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SpinLife has a rating of 3.7 stars from 167 reviews, indicating that most customers are generally satisfied with their purchases. SpinLife ranks 4th among Wheelchairs sites.
This company responds to reviews on average within 4 days
No positive highlights yet
Have seen and reviewed many scooters! By far SpinLife has made a tedious chore for my safety become easy and yes exciting! I found myself excited because of the choices offered to me that enabled me to maintain my "Swag" while feeling safe on my purchase! Thanks SPINLIFE! The opportunity for paying later was so welcomed and appreciated!
We purchased the Viva Lift Radiance by Pride in 11/2022. The first chair arrived and after assembly, was a non-working chair. So, we had to wait another 10 days for another to be delivered. The box had EXTREME damage and pictures of the box were provided to Spin Life. We should have NEVER accepted the shipment, our bad! Fast forward, on 1/6/24, I emailed Spin Life for problems with chair. Yes, we purchased the 2 year Warranty. I sent them a video of how the chair was operating. They insisted they diagnosed the problem by video, and have ordered the part to repair. Today is 1/15/2024, still no part, and was told there was a manufacturer delay on this part. In the interim, the chair has developed a new issue. I am pleading for them to send a tech out to diagnose the issues with this chair! It is the only recliner in the house for my husband who suffers from chronic back problems, and also knee problems. He's had 3 back surgeries and we need this chair properly diagnosed and fixed ASAP! If you aren't going to fix it, replace or refund the $1623.88. This has been a nightmare of an experience since the first chair and it not working, to this, the second, arriving in a severely damaged/crushed box and now mechanical issues! Terrible experience with this company!
Have seen and reviewed many scooters! By far SpinLife has made a tedious chore for my safety become easy and yes exciting! I found myself excited because of the choices offered to me that enabled me to maintain my "Swag" while feeling safe on my purchase! Thanks SPINLIFE! The opportunity for paying later was so welcomed and appreciated!
Appreciate the extreme knowledge and helpfulness, while wading through all the product information, descriptions of items, in order to make the best item purchases for our daughter.
Thank you
Dear Roy,
We at SpinLife take pride in knowing that we are helping to make a difference in people’s lives by the products we sell and the service that we provide. We thank you for your order and we appreciate your Five Star review.
Sincerely,
SpinLife Customer Service
The associates that assisted me were very helpful, they were patient, kind and explained everything in detail, Thank you
Dear Diane,
We are pleased to hear that the associate you worked with at SpinLife was very helpful. We look forward to serving you in the future. We appreciate that you took the time to give us a 5-Star rating.
Sincerely,
SpinLife Customer Service
Since 2017 I bought 3 basic scouters for my wife which she enjoyed very much, brought her life a new born feeling, however the travel range was limited for us. This season we have ordered this new improved trip-scouter with a lot of new features, such as longer travel range, more powerful battery, especially easier to connect the battery (not like the old one, it was head ache), nevertheless, better looking too. New one was easier to install and would. Be easy to bring into travel, I order another one today for being company with my wife. Thanks for SpinLife's excellent job!
Dear Ching,
We are very pleased to hear how much your wife enjoys her scooters and that you purchased one for yourself. Thank you for being a long-time valued customer of SpinLife. We appreciate your business and your five-star review!
Sincerely,
SpinLife Customer Service
Internet search - found cool exclusive green color 🤩 easy website to navigate- very pleased so far
Dear Carla,
Thank you for taking the time to let us know how pleased you are with SpinLife. We hope you are satisfied with your purchase and we look forward to serving you in the future. We appreciate your 5 Star review
Sincerely,
SpinLife Customer Service
Excellent, user friendly. I enjoyed ordering my lift chair from this site.
Dear Vickie,
Thank you for taking the time to let us know how pleased you were with your buying experience. We hope you are satisfied with your purchase and we look forward to serving you in the future. We thank you for your order and for the 5 Star review.
Sincerely,
SpinLife Customer Service
EXCELLENT Service. Very informative and helpful information
Dear Harry,
Thank you for taking the time to let us know how pleased you are with the service provided to you. We appreciate your Five-Star review!
Sincerely,
SpinLife Customer Service
It was so hard to choose but I finally decided on one, just wish it had the heat and massge as a special bonus. Lots to choose from.
Dear Connie,
We hope you are satisfied with your purchase and we look forward to serving you in the future. We so do appreciate your comments and your 5 star rating!
Sincerely,
SpinLife Customer Service
I always find a good description of what I am looking for on your website.
Dear David.
We are very happy to hear how pleased you are with our website. SpinLife does offer a wide range of products at low prices. It is our hope that we can assist you with your future mobility needs. We appreciate your Five Star review!
Sincerely,
SpinLife Customer Service
I'd never heard of the company until I received a catalog in the mail. The site has a wide variety of products and is easy to navigate through.
My only suggestion would be to have a 3D feature to look at the product - especially when there's a 20% restocking fee on the wheelchair backpack I purchased. I would have liked to see additional angles and vantage points to make sure it fits my needs.
Dear Hermanator,
Thank you for taking the time to letting us know your suggestions. Customer satisfaction is very important to us. We will forward this to our Merchandising team.
Sincerely,
SpinLife Customer Service
Spinlife is a deeply dishonest company.
I purchased a new Flex a Bed mattress for my Hi-Low Flex-A-Bed adjustable bed frame. The product page said it was compatible with my frame. This page showed the correct model in the photos.
I received a different Flex a Bed mattress model than what was in the photos. I put it on the bed and confirmed it does not work. It barely bends and looks like it's going to fall off. You can't really lay down on it safely.
Spinlife says: "The Memory Foam Mattress comes in a variety of sizes, allowing it to fit your current Premier or Hi-Low Flex-A-Bed adjustable bed frame."
Customer service first admitted the manufacturer sent the wrong thing. Now they're pretending otherwise and will not refund an unused (and unusable) $1850 with tax mattress for a person suffering from muscular dystrophy.
Sent proof and customer service just lies and gaslights. Sent pictures of the mattress on the bed literally proving it's the wrong item. It does not bend and practically falls off the base yet the customer service manager says it's fine.
Disputing charges, contacting relevant state government authorities, and filing a small claims lawsuit if necessary.
Do not support Spinlife.
We apologize for any inconvenience this situation may have caused you. We are working closely with you and Flex-a-bed for a mutual resolution. We appreciate the feedback from you.
Phil helped me figure out measurements to have wheelchair work for me. This is my 1st custom chair. Lots of info on internet,so much so that is overwhelming. Phil was great to work with.
Dear Edith,
Thank you for your recent purchase. We appreciate that you let us know about your ordering experience and how pleased you were with working with Phil. He like all of our product specialist are caring and knowledgeable individuals. It is our hope that you will consider SpinLife for any of your future mobility needs. We hope that you will be happy with your new custom wheelchair. We appreciate your Five-Star review!
Sincerely,
SpinLife Customer Service
Ms. Lisa was so patient with us. She took time with my husband and me, answered all our questions, and remained on line while we went through online purchase.
Dear Vanessa,
Thank you for your recent purchase. We appreciate that you let us know about your ordering experience and how pleased you were with working with Lisa. Se like all of our product specialist are caring and knowledgeable individuals. It is our hope that you will consider SpinLife for any of your future mobility needs. We appreciate your Five-Star review!
Sincerely,
SpinLife Customer Service
The man helping me was very helpful, knowledgeable & pleasant & answered all my questions about several wheelchair models before I finally selected one.
Dear Sandra,
Thank you for letting us know of your experience. We hope you are satisfied with your purchase and we look forward to serving you in the future. Thank you for your Five- Star review!
Sincerely,
SpinLife Customer Service
If you replace your battery your fuses your cord and your scooter still won't start to have someone from spend life look at it it's $249 that's only the service charge it does not include if you need a part then there is another $249 charge or more for them to come back and fix whatever is wrong with your scooter and my opinion that is a total ripoff of seniors who purchase their scooters in good faith not knowing the price of the batteries start at $110 for One battery and up the price of a cord to change your battery starts at $171 and up according to what kind of scooter you have outrageous prices but the red flag should have been when they delivered my scooter in front of my apartment building and would not bring it in I should have sent it back then. I feel they really give seniors a total ripoff for their dollar
* SpinLife attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Dear Beverly,
We are sorry that you are experiencing issues with the scooter that you purchased in 2020 which does not show to have a service contract. We always try to trouble shoot issues with the customer over the phone if at all possible. At times we are not able to therefore we have to send a service technician to evaluate the issue and make a determination as to what parts will need to be ordered. When we do this the service technician will have to make a return visit to do the actual repair. There is a charge for each visit. Any parts that are no longer covered under the manufacturer’s warranty would have to be purchased. We would be more than happy to assist you. Please reach out to us at your earliest convenience if you are interested.
Sincerely,
SpinLife Customer Service
We purchased the Viva Lift Radiance by Pride in 11/2022. The first chair arrived and after assembly, was a non-working chair. So, we had to wait another 10 days for another to be delivered. The box had EXTREME damage and pictures of the box were provided to Spin Life. We should have NEVER accepted the shipment, our bad! Fast forward, on 1/6/24, I emailed Spin Life for problems with chair. Yes, we purchased the 2 year Warranty. I sent them a video of how the chair was operating. They insisted they diagnosed the problem by video, and have ordered the part to repair. Today is 1/15/2024, still no part, and was told there was a manufacturer delay on this part. In the interim, the chair has developed a new issue. I am pleading for them to send a tech out to diagnose the issues with this chair! It is the only recliner in the house for my husband who suffers from chronic back problems, and also knee problems. He's had 3 back surgeries and we need this chair properly diagnosed and fixed ASAP! If you aren't going to fix it, replace or refund the $1623.88. This has been a nightmare of an experience since the first chair and it not working, to this, the second, arriving in a severely damaged/crushed box and now mechanical issues! Terrible experience with this company!
Dear Deirdre,
We are sorry you are experiencing issues with your lift chair. Our service department does use video to be able to see what is going on with the product. This enables us to order the part before going out to do the repair. The part needed for your chair has been ordered. Unfortunately, the part is on a backorder with the manufacture and will not be available to ship until 1/26. Once you receive the part, the service technician will contact you to schedule the repair. We do apologize for the delay is getting your lift chair repaired.
Sincerely,
SpinLife Customer Service
The ordering experience seemed to go fine.
I can provide a complete review once the chsir is received.
Thank you
Dear Maggie,
We hope you are satisfied with your purchase and we look forward to serving you in the future.
Sincerely,
SpinLife Customer Service
I have bought several scooters from spin life and always satisfied. Anybody who asks me I recommend your company.
Dear Judith,
Thank you for being a long-time valued customer of SpinLife. We appreciate your your five-star review and your recommendation.
Sincerely,
SpinLife Customer Service
The website was easy to use, quick processing time. Good experience.
Dear Deborah,
We are happy to hear you enjoyed your experience and that we are easy to do business with. We appreciate your Four-Star review!
Sincerely,
SpinLife Customer Service
Something was going on with my point, but the people were diligent, and they help me get to a result of getting my order through
Dear Jamaine,
We are pleased to hear that we were able to resolve your issue. We hope you are satisfied with your purchase and we look forward to serving you in the future.
Sincerely,
SpinLife Customer Service
I love that it easy to fold and unfold and great service
Dear Ana,
Thank you for letting us know how pleased you are with your purchase and the service that we provided to you. Thank you for your 5- Star rating!
Sincerely,
SpinLife Customer Service
Carl was a great help on phone. And placing order was simple.
Dear Carolyn,
Thank you for your recent purchase. We appreciate that you let us know about your ordering experience and how pleased you were with working with Karl. He like all of our product specialist are caring and knowledgeable individuals. It is our hope that you will consider SpinLife for any of your future mobility needs. We appreciate your Five-Star review!
Sincerely,
SpinLife Customer Service
Took some time to go through this site but it's fairly easy to find the points I needed to know. Hope the use of this chair is as good as your web site.
Richard Jenkins
Dear Richard,
We hope you are satisfied with your purchase and we look forward to serving you in the future. Thank you for your order and your 4 Star review!
Sincerely,
SpinLife Customer Service
These guys are the best/gogo pride. I was so nervous. But now i wish i had years ago.
Dear Linda,
Thank you for taking the time to let us know of your experience. The Pride Go Go is one of our more popular scooters with a high rating. Thank you for your 5- Star rating!
Sincerely,
SpinLife Customer Service
Thank you for your sale you are trying my patients now
* SpinLife attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Dear Patrick,
We thank you for your order. Please reach out to us at 800-850-0335 if there is anything we can assist you with.
Sincerely,
SpinLife Customer Service
Gain trust and grow your business with customer reviews.
Mobility scooters, lift chairs, wheelchair ramps, electric wheelchairs. SpinLife sells more wheelchairs than any other internet dealer in the US. Pride, Invacare, Quickie, Harmar brands.
Dear Bonnie,
We are pleased to hear that you had a very good ordering experience and of your excitement. SpinLife offers the widest range of products at the lowest prices to help meet our customers needs. We are happy to hear that you can maintain your "Swag". We look forward to assisting you in the future and your Five Star review is appreciated.
Sincerely,
SpinLife Customer Service