Rosetta Stone has a rating of 2.3 stars from 3 reviews, indicating that most customers are generally dissatisfied with their purchases. Rosetta Stone ranks 55th among Language Learning sites.
I bought their Japanese Level 1-3 CD-ROM several years after it first came out. The version that I had was compatible with Windows XP and Vista. Now, years later, I wanted to unlock the software so that I could donate it to a coworker's daughter who was very interested in learning Japanese. She's home-schooled, so I thought that this would help her in her studies.
When the software is installed on your computer there's a product key that has to be unlocked before you can install it on another computer. Since I bought this software about 10 years ago, I no longer have the computer that it was installed on, so I emailed Rosetta Stone's customer service to see if they would unlock the product key for me. They told me that I would have to log onto the computer and do it myself. I explained to them that the computer had died and had been disposed of many years ago and that I would need them to do it. They told me that they could do it; however, since the software was so old, I just needed to just go online and sign-up for the new online program. They told me that the discs were no good. Of course, I wasn't having that. I paid around $300 (possibly more) when I bought this CD-ROM and I wanted the software unlocked. So, over a period of several weeks I emailed back and forth with them explaining over and over again that if someone has a computer with Windows XP or Vista (or can run one in compatibility mode) that the CD-ROM was not obsolete and that I needed them to unlock it. In the end, they basically refused to unlock the $300 software that I paid for and owned. So, having that horrible experience with them, I will never buy another one of their products and I cannot recommend them. They lost a customer who would've spent more money with them. But now, I will never give them another dime.
The products sucks. Does not work right out of the box. No support. No solutions. Nothing. ITS HARDER TO MAKE THE DAMN THING WORK THAN IT IS TO LEARN CHINESE!
Rosetta stone used to be ridiculously expensive. $1000 for a few CDs of training was way too expensive. You can take a college level class for far less money. But now I found that it only costs $99 for their package of downloadable content and I have always wanted to learn new asian languages especially for travel. For that price it is definitely worth it and I enjoy using my ipad to learn on the go.
Rosetta Stone is the best way to learn a foreign language. The award-winning language solution combines proven learning methods with the world's best speech recognition technology.
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