• Riviera Coco

Overview

Riviera Coco has a rating of 4.3 stars from 52 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Riviera Coco most frequently mention customer service, and good quality. Riviera Coco ranks 22nd among Swimwear sites.

  • Service
    10
  • Value
    10
  • Shipping
    10
  • Returns
    9
  • Quality
    10
See all photos
How would you rate Riviera Coco?
Top Positive Review

“Thanks a lot for the fast shipping”

Levy K.
10/18/22

The fastest shipping ive ever had, thanks for the gift card also, will apply next time! See you online!

Top Critical Review

“If I can I would give negative 5 stars!”

Yan Z.
9/15/20

The swimming suits I received has been missing the hygienic liner sticker. The overall quality was very poor. When i requested to refund the merchandises, then they will let you know the shipping cost is NOT refundable. The return address is in Mexico, so the shipping cost from the US to Mexico is expensive which could be more than the price of the swimming suites. Also, the refund can only be store credit which does not make sense. Since the quality was so bad, why the customers still want to order anything from this store again?!

Reviews (52)

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Reviews that mention popular keywords

riviera coco (10)
Thumbnail of user levyk13
2 reviews
0 helpful votes
October 18th, 2022

The fastest shipping ive ever had, thanks for the gift card also, will apply next time! See you online!

Tip for consumers:
clothes

Products used:
clothes

Service
Value
Shipping
Returns
Quality
Thumbnail of user heatherg76
2 reviews
4 helpful votes
August 10th, 2017

Im from Perth, Australia and always love going to the beach whenever I have chance. Recently I gained some bulk on the most obvious parts that would not look nice with my usual choice of micro bikini, I opted to go for this one piece marvel. I like the style and was slightly hesitant of the fit, but just looking at it I know it would be helpful in camouflaging my slight bulges. I got it in 5 days after placing the order. And it fits just right, perfect! So happy because I was not expecting it from a shop I had not tried before. This sort of vacation tour I am on, gives me lots of unexpected to think about.

Tip for consumers:
Great online shopping experience.

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Value
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Thumbnail of user shannyl
1 review
0 helpful votes
March 3rd, 2018

I bought 2 bikinis very nice quality, they arrived in time. I loved the tracking system works pretty well!

Thumbnail of user cattep
1 review
0 helpful votes
February 22nd, 2018

I love this page, the items that i bought are amazing and has the best quality ever, the only inconvenience that I see, is that sometimes they have a delay in the delivery.

I highly recommend it!

Thumbnail of user mariak106
1 review
0 helpful votes
November 13th, 2017

I received wrong item and so far customers representative did not offer me any reasonable resolution. Shipping took forever, returns are impossible. I will never use it again. Be aware that seller is in China and it is no phone number to call.

Thumbnail of user sylvial32
1 review
0 helpful votes
April 12th, 2018

The swimsuits are of good quality and fit according to the measurement.It worth pays a little more price for a decent product.
Yet i'm not satisfied with tracking code updates. A wrong/missing code was given, i was not able to track the delivery process and it arrived at the door when there was no one home.
Also there is no free shipping options to Hong Kong even i purchased USD>100, how unfair i must pay for express shipping and S. F. express requires extra fee for home delivery. Again without a correct tracking code, i won't be able to contact the local logistic company to change delivery at the store.

Thumbnail of user yanz15
1 review
0 helpful votes
September 15th, 2020

The swimming suits I received has been missing the hygienic liner sticker. The overall quality was very poor. When i requested to refund the merchandises, then they will let you know the shipping cost is NOT refundable. The return address is in Mexico, so the shipping cost from the US to Mexico is expensive which could be more than the price of the swimming suites. Also, the refund can only be store credit which does not make sense. Since the quality was so bad, why the customers still want to order anything from this store again?!

Service
Value
Shipping
Returns
Quality
Thumbnail of user sarah4920
1 review
1 helpful vote
April 23rd, 2018

I had the absolute WORST experience with Riviera Coco. Their bathing suits fit horribly and I had used the exact measurements to determine my sizing. It took several months to get them to make a return with them only responding every few weeks, and not providing any sort of number I could call to return immediately. I finally got the return information and shipped it, which they only have international locations, so return shipping was expensive. After shipping it, it took ANOTHER 4 months for them to refund my purchase. Which they only refunded $12 out of an $80 order, citing "stains" and then charging me for a free Pareo, which they included and I didn't ask for (and was the worst quality, I would never even use). Their product is the worst quality I've ever seen, and their customer service should give them negative stars. All this said, it's been 7 months and I have spent more money to return the items than the return was even worth. Do not waste your time on this company - cute bathing suits are everywhere.

Thumbnail of user sarab196
1 review
1 helpful vote
August 8th, 2018

My bikini just arrived and I'm so happy with it! Quality is amazing and the shipping was very fast, literally everything someone could ever want from an online store!

Thumbnail of user kerril19
1 review
2 helpful votes
June 1st, 2018

Ordered two bathing suits and they were both horrible quality. Customer service has been horrible, and has made the return process nearly impossible.

Thumbnail of user sophiel30
1 review
0 helpful votes
January 17th, 2018

I Order 2 Bikinis for the spring break they arrived, good quality and they fit me well. I will buy some more the summer

Thumbnail of user pamelaf47
1 review
1 helpful vote
April 24th, 2018

If there was an option to give this company zero stars, I would have. I ordered a bathing suit and it was too small. I looked over their return options prior to ordering and it did in fact state that a refund onto the credit card it was purchased with was acceptable but when I emailed them to ask for a refund they responded by stating that I had to wait for a representative to contact me with info for the return. Three weeks later and about three more emails stating the same thing, I never heard from their representative. I sent a final email expressing my disapproval of their service and they never responded, never heard back from them again. Zero customer service, they are clearly a scam, DO NOT order anything from them.

Thumbnail of user perrij1
1 review
3 helpful votes
August 4th, 2017

I have ordered from Riviera Coco for the first time. I am very pleased with the stuff I got. The quality of beachwear is great and the items are the same as in the picture. I was really amazed. DHL delivery service was super fast and easy to track. Stuff is very affordable and there are lots of beautiful bikinis. I am sure that I will purchase items in future from Riviera coco. I was very happy when I received it. 2 Thumbs up for Riviera Coco!

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Value
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Returns
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Thumbnail of user maried77
1 review
0 helpful votes
February 9th, 2018

It took a very long time to receive my order but the merchandise was of great quality and it was exactly what I ordered

Thumbnail of user olivias73
1 review
3 helpful votes
May 18th, 2018

I purchased a white monokini from this Company, which I tried on as soon as I received it. It fit great. But a few weeks later, I went into the pool with it, and the glue that they used to attach the eyelets to the fabric must have been red and cheap, because it bled all around the eyelets. The stains would not come out, so I requested a refund.
They refused to refund me what I had paid for the bathing suit, and simply offered a 50% credit towards another likely defective suit.
I gave them a chance to make things right, but they did not respond.
I posted an honest review on this Company's website about this bathing suit to warn others. This review is mysteriously not on their website, where they are only give 4-5 stars.
Be VERY careful about ordering anything from them, as they did NOT stand behind their product, which turned out to be defective.

Thumbnail of user andreab196
1 review
1 helpful vote
December 4th, 2017

Hace poco me llegaron los 3 trajes de baño más hermosos del mundo! "Palermo" está de ensueño Me queda perfecto y no se diga de "Antibes" e "Isla mujer", que nombres tan originales! Están divinos y de excelente calidad! Ahora todas mis amigas los quieren Tuve miedo que no me quedaran pero gracias a su tabla de medidas pude pedir las tallas correctas, llegaron súper rápido y el precio increíble

Oficialmente estoy enamorada de los productos de Riviera Coco y definitivamente volveré a comprar

Thumbnail of user incit
1 review
1 helpful vote
May 2nd, 2018

I ordered white one piece bikini. It is super sexy. The only problem was although I measured myself it was slightly big but it is not a problem.
I will fix it. Overall, seriously it is a good investment to look sexy :)

Thumbnail of user tracym147
1 review
5 helpful votes
August 2nd, 2017

Ive placed 3 orders on Riviera Coco now, and each time I like the company and concept more and more. The products are awesome, super sexy bikinis, the quality is surprising and client support on Facebook is fast + effective. Shopping at Riviera Coco has been a wonderful experience and I find myself telling about the site for many friends ;) Keep surprising us!

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Value
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Thumbnail of user scottl128
1 review
0 helpful votes
October 30th, 2017

Purchased 3 swimsuits for my wife and was charged a Foreign Transaction Fee? Nothing on the website said anything about FTFs... In-addition, 1 suit received was not what was purchased. The material used in construction of the suits audibly crack and tear when stretched; inferior materials. NEVER, EVER purchasing from you again.

Tip for consumers:
Just don't. It's not worth your time, money or the hassle.

Service
Value
Shipping
Returns
Quality
Thumbnail of user lorii6
1 review
1 helpful vote
May 2nd, 2018

I am unimpressed with this company. I was originally excited when I saw these cute bikinis. I ordered a small and waited 4 weeks for it to come however, I was okay with waiting (it was still winter where I live). Well the bikini gets delivered while I was out of state and then I didnt immediately open it because I was unpacking and such. When I finally tried it on the bottom (s) is so small that it barely covered my entire bum. Be aware, if you are not proportionally sized these wont work for you. Im small on top but need a larger size on the bottom. One size does not fit all but it appears as though this company is warehouse based so they just pull a size out of their inventory and mail it. So I read the return rules and theyre full of restrictions like a restocking fee and money deducted if you dont include all the packing. It came in a small plastic bag which I threw away because its trash! So I decided to write and request a code to buy a new bathing suit for half off. They state someone will contact you in 5 days. No one contacted me for more than 10 days and then Kate reminded me that I was past the 10 day return period (by 1 day mind you) which was irrelevant because I wasnt asking for a return. She did provide a code to get a 50 % discount to buy a bigger size but now I had to pay $27 for shipping because my vacation is in 2 weeks. All in all I paid almost $70 for a 2 piece bikini. There are cute bikinis everywhere. And a side note for this company, if youre gonna be such a stickler for the 10 day return time frame, you should probably hold yourselves accountable for your 5 day customer service contact rule. Consistency is key for this consumer. Ill never buy here again. Too easy to find bathing suits with different sizes, no shipping costs (certainly not $27) and better return policies!

Thumbnail of user anitaz9
1 review
2 helpful votes
February 20th, 2019

The new collection is amazing, i got this new bikinis, is the second time that i order and the same quality, good shipping and support 100% recommend

Thumbnail of user lisay40
3 reviews
16 helpful votes
July 30th, 2017

This is a scam company, do NOT use its service. The poorest quality products I've ever received in my many years entire online shopping experience. All the swiming suits are lack of elasticity, wrongly/messy stitched up, low quality material, poorly made, totally not acceptable. I've raised up my concern to them, and they don't take any return/refund, and the reason is "due to hygiene reasons, we cannot accommodate returns & size changes. " The funny thing is they only sell swimming suits which means whatever u take, once you pay and they take money, no return/refund.

I've checked where the the products from, it is from Ningbo in China, where normally those copy products of luxury brands from. For this price, I understand the products can not be real, but at least good quality of copy. The items I received shocked me.

I have frds bought clothes/swimming suits from Zalora which is cheaper and much better quality than this Riviera Coco. That shows how scam of this company is.

I bought it only because of FB promotion and sth new to try. Now I realise that doesn't promise anything. Please share or forward this to as many friends on FB u can so they could avoid this scam. Their strategy is quickly sell/spread very poor products through FB and take the money, I really want to see how does this behaviour to be long lasting.

Btw I have all the conversations and pictures of those products.

Thumbnail of user amandah277
1 review
1 helpful vote
June 27th, 2018

I've ordered twice with this company, the first time was OK, I was mildly satisfied with my product. That being said, the second purchase was extremely disappointing and the only reason I even selected 1 star was because you have to.
Let me point out first, that it makes it extremely difficult that any of the 2 piece swimsuits can only be selected as ONE size for both top and bottom. The sizing guides are not accurate - I'm an avid online shopper, I know my measurements and I read sizing guides like my life depends on it. When I brought this up I was informed that their sizing guides are specific to different body types as not everyone is the same size - um DUH! So explain to me how selecting a different size for your top and bottom, because typically women are not the same size on top/bottom, is NOT an option? Not only was the bikini I ordered extremely too small for my blessed more than a "M" bottom, but the "M" top was so stretched out that the band across my back hung down and the under side of the front gaped so much underneath my breasts, if there was ever a strong wind, I'd be a strong candidate for the next episode of TMZ. I also ordered a one piece suit and the coloring was so far fetched from what the suit online looked like. Further, they do not send you a return shipping address label, so if you are unsatisfied with your purchase, not only do you have to be APPROVED for a refund by their company and submit a great deal of information regarding YOUR body and measurements, but YOU the consumer has to pay for the shipping to France which costs more than the bathing suits AND they do not refund $8.50/swimsuit that is returned, so you're still paying MORE just to get a "refund". In the correspondence with the company, it was always a different associate responding and when I pointed out all of the above facts, the last email I received was informing me that management would be notified of my "suggestions". Email correspondence and trying to get this issue resolved has been going on for over a week now. Save your money and time.

Thumbnail of user cristinas23
1 review
0 helpful votes
October 23rd, 2017

I placed an order for two swimsuits back on August 11th and my shipment still has not been received. Now I made the mistake of typing in the wrong zip code, which I take full responsibility for. However, when I tried contacting Riviera Coco Customer Service, they referred me to contact the USPS. Unfortunately, we were affected by a Hurricane in September (Irma) and I was unable to contact USPS in time before the order was shipped back to sender. I contacted them again September 2nd, and by that time the event I purchased the swimsuit for had already passed. I requested a refund and I'm still waiting. I sent another email on October 8th, 12th, 13th, 17th, and today the 23rd. It's now been almost 3 MONTHS since I placed the order and no refund or package. I am highly dissatisfied with the poor communication and service. I would never order from them again. Hopefully my money is refunded soon!

Thumbnail of user ktr1
1 review
5 helpful votes
July 13th, 2017

Aside from the cool products on this shop, I really like the fast shipping and great customer service. They give a lot of discounts too. Great experience!

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From the business

#RivieraCoco is all about summer, beach, traveling, tanning and... tons of bikinis! Riviera Coco is a celebration of feminine beauty. #lifestyle #bikini #trend

Company Representative

Thumbnail of user rivierac
Riviera C.

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