QLinkWireless

The data is on the very low end. Compared to my friends post paid T-Mobile. His is always faster than mine. Sometimes it's too slow to use. Since it's free I expect to be low priority. Overall it works okay.

The service is fine. It's what they advertise. The phones are a big issue.
I bought a phone in December that was $500. In February, the battery exploded. Apple said the phone was so old, it never should have been sold. It was dangerous.
I was told SORRY, our hands are tied. Not even a discount to replace the faulty one. Bring your own phone if you use this carrier. They don't care who they screw

The service is good, the particular phone I have is difficult to use and often will not wake up. I use it once a week to call someone as well as have someone call me. It is very slow to respond although I keep it charged. I probably need to upgrade to a better PHONE but that would ruin the whole idea of FREE life line service. It IS just for emergency anyway. But I always appreciate the QLinkWireless service for providing this phone at all! THANK YOU~

Well, Q link is a free phone plan for people that can't afford anything else. It has good service and I hope to keep on using it 😀

Understanding my health condition. She step in and made sure I retained my service. Which is very important to me. Thank you.

This is the worst phone service. They do not give you unlimited.they get money from our goverment to pay for this service. But then we don't receive it. I have sat on hold hours to speak to someone. Read other complaints you will see that this company is a scam.

Servicio al cliente es horriblemente malo no hay manera de comunicarse con ellos, y si le envias un mensaje online dice que obtendras la respuesta en algunos dias, so se como la fcc les pudo otorgar un permiso de telefonia celular. Se lo deberian de quitar. Pero bueno si hay dinero de por medio esto no va apasar, no la recomiendo los review de las personas hacia esta compania son horribles.no cometan el mismo herror que yo puesto que no lei primero los comentario de las gentes. Antes de scojer esta compania, espero les ayude.

This company is upsetting they do not speak nor understand English very well and that's extremely frustrating than when you ask to speak to a supervisor your on hold for a 2000 hrs smh I am upset by there lack of not caring to hire people who speak English and understands it. How are these people even getting hire if they can't understand english than I ask to speak to a supervisor and she didn't speak English good either this is extremely frustrating that all these people are working for the supposedly government and do not speak English

Qlink is the worst phone carrier out there. I decided to switch my phone service to qlink and on March 7 2024 I received the sim and installed in my phone. When I called to activate they said I had already used all my high speed data for the month from March 1 to March 5th even though I had not even received the sim until March 7th. I had to purchase a seperate plan to get me through the month and than on March 24 they shut my service off without warning. Needless to say I switched carriers.

They not only stole from me.But they lie every month saying I ran out of unlimited minutes and that I have to wait for two weeks just to be able to use my phone again...these people have made me miss Christmas because I was in the hospital and was not able to contact with my family...I have had a death in my family and didn't know...I have missed my doctor's appointment all because of this horrible service and more so horrible staff

After getting my Q Link Card after calling 5 different phone numbers even T-Mobile who does not associate with qlink. I'm spent two and a half hours and talk to six different phone numbers and each one referred me to another one. The only one who even tried at length was a gentleman named Jonathan. Right now I wouldn't suggest Q Link to a soul it is wasting my time I don't believe it's authentic so beware

This is the worst service and i do mean the worst ive ever had they said i would get unlimited talk text and data plus free hotspot they said i was approved for the EBB program which is a government program that allows you to connect other devices to your hotspot and it hasnt worked since i got this service my kids cant connect their Chromebooks or anything to this hotspot i would rate them a zero but i dont think its allowed

Hepatic touch erratic; battery life awful (4 hours at best), tech support that knowingly keeps offering solutions that take you past their 2 week return window. Had to pay $100 for a ZTE which works perfectly but this company is just abysmal in it's quality of service! If you buy 1 and it goes wrong inside a week, INSIST on a return and don't take no for an answer!

Their website stated my own phone would be compatible - it was not. Waited 45 minutes on phone with customer service, got disconnected, and they did not call back. Called the next day, and no help from that call too after a 30 minute wait for a customer service rep. Foreign customer service reps, hard to understand, talk soft and fast. Qlink also takes forever to mail you a different phone.

Don't go with Qlink. Nothing but problems. Can't understand customer service because they're all foreigners who can barely speak English. (That is, if you can navigate your way through the automated system to get to a real person). They claim they give high speed internet but that's a lie. I use the speed checker app called Meteor and most times I'm getting less than 2 mps download. Qlink gets millions of dollars from the federal government for the lifeline program and they don't deliver. Makes me wonder how much kickback someone at the FCC is getting. Qlink sucks.

My service was cut off Saturday 5 days later I still have no service everytime I call I'm told something different everytime I asked to talk to a manager I get hung up on. I have sent multiple emails no response. The service was ok for two months then they cut your service off and nobody can help you I even called the national verifier who said I was approved. Qlink wireless is a joke

El servicio es exelente, todo lo que me tocaria decirles sobre la experiencia que tengo con el servicio es que es de primera calidad.

They have the worst customer service! I bought my own phone to them and they canceled my services and have my phone locked! No one's knows what's going the Mexican rep told me to google it and try to fix it my self! I have a kid in school and I'm trying to port my number over and they said the number is canceled smh! All things free aren't good! Like worthless $#*! Q link and their reps

I applied for qlink service had it for 3 months then it stopped working all together so I contacted customer service to understand what happened and how it can be fixed. First I was told my account was red flagged for fraud. Then gonna say it was permanently canceled for suspicious activity. And I can no longer use or apply for the phone service. They could not tell me any other information about the supposedly fraud/suspicious activity.

Sometimes does not receive in some areas. Goes offline at times in some areas. Receive messages promptly.

Omg. Their phone is garbage, can't see the screen, the phone does not ring when a call comes in. It does not give notice on incoming text messages. I missed my dentist appointment and will never get a job with this phone. I reported them as fraud.

Claim to fame of unlimited data just To mislead but what is it good for if the network of Qlink is worse that that of a third world country. My 4G hops to E and no page load, constant disconnects, not trust worthy to do any sort of work (bank, official forms, applications,...) with it as it may quit at any second, I hear the company has been under investigation several times and the government insists on using the entity and fills their pocket to get bottom of the barrel unreliable service. Tech support is a total joke and a waste of time. Run and find another provider.

OMG, Q LINK IS THE WORST CELL PHONE SERVICE. I DID NOT USE Q LINK FOR 24 HOURS! I WENT BACK TO OLD CELL PHONE SERVICE. Q LINK HAD OUTRAGEOUS DROP CALLS, COULD NOT USE VIDEO CALL OR LOOK UP ITEMS ON LINKS. CUSTOMER SERVICE REP. WERE MIS INFORMED AND DID NOT WANT TO GIVE ME MY ACCOUNT NUMBER. WHAT A WASTE OF GOVERNMENT SPENDING. POOR, POOR SERVICE.
College Educated Bachelor in Business Administration.
Sincerely
Rashanda lpp