• OfferUp

OfferUp

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Overview

OfferUp has a rating of 1.1 stars from 861 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about OfferUp most frequently mention customer service, phone number, and credit card problems. OfferUp ranks 701st among Marketplace sites.

  • Service
    220
  • Value
    198
  • Shipping
    154
  • Returns
    141
  • Quality
    182
Positive reviews (last 12 months): 0%
Positive
0
Neutral
0
Negative
58
267
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What reviewers want you to know

Positive highlights

No positive highlights yet

Critical highlights

  • So I contact customer service and no one responds for 4 days and their response?
  • Cant resolve simple issue no phone number or live agent.
How would you rate OfferUp?
Top Positive Review

“I have only had Great Experiences”

Debbie M.
6/12/20

I have made over 10 purchases in the past 6 years and I love it. I do not interact with anyone that has less than 10 sales and I always meet at a place like Walgreens or a gas station. I always meet during the day. The items are really great and some people are really just trying to make a few dollars or get rid of something I may need. I furnished my retail space with things from Offer Up and always paid 80 to 90 percent less than retail.

Top Critical Review

“Thieves”

AP J.
11/16/23

On or about September 2,2023, I purchased a modem from the website Offerup. When the modem came, it was discovered by Comcast that it was stolen. When I reached out to Offerup, I was told that I did not dispute the claim on time and due to their policy there was nothing that could be done. I even contacted the seller and they read the message with no response. I disputed the information with the bank. Several weeks later, the charge was reversed.

Reviews (861)

Rating

Timeframe

Other

Reviews that mention popular keywords

customer service (137) phone number (47) credit card (18) cash app (6)
Thumbnail of user alana.johnson7
1 review
0 helpful votes
November 16th, 2023

On or about September 2,2023, I purchased a modem from the website Offerup. When the modem came, it was discovered by Comcast that it was stolen. When I reached out to Offerup, I was told that I did not dispute the claim on time and due to their policy there was nothing that could be done. I even contacted the seller and they read the message with no response. I disputed the information with the bank. Several weeks later, the charge was reversed.

Service
Value
Shipping
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Quality
Thumbnail of user jessicaw2346
1 review
0 helpful votes
January 27th, 2024

I bought this fake west elm mirror from Morgan on OfferUp, litteraly with the bar code but the length and weight are not the same as real west elm mirror.
She is selling a lot of fake west elm products which is illegal.
Please take cautious when you buy on OfferUp.
Please see attached photo of Morgan's profile.

Thumbnail of user penelopew69
1 review
0 helpful votes
February 4th, 2024

Do not sell your items to anyone online, if you sell make sure it's in person, offerup doesn't offer any protection, I've been waiting on my money for a week, tracking keeps saying next day, I don't believe I will be paid for items, they were stolen, and offerup took the money, with no intention of depositing in my account, I will be reporting to BBB, both the seller and offerup, I sold the products for nothing and total was probuts were over 80 dollars, and sold for 35.00, after sell offerup took 5.00 for shipment, when the buyer was suppose to pay for shipment, this entire transaction was a scam, to keep others from going through this I'm reporting the incident.

Tip for consumers:
I will never sale on this platform again, unless it's in person, offerup either stole the money, or the seller never paid, it was a scam and reporting to BBB, to protect others from going this

Products used:
I'm seller, sold products, Offerup did not deposit money, they stole it

Service
Value
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Thumbnail of user joec2453
1 review
1 helpful vote
January 25th, 2024

This app has very bad costumer service and policies, they will close your account with no reason, even if you have hundred listings and and positive feedback
No way to get hold of live person to resolve the issues, I have paid for my listings regularly with Offer up

Thumbnail of user debbiem814
1 review
4 helpful votes
June 12th, 2020

I have made over 10 purchases in the past 6 years and I love it. I do not interact with anyone that has less than 10 sales and I always meet at a place like Walgreens or a gas station. I always meet during the day. The items are really great and some people are really just trying to make a few dollars or get rid of something I may need. I furnished my retail space with things from Offer Up and always paid 80 to 90 percent less than retail.

Thumbnail of user krismorris5247
1 review
0 helpful votes
March 3rd, 2024

Opened an account and it was immediately closed by OfferUp advising I did not follow community guidelines. Tried again under another email address and the same thing happened. I had not posted anything on either accounts. What did not meet their guidelines? My name, email address, that I lived in Calif?

Products used:
Never allowed to do anything on their site

Service
Value
Thumbnail of user vitom64
1 review
0 helpful votes
December 6th, 2023

I had more then 40 all positive feedbacks with a lot of sale and second account is more then 128 and OfferUp bank me from selling because I try to buy a Mac laptop from someone and person let me wait for hour and never showed up then I message her to tell her to go to hell then she report me and OfferUp now won't let me post anything.OfferUp is a total unprofessional place to sale your items,u better post on Facebook marketplace at list u know the person u r meeting with.OfferUp is joke and they are really harsh

Thumbnail of user lumberlady724
2 reviews
1 helpful vote
February 29th, 2024

I wanted to try offerup seeing I have an item I am trying to sell/get rid of. The very last thing I wanted was another app on my phone and I had hoped that using offerup was on computer. Unfortunately, anything I want to do, post an item, edit the item description, or even edit my profile, it MUST be done on an app, and that's unacceptable. Suppose someone doesn't have a smartphone with app capability? They can't use offerup.
Improve your requirements offerup. Not everyone on the planet has a smartphone where they can download apps and not everyone wants yet ANOTHER app on their phone.

Value
Thumbnail of user evelyng135
3 reviews
0 helpful votes
January 4th, 2024

I want to offer shipping but they claim that the wording I'm using is causing a problem. They escalated to IT and then can't figure it out. How can IT not know how to fix their own problem?

Service
Shipping
Thumbnail of user marcosb66
2 reviews
1 helpful vote
August 2nd, 2021

Offer up is a great place to locally sell your items. Online shoppers looking for the cheapest price on new or used items can usually find it here.

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Value
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Thumbnail of user jasonm3338
1 review
3 helpful votes
October 14th, 2023

OfferUp is the most useless app on the planet. Usually when I sell something I post it on both OfferUp and craigslist. To this day I have never sold anything through OfferUp. It's always been a craigslist buyer. People on OfferUp inquire about your item and then never answer back or they will make plans to meet you and not show up. I'm pretty sure that it's a fake app with fake users.

Thumbnail of user robm306
3 reviews
15 helpful votes
February 18th, 2024
• Updated review

They don't flag ads, and they don't remove ads that are just there and no response by owners. Site is a joke. Nothing but fake ads. Watch out for Scams

Tip for consumers:
Waste of time.Ads that aren't selling anything.

Products used:
Music Instruments

Service
Value
Shipping
Returns
Quality
Won't List Items Or To Slow
December 9th, 2023
• Previous review

Use to be a good site. Now they take forever to list your items, especially if same item is already listed and they want more money for it, or have the premium account. Craigslist is better, and faster when it comes to listing your item. I sell more things off that website. And it's still free.

Products used:
Music

Service
Value
Quality
Thumbnail of user fredm791
1 review
0 helpful votes
February 17th, 2024

Don't use offer up, they suck in customer service, and suck even more since they merged with letgo, Don't bother using offer up.

Thumbnail of user bethaniae1
2 reviews
0 helpful votes
January 12th, 2024

Be careful, they are not responsable of anything.! I was most a buyer, meet people elsewhere... bad sales.

Service
Value
Shipping
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Thumbnail of user oceaneric6912
1 review
0 helpful votes
October 26th, 2023

The platform is discriminatory, defaming and of TOTAL LACK OF CUSTOMER SERVICE.
All.messages are AI Generic. One cannot talk to a person. Offerup software crashed. 3 new email accounts later now I am disabled. What an effing joke of a company. And yes, a biased group.
Please avoid at sll costs. Stick with Craigslist. Marketplace and Ebay.
A HORRIFIC EXPERIENCE WITH BS CUSTOMER SERVICE

Thumbnail of user ezs
2 reviews
1 helpful vote
October 7th, 2023

Highly recommend everyone to keep away from this market place! There extremely poor policy will put you in the corner not knowing what to do but eat sh**,, I've purchased a gold coin through there site paying top dollar of almost $1,800,, when I got it I took it to professional coin shop to find out it is FAKE COIN! It is a copper coin gold plated! Immediately contacted them to stop the payment to the scammer seller & report him,, unfortunately because of there 2 days STUPID POLICY has passed by few hours they turned my claim down! Now I'm stuck with a counterfeit coin worth $2 & it cost me $1,800,, be aware of the seller he has posted multiple other coins & gold bars as.9999 gold but ALL are counterfeit! Keep away from this application! I will give them not only 5 thumbs down but definitely 7 thumbs down

Products used:
Highly recommend everyone to keep away from this market place !!! There extremely poor policy will put you in the corner not knowing what to do but eat sh** ,, I’ve purchased a gold coin through there site paying top dollar of almost $1,800 ,, when I got it I took it to professional coin shop to find out it is FAKE COIN !! It is a copper coin gold plated !!! Immediately contacted them to stop the payment to the scammer seller & report him ,, unfortunately because of there 2 days STUPID POLICY has passed by few hours they turned my claim down !!! Now I’m stuck with a counterfeit coin worth $2 & it cost me $1,800 ,, be aware of the seller he has posted multiple other coins & gold bars as .9999 gold but ALL are counterfeit !!!!! Keep away from this application !! I will give them not only 5 thumbs down but definitely 7 thumbs down

Service
Value
Shipping
Returns
Quality
Thumbnail of user hellomydarling2003
1 review
0 helpful votes
November 21st, 2023

Out of the blue I was logged out and they sent me a message that I had violated there policies when my stuff wouldn't even post and I asked why and they said they have the right to refuse service

Tip for consumers:
Offer up is not a good app anymore

Service
Value
Shipping
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Thumbnail of user edwardw43
13 reviews
58 helpful votes
March 12th, 2023

Don't use the App. It protects thieves and scammers by not allowing their negative reviews or negative comments be seen by other users.

So what's the point in using OfferUp if they don't share the negative reviews or comments to help buyers know when you have a scammer or thief using the App?

I wrote a negative review of this thief who goes by Lionel. He is a scammer. You can see there are NO negative comments on his profile which I left.

Thumbnail of user philip.gritman
1 review
0 helpful votes
October 9th, 2023

I won't be using this app anymore to look for work as almost every job (everyone I wanted), had a bogus link that sends me to a site that wants to spam the **** out of me but no job application opportunities or options. Just spam and crap and nothingness + frustration. ABSOLUTELY HORRIBLE- negative stars

Thumbnail of user letgoi
1 review
0 helpful votes
November 30th, 2023

The vast majority, and I mean 90% or more of both buyers and sellers on this app are fraudulent or not real(istic). I have bought a dozen items or so on this app and have never sold 1 item on this app. SUCH A WASTE OF TIME...both dealing with insincere inquiries and no responses from my legitimate inquiries to purchase an item. I will be deleting this app. Too many ads now and the app is slow. I had a half dozen pleasant experiences purchasing, but the other half were not pleasant b/c the item/ad was not entirely accurate, nor representative of the condition an item was in the ad/listing. Terrible app. Waste of time both ways for buying and selling. The app auto shifts you back to home screen for more items to see and of course ads when you are reviewing your items or your inbox. APP IS WORTH 1 STAR ONLY There are ADS now in-between your inbox messages...Guess they get ad revenue from inadvertent clicks. ZERO!

Service
Value
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Thumbnail of user henrye85
1 review
19 helpful votes
March 21st, 2021

I bought supposed locked iPhone 12 pro max for parts, and the seller sent me a CLONE phone with a different imei number as ad
Vertised. I reported to offer up immediately, guess what they did, released my money to the criminal. Sending me an email that I never reported on time. Offer up go to your app and investigate it and you will find out I reported the issue same day. Please refund my money. This is wrong and bad for your company.

Service
Value
Shipping
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Thumbnail of user sheddepot3
1 review
4 helpful votes
October 8th, 2023

After 8 years of advertising the same product, I was canceled because I violated their guidelines.
When I first started with them, they had an actual number and person to reach in case of any issues.
Now all you can do is email them and get no response. Same messages, VIOLATION OF GUIDELINES with a list that doesn't tell me what I did wrong.
TERRIBLE CUSTOMER SUPPORT

Service
Quality
Thumbnail of user jimenezkuiyc
1 review
0 helpful votes
October 19th, 2023

In the middle of communications to buy a surf board they made me do truyou. What a cluster and all my text went ignored. Waited 40 minutes plus the drive and the other person never got my text. In the chaos I lost
The great deal. Offer up owes me 400 Dollars and two hours of my life back.

Tip for consumers:
Someone to help me when I got stuck because their site is so confusing. The help feature is useless

Products used:
Buying from the site. Total fail

Thumbnail of user carflippingclt
1 review
6 helpful votes
April 12th, 2023

I sold cars on OfferUp. The site is full of scammers and spam. You get a hundred messages a day asking for your phone number from fake accounts. The site will also take your money when you post items, and not even actually post the item. If you request refunds, they will cancel your account. Whole website is a scam and needs to be shut down! Good luck with customer service, they will give you the run around.

Tip for consumers:
Terrible site, terrible service, will rip you off constantly!

Products used:
I paid $8 a post to advertise my cars. Straight scam. If you use them alot, get ready!

Service
Value
Returns
Quality
Thumbnail of user erikaf173
1 review
0 helpful votes
December 6th, 2023

After years of advertising the product and selling I was canceled because I violated their guidelines they said cause I posted a hide rock for a getcko which I seen tons of people selling animals n pets stuff and I never had a problem until I reported a scammer and someone who threatened me to OfferUp and the next day I was blocked an account deleted, and OfferUp just says, violating selling guidances. That's all they keep saying.
When I first started with them, they had an actual number and person to reach in case of any issues.
Now all you can do is email them and get no response. Same messages, VIOLATION OF GUIDELINES with a list that doesn't tell me what I did wrong.
TERRIBLE CUSTOMER SUPPORT SELL SOMEHWHERE ELS

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About the business

OfferUp is revolutionizing how we sell by making it a snap! Instantly connect with buyers and sellers near you.

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