• TexasElectricityRatings.com

TexasElectricityRatings.com

Overview

TexasElectricityRatings.com has a rating of 4.9 stars from 14,603 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with TexasElectricityRatings.com most frequently mention customer service, account number, and shopping experience. TexasElectricityRatings.com ranks 2nd among Price Comparison sites.

Positive reviews (last 12 months): 100%
Positive
5
Neutral
0
Negative
0

What reviewers want you to know

Positive highlights

  • It's only because of your awesome customer services "Sonia" that made this experience worth it.

Critical highlights

No critical highlights yet

How would you rate TexasElectricityRatings.com?
Top Positive Review

“User-friendly assistance in switching Texas retail electricity providers”

Erik V.
4/22/24

TexasElectricityRatings has an easy-to-use and comprehensive site for deciding upon switching retail electricity providers ("REP") in Texas. While beings neutral entity andnot endorsing any given REO over another, they provide detailed performance reports and customer reviews of the various available REPs, as well as the offered rates and legal documentation to aid your choice.

Top Critical Review

“Broker website, very risky possible identity theft”

Saravanan N.
2/16/23

They seem to be broker website which collect SSN and personal information. They have some very sketchy phone customer service. The on call support people did not speak good English, some cheap offshore call center, they did not have any information on my online order, they did not even understand my questions, they only kept trying to sell more stuff. Basically a dead end if you try calling. I am only worried if there are some hidden fees they are going to charge or worse sell my personal information and cause identity theft.

Reviews (14,603)

Rating

Timeframe

Other

Reviews that mention popular keywords

customer service (22)
Thumbnail of user erikv142
1 review
0 helpful votes
April 22nd, 2024
Verified purchase

TexasElectricityRatings has an easy-to-use and comprehensive site for deciding upon switching retail electricity providers ("REP") in Texas. While beings neutral entity andnot endorsing any given REO over another, they provide detailed performance reports and customer reviews of the various available REPs, as well as the offered rates and legal documentation to aid your choice.

Thumbnail of user alexanderq4
Anna L.
1 review
0 helpful votes
May 19th, 2020
Verified purchase

No clear indication of protection of my personal data, or notice if it will not be used for other purposes.

Thumbnail of user robertp5564
1 review
0 helpful votes
May 5th, 2024
Verified purchase

Very efficient, very easy and great rates. Explained all comparisons to find the best rates for my needs are for my area.

Thumbnail of user kirkm256
1 review
0 helpful votes
February 24th, 2024
Verified purchase

Nice, but had to combine info with another website to get company ratings.

Thumbnail of user saravanann7
1 review
0 helpful votes
February 16th, 2023

They seem to be broker website which collect SSN and personal information. They have some very sketchy phone customer service. The on call support people did not speak good English, some cheap offshore call center, they did not have any information on my online order, they did not even understand my questions, they only kept trying to sell more stuff. Basically a dead end if you try calling. I am only worried if there are some hidden fees they are going to charge or worse sell my personal information and cause identity theft.

Service
Value
Shipping
Returns
Quality
Thumbnail of user hannan42
1 review
0 helpful votes
February 24th, 2024
Verified purchase

We ordered our service online and got what we needed the next day. The process was very convenient!

Thumbnail of user sherryr76
Sherry R.
1 review
0 helpful votes
September 5th, 2020
Verified purchase

Electric service is too confusing. Too may parts. You say 6. Whatever cents per kwh and then it's more if you use less than 1000... and no where is the whole price shown up front. Bait and switch.

Thumbnail of user cedricb72
1 review
0 helpful votes
January 26th, 2023
Verified purchase

The service was quick and easy. I did not have to deal with very much paper work and also it was hassle free. I did everything online and I didn't have to deal with getting my electricity turned on with personnel. The best thing about the electricity is that I didn't have to pay any money to get my sevice on.

Thumbnail of user lisae1497
1 review
0 helpful votes
November 14th, 2022

Appreciate the ability to compare different electricity suppliers in one place. It was easy to navigate the site and I was able to find the supplier that best meets my energy needs.

Thumbnail of user larrye33
Larry E.
7 reviews
1 helpful vote
November 8th, 2018
Verified purchase

I had to call three different phone numbers to get a rate quote from Direct Energy for the Dayton Power and Light service area in Ohio, and then your on-line new customer and telephone customer service rate quotes did not agree! Do you have any explanation for these problems?

Thumbnail of user jackc1127
2 reviews
0 helpful votes
January 15th, 2023
Verified purchase

Great service with one exception. I keep getting emails saying my order is not yet completed. I called and they told me "no sir, you're good to go". Then, I got another email.

Thumbnail of user wendyl886
1 review
0 helpful votes
May 1st, 2024
Verified purchase

The process to order electrical turn on for a new house was fast and efficient.

Thumbnail of user jennt16
Jenn T.
2 reviews
1 helpful vote
February 27th, 2020
Verified purchase

Need additional assistance and expedite power. I have a waiver for my utility deposit that came directly from the attorney general's office, semicolon for being a victim of domestic violence they have waived my required deposit for all running utilities for me to move to a safe location. I do not see anywhere where I can upload documents on your website to provide this documentation to you.

Thumbnail of user deandrek5
1 review
0 helpful votes
January 9th, 2023
Verified purchase

Good so far. Just got it zzzzzzzzszzzzzzzzz xszzzzzzszzzz s as a a s

Thumbnail of user robertq18
Robert Q.
9 reviews
4 helpful votes
March 4th, 2020
Verified purchase

Your website has nothing to do with my shopping experience. My dissatisfaction is with the system in place. In every other state that I have lived in, there has been a single energy provider, yet my average bill was about 2/3 my average bill so far. Energy deregulation in Texas has apparently not made significant strides towards more affordable energy.

Thumbnail of user lynnk497
1 review
0 helpful votes
May 30th, 2023
Verified purchase

Easy transfer so easy to complete lalalalalalalala

Thumbnail of user danielq15
Daniel Q.
6 reviews
0 helpful votes
August 18th, 2019
Verified purchase

your process was misleading. When I opted to check availability you process took me to sign up.When I tried to go back your plan disappeared. Took me quite awhile to find it again.

Thumbnail of user forrestc15
Forrest C.
1 review
0 helpful votes
March 25th, 2018
Verified purchase

Some basic charges and or fees would be nice before submitting a request for service. " Buy our service and we will let you know what it cost later" is not what consumers want.

Thumbnail of user miguelp49
Miguel P.
1 review
0 helpful votes
August 14th, 2020
Verified purchase

I submitted my request for their electric plan and chose immediate service but I ended up spending a day and a half without electricity. I'm not sure what went wrong on my part, I did place my order late afternoon past 5 I'm guessing everyone went home and I started my next day without appliances or lights. Spent the entire day without power until next evening. Perhaps I should've acitivated the service at least with 3 days heads up.

Thumbnail of user jeffd178
Jeff D.
2 reviews
1 helpful vote
February 13th, 2020
Verified purchase

extremely user friendly and VERY helpful. it would have taken me hours to gather all of the information that you supplied in seconds. thank you for making my move in so much easier!

Thumbnail of user cynthiab135
Cynthia B.
6 reviews
1 helpful vote
February 5th, 2020
Verified purchase

Easy to use, intuitive and great price as I was frustrated with my previous provider. Thank you for making it so easy. Yea.

Thumbnail of user jeesoungb
Jeesoung B.
1 review
0 helpful votes
June 3rd, 2020
Verified purchase

Been using Texas Electricity Ratings for 5 years now and it's the easiest, safest, quickest way to find the best rate. Thank you!!

Thumbnail of user isabelf27
William C.
2 reviews
0 helpful votes
February 29th, 2020
Verified purchase

It's a great deal, I guess on my end wasn't so great. I'd highly recommend reliant to anyone else. Thank you

Thumbnail of user mustafax
Mustafa X.
1 review
0 helpful votes
December 31st, 2019
Verified purchase

Good rates and easy to enroll. Would have been perfect if (even partial) green/renewable energy contribution was present.

Thumbnail of user marthag74
Martha G.
1 review
1 helpful vote
March 21st, 2020
Verified purchase

Reasonable rate of 7.6 with credit of $95.00 it will surely help me. I will recommend this to friends.Is there incentives when we give referrals??????

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Karl T.

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