Teleflora

Ordered a plant arrangement for Valentine's Day shipped for 2/13 date. When received not only was it smaller but it was a different arrangement altogether. I tried to get them to rectify the situation since it was still one day before Valentines but all they offered was a $20 refund. I'm extremely disappointed with their service and will never order from them again. I don't recommend anyone else does either.

It was very difficult to place an order with the phone representative due to a language barrier. The bouquet I ordered was significantly different from what I received, but at least my loved ones were happy with it.

I live in Texas & ordered online flowers for my sister's funeral in Miami, FL from Teleflora. I ordered Premium because it displayed the most flowers. Must to my disappointment when I actually saw what they sent they should have been embarrassed because it was no where near what was advertised. Very few flowers the vase wasn't even full. Shameful display especially since this was for a funeral. I expressed my disappointment & received a response with no acknowledgement for charging for a standard arrangement. I will never use Teleflora again & warn everyone to be aware of their false advertising

It was so easy to use the site an order I will definitely return the experience was awesome. I will tell others about this experience.

Horrible experience. Ordered flowers for my mother's birthday. Selected teleflora because they said they could deliver it on the same day. Paid for order and included tip. Later that day I get the following voicemail:
(direct excerpt from voicemail to text) "... unfortunately the shop messages and they said that they need an alternate delivery date to deliver the order since there is an eclipse occurring so the soonest date they can deliver is tomorrow..."
I was flabbergasted. What does an eclipse have to do with delivering flowers? I called customer support and after 11 minutes on the phone with the rep who kept repeating "will you accept the delivery for tomorrow?" They finally agreed to comp the order and deliver it on the day originally promised. It became clear he lied to me to get off of the call, as my mother informed me that not only did she not get the flowers on her birthday, she still has not received them a day later. Unbelievable and unethical. Will never order from them again.

What you get vs. what was ordered doesn't even compare. I wrote an email requesting a refund on a $90 bouquet and they refunded $27.

I will never try this place again, they charge for early guaranteed delivery and then just don't, the customer service is nonexistent, they have no idea what they're doing, for what the charge they should be stepping it up, buyer beware don't bet on them to get anything to you. Worst flower delivery ever, thanks for nothing you incompetent fools. SO JUST AN UPDATE THEY NOW REFUSE TO GIVE ME A REFUND. DO NOT USE THIS HORIBLE PLACE. YOU GET RIPPED OFF, AND NO ONE AT THE SO CALLED CUSTOMER SERVICE WILL EVEN TRY T HELP YOU.

Using this website was easy and so convenient. My friends relative passed and I wanted to send my friend flowers same day via delivery. Same day service was offered and provided! My friend received her flowers within a few hours so that was awesome. She sent me a picture of flowers to thank me, but the vase wasn't the vase I picked out on website. Although I was looking forward to that vase, the flowers were LOVELY! Put a smile on my friends face.

If I could I would give them a big ZERO. I ordered a centerpiece to be sent to my family for Christmas and what arrived...a vase of carnations and one rose. I will NEVER use them again!

So embarrassing!

I ordered a casket spray well enough in advance for a funeral on a Monday. I paid extra for early delivery explaining what time the service was. I called and was told no problem they could do it. I got an email Friday afternoon saying that they would not be able to make the delivery time and could they deliver it to my house later. A casket spray, for THE CASKET. Delivered to my house AFTER the service? First of all you would think funerals would take time precedence over any regular flower deliveries. This came off as insensitive and downright ludicrous.

Along with an obit I received an electronic form to order flowers for the Memorial and Funeral Services. Since this was the dad of a long-time business partner, I placed the order. When presented for payment, there were multiple charges not mentioned but I OK'd them and placed the order 4 or 5 days before the services. On the morning of the services, 45 mins after the first service, someone who could not speak understandable English called and at my request transferred me to someone else who did not know why they were calling. Eventually, I was told that when they tried to place the order on the morning of the service, they couldn't find a florist. There was nothing they could do. This is not a reliable service and I will NEVER use them again.

Placed an order at 10 AM for evening delivery. Spoke with the manager to make sure they deliver it on time and get positive. At 5 PM they called me and informed that my order will be delivered tomorrow. They ruined my event (my wife's birthday party). Just horrible, absolutely irresponsible.

I have been getting the Thomas Kincaid buildings since they started for my anniversary as I was married at Christmas. This years sweet shop is the poorest workmanship of all the buildings so far. The detail is horrible compared to the earlier buildings. If this years looks as poor I will not purchase it. The sweet shop do even look like it belongs in the same collection.
Very disappointed.Compare to previous buildings. See the difference in workmanship.

AVOID AT ALL COST! There are 1409 reviews, 85% are one star. We ordered a floral from their website the day prior and paid $81 to have the flowers delivered the next day. We found out the flowers are being delivered from the same town we wanted them delivered to. It is now 5 PM and the flowers were not delivered. They said delivery is from 11AM to 7PM. This is bogus and wrong. Worst place to buy flowers from. When we called to express our disgust all we got was we can refund you. They should put on their webpage, We don't just sell flowers, we can refund as well as we don't deliver on time.

I ordered cotton candy flowers and what i received was not comparable. There was way too much white and did not look near the picture.

I ordered a 74.99 flower arrangement to comfort my manager after some stressful business discussions. While I understand substitutions are likely, the described item contained several roses among the other flowers. As far as I can tell from the photo posted by the recipient, there were no roses and the appear to have been replaced with cheaper carnations. I don't feel like I got my money's worth.

We ordered a matching corsage and boutonniere for my son's prom and paid extra to insure it would arrive before 1 pm. The corsage showed up seconds before my son left to pick up his date. It was not what he chose and was quite beaten up. The boutonniere never showed up. Customer service said they would "punish" the florist, which doesn't help anyone. Created enormous stress and in the end, we didn't get what we paid for and didn't get the boutonniere at all.

Still don't know if our order has been delivered (it should have by now), but of all the online orders I make from lots of different companies…. Teleflora is the hardest to deal with, and by the time you check out, your final charge has somehow mysteriously doubled.
But that's just the way it is, I like the selection, and the flowers have [generally] been attractive and as described.

Very disappointed. Order cancelled 2 days before Mother's Day; "unable to fulfill with their network".

BEWARE! Ordered flower's for my Mother's 89th birthday. Order was cancelled, no reason given. Called them and was told that there wasn't a florist in my area? I ordered them online and even ordered with the zip code that was given stating that these certain arrangement were available in that area. Then she said, " We can get you what is called the Designers Choice for $95-$120. You wouldn't have a choice of flowers or arrangement!" I said, "I thought you said there was a florist available in that area? So you want to charge my card again, to place an order that may or not may not get delivered, with flowers and an arrangement I cannot see? Are you serious?" I asked to speak to a supervisor, she claimed she was one, but refused to give me her last name or transfer me to her supervisor. I am so frustrated and ticked right now. I don't have the money to charge more flowers and was told it would be 2-10 days before I would be reimbursed. DO NOT ORDER FLOWERS FROM THIS COMPANY...THEY ARE A COMPLETE AND UTTER RIP OFF AND A FRAUDS!

I ordered from them for my sisters wake. I ordered a large spray over $300. They were not delivered to the funeral home. It took me five phone calls to get through to an actual person. They said the florist was unable to fill my order. Nobody called to inform me of this. They said they'd make it and deliver it the follow day. The wake was not the following day. I was extremely upset. Never will I order from them again, and you shouldn't either!

They emailed me at 6pm on the day of delivery to say they could not deliver the flowers I had ordered. That left me no time to arrange an alternative gift. Then they refused to refund the full amount because the person who took the order made an error, and their records did not reflect the amount they charged my card. I'm having to go through the claims process on VISA to try and get my money back. Terrible company--unreliable, incompetent and dishonest.

Terrible, over priced. The bouquet they delivered doesn't even look close to what they offer in the picture. It was an absolute embarrassment, Im very disappointed, I would never order from them again. Don't recommend it at all.