Ticket Club has a rating of 2.6 stars from 266 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Ticket Club most frequently mention customer service problems. Ticket Club ranks 48th among Tickets sites.
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Got some excellent seats in the center of the second row of the balcony for what goes by reasonable prices these days (LOL) on relatively short notice, to the most in-demand Broadway show of all time. Delivery by email was super convenient. If I lost my tickets before the date, (and I didn't) I could have reprinted them any number of times as replacements.
The company sent invalid tickets and then went silent until an hour before the event. I was already inside the game with replacement tickets because there was a pre-game ceremony. They refused to offer a refund. Warning - don't buy tickets from here.
I was a bit nervous to use this site to purchase some pretty pricey tickets to MLB All-Star but other sites fees were just ridiculous so I gave it a shot. I am truly glad I did. I ordered from a preferred vendor and the tickets arrived weeks ahead of time. They kept me informed throughout the entire process. I saved $200 in fees, had great seats and a wonderful experience from purchase to closing pitch. So glad I stumbled upon them. I will definitely recommend and use them again.
Quick and efficient way to purchase tickets. I would recommend this service to anybody. Try it. Itll make your life easier.
The company sent invalid tickets and then went silent until an hour before the event. I was already inside the game with replacement tickets because there was a pre-game ceremony. They refused to offer a refund. Warning - don't buy tickets from here.
Purchased baseball tickets as a mother's day ticket. Was charged for tickets, but never received any sort of confirmation or ticket. I did receive and email asking me to rate my purchase so I know they had the correct email.
When trying to check the status of my order on their website, it said I could not view my orders until I verified my email. Tried to resend the verification repeatedly over several days and received absolutely nothing. No directions or anything on their website.
Went through their customer service chat several times where they sound repeatedly ask for my order number after informing them I could not view it due to the lack of verification.
Finally after threatening to sue/report to the BBB and requesting a refund they gave me a convoluted set of directions involving the installation of a completely unrelated MLB BP app on my phone, registering a second account through here, and somehow my tickets were magically accessible through this app. Of course these directions were not sent to me previously at all or posted on their website anywhere. By the time I got access to my tickets, it was less than an hour before the start of the game.
Avoid this company. It's worth paying the extra fees to not have to deal with their BS and maybe not even get the tickets.
Tip for consumers:
If you can't find your baseball tickets, download the MLB ballpark app and make an account with the same email address and you may be able to find them. Don't expect the company to share this info with you.
Products used:
Baseball tickets
I stumbled across this website and I have to say these people are great. The customer service was phenomenal. I will definitely shop here again!
Dangerous scam company, these people were willing to lie to my bank. This concert never took place for Giveon due to the fact that it was canceled because of Covid. This train wreck went from a disaster to fall on 911 not only was the show canceled after we drove all the way up to LA 30mins before no one reached out to anyone through an email or text message but this company had the audacity to lie to my bank when it was clear as day that the concert never took place.we
Were supposed to be refund due to Covid. Like it was stated on their website when I purchased the ticket can't believe companies like this are able to function whoever created this company your day will come Point blank this company is willing to steal hundreds and hundreds of dollars from you beware and do not buy your ticket from here their statements in policy absolutely holding the water you might as well be better given your money to Hunter Biden because it's long gone and smoked up shameful disgusting company
I have been waiting 6 weeks for an adjustment made to my membership fee. Through an email I was assured that after I place my first order, my membership fee would be adjusted to a returning members fee of $9.99.
I tried calling several times. They keep you on hold forever, then they say someone will call back. First time no one called back. Second time they called but I missed them. Third time I called, waited 1.5 hours and no option given for callback.
I can't imagine if you have a problem with your tickets, how anything could be resolved! Nobody answers the phone or replies to email.
So frustrated!
Ordered tickets to the MLB game (Nationals vs Marlins) online while in Washington, DC. Tickets were sent the next day to my email. They were as promised, close to first base. No additional fees were charged on top of the listed price, I'm pleased with this interaction.
Cheapest price for the same tickets by far. I checked StubHub, Vivid and Ticketmaster resale site and these were the cheapest.
My husband accidently purchased tickets with his touch screen lap top and emailed them IMMEDIATELY along with eBay, eBay said they should have no problem refunding the purchase since we emailed within an hour, but they where so wrong! We received an email 2 days later and with no reason attached they just denied the request! Thst was completely wrong! It was obvious what had happened. They had not even sent out the tickets yet! We will NEVER purchase nor recommend any ticket purchasing from these people, they are obviously only all about the money!
Got some excellent seats in the center of the second row of the balcony for what goes by reasonable prices these days (LOL) on relatively short notice, to the most in-demand Broadway show of all time. Delivery by email was super convenient. If I lost my tickets before the date, (and I didn't) I could have reprinted them any number of times as replacements.
I like the easy purchasing process and no process fees. A lot of options to choose from and I would recommend it to everyone.
I was sent the wrong tickets missed out on the game I actually brought tickets for then I had to prove they sent the wrong tickets only thing I got after pulling teeth was a refund no Apology or compensation to show any Empathy i would never do business with site again and would not advise it stay away
Tip for consumers:
Don't chance it
Products used:
Ticket club
I have used them once for a sporting event and once for theatre tickets. Both times, I was extremely happy. They are reliable, I received my tickets quickly, and no fees!
Scammers! Claim no fees then raise face value of ticket. Compared same seats on concerts and ticketmaster was cheaper even with fees. Should be illegal. Total scumbag company.
Found two excellent seats in minutes and received eTickets immediately. Very easy and efficient. Good price.
An update to the layout of the way of finding seats would be beneficial but other than that not to bad
Received tickets within hours, very impressive. Thank you Customer service was exceptionally nice and helpful in teaching me how to download my digital tickets.
Ticket club was showing the stage in the wrong location for the Garth Brooks concert in LAS on August 22,2020. We purchased seats thinking we were fairly close to stage, They changed the stage location when I brought it to their attention. Wrote their CEO, Peter Vaccaro, asking to give us seats we thought we bought. He has ignored us to date!
Great service with great notifications. The membership is awesome as well saves a lot of money. Will continue to purchase any events through this website.
Great tickets, came fast and easy to print off. Also the best prices you will find anywhere! Would definitely recommend to anyone looking for sporting events!
Great service! Confirmed within minutes of payment. Thank you again for the great VIP seats. I will definitely recommend this to my friends and family.
You can get tickets from a top exchange, without the big surprise fees.
Find the cheapest rates in the industry here at Ticket Club.