Sunglass Hut

I ordered Maui Jim sunglasses online. They never delivered although said they did. It's a scam. No customer service person to talk to, only online- they never responded to all 30 requests I sent. Buy in store or order elsewhere. Read bbb reviews of sunglasses hut online.

Live in Myrtle Beach S.C. We have various locations here. We visited one location at Broadway at the Beach. Highway 17 Bypass. Middle of the day and no one was there for over 2 hours. Lights on and an out to lunch sign on door? Pissed customer.
Next day we visited Sun Glass Hut at Barefoot Landing, Highway 17 business.
We had the best salesman. Antonio Aurelia. So helpful and conscientious. Very patient. Offered the choice to order a new pair online for same price and very quick delivery.
Of course we did. This young man needs to be rewarded for excellent service.
It is so hard to find young people with such a calming manner and so courteous. I wanted to commend him but this is the only place I can find to do so.

Chantal & Jarvis

To whom it may concern

Friday July 2nd we came into the Robson store just to browse around, and two hours later and over $1,000 later, we had left with the most comfortable & flattering pair of sunglasses we purchased.

Chantal, the sales associate who attended to us was phenomenal. She was patient, friendly, patient, attentive, patient, full of suggestions of our preference in style, patient, professional, and did I mention patient?!

This type of service is definitely hard to find these day's especially in retail.

That location is so lucky to have Chantal working there. To anyone looking to purchase new sunglasses, we highly suggest the Robson location and see Chantal to help you find that pair of SG you've been searching for. I gave it a 4 star because they didn't have A brand new pair of the Gucci sunglasses I purchased so I had purchased the one on display and they would not further discount it as a display model.

I tried to return a pair of Ray-Ban sunglasses. I was told that once the packaging was open that it was nonreturnable. After several minutes calling his management and inspecting the glasses, he said they had damage on them. I believe they caused the damage. I just bought them two days ago. I'm very disappointed in them. N you please create a return label?

I tried to return them to the South Outlet Mall Las Vegas, but initially I was told once the box was open they were nonreturnable. Then the sales rep called his manager and started doing some cleaning and function tests on it. He came back and said they were stained, but we they were only handled and not used, on the way home from Los Angeles. It felt odd that he didn't want to return them initially and then he spent five minutes or more figeting with them, I believe something was done to them on purpose at the Southwest mall outlet.
7400 Las Vegas Blvd S Ste K4, Las Vegas, NV *******

*******584

I bought an item online that I never received any type of information about my order I had to call to be sent a confirmation number of my order and when the package arrived the box was completely empty I sent them all the proofs and I never received any kind of help with my problem their customer service by phone is terrible especially Melissa doesn't know how to treat a customer

I went to Sunglass Hut store in Summerlin Mall in Las Vegas as I needed sunglasses. I picked out two pairs as there was a 50% sale on second pair. I go to checkout counter and she finds one pair in store (sets the box in front of me) but second would need to be ordered and mailed to me. I said fine. She then rings up the sale. I asked where were my sunglasses and she said they would need to be shipped also. I said the reason I came into the store is I needed sunglasses so want to take with me. She responded we can't do that or it voids the sales price. I say that's fine as I wish to cancel the order. She said we can't do that either as all sales are final. I said give me a complaint number to call. After 3 attempts the number was a recording saying they were closed for the day (it was 230 Las Vegas time). So now the problem is with me in terms of cancelling the credit card transaction and filing a complaint with Sunglass Hut. Fine way to run a business.

I bought 03 glasses on 11/20 and they were supposed to be delivered on 11/24, but so far they haven't even been sent, as they are in processing. I sent several emails and called several times. Without being able to solve the problem, it is necessary to have an effective response

We purchased several pairs of women's and men's sunglasses, one set of men's Oakleys and a custom Oakley men's sunglasses. Both priced at $300.00. They approved the return of the regular Oakleys, however, they said they never received them, we have a tracking number/confirmation from UPS. It shows that they received the item, but never refunded any of the money and we had to involve the bank. We've spent thousands with them and this is the outcome and treatment for our loyalty. Needless to say any further purchases won't be done through the Sunglass Hut. It's terrible what has become acceptable with what businesses do with our hard earned money. They didn't send back the sunglasses or issue a refund, so be careful when deciding which vendor to give your hard earned money.

Either Sunglass Hut has employees stealing eyeglasses before your order ships or USPS is stealing eyeglasses. As a repeat customer my package was delivered with a compromised shipping box, an eyeglass case and no glasses. It's been a long time since I had something stolen from me and it doesn't fell good. There has been zero resolution. I have no glasses plus I'm out of $300. They never even offered to replace the missing glasses. SGH, USPS and PayPal all denied claims for the stolen glasses like I'm the liar. Never again. Lesson learned. BUYERS BEWARE!

I purchased beautiful glasses, which were too big. I started a return online and was told to return them to the store. I drove 15 miles, got there and some computer glitche, prevented the return. I therefore, then had to mail them back and drive to the post office to do so. That was over 2 weeks ago. The glasses show as returned to sender on my mail receipt for the past 2 weeks. I have called and emailed Sunglass Hut to get my refund and all I get are excuses. It's been 2 weeks! I have nothing yet as far as my $100 gift card credit back, nor the credit for the remaining amount to my other credit card. My Sunglass Hut account shows nothing in my returns. NOTHING! I am so frustrated after 10 emails, and 5 phone calls and nothing! Don't ever buy a gift card from this company. They treat their customers terribly. I will NEVER shop there again and tell EVERYONE I know to beware as well. I also plan to call the BBB on Monday. This is bologna!

Poor customer service
Will not issue refund on no items
Waited 3 months and took to court
Then said they cannot issue refund as item lost

I want to express my profound disappointment with Sunglasshut.com's customer service regarding my recent order (#*******). This experience has been incredibly frustrating, and I feel compelled to share my story with others.

When my package went missing during its delivery by DHL, I expected Sunglasshut.com to help resolve the issue promptly. Regrettably, their response left much to be desired. Instead of taking responsibility, they directed me to the carrier, washing their hands of the situation.

Their reliance on their "Terms of Use" felt like a dismissive tactic, emphasizing policy over customer care. As a loyal customer, I had hoped for more.

I had chosen Sunglasshut.com to avoid getting tangled in a carrier dispute. I believed they would handle any delivery issues. Unfortunately, my trust was misplaced.

As a result, I am left with no recourse but to share this review. I will include my reference numbers to illustrate the lack of assistance and understanding I received.

In summary, my expectations of Sunglasshut.com's customer service were unmet. I sincerely hope they take this feedback seriously and make significant improvements. Customers deserve better.

Just visited the Duluth sunglass hut at the Miller hill mall. Waited for at least 10 minutes and there was no employee at the store. There was a jacket on a chair. That's all. Anyone could have walked off with glasses and it's also pretty hard to buy sunglasses without someone to help!

Store 4203 in 805 Park City Center in Lancaster, PA *******
Manager and employee there has major ethical issue. The "manager" Kiara, with dark hair and bright red lipstick, is narcissist to customers. The store refused to let us return or exchange sunglasses when the receipt clearly says 30 days "easy" return policy. Staff are narcissist and refused to process return and exchange properly on the register. Instead staff slapped cash on counter and told customers to get the hell out. Staff threatened to call security and police and used scare tactics.

Purchased Armani Exchange sunglasses I was looking forward to receiving them because they're made in Italy good pair of glasses and they were on sale can't beat that price then looked closely stated in China what a rip off paid good money for some cheap knockoffs I don't see how they keep in business and when you call they put this automatic machine they only tell you the store is now closed stay away from the cheap knock offs don't buy from them

Gucci sunglasses started peeling after a couple of months. No response to initial email to luxottica not even to point me in the right direction if not luxottixa. Terrible arrogant service from manager Tyler. Gucci has no number for kering eyewear who apparently manufactures their sunglass. Just B. S all around. They beg you to give them your business and money and leave you stranded. Awful! Will noy ever buy another pair of sunglasses from sunglass
Hut. Ever! Believe that.

Sunglass Hut SUCKS! I'm a successful beautiful black woman who was wrongful accused of shoplifting. This took place on ******* on my daughter birthday. This raggedy company attempted to compensate me by sending me some knock off Gucci shades. I sent photos to Stephanie of me...probably too much for her and the cheap axx company to handle. Never did they make it right. Now I must take legal action. People of color this company cares nothing for us. Go to Specs where color does NOT matter!

I bought a pair of sunglasses Oakley didn't like them brought them to exchange for versace sunglasses didn't like them and they tried to give me have of my money back and the main office they tried the same thing and went through hell to get my money back and they decided to send me a check in the mail and i have to wait on check and I payed them with a debit card never again.
I will oder off line

I ordered sunglasses from their adverstisement on Instagram. It took them over 3 weeks to mail my product, let alone they sent me the wrong sunglasses. This store/website is a SCAM. They advertisement products that are over 50% percent off to get you to order from them. Warning! Do Not Order from these people. Its a totat SCAM! I learned my lesson the hard way. Pass this on to your friends and family.

Ordered an $162 pair of Oakley sunglasses and the box arrived empty. And it definitely looked like the original box, not tampered or taped, has a pull tap seal so can't really mess with that. Reached out twice and was told two different things. Eventually told they may be out of stock and would do money back or send a new pair of available. Waited weeks to be told sorry it's the carriers problem reach out to them. The carrier delivered the package just fine. They just sent me an empty box with no product inside and the packing slip saying what was supposed to be in was in the box. Never buying sunglasses from them again.

I was talked into a pair of glasses I wasn't fully in love with. The sales
Persons was like just try them for a few days. Bring them back if you don't love them. I wore them one time and was told they are not eligible for a return after cleaning glasses for 10 Minutes she said there was a scratch that I can't see and I had no options. I have never had a problem before and will never be going back. Terrible customer service

Having purchased some expensive sun glasses in Mahón airport I was told I would receive a partial refund to my credit card! This never happened and I have contacted them many times but they just ignore my emails!
What a pathetic customer service!

Brought two pairs of sunglasses and simply didn't like the one pair so tried to return immediately. The automated online system sends you a label that doesn't work, I tried different hardware and software to open but nothing. The contact number they send you for returns on the email doesn't work! I then found a contact number through their website which I've range multiple times just to be hung up on! So now I've £140.00 pair of glasses I do not want! I'm sure they is all a ploy / scam! Be very aware before you order.