• RepairClinic

RepairClinic

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Overview

RepairClinic has a rating of 3.3 stars from 198 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with RepairClinic most frequently mention replacement parts, exact part, and help videos. RepairClinic ranks 5th among Appliance sites.

  • Service
    86
  • Value
    81
  • Shipping
    80
  • Returns
    67
  • Quality
    69
Positive reviews (last 12 months): 77.4%
Positive
24
Neutral
0
Negative
7
19
See all photos

What reviewers want you to know

Positive highlights

  • Looking for replacement parts is so easy plus you can also call on customer service if you ever need assistance.

Critical highlights

  • They do stock the parts, but the frustration with communication and customer service isn't worth the frustration.
  • Repair Clinic looks like the old Americain business mentality... too bad.
How would you rate RepairClinic?
Top Positive Review

“Convenient and trusted site”

Lennie F.
3/5/24

I recently purchased a replacement water inlet valve for my dishwasher from RepairClinic.com, and I couldn't be happier with my experience. The website's search functionality made it easy to find the exact part I needed, and the product description provided detailed information about compatibility and installation. The ordering process was seamless, and my part arrived promptly and in excellent condition. Overall, RepairClinic.com provided exceptional service and high-quality products, making my repair process smooth and hassle-free.

Top Critical Review

“Lousy customer Service”

Paula B.
5/6/23

A few months ago I ordered a dishwasher rack. It was out of stock but they said they would send it to me when it came. Meanwhile I found one elsewhere and called Repair Clinic to cancel the order. I received the dishwasher rack from RC in the mail today. I called to return it and asked RC to cover the return shipping cost as it was their mistake. They refused as they couldn't find my cancellation. They didn't believe me. Bad customer service. Just for a few dollars.

Reviews (198)

Rating

Timeframe

Other

Reviews that mention popular keywords

customer service (57) repair clinic (26) replacement parts (19)
Thumbnail of user lennief10
1 review
0 helpful votes
March 5th, 2024

I recently purchased a replacement water inlet valve for my dishwasher from RepairClinic.com, and I couldn't be happier with my experience. The website's search functionality made it easy to find the exact part I needed, and the product description provided detailed information about compatibility and installation. The ordering process was seamless, and my part arrived promptly and in excellent condition. Overall, RepairClinic.com provided exceptional service and high-quality products, making my repair process smooth and hassle-free.

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Value
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Thumbnail of user sandfordc1
1 review
0 helpful votes
April 27th, 2024

So fast! I ordered a part for my dryer in the morning and it arrived before the day ended. Their customer service staff is very polite too.

Thumbnail of user clintonp71
1 review
0 helpful votes
April 5th, 2024

I ordered a new evaporator fan motor for my Kenmore fridge and found exactly what I needed at RepairClinic for $120.
The part arrived quickly, and their detailed installation videos made my repair easier.
I recommend buying here.

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Thumbnail of user berniet37
1 review
0 helpful votes
January 13th, 2024

When my washing machine broke down, Repairclinic was suggested by a friend. Their website was easy to use, and I was able to find the part I needed right away. The package showed up on time and without any problems.

Thumbnail of user lonniem156
1 review
0 helpful votes
May 1st, 2024

I turned to RepairClinic when my refrigerator's water filter needed replacing. Their website was easy to navigate, allowing me to quickly find the exact filter model I needed. The shipment arrived faster than expected, and their customer service was exceptional.

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Thumbnail of user radomire
1 review
0 helpful votes
February 8th, 2024

I highly recommend buying here for anyone looking for top-quality replacement parts. The process of shopping for the parts I needed was incredibly simple. Their efficiency and reliability in providing the right parts made the experience exceptionally positive.

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Thumbnail of user mitchs146
1 review
0 helpful votes
December 21st, 2023

I especially like the help videos. It made my repair so much easier. They also have an extensive list of repair parts so no problems there.

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Value
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Thumbnail of user dannyl173
1 review
2 helpful votes
January 9th, 2021

I am writing this review because Repair Clinic customer service will not respond to me. Apparently they have no idea what customer service means, nor any interest in improving performance. I ordered a gas stove replacement burner - the exact same burner that failed 3 years ago. Not only did Repair Clinic raise the price nearly 60% ($77 to $102), but the casting was not threaded for the 4 mounting screws, and they did not include any screws!
I am a retired Mechanical Engineer with 40 years experience in design, construction, and factory maintenance and at 74 have no patience for poor customer service.

Tip for consumers:
Generally good, but watch carefully

Products used:
Yes, but I had to purchase screws to mount the burner and get the casting threaded for mounting bolts

Thumbnail of user dessied1
1 review
0 helpful votes
October 25th, 2023

They are my lifesavers whenever I need a part. High-quality products. Professional online customer service. I had a problem with my order only once, but I was able to easily cancel my order and get a refund. Truly a great experience.
Tip for consumers: Familiarize yourself with shipping and refund policies on their website before ordering.
Products used: Heat pump parts

Thumbnail of user reynerh1
1 review
1 helpful vote
November 5th, 2023

I never had any problems searching for OEM parts. They have an extensive inventory of replacement parts and help videos that make my appliance repairs possible.

Thumbnail of user geoff.bertin9
1 review
0 helpful votes
April 7th, 2023

Before ordering a part itll say delievry in 2-3 days. You order and then it tells you its not expected for 4 months. Then I have to waste my time calling customer service on hold. They dont make it obvious its on back order at all.

Service
Value
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Thumbnail of user charlief152
1 review
0 helpful votes
November 11th, 2023

I've been on the hunt for some really hard-to-find appliance parts, and I found them here. They have an incredibly wide selection, covering even the most obscure items on my list. Plus, I can always count on them for quick and dependable shipping.

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Thumbnail of user garys1070
1 review
2 helpful votes
July 21st, 2020

Been waiting 7 days for a part the size of a cigarette pack that was shipped via FedEx. Put it in an envelope and send it through the Post Office. Would have cost less than $8.00 and the mailman would have put it in the mailbox! Poorest shipping decision I've ever dealt with.

Thumbnail of user bradyp72
1 review
0 helpful votes
November 22nd, 2023

Every part is authentic, and the service is reliable. I solely purchase OEM replacement parts from this source for all my repairs.

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Value
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Thumbnail of user quentinh49
1 review
0 helpful votes
November 30th, 2023

What really sets RepairClinic.com apart is its fast shipping. The part I ordered arrived much sooner than I expected, and it was exactly as described. The quality of the part was top-notch, and it fit my appliance perfectly.

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Thumbnail of user prescottt2
6 reviews
0 helpful votes
May 7th, 2024

I made the mistake of placing an order with them before looking at reviews. As soon as i placed the order I realized it was a mistake...I was on the checkout screen and it said the total was $33 and under shipping it just had a slash mark. Again, it said the total was $33...I placed the order and then on the confirmation screen suddenly the total had changed and they had added over $12 for shipping...I have done plenty of online shopping, I'm not dumb. This is a super shady business practice and I guarantee they're doing it on purpose. There are A LOT Of bad reviews about them as well...Do yourself a favor, order from a different site. The chances you have a good experience with Repair Clinic are extremely low.

Products used:
none, cancelled the order

Service
Value
Shipping
Thumbnail of user hearnj
1 review
1 helpful vote
August 31st, 2022

This company doesn't care about their customer at all. They just care about making money. I got my order late and some items were missing so I called their customer hotline. But the person I talked to was very unhelpful and unapologetic making the situation look like it was my fault. He was very rude. I'm never going to buy from them ever again.

Thumbnail of user donaldj620
1 review
0 helpful votes
July 11th, 2023

The site is very user friendly and features a wide variety of appliance parts that cater to all kinds of home appliances. I was impressed with their vast selection of parts, but what stood out for me was the extensive help manual that the company provides. When I needed to repair our microwave, the help manual served as my go-to guide. The manual was simple and easy to understand, providing detailed step-by-step instructions that helped me confidently handle the repair myself.

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Thumbnail of user robbl14
1 review
0 helpful votes
October 8th, 2023

When my dishwasher hit a snag, a friend pointed me to their website. I was delighted to discover that they housed the exact parts straight from the manufacturer. This guaranteed that I received top-notch replacements. Their wide-ranging selection of parts made my search for the needed parts a breeze, eliminating any hassle.

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Thumbnail of user mandyw147
1 review
0 helpful votes
April 5th, 2023

Amazed at their product selection. They have all the branded parts that I need. At the best prices too. Never encountered an out-of-stock situation with them either. Proud repeat customer here.

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Thumbnail of user jarredj8
1 review
0 helpful votes
August 1st, 2023

I've had a great experience with this company. Their website has helpful how-to videos for repairs and a wide selection of parts - it's everything you need in one place. The part arrived on-time and was packaged well.

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Thumbnail of user anchorg
1 review
0 helpful votes
May 5th, 2023

The website offers an extensive selection of parts, making it easy to find exactly what you need. I have used their services twice and have always been satisfied with their products. The best thing about this website is that they only sell genuine components, making it a reliable source for repairing or upgrading equipment.

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Thumbnail of user birana
1 review
0 helpful votes
October 15th, 2023

I work as a technician and I find them to be the perfect fit for my work, I've found that sourcing OEM parts has been simplified thanks to them. Their services stand out, and the authenticity of the parts they provide is unquestionable.

Thumbnail of user pablog170
1 review
0 helpful votes
August 12th, 2023

I have used this site multiple times and I've never been disappointed. More than the parts they provide, their technical assistance adds value too. They tell you exactly what's wrong with your appliance before you hastily buy the wrong part. Huge savings! Customer-friendly policies too.

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Thumbnail of user carineh7
1 review
0 helpful votes
May 1st, 2023

The agent I spoke with was friendly and knowledgeable. She helped me find a specific part for my fridge that I had been struggling to find anywhere else. It arrived quickly and fit perfectly!

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About the business

One million parts for appliances, lawn mowers, furnaces, and 40 other household products ship the same day. Call 800-269-2609 from 7 am to midnight.

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3.3
198 reviews
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