what they thought this meant. Let's just sit her on the edge of the bed to eat instead of just sitting the top of the bed up. She fell backwards off the bed and laid on the floor for we don't know how long since the call button is attached to the bed. There was no way for her to ask for help and even if there had been who knows how long it would have taken for someone to actually notice. There were two other incidents where she fell, but luckily someone was in the room at the time.
To keep her from falling off the bed they moved the bed against the wall. They kept sitting her up that way to eat! I came in one day and there she was sitting on the edge of the bed holding on for dear life. Trying to eat and hold herself up. What idiots! I ended up putting pillows behind her to help her sit up. Otherwise she would just fall back against the wall and lie there till someone came to get her food tray.
Next incident, she was sitting in a wheelchair from breakfast. I came in and she was slumped over and her oxygen was off her face. This was noon when I got there. Where was the call button? Attached to her bed! They had "orders" to sit her in the wheel chair since she couldn't sit on the edge of the bed. I finally found someone to help me move her and the lady said "It's almost lunch time and she'll need to be in the chair to eat anyway." I said "she's been sitting here since breakfast and you didn't think to move her back into bed so she could rest in-between meals?!" I called the social worker for Oakmont and said I never want to see her in the wheelchair again. Especially since it is the law to have the call button within reach at al times. She tried to blame the "orders" on me since at the last care plan meeting (which was the third one) that my mother-in-law would slide down in the bed when she was sitting up. I never said she had to sit in the wheelchair to eat. I was livid!
I was also threatened to be banned from the building. Really you want to go there after you let her fall out of bed! I don't take threats lightly and they really messed with the wrong lady.
December 19th I had to bring her laundry home to do it. I had asked someone three days before to do it. December 22 the heater had been turned off in her room. December 23 no one ever answered the phone! I was even given a cell phone number for the nurses. No one answered that one either. December 25 we noticed bruises on her arms. December 27 her bottom dentures had never been taken out and she was biting her top lip. I had asked someone to help her with that on December 23 and to clean them. They took out the top and put them in the container, but they didn't bother to open the Polident tablet and add water to it or help her take the bottom dentures out! On my way out I chatted with an employee about the lack of communication and not answering the phones and why wasn't there an option to have a phone in the room.
On December 28 we received a phone call that my mother-in-law had passed away. My mind keeps gong to the "what ifs" a lot because I believe with all my heart that Oakmont helped her die sooner. My mother-in-law wasn't the healthiest person, but she declined a lot quicker after moving her to Oakmont. So many other things and lack of care from the staff at this facility. What a dump. Don't let the new decor fool you.