PerfectMemorials has a rating of 4.1 stars from 483 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with PerfectMemorials most frequently mention customer service, funeral home, and timely manner. PerfectMemorials ranks 3rd among Funeral sites.
This company responds to reviews on average within 11 hours
After my mom passed I wanted the perfect cremation urn and found Perfect Memorials online. I was truly blessed to locate exactly what I was looking for because rosewood was her favorite. Plus I wanted to add an inscription created by my sister, brother and I. I was also able to have a choice of fonts. Once I ordered, it took less than a week to receive it and it arrived sooner than I expected. Perfect Memorials satisfied all of my expectations and I highly recommend them.
We had to put our dog to forever sleep. We had taken him in by our elderly neighbor's request (he begged me to cause he wanted him to be with a young family). We had him cremated and planned to split his ashes in half to give half to our neighbor, his original owner, but he said all he wanted was a gold heart shaped necklace with a little bit of his ashes in it. The charm looks cheaply made. The chain is very thin. I got the engraving on the back and you can't see it unless you're in a certain angle of light. I ordered it with a velvet box and only received it in a printed box with the chain and charm separated in different baggies. It says it comes with a funnel (the one I have for my Dad from Amazon came with an actual small plastic funnel and a small scoop that looked like a measuring cup) but you have to make the funnel yourself out of paper they include a template for. The only good thing about my experience with it was the fast shipping. Still $150 wasted. I'm afraid of it falling apart so I refuse to use it.
After my mom passed I wanted the perfect cremation urn and found Perfect Memorials online.
I was truly blessed to locate exactly what I was looking for because rosewood was her favorite. Plus I wanted to add an inscription created by my sister, brother and I. I was also able to have a choice of fonts.
Once I ordered, it took less than a week to receive it and it arrived sooner than I expected.
Perfect Memorials satisfied all of my expectations and I highly recommend them.
Products used:
Cremation Urns
We didn't really know what to expect with a "biodegradable urn" but it is beautiful and nice enough to display at the Celebration of life for my Dad. The website was easy to negotiate and the shipping was very quick. I had made a phone call to customer service to ask about the timing to be sure we would have it on time and it arrived even ealier than we first expected and the customer service person was very nice and helpful. A very nice company. They do sell on Amazon as well but I opted to go directly thru the company itself. Thankyou Perfect Memorials...
Tip for consumers:
A very nice company with nice products !
Products used:
biodegradable urn
We had to put our dog to forever sleep. We had taken him in by our elderly neighbor's request (he begged me to cause he wanted him to be with a young family). We had him cremated and planned to split his ashes in half to give half to our neighbor, his original owner, but he said all he wanted was a gold heart shaped necklace with a little bit of his ashes in it. The charm looks cheaply made. The chain is very thin. I got the engraving on the back and you can't see it unless you're in a certain angle of light. I ordered it with a velvet box and only received it in a printed box with the chain and charm separated in different baggies. It says it comes with a funnel (the one I have for my Dad from Amazon came with an actual small plastic funnel and a small scoop that looked like a measuring cup) but you have to make the funnel yourself out of paper they include a template for. The only good thing about my experience with it was the fast shipping. Still $150 wasted. I'm afraid of it falling apart so I refuse to use it.
Tip for consumers:
They need to clarify the funnel is self made, not a real funnel. Include a small scoop for ashes to use with the funnel. They should provide the correct items ordered and improve the quality of their products.
Products used:
Cremation necklace
I lost my father in October, my mother 7 years ago. My family decided we should lay them both to rest the same day. I ordered a crown vault double urn container. I paid for 2 day delivery. My order was placed on Sunday. The burial was set for Friday morning. I was supposed to have everything to the funeral home by Thursday morning. The urn was originally set for delivery for Tuesday, then it was out for delivery on Wednesday. It was not delivered Wednesday. It was then made a priority and was supposed to be delivered first delivery Thursday morning. I never got it until after 5 PM on Thursday when I contacted them, they told me they would refund the money back to the card. I explain to them that it was a prepaid card from the Red Cross because my house is just burnt down so it wouldn't reload to the card. I never got my refund for the two day shipping as it did not reload. I didn't get the container to the funeral home in time so I had to do that all myself, seal it and bring it to the burial. I know many things contributed to the late delivery. However, I feel I should've been refunded by check after telling them that the money would not reload to my card.
Taken back when I received this Urn. It is better than expected and came in record timing. Thank you
Tip for consumers:
Thank you for the affordability with your company rather than going through the funeral home and paying an arm and a leg
Products used:
Urn
I recently purchased the black leather bracelet with the compartment for Mojo's ashes. The craftsmanship is excellent. It's a beautiful piece.
The engraving with her name and date is very elegant. The price was very reasonable and customer service is outstanding.
A+ all the way around.
Products used:
Lenovo Laptop
We purchased the urn for a close loved one recently, it was a hard time to say the least. Perfect Memorials product list had a lot of variety which made the decision a little overwhelming due to all of the beautiful products. We wound up choosing the Large Serene Angel Urn on a Sunday, and it was delivered in four days. The Urn is beautiful, and all the family was extremely pleased with the quality and design. The craftmanship is simply stunning and it a great memorial for a great loved one. Thank You Perfect Memorials for great service at one of the roughest times of our life, rating is five stars, I would give then 100 if I could.
Tip for consumers:
Great value and service at a time when times are the toughest.
Products used:
Large Serenity Angel Cremation Urn
My husband & I lost our 2 best friends about a year apart. The loss just seems to linger so I thought keeping their ashes closer would be helpful for my husband. Harley & Teddy loved riding in the car so now they ride shot gun with him from the rear view mirror. THE QUALITY WAS A HUGE SURPRISE! The weight and quality of the 2 charms are AMAZING! It was such a touching gift that we will enjoy forever.
Products used:
2 engraved charms
Purchased a petite Emerald Swarovski charm to add to my silver locket. Arrived quickly and is just the pop of color I wanted. Also my birthstone. Very satisfied. Thank you.
After unexpectedly losing my father, I had to pick out an Urn and came across this Skull and Rose Dagger urn which I know he would have liked very much. It shipped quickly and arrived in time for when it was needed. The engraving on it is very well done and I want to thank you for the effort in taking care of my dad's urn! Thank you so much!
Tip for consumers:
Nothing
Products used:
Urn
Hi Stephanie! Our hearts go out to you after the loss of your father. We are comforted to know the urn will provide the ability to preserve his memory. It was an honor to assist you and create something special for your dad. Should you need any further assistance, please let us know – The Perfect Memorials Team
The web site is very easy to use. The urn's are absolutely beautiful! Mrs. Robin, the customer service lady is just a doll and was so very helpful with all of my questions! I ordered the Large Deer Urn on Monday and received it on Saturday of the same week, so the speed of the service is outstanding as well. Thank y'all for being such a wonderful company to help families in their time of loss.
Products used:
Large Deer Urn
Dear April, thanks for leaving us such a wonderful review. We are thrilled that you loved your experience; our staff will definitely be happy to read what you wrote. We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day. – The Perfect Memorials Team
Perfect Memorials made this process easy while our family was going through a tragedy. I emailed PM with a question and received a response very quickly. I would highly recommend this company. Thank you for making this easy for our family. It means more than you know. And the urn is absolutely beautiful!
Products used:
Eagle & Patriotic Urn
Product is as advertised and looks great.MY only complaint is that they offered me several different discounts via email and none of the discount codes would work on checkout. I felt a little deceived!
Products used:
Urns for pet remains
My 16 years old dog passed away and we were devastated. I stumbled onto this site to purchase a wooden photo pet urn. I am so happy with the finished product! The engraving is done so nicely and I love that there were so many options to pick from such as putting your pets photo in a heart or an oval. The wood is a great quality also. I would recommend this company for your pets needs. Fast shipping! I would definitely buy from again! Thank you!
In 2020 I ordered a Bronze Air Force Urn as well as 2 matching dog tags for my Dad. All 3 items were Beautiful. I recently ordered the Pastel Urn for my Daughter. I wasn't disappointed! Absolutely Beautiful & Great Quality!
Products used:
Urns & Memorial necklaces
Dear Sharon, thanks for leaving us such a wonderful review and sharing a photo of your final product! We are thrilled that you loved your experience; our staff will definitely be happy to read what you wrote. We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day. – The Perfect Memorials Team
I'm very satisfied with the urn we chose for my cousin. Though I paid a little extra to have a copy of the wording before it was engraved, but it was worth it. I was very appreciative of them calling to make sure everything on the order was correct. I had numerous phone and email follow ups. I was even more impressed with the time I ordered to the time I receiving it, especially during this difficult time.
My only critic is, I would've liked to have my own option on the back engraving and not the ones provided.
Order was accidentally duplicated (on my end) but they resolved it quickly with no hassle. Arrived quickly and was better than we could have hoped. The final resting place for our beloved 10 year old lab is well made and gorgeous. Thank you so much.
Products used:
Pet urn
The fact that my dad passed away on 2/19/20 still isn't real to me, i'm not sure how long it will feel this way but it hasn't changed.
Ordering this necklace gave me butterflies i was so excited. I'm so happy i get to hold him so close to my heart. (you have to let the glue dry for 24 hours so be prepared to not wear it for that following day) I hope to get the Large teddy bear urn in the near future. A big thank you to perfect memorials.
I purchased the large rotating urn that was silver with wood. This urn is a very good quality with polished wood and heavy silver. You are able to put six 4x6 pictures in it and inside it is velvet and cozy looking. The urn rotates very well and it looks beautiful. I would definitely purchase this item again.
Products used:
Large rotating urn
We loved this Urn that we selected for our precious little family member. It was perfectly packaged, the instructions were ver clear in what you have to do. The engraving of the pace was exceptional. And it got here on time. Will definitely order from this company again. Great job, and great products.
Surprised my husband with this for his mother's birthday. A new urn for her to rest peacefully. Thank you! Definitely satisfied!
Also great customer service with quick response time. I would absolutely recommend.
This Urn was perfect for my mother in law. The color match her personality and put my husband spirit at ease. We have peace knowing that mom is out of her box and into her final resting place. I can nor thank them enough for getting it right the first try.
Products used:
Urn
I purchased 4 filigree Tear pendants with chains 1 for me and 1 for my sister and 1 for each of my daughters when my Mother passed away. They were more beautiful in person than in the picture, I think my Mother would have loved them, so now we will forever have her with us! The quality of the pendant and chain far exceeded my expectations! I would highly recommend this to anyone, and they were shipped very fast! Thank you Perfect Memorials for such an elegant Piece!
Thank you for your order and feedback. We apologize for the inconvenience and confusion in this matter. Each of our jewelry pieces are only meant to hold a small portion of cremains. Generally, they will hold about a half-pinch of cremains. The only exception to this are the cylinder-shaped pendants that will hold about one pinch of cremains. We are unable to make the chamber of the jewelry pieces any larger as it will compromise the integrity of the pendant. We do again apologize for the confusion in this matter. If you have any further questions please contact us at 1-800-979-8767 or support@perfectmemorials.com.
Sincerely,
Miranda
Perfect Memorials
I cannot think of a more beautiful way to honor my mother. From the box to the urn, the quality and care is exceptional. It's so unique, just like mom was. The craftsmanship is delicate but the urn is substantial. Thank you for such an amazing resting place for my mom.
Products used:
Urn
I ordered an urn pendant and there was a problem with the plate with my uncle's info not being attached. I sent an email immediately when I opened it, sent an email and woke up to a response from Perfect Memorials apologizing and stating that they will send another one. I received in two days (expedited delivery). Awesome Customer service. The quality of the pendant was great! Highly Recommended
Products used:
Urn pendant
Since 2001 families have chosen Perfect Memorials for their unique memorial products. Now we have the largest online selection and are most trusted online.
Thank you for taking the time to leave a review. We are so very sorry for the trouble that FedEx caused you in the delivery of your order. Despite our team getting the order out as scheduled on Monday, FedEx gave you the run around on your delivery. We understand the grief that goes into a purchase like this and are certainly right there with you in terms of frustration that it was delivered late. I was able to check our records and do see that on 11/4 you emailed us in reference to the delivery mentioned. In that correspondence we do not see any note about the card being a gift card and that a refund would not go through. Generally, so long as you have the gift card the refund would go through. Had we known you preferred a check, we would have done what we could to accommodate this but it was not mentioned in the emails we received. In our system, we show that the refund was successfully issued to the Mastercard used for the original purchase in the amount of $28.61. Because we show this successfully went through without error, we would recommend that a call be placed to the 1-800 number on the back of the card to find out more information from them. We hope this helps in pointing you to the right direction. Please don't hesitate to reach out should you have any other questions, thank you! - The Perfect Memorials Team