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OnlineDivorce has a rating of 3.0 stars from 477 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with OnlineDivorce most frequently mention good experience, easy process, and filing instructions. OnlineDivorce ranks 2nd among Divorce sites.
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4,870 reviews
The service met all my requirements, and I experienced no problems while using it. Really High recommended this company,,
I applied Feb 8.Paid expedited fees same day service they missed deadline. Then two day later still not done. I checked website it says I never responded and I did within 2 hour more than enough time get stuff done. Even past longest deadline they missed goal. Customer service only open Monday to Friday. No one working on weekends. Missed deadline waiting on refund for extra fees they just said look into it.
I applied Feb 8.Paid expedited fees same day service they missed deadline. Then two day later still not done. I checked website it says I never responded and I did within 2 hour more than enough time get stuff done. Even past longest deadline they missed goal. Customer service only open Monday to Friday. No one working on weekends. Missed deadline waiting on refund for extra fees they just said look into it.
Products used:
Expedited divorce
Would not refund my money after shipping me papers and I found out my spouse would not sign— no papers were filed in court yet and they just said "we are sorry" but we cannot give you your money back
I got what I needed...
Convenience and didn't know what to do
Convenience
The process of filling out the forms on the web site was very good, and went smoothly, that's where the good part of my review ends, I received an email notifying me that all my forms were approved, and sent to shipping on the 23ed of last month, February, it is now march 16th and nothing, they FINALLY sent me a tracking number a few days ago, just to find out from the USPS the label was created on march 2nd, and as of a few moment ago, they hadn't received the packet from the online divorce people, I've called countless times trying to reach a supervisor, absolutely no luck there,, this has SCAM written all over it,, i will be happy to give a positive update, if that should happen, not looking like it tho,
Tip for consumers:
Don’t use this site , i think its a scam ,
Products used:
Online divorce.com
Took my money, gave me paperwork that I could not file with then refused to refund my money. Horrible customer service, nearly impossible to get assistance. Absolute Crooks. Now after paying them a total of $270 I have to start all over and get an attorney. Just what a single mom going through divorce needs. Do not do business with these crooks!
Impossible to get through via phone. Sent repeated emails with only occasional responses,many of which indicated my email hadn't even been read. Horrible customer service!
Paid for this service, by a friend and have not seen ANYTHING = Customer Care Team at *******400. Has been called and messages left.
Have paid=Order ID: *******-- Price:$299.00 Products: "VIP"
And Order ID: *******-- Price:$139.00
And Order ID: *******-- Price:$49.00
That makes $487
We/she has not received anything at the house, has called the *******400 several times and left messages and still nothing. Is reporting on this site going to help? Left off last 2 numbers on each order purposely. AS I have told them in Email, using saving to help.
Mentally Abused by husband, I'm tire of it, he'll apologize and may be good for a few weeks, then it's back to same BS
Products used:
Haven't received ANYTHING from ONLINE Divorce, so not sure if this is a scam site or not.
First of all, there is a $40 monthly subscription fee to use the online portal that doesn't provide any meaningful information in addition to many "add-on" service fee for them to actually do the work they promised out front; case worker/customer support is slow to respond, and when they do respond, the answers or instructions were vague with missing words/sentences, leaving the only clear instruction the "pay addition to redo everything."
With all those fees and costs, all OnlineDivorce does is providing you the forms you and your spouse can find on the local court's website. Thanks.
Everytime i called could never get anyone on the phone
like i said earlier could never get anyone on the phone
Thought would be an easy way to get it all done
The company was very attentive and efficient at first, once I was tapped out on extra fees I could no longer reach anyone for help or answers on the progress of my case. I have been waiting months now for my paperwork to be filed. Every time I call or email I am told my case will be expedited and someone will call me with information, which never happens. I finally asked for a refund and like magic someone contacted me and told me I was missing paperwork and therefore it hadn't been filed. I knew this was not true and after "looking" the cs rep "found" the missing paperwork and assured me my paperwork would be sent to the courts (within a week). It was sent out almost a month ago and the court still has no record of receiving any paperwork for my case and of course, I can not reach anyone for answers.
Crazy delays in every step they wouldn't move forward in you don't call them ******* times would never recommend, horrible
This has to be one of the least professional organizations I have ever dealt with. They have failed to do any of the services that I paid them to do and always have an excuse "you forms have been sent to the shipping department". It has been several weeks since they received my documents and nothing has happened. I have not been able to talk with a supervisor or have my case escalated at all. Recommend using another service if you have any desire for results.
Tip for consumers:
Find another service provider. Onlinedivorce.com does not fulfill their commitment to customers and are not interested in solving problems.
Products used:
Basic online divorce and platinum service
Save your time, do not work with them. Their premium service is a joke. They've been reviewing my documents for over a month now and their customer service representatives can't even tell me how much longer I need to wait. I would have done it so much faster myself.
It was quick and easy, it was quick and easy, it was quick and easy, it was quick and easy
It was quick and easy, it was quick and easy, it was quick and easy, it was quick and easy
Couldn't use documents in Sumner County and can't use documents if own property; even if agreed upon.
No response.
Hoping for ease and limited cost.
Information on Forms were not correct and i ended up redoing yhem.
Convenience
Thought would be easier/faster
I signed up for this service and made believe with my short amount of time that I had; that their sytem was fast enough to process my divorce documents. They have no sence of customer support and Omar cs supervisor has no idea of providing any sort of help to my very specific situation. I will never recommend this company for their lack of interest in support and misleading information.
Tip for consumers:
You are on your own
Products used:
Online divorce
My papers have just been sitting in the court house P.O. Box for over a month now. They contintue to take my money but don't try to fix the situation. This could've been done a month ago but I'm getting no help from now. All they keep saying is it give it time when it's been a whole month of services spent on nothing cause the case hasn't progressed
Tip for consumers:
Stay away
Products used:
Onlinedivorce.com
I started my divorce in 12/10/22, I am still currently married. The decree they sent has been rejected in Houston Texas court 245. Judge said it was "TRASH", that it needed so many corrections to verbiage he wouldn't even accept the first sentence which states I have appeared before a judge, he asked when because today you are just getting here! Decree states my son is not able to be removed from my residence and the judge said, this is too restrictive. The call my husband and I by name throughout decree and then start saying obligee and obligor without ever referencing who we are! I have sent several emails, called, and each rep says a supervisor will reply. The supervisor offered me $50 ABSURD I paid these people $567.95 platinum service and parenting class and I can't get divorced. They even called to ask me what to write on the decree, Hell why would I need you if I knew what to write I'd file it myself. I am going to contact an attorney for them and not my divorce because this is THEFT! 0 STARS
Tip for consumers:
They don't define all the fees, after you have paid they pop out additional court fees, and classes were paid for but I had to keep communicating I paid and can't access. I should've been divorced in 90 days I am almost 6 months trying to get a refund as the judge rejects the decree online divorce created.
Products used:
online divorce, states you can receive a refund unless there’s a flaw in our underlying documents, So the flaw is all over my decree and the judge in court 245 will not accept it. I have called and emailed just .to get a response from someone asking me what to write in decree! I paid for your service so I didn't have to do it and so I could be divorced. I been going back and fourth since 12/10/23. I need a refund or i will be seeking legal representation for online theft!
I've been filing for a divorce with them for 2 years! They take their time to process forms, It seems like they wait until ur subscription is renewed monthly before they do anything further. I've had to reach out to them many times to see why isn't my forms being processed. I'm so fed up with Online Divorce, I would not recommend them to anyone
Tip for consumers:
Stay on top of them because they drag their feet
We were continuously given misinformation, then upsold to correct the mistake. The case workers advised not to listen to customer service and 4 out of every 5 calls I was hung up on. We ended up having to correct almost every page due to their errors and were denied a refund, even though Platinum Service supposedly came with a guarantee. We were given contradictory information every step of the way, then asked to pay to correct it
Tip for consumers:
I should have taken the other negative reviews more seriously and realized they are removing negative reviews from their site
Products used:
Platinum Service
I was using OntarioOnlineDivorce which is their daughter site. It's useless.
You are going to fill in a few answers like your name and what you want. Then it will be auto-filled into some documents and then you will be sent 70-80 pages of every possible form you can imagine.
You will then be given instructions "fill in the forms"
But you are going to have to sort through them all yourself to figure out which ones you even need. I just completed the process somewhere else and now know that they didn't even provide you will all the needed forms.
Don't try and ask for your money back either, the second you talk with them and see the forms you have "used their service and therefore wave your right to a refund" So the guaranteed satisfaction they promise requires you to just glance at their website, pay and then decide to change your mind.
Ontario government offers a free website that walks you through everything with great instructions. Just go there and they will help you through everything that this website promised you...
Tip for consumers:
They are going to just send you a ton of forms, it isn't tailored to your needs and a lot of it you don't need. They are just auto-filling some stuff and will do little else. Waste of money and time.
Ontario Government has a site CLEO that will help you much better for free
Products used:
Divorce forms to organize and help me file for divorce
If I could give all 0's I would. Since I started the service last year March I feel like I was scammed that the person who assisted me was just trying to get a quota for the day every step throughout this process I have had to call and follow up with why my documents were not sent to my spouse it was a delay in everything even when I was able to speak to someone helpful they told me about a refund I was not able to get the refund due to that it was out of the scope of time but none of my services were up to par I even paid for the extra Platinum service and did not receive any platinum service I have called multiple times my case has multiple notes I feel as if it has been ignored I asked for a call back from a supervisor and I did not receive the call back just because I had to follow up as many times and I paid for a platinum service. I reordered papers to be delivered to my spouse on March the 11th it is now March 28th the documents has still not been sent nothing has still been done I really wish they would not take advantage of people who are in a bad situation and want to get out of the situation and not be clear that if the other person is not going to sign the papers that this is not the service for you and not just guarantee me a platinum service that's not Platinum I spent almost $500 on an advertised of $199 of nothing
Tip for consumers:
Be sure that the spouse is willing to sign the papers
Products used:
Divorce service
Gain trust and grow your business with customer reviews.
Online Divorce is a reliable divorce document preparation service with 20 years of market history. Our vast experience gives us the knowledge to handle any case and satisfy the needs of every customer.
We are very happy to know that you had a positive experience using the OnlineDivorce paperwork drafting tool! We really appreciate your input!
Online Divorce encourages all our customers to let us know more about their experiences with us. Please keep us informed with your comments and suggestions regarding the operation of our service and customer support team.