• Puritan's Pride

Puritan's Pride

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Overview

Puritan's Pride has a rating of 2.0 stars from 46 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Puritan's Pride most frequently mention customer service problems. Puritan's Pride ranks 570th among Vitamins & Supplements sites.

  • Service
    10
  • Value
    10
  • Shipping
    10
  • Returns
    8
  • Quality
    11
Positive reviews (last 12 months): 0%
Positive
0
Neutral
1
Negative
5
How would you rate Puritan's Pride?
Top Positive Review

“Affordable and Variety”

Brenda T.
11/14/15

Love this website. Has all the vitamins you need and more. Beauty creams both Puritan Pride's brand and other brands at a low cost. Puritan brands have super great deals. The shipping for free is only around $20.00. Ships fast too. Recommend this site.

Top Critical Review

“They used to be great”

TooAfraid O.
2/14/24

They haven't had product stocked in many months! I used to rely on them, but frustration sets in after 6 months and I've gone elsewhere. Not sure what is happening, maybe they are closing down? Who knows, but they are no longer a reliable supplier

Reviews (46)

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Thumbnail of user tooafraido
3 reviews
2 helpful votes
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February 14th, 2024

They haven't had product stocked in many months!
I used to rely on them, but frustration sets in after 6 months and I've gone elsewhere. Not sure what is happening, maybe they are closing down? Who knows, but they are no longer a reliable supplier

Service
Value
Shipping
Returns
Quality
Thumbnail of user andrewt1578
1 review
0 helpful votes
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March 6th, 2024
Verified purchase

Items never arrived. Promised a refund 4 times, this never arrived either. Many months and emails later had to report them to my credit card company. Absolute charlatans... avoid at all costs!

Tip for consumers:
It's a scam and the "customer service" staff are worse than useless

Products used:
None arrived

Service
Value
Shipping
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Thumbnail of user spensek
1 review
0 helpful votes
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January 22nd, 2024

A partial list of my Puritan Pride vitamin orders is attached as verification. My last order on 11/28/2023, although shown as having shipped, had not been sent by 12/17/2023 when I emailed customer service or by 1/2/2024 when I talked to a customer service agent. He said one of the five items I ordered was on backorder. I was given a case number, and he agreed to cancel the order and promised that a credit would be issued within, I believe, seven business days. As of 1//22/2024, 20 days later, no credit has been posted to my account, so I sent another email request. I view these failures to respond as symptoms of a company having operational and control problems. Even if they have a quality product, it's not worth the price if you don't receive the goods or a refund within a reasonable time. I would think twice before ordering from Puritan again.

Products used:
Vitamins/Supplements

Service
Value
Shipping
Returns
Quality
Thumbnail of user paulb5093
1 review
0 helpful votes
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December 31st, 2023

I was a 30 year customer.Recently they are out of stock on many popular item and they did ship my recent order for a week. Wwhen I called customer service they immediately gave me the option to cancel the order. I definitely sounds like the company is experiencing internal issues. I only wish they would be honest the the consumers.

Thumbnail of user olegr24
3 reviews
2 helpful votes
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May 27th, 2023
Verified purchase

I made order and waiting 2 weeks already, it is not shipped yet. I didn't receive confirmation email when ordered, but have confirmation number. I emailed them many times, no any answer. I called them, was told that order will be shipped and I will get email, nothing again, even email, during many days. Just when I need one of products urgently. I bought their products for thousands dollars during many years, have highest status, and now they spit at me.

Thumbnail of user tequilo1974
1 review
4 helpful votes
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November 5th, 2023

A couple of days after receiving a PP sale catalog, I sat down to place my order online. Of the six supplements I needed, five were out of stock! Why didn't they beef up their supply of popular items before running a sale? Very disappointed in you, Puritan's Pride.

Tip for consumers:
Puritan's Pride needs to have more inventory if they’re going to run a sale.

Products used:
Couldn't order; items were out of stock.

Service
Value
Shipping
Quality
Thumbnail of user kelseym1
28 reviews
80 helpful votes
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November 18th, 2011

Would give 4 stars but Puritan's Pride sends too much email for my taste, even after opting out of it. Besides that aggravation, this is a great site company to get vitamins at a decent price. They have buy 2, get 3 free offers all the time and usually waive s/h fees with a minimum order. Very quick deliveries on their products.

Thumbnail of user lindan791
1 review
1 helpful vote
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March 30th, 2021

While Puritan makes good product and I have seen good results from using their supplements, the major problem is they are all too typically out of stock. On my last 4 orders with them, there was always at least one item that they were out of stock for. I've gone elsewhere each time as the wait for the items to be back in stock has averaged 3 to 4 weeks and I don't like keeping months worth of vitamins on my shelf.

Tip for consumers:
Plan your order 4 to 6 weeks in advance. They are now also selling through Walmart and Amazon and frequently run out of product.

Products used:
Vitamins and supplements

Service
Value
Shipping
Returns
Quality
Thumbnail of user brendat7
17 reviews
54 helpful votes
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November 14th, 2015

Love this website. Has all the vitamins you need and more. Beauty creams both Puritan Pride's brand and other brands at a low cost. Puritan brands have super great deals. The shipping for free is only around $20.00. Ships fast too. Recommend this site.

Thumbnail of user marinav
9 reviews
36 helpful votes
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December 8th, 2013

I've been ordering from this website many, really many times and have never had any issues. Only once they emailed me that some sale item I ordered went out of stock, and I got it a bit later, but otherwise they always have unbeatable prices for quality and fast shipping. Once in a while they don't send a shipping confirmation and I find the package at my door while I'm wondering if it shipped. I would highly recommend this website. I never had to contact the customer service, so I cannot comment on it at this point.

Thumbnail of user elizabethm77
2 reviews
0 helpful votes
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May 4th, 2015

I have been Puritan's Pride customer for over 20 years. It is my place to go to when I need supplements and other natural products. I am almost 50 years old. I am healthy as healthy can be. I own that to consistently good eating, regular exercise and putting inside my body excellent quality supplement from Puritan's Pride.

On top of good products they offers phenomenal prices and their customer service is top notch.

I highly recommend this website.

Thumbnail of user judithz278
1 review
12 helpful votes
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September 21st, 2023

I ve been a customer for decades and, for the first time, everything was out of stock. The customer representative was very nice and very patient, even though I was angry. He assured me that the promotion would be available when the items come back into stock regardless of the expiration date on the catalogue; however, I have to wonder whether Puritan's Pride has not been paying its bills and is on its way out of business.

Thumbnail of user dennisj9
1 review
3 helpful votes
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November 22nd, 2013

Order placed 1st Nov, Email to confirm order followed by "Products shipped" No products as of 22nd Nov. Sent e-mails they bounced. Filled in on site contact It would not submit... Has anyone got a phone number? Are they still trading? Or are they just a scam? Oh and why does an American Co have an Australian web address? puritanspride.com.au

Thumbnail of user pamelab2318
1 review
3 helpful votes
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June 14th, 2023

Was charge 4 times for one order, was credit for two still waiting 3 credit been well over month. I have call several times, why should this be my problem. When this company mess up. Lost me for customer. Buyer beware

Thumbnail of user steveno21
7 reviews
17 helpful votes
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January 10th, 2022

I don't know what to say. I just got off the phone with a customer service rep and they basically told me they couldn't help me and go back to Ebay - even though they are the sellers. They have a selling platform on Ebay and will not help. I bought a bottle of CoQ-10 in Oct 2021. I always buy and keep a supply handy and not wait for the last minute.

When the bottles was opened it looked like someone poured a teaspoon of oil into it. What probably happened is that one of the gel-caps broke resulting in the oily residue.

They wanted nothing to do with my problem and again directed me to contact Ebay. Now, since it is over 60 day I know nothing can be done.

Oh well. Last time I deal with this company. They could care less about customer satisfaction.

Thumbnail of user tracew5
8 reviews
8 helpful votes
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December 4th, 2023

This company use to be very reasonable and have good products, recommended them ti many family members and fridnds. But the last few years they went down hill. They have tripled their prices, one of my vitamins have been out of stock for over 8 Months, and I was sent probiotics a 6 month supply that expired in a month, returned them and waited for 6 months To exchange for a better expiration date, then they wanted to charge more. I found a better vitamin company, won't be returning. Either will any of my family members. To bad they let their company go bad.

Products used:
Had to go elsewhere, still waiting after 8 months for products they keep saying are out of stock and tired of receiving expired vitamins.

Service
Value
Shipping
Returns
Quality
Thumbnail of user breem4
1 review
6 helpful votes
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January 10th, 2018

Same problem as the last person. I ordered 4 days ago, was billed, never received an email confirmation but i have the order # saved. I have emailed every day for the past 4 days asking for a confirmation email with my recent order # and when it will ship and they keep sending me the email confirmation for the order prior to that and saying that it was delivered... but won't send my recent order. These are supplements that are vital to my health. I hate puritan's pride. I've been a loyal customer for years but now they are getting worse and treat me like garbage. Avoid them! They flat out stole my money and won't refund me or send my order. I've emailed them the confirmation # so many times!

Thumbnail of user chako
1 review
8 helpful votes
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January 10th, 2016

If I had written this a year ago, it would have been a rave. But there was a mistake in my order, and instead of fixing it, they just lied. They said they had changed the size of the pill, and that it was still the same product. I pointed out that the catalog still gave the old size pill, and they said they'd fix it for the next catalog.

Except they didn't. There had never been any size change, they just lied about it.

Since the supplement industry is so unregulated, trust is more important than for other products, and I have no more trust in Puritan's Pride.

Updated 8-11-2016: I take magnesium and calcium to prevent night-time leg cramps. While I was taking the Puritan's Pride products, the leg cramps got worse and more frequent. Since I changed to a different provider, I haven't had a single cramp. Same supplement, same dose, totally different outcome.

Thumbnail of user louisd29
2 reviews
4 helpful votes
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September 22nd, 2023

I have placed the same order 3 times. It has been canceled 3 times. I even spoke to them the last time and they said everything was good. Then 30 minutes later I get an email. Saying their was a problem with my billing address. I only have one address so how can there be a problem. This is not the first time but it is the last time.

Products used:
None

Service
Value
Shipping
Returns
Quality
Thumbnail of user rosag291
1 review
0 helpful votes
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July 24th, 2023

We just ordered from puritan pride and had a 25% off coupon that was not expired. Clerk told us it was not for the catalog we were ordering from even though it did not say on coupon that it was only good on a certain catalog. This is very poor advertising and I was not happy with them. I think I will order from some where else next time. The coupon we had came to us in the mail, not internet. We had a very large order!

Quality
Thumbnail of user angiem8
10 reviews
50 helpful votes
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January 27th, 2016

I placed an order on 1/12/16 and immediately called to cancel it (another negative for not having an option to cancel online). They cancelled it and said a refund would be issued. I still have not received my refund as of today 1/27/16. I called previously to inquire and they said a refund would be issued in a few days. To me, this is absolutely horrid compared to all other online shopping sites. I don't have time to have to keep calling in to ask for my refund!

Will NEVER shop here again.

Thumbnail of user stepheng1996
1 review
2 helpful votes
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July 26th, 2023

I updated my new address with Puritan and with my recent order it was shipped to the old address. I went online and it was in fact updated. So I went to live chat, Chloe, and she said I had to go update the address in the auto ship category. I looked and there was no link under auto ship to update my new address. Chloe blamed me for this even though I had updated the address on the site and had already received an order to the new address. I don't believe she knew what I was requesting and I had one other time tried contacting them and did not get anywhere. I canceled my auto ship and remove my credit card information.

Thumbnail of user billyb297
26 reviews
17 helpful votes
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May 31st, 2023

I closed my account with Puritan's Pride after ONE order. They have my email address, but yet they start sending me SNAIL MAIL Cards and Magazines. I NEVER Signed up for ANY of this crap. I hate companies that waste Paper, Man-power making the crap and fuel delivering JUNK MAIL that will only add to the trash, when I didn't even give them permission.

IF they were a decent company, they would see that I am on the DMA (Direct Marketing Associations) Do not Mail List. They also ADD (OR CURRENT RESIDENT). That just shows what an ARROGANT and INCONSIDERATE Company they are. I am just glad I was smart enough not to give them a phone number.

AVOID AT ALL COSTS! Stick with companies that respect how you want to be communicated with AND Mother Earth!

Thumbnail of user timothys1297
1 review
2 helpful votes
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October 6th, 2022
Verified purchase

I have been a Puritan Pride customer for over 12 years. After a 'trial' for their personalized vitamin packs, I was forced into a subscription program that I did not sign up for, or was made aware of. I purchased additional vitamins and noticed my CC bill had an additional charge. When calling customer service, I called 4 days in a row. Each call was over 30 mins and had at least 3-4 transfers to additional people. The first call resulted in the lady 'promising' to call back... never did.

The last call, finally they said they'd refund my money, then they called back 30 mins later saying that they can't, they need to call the manager in New York.

I even logged into my customer dashboard and checked the 'active subscriptions' tab and nothing was active. I was completely taken by surprise for this.

To put things into perspective, we're talking about a $61.01 purchase. I didn't ask for any discounts, no free product request... I even wanted to keep my other purchase of $65. No Good... they would do nothing for a 12 year customer who spent over $5,000 and sent 4 paying customers to them.

Please do yourself a favor and go to Costco for your vitamins. This company cares nothing about loyalty, or their mistakes.

Tip for consumers:
Please be careful! They will not give a refund no matter what. Please do yourself a favor and go to Costco, Sam's Club or BJ's... Let my experience be your warning story!

Good luck,

Tim

Products used:
Multivitamins

Service
Value
Shipping
Returns
Quality
Thumbnail of user adamoum
1 review
3 helpful votes
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March 8th, 2017

I purchase Vitamin D-3 and K2 1000 IU/45 mcg on 22 february 2017 RECEIPT # ******* and one day later Puritan's Pride sent me email that the company cancelled my order So I ask them refund and until date I didn't receive this refund Really Puritan's Pride still my money
I have sent a lot of email and I still waiting my refund after 22 days

Puritan's Pride very dangerous company be careful

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