Thank you for keeping your word. I received my refund în a bit longer time, but I'm happy I didn't lose my money.
Just recommending to contact the company before ordering, because they might not have the item that's on internet page. Will save you a lot of time and worries.
Tip for consumers:
Call them before ordering
Products used:
None
Do not buy from this company. They sell fakes.
Last November I bought a Xiaomi Redmi 5 from them. My phone OS/software was not updating. They said it was normal. Xiaomi confirmed that the phone had a fake ROM installed. I returned it for that reason (to a given address in Shenzhen, China) but was refused a refund as they denied that the phone was fake and that the phone was 'used.' How could it not be 'used' when I had to test it and found that it was fake?
I reported it to the Consumer Council of Hong Kong. They could not take action as they have no powers to do so. It was already May 2020 and I reported them to the Hong Kong Customs and Excise Department. Up to now (August 2020), they could not provide a solution.
Meantime, I found that this company is only registered in Hong Kong without a business premise. The seller operates from a residential house in Shenzhen.
Conclusion: Hong Kong authorities cannot offer consumer protection. Avoid taking risks by buying from Hong Kong if in doubt.
A gang of thieves VERY BAD EXPERIENCE
CONCLUSION: I do not recommend for any reason to buy even a charger from this site, you save nothing, you lose health and are TOTALLY inefficient.
How professional it looked at the beginning, it ended so tragically. I never got the product and lost my money.
Haven't delivered my item and regular failure to communicate. Matter to be reported to UK police if this continues much longer. DO NOT USE THEM!
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