Products For Automation

Very frustrating. It asks for my shipping address and I already had entered it, so I re enter it and several times I have had to enter my credit card information. Finally got it done but a lot longer process than it should have been.

Great prices on individual pieces. I can make my own the right way verse buying cheaper junk on Amazon or Harbor Freight etc.

I placed an order last week that needed to be rushed, apparently there was a call from some one other than me to cancel the order. now my parts will be arriving a week late.

Your product works great, we have used it for a little over a year now and will be converting the rest of our lights to this brand

Your web form does not function well. I was offered free shipping but, could not process the order until I put a 2 day shipping charge. Way to bait and switch!!

I liked the pricing, however the communication failed. I received the e-mail stating the order was received on the 15, then no other communication until I called on the 20th, 5 days later. The rep stated it was shipping from California and that same morning it arrived at my house in Wisconsin. The lack of a timely shipping notice caused me frustration and your staff time and money researching my order. Timely communication using your IT systems would have prevented this issue.

Excellent products, extremely helpful and friendly customer service

Please note it would have been nice to receive a hole template for the cut out on the ceiling, but none was provided.

Installation instructions are very brief and could be more detailed for the novice or DIY person.

Lamp is very large... took longer than expected to ship them... haven't installed them yet but will report back

Very difficult to maneuver through order process. I ordered 2 connectors and asked for nuts. The system repeatedly only put one nut in my basket. Very difficult to get correct number of items. Also I had to repeatedly select PayPal to get the order to accept my check out.

Other than one of the 110vac LED's failing, I have no issues. That's why I bought two extra!

Overall, excellent!

The Customer Service Gal was very courteous and knowledgeable. I'm not sure if her name was Anna or Anita, but she's the rrason I came back and completed my order with your Company.

On Ubuntu Linux 18.04: Wanted to use Chrome but PayPal link wouldn't work, even with ScriptSafe plugin turned off. Chrome is normally the most problem-free browser, so this is surprising. Order form wouldn't load properly on Firefox until I turned ScriptSafe plugin off (*not* just "allow everything.") I was then able to use PayPal (on Firefox). Otherwise, everything seems intuitive enough.

And I'd like to see a lower-cost shipping option for an order that ways 0.6 lbs.

I called to get an immediate answer. The call was quickly answered. My questions were answered. Many sites don't have this level of customer service. It is much appreciated.
Thank you.

I'm a little old fashion. I enjoy talking to someone when placing an order. Although I did talk to a person on product info and she was very business like and kind. Thanks

Overall great experience. Order some clips when I got not really the size I need. Called the team they had no problem helping me get the right size. Great service.

shopping was pretty easy. If products are good too (price was best I found anywhere), I will likely be back.

GreatI receive my order quickly and I love the products I have no problem at all and I'll re-order when necessary thank you so much enjoyed my transactions

I work in the automotive industry and in need of a 45 degree angled flat head tip, preferably v spade tip. since I lost my original one I have had trouble finding a replacement. the tool works perfect for removing trim clips without damaging them. Most of your catalog items don't apply to the automotive trade, but I will check back now and then to see what new items are offed. thank you.
Also, being located in Alaska confuses many online companies with shipping. USPS flat rate is always a great option.

Was simple to find what I was looking for. Had a question and called. the lady that answered was knowledgeable and answered. Made purchase. It dose not get any better than that.

I had a question on the item I order, customer service got the answer, super fast. I big pile of ;-) for you guys / gals.

The only issue is that the shipping information on the Products for Automation log-in web-site was never updated when I went on-line to check on my order. It always said "processing" right up to the time the order was delivered. This is not very useful. One needs to be able to get accurate shipping and en-route delivery information.

Very easy to find what I needed.
I recommend updated your checkout procedure to allow changing of quantities at checkout. I had to go back and order additional units.

I found it very easy to order. Although I have to email and call several times about a ship date. I wish the PFA had an "estimated ship date" listed on the website instead of "pending".

Other than that, I am very satisfied with the product and the price. :)