Office Chair @ Work

I ordered a refurbished Knoll ReGeneration chair from this company. When it arrived one of the arms was broken off the chair. The company agreed to send a replacement arm. It too arrived broken around the screw holes. The company asked for pictures and I obliged. They tried to tell me that the crack at the screw holes is normal, clearly gaslighting. The only good part of this order was that they sent a return label for the chair. After they received the chair they did not complete the refund and I had to enter a dispute with PayPal to get my money back. Do not give this company your money

After I ordered my Herman Miller Aeron chair I started looking at reviews for Office Chairs at work and I started becoming anxious. However my chair arrived a few days ago and so far it seems my worries were unfounded.
Couple thing people should know however
1. The countdown timer on the discount sale is purely a marketing ploy. I bought my chair partially because I thought the sale was going to expire. But that was back in January and each time Ive checked it it says the sale is going to end in five hours. I'll give them credit, its actually a smart idea, but at least as far as I know right now its just a marketing ploy
2. The chairs are REFURBISHED. It does say this on the website, its not exactly hidden, but it isn't in bold writing either
3. Shipping times can vary. I was intially told 5-14 days, and it ended up being closer to roughly 25 days. However, when I emailed them about it they did get back to me within 24 hours saying that it was because there were alot of people ordering Herman Miller Aeron chairs (Which makes sense because these are amazing chairs)
4. Finally, Ive seen a lot of people complaining about lack of helpful customer service. It is true that when you call the number, it goes straight to voicemail, or tell you to email them. They did reply to my email within 24 hours like they said they would, but it did feel a tad "bot" like. Not to insult the person who wrote it by any means, it just felt like a generic, but slightly helpful, reply.
I am happy with my chair, the wheels are a bit stiff and I may have to adjust the raising function because it does sink slightly whenever I sit in it ( I got the size B and I weight roughly 150 lbs at 6 feet tall, so It isnt due to the wrong size.
For the prices they offer, free shipping, and how its already assembled when it comes out of the box, Id say they are a pretty good place to get office chairs from if you dont want to blow a months rent on furniture.

In May 2020 I purchased a Humanscale Freedom Chair, Order #*******. In the last few months the plastic/fake leather on both arms has started cracking. The website claims a 12-year full warranty so I am trying to get replacement arms. I've had no luck getting customer service to respond beyond the auto-response to my emails (As in: "We will get back to you in 24 hours"). I've left voice messages on the poorly-recorded phone answering machine and heard nothing.

Product arrived in a damaged box with the chair leg sticking out. Chair didn't measure the correct size, wrong casters were sent. No directions. Returned it and the replacement was not right either. Evidence of black spray paint on the legs and on the directions. Size still wasn't right. Casters looked used. They promised a full refund. That was 60 days ago. We sent the chair back and are out $1280. Still no refund. BUYER BEWARE~

This 'company' is easily the worst I have ever dealt with. They send a disgusting, broken chair that has pieces falling off of it and fight you every inch of the way when you try to refund it. Then after weeks, refund you with an e-check that bounces and they run. I'm happy they lose money shipping these and complain when the customers inevitably charge back.

I wouldn't touch this place with a 20 foot pole and neither should you. If this review doesn't convince you, read the countless other 1 star reviews. This isn't a real company or a business, they're just scammers.

Just to be brief, i purchased the chair on 11/23/2022, it never shipped out.
I emailed them few times, they kept saying it will be ready in 5-14 days. But almost three months now.
Please do some research online, you will know this company is totally a scam.
Hopefully i can get my refund by disputing my credit card.

This place hasn't refunded me after more than a month. I returned the product as requested and have tried multiple times to get my money back. They keep issuing eChecks that fail to clear.

Total scam. Do not purchase from here.

I ordered a office chair and when it wasn't delivered on time as it was a Xmas present, I requested a full refund and after going back and forth with their customer dis-service department.they stated they attempted to refund be via pay pal when I used a Visa card to purchase the chair. After three months still no refund. AVOID these scammers.

This company is a complete scam. They are not licensed dealers for any of the brands they sell. The products come without manufacturers labels, so you can't even turn to the manufacturer or another dealer for assistance when they refuse to replace or repair a warrantied product. I don't even know if the chairs we purchased are authentic Herman Millers or a knockoff, like the replacement part they keep trying to get me to buy off of Amazon! Their customer service is also insanely rude.

I ordered a chair in mid-December 2022 and was notified my order was in process. I contacted customer support in mid-January and was told that it takes 30 days for them to put the chair together and ship it out. They told me that with the holidays, that time was extended. It is now almost February, and my chair is still IN PROCESS. It does NOT take that long to put a stupid chair together. I will never use this site again.

Originally had good luck with them buying a Herman Miller chair for a home office. The second purchase, the chair arrived defective and impossible to assemble. I contacted them immediately, but got the total run around. They even suggested that I bend a metal piece of the chair myself instead of returning it. When I refused, they ignored multiple emails and calls even though their last email stated that they would send a return shipping label as soon as I forwarded a photo of the chair boxed up in its original box. I did. In fact, I sent them multiple photos at their request. No response. You cannot get worse customer support than this. I literally have a worthless chair sitting in a huge box in my garage. Never again.

First, they sent me a chair—the wrong chair—so I returned per their instructions. Since then, they kept my money and have done nothing. They will not communicate despite my emails and phone calls for months. I feel as though I've been robbed by a lazy, dishonest company.

Ordered 2 matching chairs, they arrived and parts were mismatched and the fabric was damaged. Contacted them, they agreed to my return and to refund. Two months of emails with no response and no refund despite my account page stating the refund has been completed. They will find out they picked the wrong customer to screw with, it's just the beginning. Looking forward to the game.

These guys are not a retailer, but a reseller, and thus they have great prices. Not all of their merch is new, but they make that very clear in their material. And while they move a little slower than a regular retailer, they completed every transaction -- including a full refund for a return. I have nothing to complain about and would use them again.

Never received the chair, asked or a reimbursement, it has been over 60 days and still no funds. Filed a claim with Paypal and OCAW initiates the reimbursement so Paypal closes the case but they never complete it. This business is a scam...
Sent 7 emails, to OCAW- no response, they won't respond to phone calls either...

Had bought the Steelcase Amia from them with the headrest based on online reviews of it being a sturdy and upright chair. Got the chair almost a month later, first red flag. What I got wouldn't sit upright and the headrest only rested my head if I was looking at the ceiling, and everything on it felt loose and janky. So I ask for a return and they were pretty responsive, even offering a discount on another as soon as they got theirs back. I politely declined and would just like a refund. I get a response back saying it'll be processed when chair arrives and then I should see the refund 7-14 days later. So I wait, never see anything else through email. Start scouring my email and see a refund transaction through PayPal, except it's PayPal telling me the refund failed and to contact vendor. Email both returns and support and get nothing but crickets for a week. So I just disputed the payment on my Amex my claim already got approved, telling me this isn't the first issue had with this merchant. Never again.

I ordered the chair Feb 27th 2023 ( order #*******) and emailed to cancel the order soon after ( 3 days later) but since then after several emails asking about the cancellation and refund status, there is absolutely zero response from what I think appears to be almost non existent company. Took my money but no sight or response of my cancellation refund! They need to be taken to court. I really hope someone reads and works on my cancellation and refund from the so called company.

I found this company to have excellent customer service. Very responsive. They are some sort of aggregator and have access to new or returned but new parts and send you a legitimate brand name chair for less than retail. If your unhappy with anything they are willing to work with you to come to a happy conclusion.

The chair I ordered was a Herman Miller and was hoping to get my $800 worth. But when I received it two months later, missing the event I needed it for by four weeks, it sat in the box for another two or three months until I had time to unbox it. Unfortunately, when I opened it, it was filthy. Black mold? Soot? No clue for sure but it was extremely discouraging. THEN when I was wiping it down I noticed there was a tear in the seat where the mesh attaches to the edge. It was never assembled it or sat on. Do you think they'll entertain a refund like their website touts? Very frustrating and a complete waste of hard-earned money.

I ordered a $600 chair over a month ago, and officechairatwork.com took the money over a month ago, but still no chair. The website stated that it would be delivered by Christmas, but on January 14, still no chair, and no updates. No phone support, just "email us". This site is a scam.

DO NOT order from this company.
They have no soul!
They lie, telling you product is about to ship, weeks later still no ‘valid' tracking number.
When I cancelled my two chairs, they sent me a bogus Pay Pal refund, when in fact paid with my Amex.
Thank goodness Amex dealt with them and got my card credited for the $1050 they tried to steal from me.

Purchased a "Herman Miller Aeron" chair for $866. The seat ripped. When I replaced it (another $296), I learned that it was refurbished using fake HM parts. Company wouldn't make it right. Dishonest advertising. Would not recommend.

This place is horrible. It is a scam. I have been waiting nearly two months for my order. I have requested a full refund. Let's see how many months it takes.