• Tickets.Expert

Overview

Tickets.Expert has a rating of 3.6 stars from 1,399 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Tickets.Expert most frequently mention service fee, great experience, and cant wait. Tickets.Expert ranks 10th among Tickets sites.

  • Service
    20
  • Shipping
    14
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What reviewers want you to know

Positive highlights

  • Worked well, but what about an $85.00 service fee on a relatively inexpensive ticket price.
  • Love the website and this has to be 100 characters so type type type

Critical highlights

  • The service fees are hidden until check-out, which is NOT GOOD!
  • Horrible experience and even worse customer service!
How would you rate Tickets.Expert?
Top Positive Review

“Prompt delivery”

Gary C.
2/17/22

We are pleased with how fast our tickets were delivered to our email. Thank you for making this happen so sesmlessly

Top Critical Review

“SCAM”

Colin B.
7/9/22

Paid for the tickets and recieved no confirmation or receipt. The website said when I purchased on the 24th June that my tickets would be texted to me on the 1st of July. When I didn't get confirmation I emailed, no response. 2nd July I phoned customer services and was told to email with the subject urgent. No response. The event was the 4th of July and I had to buy new tickets from a different provider. I emailed again to explain i never recieved the tickets, they emailed back saying it was emailed to me on the 24th of June. No emails at all, including junk mail and other folders. I feel totally robbed and there's nothing I can do about it. Avoid like the plague! Buy tickets from ticket master.

Reviews (1,399)

Rating

Timeframe

Other

Reviews that mention popular keywords

service fees (183) service fee (183) 100 characters (39) customer service (33) service charge (54) ticket price (41) purchase tickets (39) 100 words (11)
Thumbnail of user garyc1434
1 review
0 helpful votes
February 17th, 2022

We are pleased with how fast our tickets were delivered to our email. Thank you for making this happen so sesmlessly

Thumbnail of user jessem82
1 review
0 helpful votes
September 30th, 2017

This site is easy to use. But I havent received my tickets yet. Makes me a little nervous and concerned.

Thumbnail of user ronaldl47
1 review
0 helpful votes
October 15th, 2017

Confusing. NooooooooooooooooooooooooooooooooooooooooooooaooooooooooooooOoooooooooooooooooooaioooooooooooooooooooooooo

Thumbnail of user shawnb70
1 review
0 helpful votes
October 24th, 2017

Good service overall but a bit confusing in trying to print my tickets I think maybe I'm not tech Davey enough

Thumbnail of user normav3
1 review
0 helpful votes
May 28th, 2017

Easiest and quickest experience with online concert ticket purchasing. Will definitely use this site.

Thumbnail of user colinb346
1 review
0 helpful votes
July 9th, 2022

Paid for the tickets and recieved no confirmation or receipt. The website said when I purchased on the 24th June that my tickets would be texted to me on the 1st of July.

When I didn't get confirmation I emailed, no response.

2nd July I phoned customer services and was told to email with the subject urgent. No response.

The event was the 4th of July and I had to buy new tickets from a different provider.

I emailed again to explain i never recieved the tickets, they emailed back saying it was emailed to me on the 24th of June. No emails at all, including junk mail and other folders.

I feel totally robbed and there's nothing I can do about it. Avoid like the plague! Buy tickets from ticket master.

Tip for consumers:
Avoid

Service
Value
Shipping
Returns
Quality
Thumbnail of user donk103
1 review
0 helpful votes
August 31st, 2017

A quick, easy, and convenient way to find non inflated prices on the events you're interested in experiencing.

Thumbnail of user abhip1
1 review
0 helpful votes
October 31st, 2017

Nice website... gives a view of seat and price side by side... cheaper also(upper level)... service fees are high though

Thumbnail of user joses124
1 review
0 helpful votes
September 28th, 2017

I just need my damn ticket, and not this bull$#*! submit gang's is obviously a waste of time to write 100 characters

Thumbnail of user eleanore32
1 review
0 helpful votes
June 19th, 2021

Tickets were never received. What a scam outfit you are. Will notify my credit card company today.
Eleanor

Thumbnail of user zenym
1 review
0 helpful votes
October 27th, 2017

Delivery by email $8 give me a...
And fees $$ crazy
It was easy otherwise, got my tickets right away

Thumbnail of user ronc93
1 review
0 helpful votes
November 1st, 2017

Very pleased with overall transaction. Although I had some trouble (at first) determining how to download the tickets.

Thumbnail of user stevew262
1 review
0 helpful votes
November 21st, 2017

Seemed easy to me but not a cheap service charge, almost $70 for two tickets, maybe $10-15/ticket.?

Service
Value
Shipping
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Quality
Thumbnail of user talhahm
1 review
0 helpful votes
October 7th, 2017

Thanks for delivering these tickets to me in a timely fashion. There were no problems nor any issues.

Thumbnail of user jadar24
1 review
0 helpful votes
October 7th, 2022

I order 2 Luke Combs concert tickets for Nov 22,2022 in London Ont, Canada on Aug 5. There were multiple red flags right from the start; 1: I never received an order confirmation email. 2: I was supposed to receive my tickets via email on Aug 8 and I never did (it is now Oct 7). 3: I called multiple times and never actually go through to a real person, just the automated voice. I checked the status of my tickets through an option on the phone and it said they had already emailed them to me and that they will resend them, which they never did. I also emailed them twice and I never got a response, I got a generated email saying that the email address was no longer in use but there was no other email address on their website. I have applied for a dispute on this purchase because this site is definitely a scam. I just ended up buying new tickets from a different site which didn't have hidden service fees so it was cheaper anyways! Do not buy from Tickets. Expert!

Service
Value
Shipping
Returns
Quality
Thumbnail of user wadep14
Wade P.
1 review
0 helpful votes
November 6th, 2017

Uh. Where are my e-tickets? Fees for what? Not a very efficient service. E-communication needs some work.

Thumbnail of user andreww198
1 review
0 helpful votes
December 3rd, 2017

Fast and easy to order tickets for events. I kinda wish they showed whether or not certain sections were sold out

Thumbnail of user johnt451
1 review
0 helpful votes
October 23rd, 2017

Easy to purchase with best prices on the net.!

Thumbnail of user alexw131
1 review
0 helpful votes
December 16th, 2017

Please don't make me write a review. Oh, one hundred characters you say? How about this? Have I reached it yet?

Thumbnail of user jlg3
2 reviews
0 helpful votes
November 21st, 2017

Never done before, but ordering was very easy. We'll see how it goes when I receive my tickets; whether to reuse Tickets. Expert.

Thumbnail of user maggiej22
1 review
0 helpful votes
February 5th, 2018

Upset have not received tickets email twice no response. I am about to go make police report and file fraud charges and let bank handle it

Thumbnail of user brandonc72
1 review
0 helpful votes
November 21st, 2017

Great so far, will update once tickets are actually in hand...

Thumbnail of user mariahw6
1 review
0 helpful votes
December 4th, 2017

This website was helpful and easy to find the most suitable tickets. Having some issues getting the actually ticket but I am hoping after fillingthis out I will find them.

Thumbnail of user mariag233
1 review
0 helpful votes
December 13th, 2017

This was great to do thanks so much the concierge was awesome who helped us to book this and I hope she has a great life. This was the cheapiest and easiest way to book something and we will do this again one day when we return to Canada.

Thumbnail of user crystalh64
1 review
0 helpful votes
October 23rd, 2017

We would of liked to have our downloadable tickets sooner than 10/16/18. But it was a very simple process for ordering.

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Industry Experts Finding Tickets for Sports, Concerts, Theater

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