TokyoTreat

In 2022, I gave each of my 3 children a year's subscription to Sakuaraco (a branch of TokyoTreat Ltd. In December 2023, TokyoTreat Ltd. renewed my children's subscriptions without my permission and charged me $1,620 ($540 for each subscription). I have protested the charge, but TokyoTreat Ltd. says that their "system" will not allow a refund once it has been charged. THIS IS OUTRAGEOUS, and potential customers should be aware that this company is no better than a common thief.

I subscribed after a trip to Tokyo - my children enjoyed the snacks I brought back, so I thought it would be fun to recreate the experience monthly. The boxes get repetitive fast. They find a way to make any snack fit into any theme,

"These crackers are round, like Christmas ornaments."

"The cracker's round shape reminds us of Halloween pumpkins."

I made the mistake of subscribing for a year and not deselecting 'Auto-renew.' After I saw a $540 charge on my AMEX for renewal, I canceled but was informed that I would not be refunded. On the plus side, I'll be receiving the same snacks every month until 2025. Looking forward to getting round crackers that remind Tokyo Treat of Easter Eggs in March.

I love these snacks! My favorite are the Matcha Kitkats keep up the good work and I can't wait for the Halloween box!

Caution! This service is deceptive and fraudulent. Beware before making any transactions, as they engage in dishonest practices and can't be trusted.

I bought a package but I never received it I contacted customer support and they refused to give me a refund

I subscribed for a 12-month prepaid plan in March 2023. The first few months were fine. Although I was not too satisfied with their snacks, at least I received them. The July box never came. The customer services were terrible. They don't care about customer at all. They said they shipped and provided a tracking # that I couldn't track. After that incident, I decided to let it go and waited till the prepaid plan end. But the worst didn't happen yet. March 15,2024, I got an invoice saying I paid $540 for next year. Their website says Billed annual. Cancel anytime, but it's not true. This company auto renewed and took my money via PayPal without my authorization. I emailed them right away and they refused to refund me even they have not shipped any boxes yet. They said they still ship 12 boxes to me every month since I paid already. They said I couldn't cancel when I subscribed. I'm working with PayPal trying to get my money back.

I did the one month subscription to see what this was all about. The box was great but definitely not worth the price you pay. After a month, I saw a new charge on my card. I tried logging into my account and it would not let me. It took me over 30 minutes to log in. Apparently, if you don't confirm your address you cannot access your account and therefore cannot cancel your membership. I received NO update that they were going to charge me. Most companies will send you a reminder if they are going to charge you. As soon as I saw the email, I messaged customer service. It took them over 24 hours to get to me and then they said they could not refund it. The box wasn't even shipped out! Absolutely ridiculous, lack of care for their customers, just another business that only cares about money. Save your time and your money.

Customer service is atrocious at the time of this it is June 2021 and I'm still trying to resolve a missing July crate from 2020. If it wasn't for their customer service I might actually recommend them but it is your gamble. Switched to Japan crate and they at least refunded a missing crate in about 3 months.

Also to note they will block you on social media and delete your messages if you try to complain publicly.

There are lots of nice food in this box and they even put two minute ramen noodles it makes you feel like you're in japan

I originally subscribed for a year. The boxes are definitely not worth the money they charge. There have also been boxes where items were not available and were not sent. The main reason for my 1 star rating is that they auto renew your subscription without any heads up. I was not aware of this. I emailed several times to tell them I did not authorize the payment (even though I had cancelled) and requested a refund. There is absolutely no reason I should be stuck with another year of this subscription. It is a complete waste of money for what they actually send.

These boxes don't dissapoint! I can't wait the next box! The box in the picture is not complete, I already ate half 😅

The contents are lovely and well packaged, but they give you no warning when they will charge your card and by then it's too late to cancel. The "customer service" is rude and completely unhelpful.

I thought this was a nice birthday gift for my 14 year old daughter, but I was given no option or reminder that the subscription was going to renew at the year mark. Circumstances had changed and I can no longer afford it, but they refuse to help. This experience has ruined what was an otherwise nice product.

It's almost perfect! The only thing I wish I could change is the shipping method. It's express only so I can't get lower cost shipping even though I'm totally okay with waiting.
But the contents of the box and the customer support are absolutely top notch. Huge fan and I won't be stopping my subscription anytime soon! If you're thinking about getting it just do it. It's absolutely worth it when you open up your box to all those yummy goodies! :)

Fairly large array of items (at least with the premium box), but mostly just sweets; Lacks the variety of competing services like Bokksu. If you're really into candy that might be fine, though it does get a bit repetitive.
The monthly theme and little bits of Japanese culture are kinda cute.

The biggest con is that it feels a bit like... well, a con.
They really go out of their way to obscure the auto-renewal of the subscription and keep it in fine print, give no option to opt out of it, and provide no reminders until the next payment has been processed. Also, of course, no refunds once the payment has been made, even if the payment is for multiple months and none of them have actually shipped yet.
When opening a ticket with their support system, one of the main answers that automatically pops up is exactly about this, stating only that they don't give refunds. So, you can tell this is an issue that happens to a lot of customers, who end up paying hundreds of dollars unintentionally. Not surprising, since the company clearly made intentional design choices to encourage these kinds of "accidents".

On top of that, they offer rewards for giving them reviews, hoping to drown out the complaints they get for their poor customer service with even_more_ shady manipulation.

In my book, honest business practices are more important than any specific product (especially considering the quality of the product isn't exceptional either, and arguably worse than their competitors), which is the main cause for the low score.

I didn't even know this was a thing - my 10 year old son is very into all things Japanese, especially the food. When I heard about this box full of Japanese snacks, I had to try it! We're impressed with the fast shipping, the snack variety, and the booklet that describes every snack and even lists allergens. Love it!

Super fun subscription box. This is my first time ordering something like this and it was such a pleasant surprise. Packed full of treats I've never seen before. I'm very excited to try them all! Only one item didn't quite survive the mailing process - rip full moon pon salted cracker. Still going to enjoy eating the crumbs!

I ordered Tokyo Treats for my grandsons. They enjoyed them for a while but grew tired of them. I had no intention of resubscribing for another 6 months. Before the 6 months were up, Tokyo Treats took $276 out of my checking account. On the day it happened, I notified them that I did not want another 6 months. It was very difficult to find how to notify them. They do not publish their phone number. You must notify them on their website. They refuse to give me my money back. I feel robbed! I will never do business with this company again! Beware!

The KitKat and poki were tasty, and the drink was an amazing experience.We are waiting for new box's and different taste

I'M IN LOVE!

I've been very interested in experiencing new snacks and drinks from Japan and there's no better way to do it than to use Tokyo Treat!

It IS shipped all the way from Japan so it does take a little while to arrive BUT it's all authentic and legit!
The prices might put you off at first but just look at what you get for your money! I'd say it's a pretty amazing value!
There are a few good subscription options (I only bought 1 month as i wanted to just try it out) and you can opt out at any time!

I would very highly recommend Tokyo Treat!

The boxes contain great snacks and treats! Very recommended if you are into trying snacks from other countries.

Tokyo treat is a reliable source of both interesting and new treats that you may not have tried before. It is like Christmas every time I get a box. In the past the shipping took for ever but was free and now the shipping cost money but the box gets to you lightning fast. Honestly I prefer how it is now. At the end of the day as long as i get to fry some new kit Kats I'm excited. Thanks Tokyo treat!

I paid sakuraco 6 boxes to deliver to my parents as a present and from 4 boxes shipped only 1 was received. I tried to cancel and get a refund but Tokyo Trear said they didnt want to give me my money back. This is a scam. Don't hire their services. You won't get the packages and they don't care at all.

Amazing service! The treats are so cute, very often creative and of course delicious. You won't know until you try