Toaster Oven

Russell Hobbs Luna red 2 slice toaster bought in January 2020. I didn't want a fast toasting display, I want a piece of toast. Toast is supposed to be dry and crisp. This stupid machine scorches the toast lightly on the outside, giving the appearance of a nice piece of toast, but it is soggy on the inside. Steam pours out of the toast when you butter it. You get singed bread with a soggy pulpy centre, which is supposed to be toast. I hate it. I haven't had a real piece of toast since January and I have to restrain myself from throwing it in the garbage bin. I have tried all settings and manual manoeuvres possible to get a piece of toast but you end up with soggy hot bread with a fake browning or a charred inedible black apology for toast. But there's more. This toaster was a replacement for a Russell Hobbs "Legacy" Special Edition (Ha ha ha ha ha) which burnt 5 slices of bread to a cinder with smoke pouring out of it and had to return it. The designers and Russell Hobbs management should be force fed slices of toast from my toaster every morning until they admit it's absolute rubbish that doesn't make anything like toast.

www.toaster-oven.net no refunds! - I ordered a toaster oven from www.toaster-oven.net before the holidays. Was first sent an email saying it was shipped on 11/03. After a week went by and still no toaster oven delivered I contacted them for a tracking # and status. I heard nothing back from www.toaster-oven.net I waited 10 days then sent a second more terse email that got a response saying the oven was back ordered. This was confusing, was it shipped as they first said or was it back ordered as they are now saying. So I asked for a refund and to this day(90 days later) I haven't received a follow up email, the toaster oven or a refund. The customer service number they list is a joke, I have called numerous times and have yet to speak to a live person. I have left my name, number and order # as requested but have never gotten one call back. Please be very weary of this online company www.toaster-oven.net