Steep & Cheap

This company showed up on my credit card as a $310 charge for 2 shirts I never ordered. When I called to check on that false order they said "Oh looks like that order was cancelled due to inaccurate billing information" I said BUT you charged my card anyway! "oh, not sure why we did that"- they then asked me to hold for 23 minutes, and the result was "Oh I can't figure it out, I have to check with someone in the morning! I had to cancel my credit card right before Christmas and report fraudulent activity because this company can't follow general business practices - "if wrong billing information is provided don't process the order!"

While searching for camping pillows I came across this site. After comparing prices for a specific pillow, I found Steep & Cheap to be 2/3 less in price. $24.00 elsewhere. 8.00 with them. Cheaper than Amazon and received just as fast. I was skeptical but decided to pull the trigger. Four days later my order was on my doorstep.

100% New product. Not seconds or grey goods
Tracking supplied immediately.
Well packaged.

What more can I say. Outstanding experience.

Watch your credit card statement immediately after a purchase. They bill for several cents more than what they tell you on your bill. I caught them and they said they HAD to do it that way to prevent fraud. Seriously. They finally did straighten out the credit card charge. I only noticed because my new credit card company, Capital One, immediately texts me when a vendor charges my card. Otherwise I probably would not have noticed. And would they have corrected it if I had not? I dunno, but I have NEVER experienced this with ANY other vendor, online or brick/mortar. Sounds VERY odd. It will be my last purchase from Steep & Cheap.

I received two camping stools from this company. One had a cracked plastic foot on one leg. I requested a replacement plastic part over a dozen times and they have not responded to me in any case at any time. I would never buy anything from them again and will be disputing my Credit Card charge tomorrow.

Read the reviews and save yourself the hassle of trying to return an item you didn't order, or never receiving your order at all and having to fight for a refund for a month and a half like I did. Trust me, it's not worth the $10-$20 you may save ordering from this company. Order from a reputable online retailer so if something goes wrong you will actually get what you paid for and will have saved the stress this "retailer" has caused.

Try putting something in your cart on Steep & Cheap and let it sit there for a few weeks to watch the prices fluctuate depending on the particular sale. I did this with two items while I debated whether to splurge or not and I was shocked how the prices went up when the company offered a sale (say $40 off a $200 purchase) and back down again when the sale expired. If you read this review and others here, I think the theme will become clear. This is a company with shady practices. For some, the deal might be worth it; for me, I'd rather support a company that has the same kind of values I try to uphold in the backcountry.

At the beginning this was an AWESOME site. Killer deals for the outdoor enthusiast. Brand new products from last years line on sale from 30-80% off!

Here's how it works (or worked):
- They sell 1 item at a time at a set price (which was heavily discounted)
- It is sold until they are completely out of the product or a set amount of time elapses (1 hour or so)
- You reap the benefits of a awesome deal and they get rid of the products not being sold out in stores.

Two years ago I would have given the site 5 STARS... Now, I can't say the same.
**Opinion**
The discounts are no longer as good and the variety isn't what it use to be. Everything seems to be way too expensive even for a discount website.

Hope this helps.

Recently ordered from this site and it's been a pain in the butt, so much that I would have rather have paid full price on another site to have better service. (1) I paid a few dollars extra for faster shipping and it did not arrive on time (2) when I wrote to ask about this, the reply was unrelated and unhelpful and I received no further help (3) you can't make a return by using an order number, they make you log in, but you have to call if you need to reset your password. Ancient practice.

So, my gear is lost in the mail. Not really their fault, but? I paid for shipping and the item is now 15 days out with no sign on tracking of when I am going to get it. I sent 2 emails with no response. I then called. I was basically told that "thats the thing with the steep and cheap" - its old products and you are getting a discount. No help, no consideration on my price for shipping - nothing. Never buying from either site again.

Difficult to deal with on orders. Slow and expensive shipping compared to other online retailers. Prices fluctuate wildly; product I bought was $60 cheaper the day after I bought it. Offered a refund and never sent it.

Steep and Cheap buys defective products from manufacturers at deeply discounted prices, then they sell them to you. When you buy them and subsequently return them they charge you for shipping which increases their volume with UPS thereby getting them a discount on shipping for all of their sites (. E.g. backcountry.com). The private equity guys that bought backcountry do not care about the long term or the steep&cheap customer. They do care about the backcountry customers. They are trying to lower thier overall shipping costs to sell the company to some other fool. You and I are part of the greater fool theory. No More.

I too would have given them 5 stars a couple years ago. They use to have a great selection of items but now seem to only have ski poles, goggles and helmets. I miss the old steep and cheap.:-( I also agree that their prices on some things are still too "steep".

I have had trouble receiving two deliveries in a row due to their use of what must be the least reliable shipper in the country, Lasership. This shipper has a perfect record of losing or at least delaying delivery of my packages

I purchased a product that needed to be returned. To return the product cost the price of shipping the 1.2 pound product ($7.28) plus an additional $6.99 for me to print the return label. $14.27 total. Having haggled this for over a week, I have given up and will no longer do business with this company. Steep doesn't begin to describe it...

Yes, I've ordered hundreds of items from S&C or WhiskeyMilitia (backcountry.com) since 2007. I can tell because they keep your history readily available online.

Some people on this site seem to have had problems. I have had none. Once I messed up and ordered too quickly trying to snag a deal at the last minute and got the wrong size. It was simple to return and doesn't even require talking to them since they mail you a return slip.

No, there are not "knock offs". These are closeouts, last year models, odd sizes, etc. or otherwise good deals used to increase customer base and incentivize future purchases..

I bought my sleep number bed about 3 years ago. From day one it has been a nightmare. After 1 month one side stated deflating. They came out and said they'd fixed it. No they just made it work for 4 days. I called them back and they told me I couldn't return my bed because I had a " warranty claim ". Since then I have made multiple attempts to get this piece of crap fixed but they conventionally loose there signal or hang up on me. When I say multiple, I have tried over 100 times. Great company here! Good luck! I spent $7000! That's a great company! They should be on the Forbes 500! I'm sure I'm the only one!

I have worn lots of icebreaker body fit 200. I am tall slim hike a lot, the large fits perfect. Never had a fitting issue until steep and cheap. Not sure if they were knock off or made in a different place than normal but I had purchased 3 long sleeve body fit shirts. Two the same and one. None of them fit like a normal icebreaker shirt, tried to wear them couldn't so I gave them away, didn't bother dealing with returns, honestly was choked so I just wont use the site again.

Ordered swimsuit top for 34.95. Sized with chart horrible! Didn't fit, returned with the label printed from the receipt! No whefe on the label, web sight or directions for a return does it indicate the return is 6.99. Bottom line, paid 34.50, shipping total to get here with top price is 43.48. Return credit is 27.51. Why order online if the risk is 16.97 cost to receive and return! Called customer service, Mason said if I had placed the prefer directly on the phone, I could have received a free return label. Wow, ordering on phone is cheaper than online. Lol won't order again or even shop

Save yourself the grief. These guys are a bunch of burnouts.

They overcharged me for hundreds of dollars worth of merchandise that I did NOT order! And now - one month later - they've just charged me for all of those items AGAIN!
Currently, they are holding my money ransom, and I've had to file a dispute with the bank. We'll see how this all pans out.

So i read the reviews and purchased anyways but was leery about it. Well i paid xtra mony to have my product shipped quicker well you guessed it still not product contacted steep and cheap they told me they would refund the extra in shipping which they have not yet. And im still waiting on my product. Lesson learned when there are that many bad reviews look elsewhere this company needs to go away with service like this.

Be very careful of this company I received an email from them saying their warehouse has receive my return and that the money would be on my card. A few months later I go back to check to make sure it went through and sure enough it did not. I contacted them and they said they did oh me $26 no they only the entire amount 78. This place is straight up scamming people they did reluctantly return my money but it's scary to think that the company will tell you they refunded your money and not actually do it.

Strongly advise you shop somewhere else. S&C offered an item at a steep discount, I accepted the offer, I paid them. Then they turned around and said the item was "over ordered" and refunded my money rather than honoring the deal. I will gladly provide proof of the arrogant and irreverent behavior these folks exhibited... danger Will Robinson, DANGER!

I am a verified, first time buyer and had ordered some items online based on their listed item price. At the time of the payment process, they bait and switched ALL their listed prices to a higher cost. A legit business would never do this. BEWARE!
I've contacted Steep&Cheap and am awaiting their reply, if they ever do reply. I've also contacted my payment center of this transaction.