• PaintScratch

PaintScratch

Overview

PaintScratch has a rating of 4.5 stars from 2,826 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with PaintScratch most frequently mention color match, clear coat, and customer service. PaintScratch ranks 7th among Auto Accessories sites.

  • Service
    215

Proactively asks for customer feedback

This company does not typically respond to reviews

Positive reviews (last 12 months): 86.9%
Positive
1,308
Neutral
68
Negative
130

Instant Feedback

4,245 reviews

19
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What reviewers want you to know

Positive highlights

  • Pleasantly surprised at speedy response to my question about an unlisted paint code and a subsequent solution.
  • Web site worked like it should - amazing in this day and age.

Critical highlights

  • The paint color matches really good but it's a bummer you have to spend 60 to 80.00 dollars on little 2oz.
  • Contacted customer service and just got emailed and no paint!
How would you rate PaintScratch?
Top Positive Review

“Perfect match”

Thomas D.
4/14/24

71 Chevy Nova barn find needed some touch up here and there and the match to 40+ year old original GM citrus green was amazingly accurate. Let it dry for a week and hit it with polishing compound and a rotary buffer and it blended together seamlessly. Thanks. You guys saved me from a complete redo paint job

Top Critical Review

“Paints don't match oem touch up paint”

George C.
4/22/24

Stay away. Can't match oem touch up paint even if color codes are the same. Wrong base and wrong flake size.

Reviews (2,826)

Rating

Timeframe

Other

Reviews that mention popular keywords

paint code (152) web site (92) color code (70) paint color (189) customer service (107) paint scratch (140)
Thumbnail of user thomasd2805
1 review
0 helpful votes
April 14th, 2024
Verified purchase

71 Chevy Nova barn find needed some touch up here and there and the match to 40+ year old original GM citrus green was amazingly accurate. Let it dry for a week and hit it with polishing compound and a rotary buffer and it blended together seamlessly. Thanks. You guys saved me from a complete redo paint job

Reason I chose this business:

Single stage match in a rattle can for a good price

Thumbnail of user mikes5082
1 review
0 helpful votes
May 7th, 2024
Verified purchase

My sports car had a chip on the tip a black front splitter with a contrasting pinstripe. The result is excellent after watching videos, patiently doing multiple careful small layers, sanding, clear, sanding, and polishing. The only challenge was the solvent in the contrasting paint impact the already laid down color. Patient work and a careful hand worked through it.

Reason I chose this business:

Recommended by co-worker.

Thumbnail of user victoriah1067
1 review
0 helpful votes
January 24th, 2024
Verified purchase

I was able to easily find my paint color on the website and even make changes shortly after my order since I noticed an error. The paint came in the mail two days earlier than expected! The color matches perfectly 👌 slightly different since my paint is original 2007 and has faded. So happy with my cute touch up kit. Thank you!

Reason I chose this business:

Right price and great reviews

Thumbnail of user bethanyb237
1 review
0 helpful votes
January 3rd, 2024
• Updated review

I ordered the color in a bottle and topcoat in a bottle. One thing that doesn't work is that if you put the paint on and leave it 20 minutes and try to sand it, it doesn't work good. I followed their directions and left the sanding between paint coats overnight and it worked great, then, after applying the two top coats, I left it for three days and then use the cutting cream

Products used:
Paint and topcoat

Value
Shipping
Quality
Received what I was promised
December 22nd, 2023
Verified purchase
• Previous review

I received what I was I was promised with quick shipping. The paint color looks to be an exact match, but I haven't yet attempted to fix the scratch on my car as of yet.

Reason I chose this business:

I googled paint touch up and looked at the reviews which were good.

Thumbnail of user constancej62
2 reviews
0 helpful votes
March 21st, 2024
Verified purchase

Still in process, but it all looks good. Nice spray pattern, contents arrive well protected from damage. I actually checked to see where I could get touch up paint before I purchased the car as I knew that the car needed some minor repair.

Reason I chose this business:

Site indicated color available for a 3000 limited edition Miata from the nineties.

Thumbnail of user stephens3132
1 review
0 helpful votes
March 2nd, 2024
Verified purchase

Don't want to have this reviewed. Possible an isolated problem, not a reflection on the product.

Thumbnail of user kennyg149
1 review
0 helpful votes
April 11th, 2024
Verified purchase

I scratched my classic car while working on it. I found PaintScratch online and decided to give them a try. Product arrived in 10 days, and was perfect! Very happy with the outcome!

Reason I chose this business:

I liked their kits, and they seemed to be US based. Others I found appeared to be in China!

Thumbnail of user ericac572
1 review
0 helpful votes
March 28th, 2024
Verified purchase

I am so pleased with the Twilight Turquoise paint match for my 1956 Chevy Bel Air! It looks like a perfect match! Thank you.

Thumbnail of user coryh288
1 review
0 helpful votes
April 29th, 2024
Verified purchase

Everything I ordered arrived in less than a week. It was very easy to use. My truck looks great and the color match was perfect! Highly recommend.

Reason I chose this business:

Recommended from a friend that had used it.

Thumbnail of user rosek519
1 review
0 helpful votes
February 3rd, 2024
Verified purchase

The best! Reached out to customer service because I was not able to identify one color. They came through! Highly recommend this company. 7.22

Reached out to customer service because I was not able to identify one color. They came through!! Highly recommend this company.

Reason I chose this business:

Previously purchased and was very satisfied

Service
Thumbnail of user keithc1167
1 review
0 helpful votes
March 24th, 2024
Verified purchase

I finally made a couple of test cards to check the paint color.
Nicely done. This will be a good thing.

Reason I chose this business:

Judging from the information provided, it looked like your company is familiar with a great variety of colors from a great variety of eras.
All of the links to "how to" videos and instructions are convincing, too.

Thumbnail of user annk913
1 review
0 helpful votes
April 11th, 2024
Verified purchase

I had a great experience with paint scratch! Order arrived very timely and was a perfect match! Thank you!

Reason I chose this business:

Found them on Google

Thumbnail of user kevinm4610
1 review
0 helpful votes
January 18th, 2024
Verified purchase

Received paint from Paint Scratch promptly. Took to body shop. Old-school paint guy said that $160 for a pint of thinned out paint was very expensive. He wanted to thin it out and have more to work with. The Sahara 006 didn't match my BMW 2002 very well, which didn't surprise me. Who knows if it's been repainted before (even multiple times!). It's 50 years old. So, in the end, we didn't end up using it at all. Again, no fault of PS.

Reason I chose this business:

Previously, we needed a proper source of metallic silver on a 55 Benz 190SL. Paint Scratch supplied the right color and we used it on the car. It worked out well.

Thumbnail of user anitak368
1 review
0 helpful votes
January 7th, 2024
Verified purchase

My paint came quickly and the color was great match. Thank you so much. Very satisfied with my experience.

Reason I chose this business:

They had the closest color match to what I needed.

Thumbnail of user aarong838
1 review
0 helpful votes
May 7th, 2024
Verified purchase

Ordered two paint touch up pens, one for a 1981 Mercedes and the other for a 2009 Range Rover, haven't used the one yet on the Rover but the Mercedes was a perfect color match for the DB681 Manila Beige and the pen applicator worked well, didn't bleed too much or too little paint into the spots I needed to work with, was just right. Will probably go back over all of the spots and dab a second layer of paint in but zero complaints!

Reason I chose this business:

I’ve known about this site forever, always default to it to reference color charts. Since I needed some touch up pens, I figured I’d give it a go and was not disappointed.

Thumbnail of user josephs4080
1 review
0 helpful votes
March 5th, 2024
Verified purchase

The website is superb and made my first time experience with 2K paints very easy. The order arrived much sooner than originally expected. Looking forward to using it when weather improves and I have time. Many thanks!

Reason I chose this business:

Luckily stumbled upon it when searching the internet.

Thumbnail of user brads1112
1 review
0 helpful votes
May 7th, 2024
Verified purchase

Easy to order, fast shipping and well packed. I appreciate the email follow up as well
Thank You.

Reason I chose this business:

Reasonable and easy to order kit, the options are also very nice to have.

Thumbnail of user joannab353
1 review
0 helpful votes
March 29th, 2024
Verified purchase

The paint scratch products are really great! I was able to freshen-up the look of my car. The only weird thing is how they MUST ship to the billing address on the credit card. This is fine, but I wish that was clear on the ordering page. Maybe just remove the shipping address part and put a line that all orders will ship to the billing address.

I reached out to customer service to get the billing address and shipping address thing sorted out.

Reason I chose this business:

I didn't see any other options when I was looking for touch-up paint.

Service
Thumbnail of user charlesj1399
1 review
0 helpful votes
February 10th, 2024
Verified purchase

After placing my order, I realized I had 2 different paint codes for the same color offered by our RV manufacturer. Working with the customer support team, they made the extra effort to research and confirm that the 2 paint codes were the same color. While I felt certain that the paint codes were for the same color, their confirmation added a degree of confidence. Thank you!

Maybe I couldn't find it on the website, but one upgrade opportunity is to provide a downloadable PDF of the directions on how to use the product.

Reason I chose this business:

PaintScratch was recommended by our RV manufacturer.

Service
Thumbnail of user jamess5342
2 reviews
0 helpful votes
May 7th, 2024
Verified purchase

This is my second order of an old color (1963 and 1977) from PaintScratch. Both times the product was perfect. Great paints and I love the product lineup. Everything you need to keep a prized possession looking its best.

Reason I chose this business:

Tried PaintScratch before. Great product lineup.

Thumbnail of user dougc818
1 review
0 helpful votes
March 24th, 2024
Verified purchase

Black 2015 GMC that's still looks new.
Had a few rock nicks and I scratch my tailgate slightly.
The color match was perfect and with some polishing compound and clear polished again you have to really look to find them.
Super happy

Reason I chose this business:

Read about PaintScratch in detailing on Reddit

Thumbnail of user donw825
1 review
0 helpful votes
January 20th, 2024
Verified purchase

Appreciate the links to instructions and ideas. I've done some 'hobby' car painting in the past, so hoping this works well. This initial paint is on a 1994 BMW Racecar. If it goes well, I may order some for my red 96 BMW that has lost most of it's clearcoat...

Reason I chose this business:

To avoid the hassle of using my spray guns, filtered compressed air, etc. If this works well on the racecar (doesn't need to be 'street car' quality), I have 2 other car projects that I will use it on.

Thumbnail of user matthewr1517
1 review
0 helpful votes
March 20th, 2024
Verified purchase

I had slid into a friends truck after a snow storm here in colorado. No damage to my bro's truck but my plastic fender trim was destroyed. I have never done anything like this, but figured i could. I happened upon your website, and you all made it so easy. The new plastic trim came out acceptable and the color was spot on. Thank you so much.

Matt Riddle

Reason I chose this business:

Came across your website on line

Thumbnail of user douglasc972
1 review
0 helpful votes
April 9th, 2024
Verified purchase
• Updated review

Ordered four different colors for Class A motorhome. Perfect match for touching up small spots. Also, clearcoat works great.

Reason I chose this business:

Did a google search and best website for getting hard to find touch up paint was Paintscratch

Easy to find paint match
April 5th, 2024
Verified site experience
• Previous review

Easy to find paint match. Smooth ordering and paying process

Reason I chose this business:

Did great on my previous order.

Thumbnail of user gregoryb1388
1 review
0 helpful votes
April 3rd, 2024
Verified purchase

I used the primer pen and dabbed the primer on from the included card. After pushing the nib/ felt tip down onto the card and a small pool of primer collected quickly.
Same for the paint pen, except it was much thicker and even after shaking the pen continuously, after 5 mins, it was hard to get to paint flowing out. Running out or drying? But the paint color was a spot on match!
I didn't bother with the clear coat. I'll compound it to smooth it out. Then wax.

Reason I chose this business:

The dealer only offered a paint brush bottle which tend to leave brush strokes and the end result looks bad.

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From the business

Easily find your color and order the same automotive touch up paint used by industry professionals. Match to factory color guaranteed. Get started now.

Business History

PaintScratch was founded in 2000 by Collin Harris, before most people even knew shopping online was an option.

Collin accidentally dropped a pair of skis on his new car and they left a deep paint scratch on the hood. After trying a number of autobody shops, Collin was dismayed by the extremely high prices they were quoting to touch up the scratch. And that was just the shops that actually could track down the color - several said they were unable to match the formula for his paint. Collin thought that there just had to be a better solution out there.

Earlier in Collin's entrepreneurial career, he had spent time buying, repairing, and selling used cars in the Bay Area of California. He developed a great relationship with a local paint shop there, San Leandro Color, and relied on their expertise to formulate and mix paint for him.

Fast forward to the skis being dropped on his new car and no good options to fix the scratch, and Collin had an idea: let people buy inexpensive touch up paint kits online, mixed with the exact paint to match their vehicle. Collin reconnected with his friends at San Leandro Color, worked out the details, and the first orders were shipped in April 2000!

Company Representative

Thumbnail of user collinh17
Nick H.
Director of Customer Experience
Typically does not respond to reviews

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