• SelectBlinds

2024 CUSTOMER CHOICE AWARD

SelectBlinds

Ratings On Other Platforms

Trustpilot
4.3 / 5
ResellerRatings
4.6 / 5
Better Business Bureau
4.4 / 5

Overview

SelectBlinds has a rating of 4.5 stars from 3,566 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with SelectBlinds most frequently mention customer service, good quality, and easy installation. SelectBlinds ranks 1st among Blinds sites.

  • Service
    402

Proactively asks for customer feedback

This company responds to reviews on average within 3 days

Positive reviews (last 12 months): 88.1%
Positive
2,729
Neutral
155
Negative
212

Instant Feedback

50,244 reviews

76
See all photos

What reviewers want you to know

Positive highlights

  • I have ordered SelectBlind Roman shades for now 19 windows and all have been perfect.
  • Simple process and top quality product Easy to order and beautiful fit.
  • 2024 Customer Choice Winner

Critical highlights

  • Poor customer service solutions and poor design in the blinds and mounting brackets.
How would you rate SelectBlinds?
Business's Favorite Review

“I am a repeat customer several times over”

Mandy P.
10/31/21

I am a repeat customer several times over. I have only had one sub-par experience with a faulty shade, which was immediately replaced upon my submitting photos/video. Lifetime customer here for ease of use, price, sample selection, affordability, and customer service throughout the process as well as if something goes wrong along the way. Thankyou to all staff that makes the above possible for me. I am truly thankful to have you!

See full review
Top Positive Review

“Order of 2 mid-size blinds.”

Pamela R.
2/11/24

My order came through in great shape, packed well and with all necessary equipment. However I am surprised on how long it took from ordering to receiving. Also, surprised how mediocre and flimsy the products are. So fragile, I thought they might break installing the. Even the thin plastic plug guard doesn't sit properly and pulls at the thin shade. Not surprised if the shades make past a couple of years Unless I'm the one carefully using them.

Reviews (3,566)

Rating

Timeframe

Other

Reviews that mention popular keywords

customer service (1753) roman shades (197) quality product (279) custom blinds (167) wood blinds (72)
Thumbnail of user robine496
1 review
0 helpful votes
March 31st, 2024
Verified purchase

We've ordered from Select Blinds several times and it's always easy and quick. The measuring instructions are spot on — we've never not had the right size when our roman shades arrive, and everything is well packed and shipped with care. Super fast manufacture and shipping, nice selection of styles and fabrics, and it was awesome to get free samples (which we did repeatedly) to see things in person even while ordering online.

We had one shade that buckled a bit with a sewing error at the bottom, but Select Blinds offered to remake the shade and ship it free of charge. No hassle, and got the replacement shade very fast. It was one of the better customer service experiences I've ever had.

Reason I chose this business:

A combination of price, quality, and customer service.

Service
Thumbnail of user kathyk1251
1 review
0 helpful votes
May 8th, 2024
Verified purchase

The original order came quickly which was great. However one motorized blind does not work. We filed a warranty claim and responses have been slow. When they do respond, they keep telling us to try things we've already tried. What good is having a warranty if you're not going to honor it or make it this difficult and time consuming. We've had a shade for 2 weeks now that we not been able to raise. That is a big problem since we're renting the house out soon and have upcoming guests.

Described above.

Reason I chose this business:

Selected because of the quality for the sale price that was offered.

Service
Thumbnail of user brianr1517
Brian R. – SelectBlinds Rep

Hi Kathy,

We appreciate your honest feedback about your Woven Wood Shades, and I want to help improve your experience with SelectBlinds. Please email me at BrandAmbassador@selectblinds.com so we can discuss our options.

Thank you!
– Brian, SelectBlinds Brand Ambassador

Thumbnail of user pamelar1764
1 review
0 helpful votes
February 11th, 2024
Verified purchase

My order came through in great shape, packed well and with all necessary equipment. However I am surprised on how long it took from ordering to receiving. Also, surprised how mediocre and flimsy the products are. So fragile, I thought they might break installing the. Even the thin plastic plug guard doesn't sit properly and pulls at the thin shade. Not surprised if the shades make past a couple of years Unless I'm the one carefully using them.

Reason I chose this business:

Because I have always been pleased with the quality of your shades. Not at all sure now. Very thinly made. End of story.

Thumbnail of user lorib1654
1 review
0 helpful votes
April 13th, 2024
Verified purchase

Fabric samples sent quickly. Easy to order online. Received 8 blinds in a week 1/2. We ordered the standard manual cord loop which work well for us. Simple installation and every one of them align perfectly. Great quality, affordable price. So many compliments. Exactly what we were looking for. Will order again from SelectBlinds!

Called to ensure I ordered length correctly so the blinds would align. My call was answered right away and with a little direction, got the answer needed.

Reason I chose this business:

They had what we were looking for at a great price. Easy ordering with a quick delivery.

Service
Thumbnail of user garyp1731
Gary P.
1 review
0 helpful votes
April 26th, 2024
Verified purchase

I ordered blinds for our new home in Idaho. When I received them, they all were well packaged, hardware for multiple applications, and detailed instructions. As long as my dimensions were correct installing them would be a breeze, which fortunately they were. SelectBlinds cuts them 1/2" less than actual dimension so that if customer will have a little leeway. They have given thought to the customer needs, which is hard to find these days.

Reason I chose this business:

Our daughter used SelectBlinds and told us of the fantastic experience she had so with that kind of recommendation it was a no-brainer who we would use.

Thumbnail of user carlai61
1 review
0 helpful votes
February 11th, 2024
Verified purchase

I have ordered several times from Select Blinds and have never been disappointed. This time I ordered the cellular shades that can be lowered from the top if needed and also raised from the bottom. They look terrific in our office/music room and in the window at the top of our stairs. They also give us many choices for arranging them for privacy when needed. Thank you Select Blinds for such a good product at a very affordable price!

I had some difficulty getting my order to reflect the sale price and the customer service person actually talked with me and finished the order for me on the phone.

Reason I chose this business:

I have had great success with their products in the past. I originally heard about them when they sponsored a radio show that I listened to some years back…Stephanie somebody…

Service
Thumbnail of user hanab40
1 review
0 helpful votes
April 8th, 2024
Verified purchase

Buying blinds can be a daunting experience. They aren't the most fun item to purchase and they are really expensive! This was not my experience with SelectBlinds. They made it the selection process simple with tangible samples that came quickly in the mail. With exact measurements I was able to custom fit two of my "off-sized" windows in my house with a fun flare. And they were so easy to install and now so smooth to use! 10/10 recommend.

Reason I chose this business:

I saw a video of the easy-install on Pinterest and saw the material and company was local (not overseas and therefore I knew it would be better quality - I was right!)

Thumbnail of user jeryla5
1 review
0 helpful votes
May 7th, 2024
Verified purchase

I first ordered the FREE samples which included FREE shipping. They arrived promptly with a whole folder of other blind samples and Promo discounts for first time purchase, which I was.
My Classic Cordless Woven Wood Shades came after a brief delay, all in perfect condition. We installed after viewing the you tube video. First one took a while but after that, it was much easier.
We absolutely love them. Easy to raise up and pull down. We found the screws to be of poor quality, once we replaced those, our install task went smoothly.

Reason I chose this business:

The price point was affordable, compared to Hunter Douglass. Free Samples to review in our home.

Thumbnail of user michellep2920
1 review
0 helpful votes
April 18th, 2024
Verified purchase

I'm a cautious buyer, so after many considerations, I decided on the Cordless Light Filtering Top Down Bottom Up Shades with inside mount - No Drill Blinds. I got this for my bathroom window. Now we can allow light in from the top and still have privacy. I love that this was secured with tension and I didn't need to drill my beautiful wood frames. This shade folds slim, so I can place it at my center pane and it allows full view of my backyard.

Reason I chose this business:

I chose Select Blinds because they did a great job on their website and I felt I fully understood how to measure and install the blinds. I like that they offered samples, but their photos were excellent. I would definitely use them for other window needs.

Thumbnail of user bethf406
1 review
0 helpful votes
March 8th, 2024
Verified purchase

I was able to do this whole process myself, online without any customer support help. It was quick and easy and I'm super happy with my new blinds! I ordered some free samples which came pretty quick, measured my own windows as the website instructed me to do so, and placed my order! The blinds came in a few weeks and turned out great!

Thumbnail of user pattim401
1 review
0 helpful votes
December 14th, 2023
Verified purchase

It really is worth measuring up your own windows doing it yourself. You get free samples to decide what you want and you can see the quality in the products right there. I got the woven shades with a beige backing and it's perfect for privacy and very quality looking.
If I had any questions, somebody was at customer service available to answer all questions and follow up on orders and delivery! What a nice company. Thank you so much.

Polite customer service answered all my questions did not push any other products on me!

Reason I chose this business:

I didn’t want to pay a lot extra for custom blinds. These are equally as good. I did not mind putting the work in.

Service
Thumbnail of user williamt2749
1 review
0 helpful votes
April 15th, 2024
Verified purchase

I was looking for blinds to match the ones in our new house and came across the select blinds website. Ordering was super easy and they had a great selection to choose from. Best thing was they were having a sale so I got custom blinds cheaper than the generic ones I would have gotten at the chain hardware store down the street. They came quickly and went in very easily.

Reason I chose this business:

They were the brand the previous owners used.

Thumbnail of user rhondat334
1 review
0 helpful votes
December 12th, 2023
Verified purchase

Ordering was quick and easy. The pricing was great. We covered our patio door with a zebra shade in "waterfall". It cuts down the bright winter sun on a sunny day without obliterating our view. We use a motorized wand to set the shade. My husband installed it while I went shopping for a couple hours. He said it was straightforward. He had installed these shades on 2 smaller windows in our home, so practice makes perfect! :)

Reason I chose this business:

Value for the money. Easy installation. All of our other window treatments have cone from Select Blinds. We love the company!

Thumbnail of user job692
1 review
0 helpful votes
April 20th, 2024
Verified purchase

Easy online order with good measuring instructions. Easy to install as well. I created a small template board so all hangers are in same location. I would have given 5 stars, but the site showed my order would be done by a date, and it took 2-3 more weeks with no emailed or texted details… just sat there.

Reason I chose this business:

Easy order and good price

Thumbnail of user donnam4225
1 review
0 helpful votes
May 7th, 2024
Verified purchase

The blinds are really good quality for a reasonable price. I did not realize when I was researching and purchased, they do not have an adjustment rod. I a working with the up and down adjustment to get vanes to open and close. I am not completely pleased with this feature lacking. Customer service was great in assisting with measurement. All blinds came as ordered and fit as desired.

Wonderful.

Reason I chose this business:

Similar to a blind I had used and there were many options of sizing.

Service
Thumbnail of user johnf5970
1 review
0 helpful votes
April 23rd, 2024
Verified purchase

I ordered a woven wood shade blind. After install, we notice it was not level on the bottom…it hung lower on the right when pulled down.

I sent an email with photos. They offered to replace. The replacement came in and it's has the same problem as the first. Only difference- it hangs lower on the left now.

No better off than we are with the original order.

The problem was not resolved.

Reason I chose this business:

Previous customer. All products until this recent product have been outstanding. Truly disappointed with it now.

Service
Thumbnail of user brianr1517
Brian R. – SelectBlinds Rep

Hi John,

We appreciate your honest feedback about your Woven Wood Shade, and I want to help improve your experience with SelectBlinds. Please email me at BrandAmbassador@selectblinds.com so we can discuss our options.

Thank you!
– Brian, SelectBlinds Brand Ambassador

Thumbnail of user christopherr1931
1 review
0 helpful votes
April 9th, 2024
Verified purchase

First time buying blinds online. Was worried about measuring correctly but everything worked out. Very positive experience. Only thing that could be improved is the installation directions (pictures did not match mounting hardware)

Thumbnail of user mzeew
1 review
0 helpful votes
January 2nd, 2024
Verified purchase

Website is very nice for shopping - it's intuitive and easy to use making the shopping experience very nice, easy and straightforward. It's almost the perfect website as I found I was able to get all my questions answered without feeling I have to call customer service.
In addition I was about to purchase but the website suggested I get samples first which was a great idea - I received multiple samples which was great.
This was a good shopping experience.

Wait was too long but it might have been a busy time. Besides i

Reason I chose this business:

First time.

Thumbnail of user shirleyg1061
1 review
0 helpful votes
January 12th, 2024
Verified purchase

I would suggest that people measuring for their blinds keep in mind that the company makes the blinds half an inch narrower than what you provide as a width. If you have curtains that doesn't matter. If you don't have curtains then there will be a gap large enough for light to come thru between each side of the blind and the window frame. This is not good if you bought black out blinds.
Otherwise, we like the blinds.

Reason I chose this business:

Yes but I change the measurements I provide to the company.

Thumbnail of user kevins3770
1 review
0 helpful votes
April 16th, 2024
Verified purchase

The blinds fit perfectly and operate flawlessly.
They look great and nearly disappear against our black window frames.
Getting 3 blinds to coordinate took a bit of setup but customer service helped out.

Service
Thumbnail of user maryd3928
1 review
0 helpful votes
February 13th, 2024
Verified purchase

I was hesitant to buy online as I wanted make sure: 1) the quality met my expectations and 2) my DIY measurements were accurate. The design consultants took the time to explain the differences in each product line and how to accurately measure for an inside mount so that the blinds, when open, would be flush with the window opening.

My order was stalled for a week at a Texas FedEx facility, but a call to customer care informed me the blinds were held up in customs. The next day the blinds were on its way.

My order was stalled for a week at a Texas FedEx facility, but a call to customer care informed me the blinds were held up in customs. The next day the blinds were on its way.

Reason I chose this business:

The blinds fit my budget.

Service
Thumbnail of user nelliec65
1 review
0 helpful votes
April 23rd, 2024
Verified purchase

Seeing color and fabric samples before you order is very helpful. The website provides instructions for hanging window coverings. I have recommended SelectBlinds to friends and family.

Thumbnail of user jenniferw3707
1 review
0 helpful votes
April 3rd, 2024
Verified purchase

Select blinds made it easy to order the perfect window covering. Everything I ordered was measured perfectly and looks beautiful in my home.

Reason I chose this business:

Excellent selection

Thumbnail of user jamesk3943
1 review
0 helpful votes
April 11th, 2024
Verified purchase

Easy to install. Work very well. When fully opened the bottom tends to pull back up a bit on its own but they may relax over time.

Reason I chose this business:

I saw them online and price was reasonable

Thumbnail of user laurir39
1 review
0 helpful votes
April 5th, 2024
Verified purchase

Website was user friendly, I measured according to instructions. Blinds came exactly as advertised. Easy to install, look great, and perfect function.

Reason I chose this business:

Had head of them and came up quickly on google search.

Sitejabber for Business

Gain trust and grow your business with customer reviews.

From the business

Buy custom blinds and shades online at SelectBlinds.com & save money over Big Box retailers! Get highest rated, most reviewed brand of custom-quality window treatments. Best prices, free samples & free shipping every day! Shop the online blinds store/c...

Company Representative

Thumbnail of user lisah47
Simas T.
Customer Service Director
Typically responds within 3 days

How do I know I can trust these reviews about SelectBlinds?

  • Sitejabber’s sole mission is to increase online transparency for buyers and businesses
  • Sitejabber has helped over 200M buyers make better purchasing decisions online
  • Suspicious reviews are flagged by our algorithms, moderators, and community members
Have a question about SelectBlinds?