Shutterfly

1k prints Dull color Default crop is the top not center focal pt. All fotos = Sky. The peeps cut off

I ordered 2 of 1 book and 2 others; 4 in total. 1 printed poorly, 1 damaged. Asked them to reprint, they sent the wrong ones, asked again, sent wrong ones again. I have 6 copies of one book now. Took months for them to get the order right. Perhaps this could have gone better if they hired people who had a good command of the English language. I couldn't understand them, they obviously didn't understand me. Quality of photo books was average. Won't use them again. Photo shows 5/6 books…1 was a gift.

Printed my books incorrectly and in filing a complaint… had me phone chat with over 3 people in an hours time. For no reason, it went from person to person. The last person was looking something up, thanked me for her patience and then I got a conversation time out! Don't waste your time! Too many other good companies out there. I unfortunately wasted 300.00! Here's a photo of one cover… not even my photo choice and no title. My big book is done in incorrect order! I can't even open the one with the weird photo

Just want to thank you all for such an amazing job you did with the photo of my Prue who recently passed. My canvas portrait is BEAUTIFUL

I placed my order with Shutterfly. Was given a date of Dec 14 for delivery. Three more changes in that delivery date got me to Dec 20. They have 100% happiness guarantee. They have a guarantee to upgrade the shipping to get it there faster, but that was not done. Overall, it is one of the worst experiences from beginning to end that I have dealt with in a long time. Customer service was absolutely no help either. What a joke!

S door. I looked at my fyrurfly did not deliver the order. They said it waste my front door but it was neither there nor anywhere on my block. They originally offered to reprint. The next day when I checked the status of the reprint they said they would not and the order would be delivered that day. It was not. Thy refused to reprint or issue a refund. I had no choice but to inform my cc company.Order #**************012

I have been generally happy with my products over the years. However, customer service has always been horrible. Most recently, I can not purchase one of my saved projects. What is infuriating is that I can not get in touch with customer support AT ALL. The phone support hangs up before anyone helps me, the live chat is only capable of sending self help, which is not working. So frustrating, time to find another place to manage photo memories.

The price I spent for these pictures doesn't match the quality. They should have called or emailed me if the pictures didn't look good. But the worst thing is the message I included. I had capitalized the names but that wasn't included. The holiday greeting I had was hard to read with the background, but you can plainly see the shutterfly logo to advertise. Why not give MY message the same clarity? I'm the one paying for it. Never again. They don't have my loyalty anymore.

Warning, don't buy if you can't wait 18 days to get your Holiday cards! I thought we were well ahead of the game ordering this card on Dec 9. But Shutterfly took eight days to print and ship, then another ten days in transit, so we won't even see our cards until Dec 27, two days after Christmas! Shutterfly should be ashamed of this level of service. At the very least they should display a realistic estimated delivery before you complete your order. We've bought our cards from Shutterfly for several years, but we'll absolutely be ordering from a competitor Vistaprint next year.

Ordered framed print for my father in laws first Christmas without his wife. Shutterfly boasts upgraded shipping to ensure it gets there on time. It sat in his town post office for 4 days and now Shutterfly says it's lost.
Instead of offering a refund they offer credit on our next order? There will be no next order.

Holiday cards ordered Dec 5, paid for expedited delivery Dec 13. No delivery on appointed date, but website stated goods were in transit. Still no delivery one week later, yet the website still showed good in transit with projected Dec 13 delivery date. Phone call to customer service determined cards had not yet been printed; could not project when cards would be shipped or delivered. My request for a full refund was refused; so much for their "100% satisfaction guarantee." I will never use this service again (after being a regular customer for twenty years).

I have ordered from Shutterfly for years. I just ordered 4,000 pictures. I got them all, the quality is AWFUL, and worse- they are all shuffled. Not one picture from 3+ years is in order. I have to sort through 4,000 $#*!ty quality pics to arrange them in my photo albums. It already took hours to go through all of my photos to place the order. Am I really supposed to reorder from a different company now?! I'm so mad and disappointed!

I spent hours on a project I was making for a Christmas gift.when it came time to check out I kept getting a error message saying try again later. My promo codes expire today, so I contacted customer support and their response was to delete the app and it's cache in my iPhone settings and see if that works. If I do that my project is gone. What was the point!

There is no QC for the prints. They appear to be good on the computer and then when you get them, they look awful. A simple filter would go a long way.

As far as the customer service goes... GOOD LUCK! I have spent 4 hours on the phone and cannot seem to get anyone that speaks good enough English to fix the print. Four different CS reps and no one can get this figured out, seems there is a lack of training.

This is the second year in a row that Shutterfly has done as absolutely awful job on the envelope addressing for my Christmas cards. Over 20 of the envelopes had the top half of the lettering cut off, off center, half of the recipients name missing, etc. I contacted customer service and their first offer was to give me 3 8X11 prints. I told them that I didn't need enlargement prints, but I needed my Christmas envelops to be re-printed correctly. They agreed, but sent them with no rush or any sense or care or urgency. Complete apathy to a very legitimate customer issue. So, over a week and a half later the new one arrive, and they are the exact same! Apparenlty there is absolutely no one overseeing quality control at Shutterfly. Customer service has been absolutely awful each time I've contacted them. They are extremely slow to respond, not well trained or equipped to handle issues, and altogether apathetic and unhelpful. Never again.

A few months ago I ordered two of the same photo books, paying extra for "professional" printing. The reproduction was terrible so I called customer service and got a refund. I figured that was a fluke, so I made a separate photo book for another vacation. Again, I paid the extra $11.99 for professional printing and the result is the same: the photos look dull. After chatting online with someone who did not know much I called customer assistance. I was assured I will get a refund. What happened, Shutterfly? You used to be dependable. I won't use Shutterfly again.

I'm so frustrated with Shutterfly. I ordered cards on December 7, said they would arrive the 19th, which I thought was a little long, but now it's the 22nd and it says it still is across the country! They charge a lot for terrible service. It even says on their website that they will change the shipping to make sure you get them on time. Will NEVER use this service again.

Ordered some cards for my new boss. Company is still creating the product 7 days later...I could print the thing out and mail it myself...this is ridiculous. Zits a simple card. Called customer service 3 times...bs company avoid...

I ordered Christmas cards to send out BEFORE Christmas. I received a package that was empty. I don't know what's worse not receiving anything or an empty package. How does that even happen? So disappointed and unreliable. I thought ordering in November would be early enough but clearly not. They offered to resend an order but it would not arrive until after Christmas. They did not offer or provide me an option to get the resent order rush delivery to try to rectify their mistake.
The only reason this review is not a 1 is because their customer support refunded me. Although to note, I first attempted to use the chat option but the representative ended the chat without any notice so I had to call their support number.
I recommend ordering your holiday cards in October to make sure you will get them in a timely matter or if failed to deliver that they will be resent in time.

Twice now I have ordered from Shutterfly and twice now I have paid extra to have delivered within a certain time frame that they specify with their delivery charges and twice now they have been past their delivery statement holiday or not! And they don't even get the shipping label till the time the delivery is due at me house so they can't say it's the delivery service. Too many other places to get things done that this company offers and those other companies deliver when expected. Never again! Gave them a second shot and failed, again.

Have been a customer of theirs for over 15 years and they could care less. Ordered Christmas cards Nov 21st. Delivery window was Dec7-9th. My order didnt arrive on the 9th or 10th. They didn't send me a status update which to me seems like an obvious courtesy. So I contacted customer service. The rep just told me plainly that my order would be another 7-10 days from today. They made no effort to help me or try to make it right. I was always willing to look the other way on their ridiculous prices. No more! Done with this company they can keep my photos!

When I signed up with Shutterfly years ago, they continually promised that they would never charge us to keep all our photos safe. Terms are about to change dramatically. They are no longer going to keep storing your photos for free. You have to purchase something once in a while. I'm really ok with that, but they are now also shutting down ALL the share sites! I have about two dozen or so with old family photos I share with relatives across the globe. Shutterfly is shutting them down and won't be offering an alternative. So many broken promises.

Shutterfly is awful. Worst service ever. Christmas Cards promised by a certain date and they are failing to perform on time. We now won't be at our residence to accept the package since it's late. I tried to change to alternate address but they won't intercept via UPS. Offered to pay for new cards and have sent overnight. Now takes 2 weeks to produce the cards and then a week to ship, we would receive around New Years. They have calls outsourced so you speak to someone at home that barely understands English. At one point she said they call us breaking up. Finally hung up frustrated. Never use them again. I should have looked at the reviews.