Swappa

Twice in a row, I bought high dollar phones that turned out to be different than described. The staff has an attitude problem too. I closed my account today and never want to buy anything from anyone on there again.

Sold laptop on this site. The pay system Swappa uses is PayPal. PayPal refuses to transfer my funds to my bank. Swappa's reply was - "Swappa can't help you".
All they care about is getting their cut. After that, they will not help you get paid.

Many phones are sold locked and you will not see it when doing an IMEI search. Their canned response if a problem = contact PayPal or credit company. The locked phones issue widely prevails and Swappa ignores it. Don't buy or sell here.

I commented on a post of an iPad 7th gen sealed in box 32 gen WiFi for $335 instead of $329 brand new on apples website that I didn't understand why he was selling it for more. Then a staff, Heather K, told me that my comment was somehow inappropriate and removed it. That guy selling the iPad is scamming and she is letting them get away with it! That isn't normal!

Horrible! BEWARE! I went to purchase a phone on Swappa from a seller named pdx cellular. They took my money from my card then said they don't accept my payment method. I reported the issue to swappa. They gave me a hard time saying I couldn't show them my emails from card but i have to show them proof by logging in my account. They said the payment is pending and it'll come back on my card in a few days. Its been a week and they still haven't released my money. Swappa or the seller doesn't list phone numbers to contact either on of them. You can only reach Swappa threw email. I can prove all of this threw the emails back in forth between me and Swappa. DONT USE THIS SITE!

Got a 2015 MacBook Pro Retina 13". Opened to clean the fan as it was a 6 year old machine. Found thermal paste all over GPU and a broken battery connector which might prevent any future service or SSD upgrade. Other issues that show that a very sloppy service had been done which makes the computer unreliable. The seller was aware of the issues. There are no options like on other sites to request a return. The site is super slow also. Bought multiple computers on that other auction site (you know which) and never had problems.

Hello, SiteJabber community,

I find myself compelled to share a frustrating experience with SWAPPA, an online marketplace that I once trusted for purchasing electronics. This ordeal has left me feeling disregarded and compelled me to question the integrity and customer service of SWAPPA.

My journey began when my original SWAPPA account was abruptly closed without any clear justification. Seeking to resolve this issue and continue my activities, I created a new account, linked it to my PayPal (which is verified), and resumed browsing phones, contemplating my next purchase. However, before I could make any purchase, SWAPPA inexplicably closed my new account as well, leaving a terse message: "Your account is inactive."

In an attempt to understand the reason behind these closures and seek a resolution, I reached out to SWAPPA multiple times through emails and even tried to contact them via Instagram. My efforts were met with silence; not a single response was received, nor did they acknowledge my attempts to communicate. This lack of response raises significant concerns about what would have happened if I had placed an order and my account was closed in a similar fashion. Would I have been left out in the cold, with no recourse or way to receive the product I paid for?

This experience has been eye-opening and deeply disappointing. A platform that operates in the realm of online sales must uphold a standard of communication and respect towards its users. The complete disregard for customer service and the opaque nature of the account management process at SWAPPA is alarming.

I'm sharing this story as a caution to others who might consider using SWAPPA for their electronics purchases. It's crucial to be aware of the potential issues you might face, including unjust account closures and a startling lack of communication from the company. A marketplace that fails to engage with and respect its customers raises serious questions about its reliability and trustworthiness.

Thank you for taking the time to read about my experience. I hope it serves as a warning and contributes to a broader conversation about consumer rights and the accountability of online marketplaces.

Swappa is a game-changing website that allows you to find the perfect phone, tablet, computer, game system, etc. All for a fraction of any price out on the market! Sellers are simple and straight forward and most importantly, verified! I've bought 5 iPhones for me and my fam and haven't regretted a single second! Totally fast and efficient and worth checking out!

There was an error on their site and I immediately told them I didn't place an order. They ignored the message, and ended up shipping me an item for hundreds of dollars. This is already really poor execution, but then they wouldn't even send me a shipping label to send it back. You'll see a case in BBB about this. They're just washing their hands of it. Hard to believe this kind of thing goes on in America these days. Buy from somewhere else, frankly anywhere else.

Zero communication from the 3rd party seller for 72 hours, where finally a shipping label was created but still never shipped. Rather than the seller finally communicating a shipping date, they retaliated against a Paypal claim and had my account banned. Facebook/eBay/Reddit/Back Market/Gazelle are all better options. Save yourself the headache as Swappa's support seems to be run by teenagers.

I purchased a Iphone 14 Pro Max which cost me $900+ from a month ago and the seller shipped the item but it never arrived to my address. I reported it to Swappa to resolve this matter but they choose to not hold the seller accountable, I went to USPS and they confirmed the item was not shipped properly from the seller and the seller never used a label but written on the package instead.

I went ahead and opened a dispute against the seller and I communicated to swappa and they stop responding to me but once the seller submits a message they would respond. Trust and believe I would never spend a dollar on this $#*! of a company again.

I rather purchase from reputable businesses even if it cost more to get my item purchased.

I strongly recommend to not use this company but if you choose so, remember you have been warned!

The software is simple to use, providing everything in one spot. Upload photos of your phone or tablet, explain its features and accessories, detail any damage or flaws, set a price, and accept or reject buyer offers. The app also includes a ranking system that allows you to rate buyers based on their communication skills and professionalism.

I have bought and sold several iPhones and Apple Watches for myself and family on Swappa over the years. It's sooo easy to use, and when buying I like how many filtering and sorting options they have so you can find the exact device you want at the price you want.

Way less hassle than FB Marketplace because you have a wider selection and don't have to set aside time to meet in person.

When selling, I get way more for my old devices than when doing trade-in.

I tried to sell an iPAD on Swappa. It was in excellent condition, kept in a case, with a tempered screen protector and sold with all accessories. They would not allow me to post it. The said there might be a chip on it. I sent them at least 12 photos and responded to every request they had. They stopped responding altogether and didn't post the iPAD. Huge waste of time to use that site plus they ask to link to your PayPal account. AVOID IT.

It is a reputable online marketplace for buying and selling gently used electronics. Buyers can trust their platform because they rigorously inspect all devices. Excellent and responsive customer support makes the experience smooth and enjoyable. Swappa is great for used electronics.

This is the second time I've used Swappa to buy an electronic device and I've been extremely satisfied with this service. I've had no issues and love how easy it is to get a basically new product for much less than I would pay to get it new from Apple. Others' experience could vary depending on the seller I'm sure but Swappa seems to do a good job of vetting who is selling stuff on their site.

I will never use Swappa.
They charge their service fee (3% for both of sellers and buyers), which makes sense.
But they subtract "sales tax" calculated based on "buyer's" address.

I was a seller in Oregon (no sales tax), sold an item to buyer in Florida (sales tax is 6%).
The buyer paid sales tax as his usual. But they said that can't prove Swappa pays sales tax to FL state.

I wonder it went to their pocket...

I bought a iPhone 11 Pro from celltrade on Swappa. Long story short I received a semi- functioning phone, that was advertised as in mint condition. I immediately reported the problem to Swappa and the seller Celltrade. They requested I send phone back,Unfortunately being a busy professional I had to keep the phone or I could not function at work. A better solution would have been for the seller to send me a replacement phone first and then I could have sent them the flawed phone back. But no they don't care about the buyer. Now I'm stuck with a phone that continuously goes to black screen of death. Swappa makes money of people like me so they will side with the seller. Please, whatever you do, avoid both Swappa and Celltrade. You will get ripped off.

Just bought a macbook air here for a great price, have bought phones and such on the site before and it has always been great.

Iʻve had mostly good experiences with Swappa and Swappa staff; my previous non-sale (seller did not send item though I paid for it) was resolved in about 48 hours with Swappa staff and PayPal. Other purchases were good, sometimes shipping took a bit longer. It really depends on the sellers!

Iʻm in the midst of an issue now that has me frustrated, hence the lower rating - seller agreed to ship quickly, but did not and did not let me know about the delay. (FedEx showed the agreed-on delivery time... then suddenly the delivery date changed the day I was expecting it.)
As I am leaving the country for a week, this leaves in in limbo with no device. Theoretically it arrives sometime next week while I am away, but requires a signature.

Swappa staff have varied in their responses, in this case the last staff member noted that technically the seller is within their timeframe to ship, so itʻs not an issue (despite conversations on the purchase site that it was agreed to ship early and my paying more for that service).

This is the part that troubles me most: my follow-up questions about what I should/could do (Re: delivery as I wouldnʻt be there, no communication with seller) were ignored.

My advice when using Swappa: be **very** clear about shipping, deadlines, and refunds if those arenʻt met before you pay for it; always assume extra time for delivery - even if you pay extra for fast shipping; as a buyer expect to have to do all the follow up, checking, etc. if there is a problem.
(In both cases where I had issues, I had to follow up repeatedly, look up additional info, etc. It takes a lot of time!)

So i had purchased a phone through a seller on swappa...

I get the phone and try to activate it and my carrier says it's stolen!... the carrier of the phone was at&t and my carrier is cricket. So it should work!

The seller admits in the comments that the phone has been locked out by at&t and can't be activated! But instead of shipping me a phone right away they're waiting for me to send the STOLEN! Phone back!

I contacted Rob from swappa and he acted like he could care less! So not only do they not protect the buyer but they don't care if the crap is stolen!

NEVER AGAIN!

I ordered a phone for $700 plus, conditioned on prompt shipment. The seller shipped on time -- by the slowest method, which is predicted by UPS to take six days, which means that it might arrive sometime late next week if I am lucky. Swappa said, "too bad, UPS ground is acceptable." Stick with Amazon fulfillment or Prime -- at least you'll get your item in some reasonable time. I buy horse equipment online and, even on Facebook Marketplace, the shipping time is less than 1/2 of Swappa. Stay away unless you have no need for what you are buying.

Wide selection of products at good prices and in great condition. I've bought AirPods and an iPhone from swappa and was 100% satisfied with both. Will definitely use again. Highly recommended.