KIBO

Purchased items through a partner site of Shopatron and received them less than 24 hours later. I don't even know how that was possible, but it was amazing! A great experience--would and will recommend highly.

I returned an item. Never got a refund. I changed my visa card cause my tap stopped working. I explained this to them and they said it was refunded to old card. And won't change it. They don't listen. Don't order anything from this place. It's a headache!

Probably the wort online purchase to date. Painful, no notification, no idea if the order went through. No confirmation email, no text, card still has not been charged but I did the site's order confirmation. Tried logging back in got locked out. Got temporary password, didn't work. MAJOR PITA

I had placed an order for bike carrier parts and accessories. I found the prices to be very fair. The shopping experience was excellent, and the order was processed and shipped very fast. Everything was above expectations, and I would highly recommend this company.

After finally getting thru after 1.5 hours customer service agent yelled at me and hung up. Warning, Never Use The Home Hardware online shopping website. Home Depot all the way!

"Excellent service. We were notified via email when our product was ready for pick up. The store staff at the Queen E. Store were terrific."

Ordered through dolphinswimwear.com. Could not talk to an actual human about shipping. I ordered a suit that was shipped from an hour and half away from my home and it took six days to arrive. I received an email saying it shipped Tuesday and in fact it didn't ship until Thursday evening. I wanted to return the item and got the run around on that also. Terrible, terrible experience and zero customer service.

I purchased this as a gift, it was extremely well received and greatly appreciated. Thank you for the experience

Bad experience today with Shopatron as the service provider for a Canadian retailer, Home Hardware. The retailer's website is not synced with the Shopatron website, so IDs and passwords are not maintained. Talk about confusion! I now know enough to go durectly to the Shopatron website to get order status. I'm unable to see my account or orders via the retailer site at all. Amazingky, the order went through, but Shopatron's support of the retailer is severely lacking.

I recently placed an order from Thule which was handled by Shopatron. Not only was the experience quick and easy, the product arrived exactly when they said it would. I'll definitely look for the Shopatron name in the future as a good supplier.

I have purchased items several times (from JL Audio) through the Shopatron site and I am always extremely satisfied with the site, the service, the dealer network and the products supplied. The transaction is smooth and communication is great, keeping you up to speed every step of the way with your order. This is how internet shopping should be - simple, fast, efficient AND showing care for the customer! I'd definitely recommend using these guys!

“A very nice shopping experience! Price was right, ordering from website very easy, and shipping was very quick. Much appreciated.”

I ordered a product and it has been declined twice for unknown reason. Good thing on my third try of purchasing the product it went through. It is stated the order status that it will be shipping soon. I called the customer service to verify when exactly are they going to ship the product and I was informed that it will take 3-4 business days. On top of that they don't give a definite answer on how long will it takes for the product to arrive. My frustration comes with them charging me a shipping fee of roughly 5 dollars and comparing that to other sites like Amazon will guarantee my a two day shipping for the same amount of shipping fee. This is the last time I'm going to purchase any products from them. Their customer service support isn't much help at all.

I am part of a VIP program where this site was chosen for delivery of goods... let me tell you I don't feel being part of a VIP program right now. I shop online quite a bit and I never experienced a service that slow. It took 8 days before it got to the shipper then another 9 days for the shipper to come to me... As a customer I feel the site I deal with is responsible to get what I order in a timely manner. (3 to 5 days max) It seems they clear themselves once it shipped... wrong in my mind! Shopping online had never been that easy and fast... I hope this company will follow the pace of others and take responsibility from start to finish or the VIP program I am with will use a better service provider. I think people need to know...

Great service, communication and also prompt!

I ordered from Modells.com and it was an awesome experience. My order arrived quickly and prompt. I as received updates via email when it was processed and shipped!

Great online experience, aurora was not only easy to order from but my order arrived in record time and perfect condition

They take the money out of your account then your stuck Hard time getting it Back. Bad Customer Service. Lies

“Excellent shopping experience! Here at work there's not a lot of time to browse, so the easy on-line ordering is greatly appreciated! Click onto your site, click the items we need, click onto our stored info, and the order's placed! All in under a minute!”

Very dissatisfied with order fulfilling by Kibo.

I made an online purchase from Thule, which uses Kibo to process orders. 2 of 5 items ordered online were never delivered. Contacted Kibo customer support; they never responded and even closed the support ticket after a few days, with no resolution. Neither a refund nor the parts arriving! It has now been a month since the order, with no resolution in sight.

Re Thule order #*******:
I received only 3 out of 5 items ordered. The following 2 items are missing:
Axle Mounted Hitch Cup - Main Body (Part #: *******)
Cycling Flag - Thule Logo (Part #: *******)

I used it to buy maternity clothes 2 weeks after I ordered, I have not received anything. Unable to get in touch with anyone regarding this order. My advice cancel if website states they use them. Also dispute charges, that way they will learn to improve their customer care.

Perpetual loop on tracking site with no information - retailer simply says speak to Kibo - they have no customer support and items all more than double the delivery time late.

I used shopatron for a transaction thru Nitrous Express, they completed my order and made the entire transaction quick and easy. Thanks!