• Realtyna

Realtyna

Overview

Realtyna has a rating of 3.4 stars from 82 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Realtyna most frequently mention support team, and customer service. Realtyna ranks 29th among IT Services sites.

  • Service
    72
  • Value
    70
  • Shipping
    65
  • Returns
    66
  • Quality
    70

This company does not typically respond to reviews

Positive reviews (last 12 months): 0%
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What reviewers want you to know

Positive highlights

  • There were some issues, but nothing that could not be overcome by the support team.

Critical highlights

No critical highlights yet

How would you rate Realtyna?
Top Positive Review

“Realtya Support A +”

Robert S.
3/5/20

I have been with Realtyna going on 4 years now and the support I have received is top-notch. Quick responses, and most importantly to me they always find the solution. I have been building websites for the past 20 years on different platforms, after extensive research and the knowledge I already developed Realtyna had everything I was looking for. Excellent SEO, EXCELLENT! Back office flexibility is endless and the support I get from Ashton, John, Leo, Saul, Amy (I'm missing many) is excellent! I can tell when I'm communicating with Realtyna they have the same drive and enthusiasm I have making sure my sites are running smoothly. Thank you Realtyna, keep up the great work!

Top Critical Review

“Not The Best Software”

Alex L.
2/7/24

I was using Realtyna for over 3 years. My site's update was getting wrong and late info. Homes were already under contract by the time it was updated on my site. They couldn't fix the problem because my support services was up for the year and I Had to Pay $200 for them to address the problem. If I could go back I'd rather Pay Boomtown/ Lofty/ or Sierra interactive. I Liked the All up front cost options and not having to pay monthly but the software doesn't compare CRM was poor the App for ISO and Android wasn't great either. I Wouldn't Recommend Realtyna... BTW they give their clients incentives if they write a Good reviews.

Reviews (82)

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Reviews that mention popular keywords

support team (18)
Thumbnail of user roberts2876
1 review
3 helpful votes
March 5th, 2020

I have been with Realtyna going on 4 years now and the support I have received is top-notch. Quick responses, and most importantly to me they always find the solution. I have been building websites for the past 20 years on different platforms, after extensive research and the knowledge I already developed Realtyna had everything I was looking for. Excellent SEO, EXCELLENT! Back office flexibility is endless and the support I get from Ashton, John, Leo, Saul, Amy (I'm missing many) is excellent! I can tell when I'm communicating with Realtyna they have the same drive and enthusiasm I have making sure my sites are running smoothly. Thank you Realtyna, keep up the great work!

Tip for consumers:
For real estate websites, Realtyna is the best option out there for the price, SEO and support.

Products used:
Realtyna Website and MLS Feed.

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Thumbnail of user kurtiss28
1 review
1 helpful vote
February 13th, 2021
Verified purchase

Realtyna and the WPL platform is an excellent solution for a real estate website. The support team is top-notch. They are friendly, responsive, can provide suggestions to customization, and they resolve tickets quickly.

After using several IDX platforms in the past, I found Realtyna's WPL plugin integrated with the MLS to be a breath of fresh air. Most IDX platforms do not allow for quick, easy customization. With the WPL platform, almost anything is customizable and can integrate with third-party systems. I highly recommend the service for those looking for an advanced solution for their real estate website that's easy to work with.

Tip for consumers:
https://rrrhome.com/

Products used:
WPL Plugin, MLS Integration, Mobile app

Thumbnail of user michaelblairb
1 review
2 helpful votes
August 28th, 2019

Great support. Always helpful. The best real estate software package available on the WordPress platform. Developers can customize the UI/UX to their needs, and Reatlyna's support always gets to the root of any issue and resolves it. They are dedicated, well intentioned, professional programmers.

Thumbnail of user ferrelli
1 review
4 helpful votes
June 30th, 2018

While I was worried at first about implementing an off the shelf product for our largest website project I was quickly put at ease with the quality of support offered by Realtyna. They've been nothing but responsive and the code they produce is understandable and easy to customize. If you're looking to just drop-in some shortcodes or extend things with your own team of developers it's all possible with their products and support.

Tip for consumers:
http://dev.orlandorealestategroup.com

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Thumbnail of user williamtitant
1 review
1 helpful vote
September 9th, 2019

I sincerely cannot recommend Realtyna enough to anyone looking for a simple MLS integration. The plugin works greaty and Realtyna's staff have been a tremendous guiding presence and always happy to accommodate our unique requests.

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Thumbnail of user janush
1 review
4 helpful votes
January 17th, 2017

Its a super plug-in for real estate business; even that the system is made with separated database tables. This means that customization is needed if you like to use common WordPress plugins.

But the people at Realtyna and their support for adding new features to the system; is outstanding. Fair prices for support and good understanding for our needs and requirements.

Tip for consumers:
http://www.unoestate.es

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Thumbnail of user lucih1
1 review
1 helpful vote
February 5th, 2018

We did our research, narrowed it down to 2 companies before we settled for Realtyna. Started working with the Realtyna team the end of October, our RETS based solution website finally launched the first of January along with their IOS and Android App solutions. I can't say enough about the service I received during the 3 months of integration and setup. There were some issues, but nothing that could not be overcome by the support team. We chose to go with hosting with Realtyna, that way we knew everything would work as expected. Lika trained us on the ins and outs of the plugin, and she did a fantastic job. She also acted as an advocate during the times we had issues. She communicated well and got things done for us. Although they say they are based in the USA, the hours they worked seemed to fall inside a European time-clock.

If we had it to do over again I would still go with Realtyna.

Service
Thumbnail of user baarenj
1 review
10 helpful votes
May 26th, 2017

As an inexperienced user and knowing nothing about programming I have to say that Realtyna's WPL and their theme 28 is a bulls eye for realtors who are looking for a most comprehensive supporting online program. It really meets all your requirements and if not, the support team is always there offering their professional support and help. Also the Add On modules are a great success to help you streamline your website and to get the most out of it.

Tip for consumers:
https://www.jejesagency.com/properties-4/

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Thumbnail of user timmyg8
2 reviews
0 helpful votes
April 19th, 2018

I am going to give this plugin 5 stars because I am getting quite a ample experience working with the Realtyna team to successfully build an Real Estate website and they are also incredible professional people, working fast and always in a precise way. Even when any project fase is complete, or when they imagine that our relationship are be done, Realtyna has reached out many times to see if we are doing well and to address any possible concerns, suggestions and the result is that my company had already decided to purchase the entire solution and probably everything else this 5 Star, "A" Class company can provide because they are simply the best.

Thumbnail of user amandah306
1 review
2 helpful votes
October 12th, 2018

Their customer service is great and highly responsive. The plugin I've used is very robust, but because of that there are a lot of settings and customizations that I'm still learning how to use/create and I have had a lot of questions. They've been so helpful and responsive every time I reach out.

Tip for consumers:
http://hialtarealestate.com

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Thumbnail of user brunosimonb
1 review
2 helpful votes
February 6th, 2017

Realtyna has developed a comprehensive package with lots of potentially usefull add-ons, should the need arise. Mainly aimed at the US market at the start, their support is very ractive making this product truly international.

Tip for consumers:
https://immograph.waganado.be

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Thumbnail of user kimz11
1 review
7 helpful votes
April 13th, 2017

The support team at Realtyna has been amazing during our website build! Our project has had many curve balls and they have been able to support us now matter how complex the issues. Howard R has been incredibly responsive and patient with our various programmers and skill levels weve had on the project. We are truly grateful for all of the support as is our happy client!

Tip for consumers:
http://cottonwood.campfiredigital.com/

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Thumbnail of user annas244
1 review
4 helpful votes
October 4th, 2017

Thank you so much! My website is in the building phase, and I ran into an issue that I couldn't solve. The problem was actually my own fault. Realtyna, I truly appreciate your quick response and all of your help. They fixed the problem for me, within a day. And also let me know how what I was doing wrong. This was a wonderful customer service experience, and I truly am so happy I found you!

Thumbnail of user carlosj50
1 review
1 helpful vote
June 28th, 2018

I have been interested in building a Broker's Exchange Portal for quite some time now. I looked at Joomla's RTA (Realtyna) solution but was disappointed not at RTA's capabilities but at how complex can Joomla be. Then after a renewed interest in my project I looked back at Realtyna solutions and really liked what I saw in their WPL solution. None the less, my project is not a "template" type solution, meaning a knew I will need probably quite a few changes, therefore the ability to handle changes was really important to me. Without disclosing too much at this point as my project is not live yet, I am really happy with my decision to go with WPL. I am using quite a few modules and for the most part they are great but the real winner for me is Realtyna's approach to changes in WPL. I think the concept was borrowed from Joomla and it makes life really easy for those of us needing changes but still interested in maintaining support from Realtyna's team. The support group is marvelous and very responsive. What more can you ask?: great software/great support!

Tip for consumers:
http://pr-homes.com

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Thumbnail of user lisah499
3 reviews
9 helpful votes
April 19th, 2018

Great support! Great service and very quick response to enquiry. Fast and effective support. Fantastic Staff services.

Thumbnail of user jamesn128
1 review
3 helpful votes
April 6th, 2017

Awesome support on everything, timely responses and everything has always been corrected. I would highly recommend.

Tip for consumers:
http://realty-local.com

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Thumbnail of user rollinsr
1 review
1 helpful vote
February 17th, 2016

Realtyna's WPL plugin is a very comprehensive real estate plugin. The views and widgets make it extremely easy to customize to match your WordPress theme, and the back-end aspect provides complete control over your website. As a developer, you can't ask for much more. Still amazed that this is plugin is available for free. Great work Realtyna!

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Thumbnail of user jprocks
1 review
2 helpful votes
March 4th, 2016

I am not in the real estate industry so it was a bit of a challenge when asked to build a site for a new real estate brokerage. After some researching I found this plugin. I am glad that I did! Once I had read the manual I was able to add properties as well as agents without any difficulty. Well done to the development team and also a thank you to the support team because they were very quick to answer my questions - second to none.

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Thumbnail of user maxxw
1 review
3 helpful votes
October 13th, 2017

Their plugin works well and in case you need support they are so efficient and well-skilled that I can only suggest to download and use it!

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Thumbnail of user pepsm
1 review
7 helpful votes
October 4th, 2016

These guys from Realtyna have really built a great plugin for managing a real estate website. Literally everything in the plugin is highly customizable. Some settings are hard to find, but you just send their support team an email and theyll either fix it for you or point you to the place where the setting can be changed. We managed to customize the plugin exactly as we wanted. Great work!

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Thumbnail of user jenniferhoughtonb
1 review
2 helpful votes
January 23rd, 2017

Realtyna responded immediately when I sent in a ticket. Then they continuously followed up with a number of emails until the problem was resolved. I am very satisfied with the help I received with the WPL plugin. It is now working great and is a valuable addition to our site.

Tip for consumers:
http://www.bordercountryrealty.ca/

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Thumbnail of user kristinac54
1 review
2 helpful votes
December 10th, 2018

The customer service is Exceptional! They respond within 24 hours if not sooner. Great Company to buy a plug in from!

Products used:
http://majcre.com/

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Thumbnail of user canaryb
1 review
4 helpful votes
March 27th, 2016

I would like to take this opportunity to applaud Realtyna for their Support Team. My website was unable to process WPL's latest update and the whole thing crashed. My web hosting provider could not resolve the problem at all and I am not tech savvy enough for that type of IT issue. I submitted a support ticket and a technician named Howard P. Reached out. It took a few days because of access issues and serious problems with site incompatibilities but he continued to help me until he fixed the problem. He went above and beyond normal support to restore my site and enable WPL to work correctly. Top marks for the support received. Thanks Realtyna!

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Thumbnail of user johnc535
1 review
4 helpful votes
May 29th, 2016

This is an extensive plugin and requires time to understand all of the features and functionality. I needed support regarding configuration, and all issues or questions were addressed promptly and efficiently. My company is currently running another third party real estate backend, and before switching we wanted to make sure that with the WPL Pro we could get increased control and possibilities for our real estate website. To date, the extensive functionality and technical support all seem to confirm that this will be the case.

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Thumbnail of user mollyb23
1 review
5 helpful votes
September 19th, 2016

I am currently trying to get my website up and running after many frustrating weeks of back and forth with the support team - they are not located in the US and so every email right is not returned until at least 24 hours later. I paid $250 for the WPL and it has an extremely confusing back end and zero documentation about how it all works. They'll try to send you to the "Knowledge Base" which is just a bunch of jumbled articles about a few issues you may have. Much of the service staff doesn't not understand or write in English and they emails I receive back make zero sense.

Also I paid $950 for the MLS integration and then they tried to start nickle and diming me for more money in order to customize the way the information is displayed on the website. Some of the titles are not even in proper English or make no sense to anyone that would be looking at the website, yet again, you'll have to pay more if you want them to change anything for you.

I am really busy trying to do other parts of my job and this has been an excruciatingly long and frustrating process. If you have other options, I would investigate them first.

Also, I doubt that the rest of these reviews are real.

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Thumbnail of user alexa1001
Realtyna L. – Realtyna Rep

Hello Molly,

We have read your review and would like to address your concerns. If you are not satisfied, please know that you are protected by our satisfaction policy, like all clients. You can simply submit a refund request form and receive your money back. We have many satisfied clients but be rest assured that our refund policy is available if you need.

Also, in addition to our Knowledge Base, which is comprised of FAQs, we sent you manuals for all of the products you purchased. Perhaps you didn’t see them in the welcome email, so the links are below again for your review:
http://wpl.realtyna.com/wassets/wpl-manual.pdf and
http://wpl.realtyna.com/wassets/mls-addon.pdf
Also, the Knowledge Base “KB” articles are located here:
http://support.realtyna.com

Our technical support policy is clearly stated on our website. We respond to all technical support needs within 48 hours via our ticketing system. We do have native English speaking staff, however, transferring technical information to a person without technical knowledge can be challenging at times. Some of our technical staff are not native English like you mentioned.

About the existing reviews, all of the Site Jabber reviews are authenticated with Order-ID. So your doubt about this is unwarranted. The reason that we have great reviews only, is our generous refund policy for sending away unhappy clients in any case. https://realtyna.com/return-policy/. Unlike our competitors, we only keep the happy clients.

We hope to resolve any concern you may have directly with respect to the support agreement that we have. Please read the support coverage once again about our commitment (especially support response time and any customization request that is out of product) and we will be happy to address it. https://support.realtyna.com/index.php?/Knowledgebase/Article/View/457/0/realtyna-support-coverage. Otherwise, you can open a general refund ticket and we will arrange it based on our policy.

Thanks.

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From the business

Realtyna offers a complete set of integrated WordPress plugins for creating SEO friendly and advanced Real Estate websites.

Company Representative

Thumbnail of user alexa1001
Realtyna L.
PR
Typically does not respond to reviews

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