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PatPat has a rating of 4.0 stars from 8,086 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with PatPat most frequently mention customer service, good quality, and baby clothes. PatPat ranks 1st among Kids sites.
This company responds to reviews on average within 3 days
Im absolutely delighted with the PatPat service! I recently ordered several things for my babies and I was pleasantly surprised by the quality of the goods and the speed of delivery.The clothes turned out to be not only stylish and fashionable, but also very comfortable for children.In addition, the prices on the site are really affordable, which makes shopping here even more attractive. Thank you PatPat for excellent service and quality products! I will gladly order here again.
I order over six weeks ago. Still no delivery. I realize delivery we be slower with Covid 19 but I have received all my other packages in a timely matter. They should say order a size bigger because delivery takes so long. I will never order from Oat Pat again! So disappointed in this company.
I order over six weeks ago. Still no delivery. I realize delivery we be slower with Covid 19 but I have received all my other packages in a timely matter. They should say order a size bigger because delivery takes so long. I will never order from Oat Pat again! So disappointed in this company.
Hi, I have ordered so many items because my granddaughter had grown out of everything. Unfortunately, it has been about six weeks since confirmation of my order and I still have not received anything. It's impossible to contact them, causing me a lot of stress, so I had to go out in this covid 19 situation and shop for other clothes. I am sure, if I eventually receive the items from this company, my grandchild would have grown out of them. I would not recommend using this company again.
When you see a website with a timer "24 hours until end of sale", and everything is so cheap, you should know it's a scam. Unfortunately, the pictures were so cute and the prices were so low, I got played like a fool. The clothes is made from cheap (and mostly polyester) material, and the sizes are all wrong. Everything is too big. I ordered clothes for my baby girl, sizes 0-3 months, 3-6 months and 6-9 months, and the clothes I got is for 1-3 years old kid. It was an expensive lesson - never buy from web sites you never heard before. Also, they are doing amazing stuff with false reviews... Avoid!
Tip for consumers:
AVOID
Products used:
None
Hi,
We apologize if the items you received did not meet your expectations.
We are working hard to make sure that we are making the greatest effort in improving our products & services by ensuring that our customers are more than satisfied. It is imperative to us that the littlest complaints are handled properly. We humbly ask for the opportunity to resolve this issue.
If you give us a chance, we are intent on making this right. We hope that you will allow us to speak with you to discuss the situation.
Please send us an email through https://www.patpat.com/article/help/contact at your earliest convenience quoting this review so we can address the issue in a timely manner.
Should you wish to learn more about our Refund and Return Policy, kindly check on the link below:
https://us.patpat.com/article/help/helpmain/What-is-your-Return-Policy/902
Please do not order from here. I had ordered 4 items and it says delivered on 15th dec and i haven't received anything. I stay in Mumbai and it says delivered to ghaziabad. No one is helping me either get the order delivered to me or refund the amount.
Have tried contacting them but there's no response whatsoever.
Order at your own risk.
Hi,
We understand that you are frustrated about not receiving your order. We apologize if there are uncontrollable factors that our couriers encounter during the shipment of your order. Don't worry, we will help you sort out this problem.
Here at PatPat, we are working hard to make sure that we are making the greatest effort in improving our products & services by ensuring that our customers are more than satisfied.
It is imperative for us to assist you with this issue. We're unable to pull up any information from the details provided. Kindly provide us with more information so we can help sort out the issues you have encountered. You may also contact our Customer service team via our Chat Support: https://www.patpat.com/article/help/contact
If you are an App user, please update your App version on the App store or Play Store and you may file an Online Ticket for your concern. Just click Account>Help Center.
Warm regards,
PatPat Customer Service
PatPat: Cute + Quality + Great Price = More Happy Moments
I waited more than I expected to get what I ordered for a 3months old. Received closes made for an infant 1 year. Worst fabric quality too. Please stop scamming people out of their little money.
Hi,
We are so sorry for the delay and if the items you received did not meet your expectations.
We are working hard to make sure that we are making the greatest effort in improving our products & services by ensuring that our customers are more than satisfied. It is imperative to us that the littlest complaints are handled properly. We humbly ask for the opportunity to resolve this issue.
If you give us a chance, we are intent on making this right. We hope that you will allow us to speak with you to discuss the situation. And should you wish to learn more of our Refund and Return Policy, kindly check on the link below:
https://www.patpat.com/article/help/helpmain/What-is-your-Return-Policy/902
We would like to look into this issue and provide assistance. Please send us an email through https://www.patpat.com/article/help/contact at your earliest convenience quoting this review so we can address the issue in a timely manner.
Im absolutely delighted with the PatPat service! I recently ordered several things for my babies and I was pleasantly surprised by the quality of the goods and the speed of delivery.The clothes turned out to be not only stylish and fashionable, but also very comfortable for children.In addition, the prices on the site are really affordable, which makes shopping here even more attractive. Thank you PatPat for excellent service and quality products! I will gladly order here again.
It's fantastic to hear about your positive experience with PatPat! We're thrilled that you're delighted with the quality of the goods, the speed of delivery, and the affordability of our products. We strive to provide stylish, comfortable, and affordable options for families, and we're glad to hear that we hit the mark for you. Thank you for your kind words, and we look forward to serving you again in the future!
I ordered my grandkids two Mickie Mouse jackets and I got a email stating my order was shipped a week late got another email stating my order was in Kaufman Texas after that said email I received another email stating my order was stuck in customs then a week later I received another email at 2am stating my order was canceled and I would be getting a refund. Never will I order from these websites they are not trustworthy
Products used:
Nothing I never received my order
Hello, the estimated delivery time for your order is from 2023-12-20 to 2023-12-26. If the package is not delivered by 12.26, we will process a full refund for you. We apologize for any inconvenience this may have caused.
Undeniably have the cutest dress and wears specially for kids. I've been a fan of patpats product I have even an app and a level 4buyer until I realizes the price shown on checkout or before you put your card # is way higher like more than 35% higher! Your gonna be surprise when you hit submit order and notiff from card app kicks in! Better check other sites that have no price surprises
Hi,
We're sorry to hear about the confusion you've experienced with the cost of your order. Please note that since we're a United States-based company, all transactions made will be in US dollars. We do advise you to verify if you are viewing the prices in the same currency.
https://www.patpat.com/article/help/helpmain/Why-was-I-charged-more-than-the-total-amount/882
Should you have further questions or concerns, please feel free to contact us through https://www.patpat.com/article/help/contact at your earliest convenience quoting this review so we can address the issue in a timely manner.
This is best site for babies clothes
Very affordable clothes. So trendy and comfy
Punctually deliver their products.
Best discounts they offer.
Products used:
Clothes
Hi,
Thank you for shopping with PatPat.
We appreciate the time you’ve taken to share what you’ve experienced.
Should there be anything more we could do to make your experience perfect, please don’t hesitate to let us know
Here in PatPat, we are working hard to make sure that we are making the greatest effort in improving our products & services by ensuring that our customers are more than satisfied. It is imperative to us that the littlest complaints are handled properly.
If you give us a chance, we wish for your full satisfaction and hope that you will allow us to speak with you to discuss the situation.
Kindly send us an email to https://www.PatPat.com/article/help/contact at your earliest convenience quoting this review so we can address any issues in a timely manner.
Would give 0 stars as well deserved. Reviews must be FAKE! I made an order over 6 weeks ago. Still has not arrived. It is shipped from China, supposedly has been in Georgia, USA for the last 10 days. One could put it on a pony and it's be here by now! I reside in Florida. Tracking they send you is all in Chinese. This is just another HUGE RIPOFF. Believe ALL REVIEWS OF THIS GARBAGE COMPANY you will NOT RECEIVE your order!
Hi,
We’re sorry to hear about your disappointment with PatPat and we agree that this needs to be addressed.
We're also sorry for the delay and inconvenience you have experienced while waiting for your package. We understand how frustrating it is to wait.
We would like to look into this issue and provide assistance. Please send us a message through https://www.patpat.com/article/help/contact at your earliest convenience quoting this review so we can address the issue in a timely manner
You find some nice things, but the sizing is just horrible. Be aware that you can't return the item until they approve the return
The customer service ws very helpful though and solved my problem, but i won't be purchasing from them again.
Tip for consumers:
Check the return policy !!
Products used:
The bed bumper, the clothes didn't fit my baby
Hi,
We apologize if the items you received did not meet your expectations.
We are working hard to make sure that we are making the greatest effort in improving our products & services by ensuring that our customers are more than satisfied. It is imperative to us that the littlest complaints are handled properly. We humbly ask for the opportunity to resolve this issue.
If you give us a chance, we are intent on making this right. We hope that you will allow us to speak with you to discuss the situation.
Please send us an email through https://www.patpat.com/article/help/contact at your earliest convenience quoting this review so we can address the issue in a timely manner.
Should you wish to learn more of our Refund and Return Policy, kindly check on the link below:
https://us.patpat.com/article/help/helpmain/What-is-your-Return-Policy/902
I ordered two items from patpat and I LOVE them!
The reason I am leaving 4 stars is because the shirt
That I order did not fit like I hoped it would but
Customer service (Ham B.) was very fast and
Helpful when helping me resolve my issue! Will
Definitely be purchasing from here again!
Products used:
a shirt and baby outfit
I do not recommend this website. The deliveries come from china, so not good quality at all, and most likely made by children or adults that must work in terrible conditions. I ordered my items in May, it is already mid July and I am still trying to get it. The delivery also got stuck in customs at the airport, I had to fill in a bunch of information that I did not have, and pay a lot to get to get it cross country.
I am terribly disappointed and I also did not have any help from the website customer service or live chat agents.
Do not buy from this website.
Hi, Thanks for your feedback. We sincerely apologize for the issue this has caused you regarding the status of your order and have a long time receiving it.
Here in PatPat, we are working hard to make sure that we are making the greatest effort in improving our products & services by ensuring that our customers are more than satisfied. It is imperative to us that the littlest complaints are handled properly.
A representative will continue to deal with your case directly by email for a faster resolution of your concern.
We have sent the response to your email address: dianalcobia90@gmail.com. This will ensure a correct and fast resolution.
We highly suggest you check your email inbox as well as your spam messages. You can also contact our customer service team via our Chat Support or email us: https://bit.ly/3NAfzeD
Warm regards,
PatPat Customer Service
PatPat: Cute + Quality + Great Price = More Happy Moments
Never trust patpat company. The quality of their products are very poor and if you asked for your refund they never get back to. Before your purchase th customer service are very nice but after you purchase items and received their poor quality products and asking for refund they never get back to you or even reply your email. Never trust patpat.
Hi,
We apologize if the items you received did not meet your expectations.
We are working hard to make sure that we are making the greatest effort in improving our products & services by ensuring that our customers are more than satisfied. It is imperative to us that the littlest complaints are handled properly. We humbly ask for the opportunity to resolve this issue.
If you give us a chance, we are intent on making this right. We hope that you will allow us to speak with you to discuss the situation.
Please send us an email through https://www.patpat.com/article/help/contact at your earliest convenience quoting this review so we can address the issue in a timely manner.
Should you wish to learn more of our Refund and Return Policy, kindly check on the link below:
https://us.patpat.com/article/help/helpmain/What-is-your-Return-Policy/902
I placed an order for clothes for my baby girl in the middle of April. It is now July 5th and nothing has arrived. The tracking has been the same since May 25 (waiting for pickup). Customer service is no help. They will not issue a refund. Terrible customer service. I would stay away!
Hi,
We 're so sorry for the delay in waiting for your order. We understand how frustrating it is to wait.
Here in PatPat, we are working hard to make sure that we are making the greatest effort in improving our products & services by ensuring that our customers are more than satisfied. It is imperative to us that the littlest complaints are handled properly. If you give us a chance, we are intent on making this right. We hope that you will allow us to speak with you to discuss the situation.
We also apologize if you are having a hard time in resolving your concern with us. We would like to look into the issue and provide assistance. Please send us an email through https://www.patpat.com/article/help/contact or directly through service@patpat.com at your earliest convenience quoting this review so we can address the issue in a timely manner.
Fast delivery, nice products. I had some issues with the size but was resolved fast. Good customer service by REYNA
Products used:
clothes
The way they give you a refund is by store credit only and if there is a problem with an item you buy with your "refund" and need to do another return, they will deduct that amount from the current sale and refund you less than what you actually paid. They are THIEVES and their product don't last more than a few weeks plus their delivery takes FOREVER!
Hi Kay,
We are sorry to hear about your recent experience with us. Here in PatPat, we are working hard to make sure that we are making the greatest effort in improving our products & services by ensuring that our customers are more than satisfied. It is imperative to us that the littlest complaints are handled properly. We would like to address this issue further. Please send us an email through https://www.patpat.com/article/help/contact at your earliest convenience quoting this review so we can address the issue in a timely manner.
I have ordered some clothes. The order was 75$, they deducted 110$. First time I ordered, and it happened. Want my money back. Already sent emails. No reply. Very disappointing
Hi,
We are sorry for issues you have experienced with your recent order.
We also apologize if you are having a hard time in reaching out to us. If you have sent multiple emails and have not heard a response, you may click on the link below to know the possible solutions: https :// www.patpat. Com/article/help/helpmain/I%E2%80%99ve-Sent-Emails-but-Did-Not-Receive-a-Response/866
We are working hard to make sure that we are making the greatest effort in improving our products & services by ensuring that our customers are more than satisfied. It is imperative to us that the every complaints are handled properly so we would like to ask for the opportunity to resolve this issue immediately.
Kindly send us an email through https://www.patpat.com/article/help/contact at your earliest convenience quoting this review so we can address the issue.
It's a good company definitely if you don't have tons of money to spend on maternity clothes! There much cheaper than in stores. Note: the clothes are not the best quality but that what you pay for
Hi,
Thank you for shopping with PatPat.
We appreciate the time you’ve taken to share what you’ve experienced.
Should there be anything more we could do to make your experience perfect, please don’t hesitate to let us know.
Here in PatPat, we are working hard to make sure that we are making the greatest effort in improving our products & services by ensuring that our customers are more than satisfied. It is imperative to us that the littlest complaints are handled properly.
If you give us a chance, we wish for your full satisfaction and hope that you will allow us to speak with you to discuss the situation.
Kindly send us an email to https://www.PatPat.com/article/help/contact at your earliest convenience quoting this review so we can address any issues in a timely manner.
Since my review this company has reached out to me on this site to make things right. But in reality there really not. It's just for show they still do not return emails or track a lost order or refund you for items never showing up. This company is a headache stay clear away.
Hi, we are sorry for the delay in receiving your order. We understand how frustrating it is to wait. We aim for all our users' satisfaction and we would love to work together with you in fixing this. Please send us a message through https://www.PatPat.com/article/help/contact at your earliest convenience quoting this review so we can help you.
I placed an order over a month ago and have emailed 3 times. There first response was its held up in customs. Weird cause the package is in the same state I'm in. Next to emails I'm still waiting for a response. There's no customer service no items arriving. I really don't think this company cares about items reaching you there all about the money. Spend a little more money and go elsewhere. Everyone I know that shops here has now stopped. Waste of time and energy.
One item was missing from my patpat order. I emailed customer serivce explaining what was missing, Karen got back right away to find out what happened. Sbe offered me a voucher to use on my next order. I use patpat often, it will come in use! The customer serivce is always friendly and helpful. They respond in a timely matter
Products used:
I use all the clothing I order. Its mainly clothes for my newborn
This company and its customer service is PATHETIC! I had a HORRIBLE experience with them. I placed my order 5 weeks ago, still they did not send it. I have left the country now as I had to fly, and these pathetic people are telling me that they are not going to cancel or deliver my order on time, and forcing me to receive it even if I am not in the country! HORRIBLE HORRIBLE PEOPLE... YOU SHOULD BE BANNED FROM OPERATING FOREVER!
Hi Anam,
We sincerely apologize if you have not received your order yet. We understand as a customer you would like to receive your order as soon as possible.
Here in PatPat, we are working hard to make sure that we are making the greatest effort in improving our products & services by ensuring that our customers are more than satisfied. It is imperative to us that the littlest complaints are handled properly.
Please send us an email through https://www.patpat.com/article/help/contact at your earliest convenience quoting this review so we can address the issue in a timely manner.
I ordered my cousin so. E cute baby clothes from this site over a month ago and still haven't received anything. The tracking # they gave me says its been in California for almost 2 weeks. I will NEVER use this site again!
Hi,
We sincerely apologize for the delay and inconvenience you have experienced while waiting for your package. We understand how frustrating it is to wait.
The current situation has really caught a lot of businesses off-guard and is exceedingly difficult to avoid being affected by. We sincerely apologize if the added precautions we and our partner courier are taking, against COVID-19, has affected your order. We understand that this can't be an excuse and don't worry as our Team is taking steps which will enable us to ship and deliver orders more quickly in the future.
Should you wish to learn more about our current Processing and Delivery Time frames, please refer to the link below:
https://www.patpat.com/delivery
We would like to look into this issue and provide assistance. Please send us a message through https://www.patpat.com/article/help/contact at your earliest convenience quoting this review so we can address the issue in a timely manner.
I would like to leave mesg like happy customer. Im satisfied their product. Exactly what they publish on the web.
I ordered a couple of items and they send me the wrong item. When contacted them they are keep on saying that investigation is going on. It seems like I lost my money. I sent almost 10 mails. No response from them. Don't trust this site any more. No more shopping with pat pat
Hi,
We sincerely apologize for the delay and inconvenience you have experienced while waiting for your package. We understand how frustrating it is to wait.
If you give us a chance, we are intent on making this right and hope that you will allow us to speak with you to discuss the situation. Please send us a message through https://www.PatPat.com/article/help/contact at your earliest convenience quoting this review so we can address the issue in a timely manner.
Should you wish to learn more about our current Processing and Delivery Time frames, please refer to the link below:
https://www.patpat.com/delivery
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Hi,
We are sorry for the inconvenience and delay you have experienced in waiting for your order. We understand that this has prevented you from getting the best experience in shopping with us.
Sadly, the current situation has really caught a lot of businesses off-guard and is exceedingly difficult to avoid being affected by. We sincerely apologize if the added precautions we are taking, against Covid 19, has affected your order. Should you wish to learn more about our Processing and Delivery Time frames, please refer to the link below:
https://us.patpat.com/delivery
We would love to discuss this issue and provide assistance. Please send us a message through https://www.PatPat.com/article/help/contact at your earliest convenience quoting this review so we can address the issue in a timely manner.