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The Classy Home has a rating of 4.7 stars from 17,531 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with The Classy Home most frequently mention customer service, shopping experience, and delivery date. The Classy Home ranks 5th among Furniture sites.
This company responds to reviews on average within 19 days
This is my 3rd purchase of the Palace Imports Solid Wood Jumbo Chests. These are absolutely AMAZING! They are beautiful pieces of furniture! They are tall and narrow enough to where they are perfect for small spaces, but still provide ample storage space. They are top notch quality, easy to assemble, and best of all - affordable for solid wood! Plus - The Classy Home ships quickly and securely. A++++
I ordered my item beginning of December 2023, and I still did not received it. This company customer service is terrible, and AM trucking they work with to deliver merchandise is the worse… they are giving me wrong information, and running me in circle. This is the worst experience. I already paid them, and not having my order after over 3 1/2 months… please, please do not buy anything from this company. You will be in my situation for sure… they are absolutely terrible. Even they did not deliver my order. They send me email that if merchandise is damaged. I am not allowed to reject it! What kind of company will treat the customer like this except " the classy home" I am very upset, worry that my money is gone, and still waiting to maybe see a light at end of the tunnel before I claim an action against them.
This is my 3rd purchase of the Palace Imports Solid Wood Jumbo Chests. These are absolutely AMAZING! They are beautiful pieces of furniture! They are tall and narrow enough to where they are perfect for small spaces, but still provide ample storage space. They are top notch quality, easy to assemble, and best of all - affordable for solid wood! Plus - The Classy Home ships quickly and securely. A++++
Products used:
Palace Imports Jumbo Chest
I ordered my item beginning of December 2023, and I still did not received it. This company customer service is terrible, and AM trucking they work with to deliver merchandise is the worse… they are giving me wrong information, and running me in circle. This is the worst experience. I already paid them, and not having my order after over 3 1/2 months… please, please do not buy anything from this company. You will be in my situation for sure… they are absolutely terrible. Even they did not deliver my order. They send me email that if merchandise is damaged. I am not allowed to reject it! What kind of company will treat the customer like this except " the classy home" I am very upset, worry that my money is gone, and still waiting to maybe see a light at end of the tunnel before I claim an action against them.
Hello Nahid,
I am writing to extend my sincerest apologies for the inconvenience and disappointment you experienced with our delivery service and the condition of the furniture you received. We have thoroughly reviewed our delivery processes to prevent any future delays. In addition to addressing the issues you faced, we have taken the liberty to provide you with compensation as a gesture of goodwill for the inconvenience you experienced. We hope that this gesture demonstrates our commitment to making things right and reaffirms our dedication to your satisfaction.
Thank you!
I am extremely satisfied with my purchase from The Classy Home. Not only did they keep me informed every step, but the delivery company delivered on time and was very polite and professional. One piece of hardware was missing, but I informed them and it came in a timely manner. I would highly recommend this company for all furnishing needs.
Thank you for your wonderful feedback, June! We love hearing our customer's satisfaction with our service as we always strive to provide the best customer service. Looking forward to doing business with you again soon!
Great price. Fast shipping. Cheaper than I could get locally because my chair side table was small enough that I did not have to pay freight shipping.
Thank you for your feedback, Jason! I am glad you are satifsfied with our prices, shipping time and service. We look forward to serving you again soon.
You met my expectations, delivered and assembled it all with your White Glove service.
Very satisfied
Thank you
I ordered a lovely faux fur comforter from The Classy Home and it came after about 4 business days. I'm delighted with the comforter, it's lovely and soft and warm, and there were no problems with the ordering or shipping whatsoever. Great work!
Rebecca, thanks for your feedback! We are glad that you are satisfied with your purchase. Looking forward to serving you again some time.
One of the panels on the extended table had a corner that was lifted/damaged. The process of showing and speaking to someone within the company was easy. I was very impressed with how fast they resent new panels to us. I would highly recommend the company.
Hi Francisco,
Your feedback is truly appreciated! Thank you for the taking the time to share you satisfaction with our service.
I was happy to find the bed we wanted here but communication was rough, I had to reach out several times to see when it was going to be shipped versus what was said. Then when it finally arrived the box was damaged, missing parts and the bed frame damaged too. Then replacement parts were sent that were incorrect and we had to have them altered to make it work bc we just needed the bed supports so it can be used. Could have been a better experience.
Hi Ail, i'm truly sorry to hear that you are experiencing some issues with your order. Please reach out to us so we can review it and make sure it was all settled correctly. Thank you!
Gorgeous style, incredible quality, lots of compliments! Excellent customer service too! Great price too!
Thank you Laura! We're so glad that you like your new chairs.
I was skeptical of buying a bed on line but glad I did. Communication with the company was great. The bed is beautiful. The men that put it together weee professional.
Thank you so much for your postive feedback! We really appreciate it.
I purchased two dressers, silver and white. They look very pretty and shiny. However, one of the knobs was broken and they both rock, so I had to put something underneath one side but they do make a presentation.
Hi Denise, i'm sorry to hear that you are having some issues with your dresser. Please contact our support team at Support@theclassyhome.com and we will make sure to assist you with your issue. Thank you!
The bed is sturdy and perfect for my 8years son.
One part(no 6) was cracked and they sent replacement very quickly. We are happy with our new bed and looking to buy queen size bed if we find!
Hi Sahadev, We truly appreciate your feedback on our product and service!
We look forward to doing business with you again soon!
I ordered twice and unfortunately there was an issue with both orders. I will say Classy Home worked with me until I was completely satisfied and this works for me. They don't make the furniture but they sell it and took responsibility in that regard, thanks!
Hi Veronica,
Our team is committed to resolving any issues that may arise with orders as customer satisfaction is our top priority. We look forward to serving you again in the future!
The table is stunning, the whole process to receive the table was very easy and the description was accurate. Exceeded my expectations.
Thank you so much Maryury for taking the time to share your experience! We are glad to hear that you were satisfied with our service and with the table you received. Keep on shopping!
We had a Nesting Table delivered on December 21,2023, with no hardware to put it together. It is now Jan. 2,2024 and we still have not gotten the hardware. We have called at least five times and have gotten the same run-around. They say they are going to send the Fed Ex tracking number. It has never happened. I would never purchase anything from this company, again. They have used the excuse that it has been the holidays. How long does it take to get the hardware and get it to Fed Ex. They took my money and now I am left with a table that I can not put together. No one at their company seems to care. Very poor customer service!
I've ordered display cases by coaster on two separate occasions. Each time fed ex has to call me asking for my apartment number even tho it's included in my customer profile. Not a huge deal just kind of annoying. Aside from that everything with theclassyhome.com has been stellar service.
Hi Collin, i'm sorry to hear about your experience with FedEx. We are constantly working to improve and your feedback surely helps out. Please Contact us at Support@theclassyhome.com so we can get your informaiton and see what happened.Thank you!
All furniture shipped is good order and assembled.
Thank you for your amazing feedback Reginald!
Beautiful piece but it was cracked. They didn't even bring it to the front door. One the boxes was a little damaged.
Hi,
We are truly sorry for the great inconvenience.
We are working this out for you replacing the table top.
We hope this will satisfy you.
Thank you for shopping with us.
Fast delivery. Beautiful item. Will order from the Classy Home again. Great prices!
Thanks Sheryl, looking forward to serving you again some time!
Quick delivery, very satisfied. Quick delivery, very satisfied
Thank you Juilie!
I love the rug. It took a little longer than I expected but worth the wait.
Thanks Kathleen, use it in good health! Looking forward to serving you again in the future!
Delivered on time and packaged well. Courteous delivery men.
Thank you Michele!
Excellent communication throughout the entire process. Even rushed the delivery due to my travel schedule. Fantastic customer service.
Thanks for your positive feedback! We're glad to hear about your great experience!
They had a better price on the exact same piece of furniture that my local furniture store had. Shipping was easy and there was excellent communication with the delivery company. It arrived incredibly well packaged. My husband owned a UPS store and professionally packaged things for a living and he was impressed with how well it was packaged. I will definitely order from Classy home in the future!
Hi Jessica, thank you so much for your amazing feedback! Your kind words mean a lot to us. We look forward to serving you again in the future.
Gain trust and grow your business with customer reviews.
The Classy Home, name in itself suggests, how much we are eager and anxious to turn your ordinary looking home into classy home. We, at, The Classy Home firmly believes that your home is your most proud possession in this world, so, to make your proud...
Hi Angela,
Your feedback is truly appreciated! We are so happy to hear that you like the quality of our products and most of all your satisfaction with our service. Looking forward to doing future business with you!