Sideshow Inc

Ordered a high ticket item. Advert. Clearly states free delivery for this item. Charged for shipping and after being told it would be removed the next day during business hours had a different rep that would not honor advertising and wanted to cancel my order. Very poor customer service.

Sideshow Collectibles won't permit any except stellar reviews on their site but they will not stop me from speaking up about my experience. Sideshowtoy who also goes by Sideshow is an illigitimate company run by scammers and con artists. I had an $1800 statue on preorder payed in full before it finally came into stock and "shipped" but the statue never arrived. As a matter of fact it never even shipped. Sideshow provided me a fake tracking number that showed a package delivered to a different address in a different country on the UPS website. It wasn't my package. Sideshow then claimed my item was lost in transit and denied responsibility. I lost $1800 and by then my PayPal protection window had passed. Sideshow knew this and they took advantage of it. If you're reading this never pay off an item early before it's in stock. And avoid Sideshow.com at all cost.

I was a valuable customer for about 30 years and more. I decided to cancel all open orders. Sideshow kept my NRDs and showed me since the troubles of August 1st with a pre-order item that they're perfect in keeping the money from customers!
Sideshow charged me around 360€ for a Hot Toys pre-order item AND the NRD extra because of a "system failure" they said. On August 17th they refund me 308€ with PayPal and charged the PayPal fee on my account thus it was their mistake! Sideshow really became the worst. That's not business anymore that looks like fraud. Hands away from Sideshow and the business will be honest!

All I can suggest is, if it is an item you REALLY want and cannot live without, order it from somewhere else. I ordered 4 Limited Edition figurines in April of 2022 ($400 - $450 total cost). Delivery dates were pushed back over and over again by Sideshow. Finally called them about 8 months in and asked if the items were cancelled or were they actually going to be delivered, I was told they were still all still valid orders and would be coming into stock. I finally received one of the items I ordered, the other 3 were cancelled more than a year after ordering. I do think Sideshow prices can be lower than other retailers, but that doesn't help if you don't receive the items you ordered and have to scramble later to find them elsewhere (ultimately paying more). Last, I have read other reviews in which Sideshow customers stated that they were unable to leave negative reviews on the website, and I had that same issue. Negative statements kept getting kicked back and could not be submitted. I won't bother shopping here again, it's just not worth saving a little bit to deal with all the problems.