Sallysbeauty

Aug 2022 - Dec 2022: I live in Montgomery Co MD where merchants charge 5 cents for a bag so I brought my returns back in a small gift bag. I went to the aisle to get the hair color I wanted to exchange my returns for and a young sales girl followed me and watched me. I'm African American so this made me very uncomfortable so I left the aisle and met her at the counter. I took my merch out of the bag and showed it to her & I left it there with her and got what I needed. The next issue I had was that I had a receipt for one Ion hair color but I didn't have a receipt for the other Ion hair color which may have been purchased on a gift card b/c it didn't register on either of my credit cards. The sales girl refused to allow me to exchange it. I asked her name but she refused to tell me. I called customer service and the CSR told the sales clerk the return policy which was to give me store credit but she still refused! I asked for a manager who also refused to give me her name. Nobody wore name tags! The mgr refused to let me exchange the product or give me store credit per their own policy! I left the store and called Sally's HQ again. An escalation person called me a few days later & said that a district field mgr. Would contact me. No one did. From Aug-Nov, 2022 I contacted Sally's HG via phone & email to report possible discrimination & my unresolved but no one followed up with me. On Nov 29, '22, I called HQ again & and spoke to another escalation team lady who apologized for dropping the ball. She had a field mgr. Call me the same day who offered to give me 100% refund but that I'd have to go to another store out of my area. I asked her for a coupon for the inconvenience but she said she couldn't do much. I texted her back & told her that she could offer coupons, giveaways, or discounts as a field mgr. But she didn't respond. I can't express fully how disappointed I am with the service I received at the Rockville location as with the district manager for that location. I feel violated. NEXT: CONSUMER RELATIONS for guidance.