TurboTax

Absolutely terrible, they say they can track estimated refund and not even close. I will never use them again, scam. Not good. Don't use them. I'd rather pay another provider

No customer service link on their website. Their online help link does not work. They don't give you a way to reset your password.
Take my advice and go elsewhere. If anything goes wrong you will regret trying (operative word) to find help.

In preparing our 2023 Canadian taxes, the online software would not allow us to carry forward tuition amounts, even though there was a refund and no need to use any of the amount. I spent almost 2 hours on the phone with the support group and he eventually hung up on me when he could not find a solution!

Turbotax is only good at taken your money. If you have a issue that's when you learn they don't care about you and are not on your team. It's bad enough your dealing with a corrupt government agency and that you will be doing it alone. Uncle scam is not your friend and neither is turbo tax. If you like disappointment in your life you find plenty of it at turbo tax. They take sorry Ness to a whole new level. Keep your heart pressed to find anyone more sorry than these guys. I do not recommend turbo tax

I strongly suggest you use another tax filing software program. I have tried to E-File for 3 years in a row and each time I get a notice from the IRS for rejected return. Most recently I was told to follow the instructions for the rejection notice and veriefied that the AGI from the previous year was in fact correct, and it still would not work. Consequently the product has resulted in penalties and late fees from the IRS and State. Terrible. I strongly suggest you find another tax program to use.

Customer service supervisor was rude to tell me the fee is what it is when it was suppose to be a free service to file a 1040 with no additional forms items. I was also told their is other company's out there outside of Turbo tax and that maybe I should use one of them. I recommend not to use turbo tax as it's not a free service with filing a 1040 and most importantly the Supervisor hung up on me during conversation.

Very disappointed in the 2023 Turbo Tax. I am a retired CPA and have been using this product many years. I use this product first so I can determine how much I can get out of my IRA at the lowest rate possible. Despite paying early and being told the software would be completed on line prior to December 31 the capital loss carryover was not complete. Next problem was that the numbers for my prior year are incorrect. Last issue is Turbo Tax just won't give up on trying to sell things.

Turbo tax is a rip off. They stole money from me and tell me I am in the wrong place even though I am on their website. Called them and would not return my money for their product even though I can not use it

I paid to file my taxes through Intuit Turbo Tax. I logged off to get more information. However, when I logged back in to file, the site took me back to the payment page, even though I had paid and had a receipt with a product #. I called four different #s each associated with TurboTax. Each one told me to call the other #. What a scam! I will never use TurboTax ever again. I highly recommend that everyone avoid the TurboTax!

Do not buy the Turbo Tax Assess and Review. I had done my with Turbo Tax Standard online and hadnt submitted it yet. I wanted it to be reviewed as I did not like the end result so I purchased The Assist and Review and all he did was go over it. There was no advice on how to change something to my advantage or any tips of a kind. Total waste of money!

I will never ever use Intuit Turbo Tax again. I did not understand why my New York State tax return included 4 vouchers for estimated taxes & an Underpayment of Estimated Taxes form.
When I called Intuit Turbotax, I got even more frustrated. The woman, Clarissa, that I talked to did not help me at all. She told me that I had the 4 vouchers for estimated taxes & the Underpayment of Estimated
Taxes form because I underpaid the state last year. I just checked; what she told me is not true. Lastly, when I was getting ready to end the call, she laughed. Beyond Terrible Customer Service.

Now that you become a repeat customer I was charged $193.00 to do a simple return That I grossed
$13,000.00 I am single 60 years old. Long Island NY. I will never never use them again beware. All they do is review, rereview and review again and again. By the time you completed you do not care anymore on the fees bcause it took hours and hours to complete. They used to be good but now I wood give them 5 negitive star!

The bait and switch is real with Turbo Tax. Advertising is extremely misleading. It is consistently exponentially more expensive than it is originally presented. You cannot access specific line items. Unlike its competitors' websites, TurboTax does not always make old returns available. Customer service people are courteous but incompetent.

I'm retired and disabled. TurboTax charged me $150.00 dollars for us to do our taxes because my wife has Obama care. Our adjusted gross income was right at $9800. 00 dollars. I filed two days before the deadline and had to pay it, but never again. They're scammers.

The worst. It seems like a criminal enterprise. I had used the service for 8 years, but since they were bought, they were reported for a "fees from refund" problem and now are using an alleged "bug" to hold your nearly finished return hostage when you don't agree to an up-sell to a more expensive version and/or pay for customer support. The customer service system is a well designed defensive barrier. After days of trying, with no help at all, I reported them. The IRS advised me to abandon my partial return and go elsewhere, due to changes at Intuit. The FTC listed the complaint in the Sentinel database for law enforcement.
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Just saw that the FTC is accusing them of deceptive practices.

Charged me almost 400 out of my bank account and refused to give me a refund as no one knows where my taxes are at. Vanish out of clear air, and they tell me sorry about my luck for the most part. Lost my business for good and I will definitely be spreading the word to everyone I know and warning how they're commenting crimes and getting away with it. Charging people to file there taxes and 3 months later they can't tell you where your money is or how much or anything. Theft of services I think but what do I know I'm not lawyer.hard working citizens getting screwed by this system.

1)This year there is a major software glitch to link 1099-NEC to Schedule C. Called to report it and was told it would be fixed by a certain date & time. It has yet to be fixed.
2)Automated phone system is terrible and for the most part prevents anyone from connecting with an operator. I've used TurboTax for 20 years and not previously had this low level of service. Can't say that I'll use it anymore.

Turbo Tax needs to die. Terrible interface constantly using tricks to get you to pay money you don't need to. Mandatory "upgrade" to paid service if you- get this - DONATED. Should be one of the simplest items to add on to a return, especially online. And if you're filing with a spouse, well they have to be automatically "upgraded" too, even though we both have probably about the simplest tax forms around.

We paid last year (for the first time ever) after having the same issue, but this year it's up significantly in price. Can't say enough bad things about this company. Goodbye and good riddance.

My return was rejected twice. Life support suggested I reach myself to IRS to figure out why and fix the problem. Cost Refund rejected by TurboTax. Horrible customer support. Stay away, taxes are serious business.

The whole purpose of this program should be to make it as easy as possible to file your taxes. Unfortunately, they charge ridiculous prices. They sneak in extra charges, which they don't make transparent when you select the option. They up charge the package you choose. There is no transparency with the the price and differences between each package.
Better yet, good luck getting a refund! If you try to argue it you will be stuck on the phone for hours making various calls and receiving mixed answers. If you are lucky enough to get a refund it won't even be for the correct amount. They scam you like crazy!

I went and downloaded the turbo tax app! First thing when I was done with providing my tax information. I was told I would not be getting back no money from the federal taxes this year! I knew that was incorrect. Then some agent he thought he could get a refund of 1700 I knew that was not right. My taxes have remained the same for the last 8 years. I ended going somewhere else. I'm getting my usual 3000 back from federal. So in other words I do not recommend turbo tax at all!

I swear I was on there 11 hours and never even did the state yet. They are missing forms and blaming the IRS. I spent most of that time looking for form 8889 but it's not there, nor do they tell you that with a pop up or search. It has changed, maybe because it sold to credit karma, even the specialist could not assist me or answer questions about the program. They really messed up this year and is loosing a long time customer. The site is incomplete and not efficient. This year was a complete nightmare for me. I'm not doing that again.

I was a Turbo Tax client for years, many (family) returns completed, but let me warn you, they made a change that if your return includes a T5, you are now paying $70 for the "premium" s/w. I was able to use "standard" for years. Suddenly my T5 puts me into a higher snack bracket. Very disappointing. I won't use Turbo Tax EVER AGAIN. Good-bye. I'll file with another product... and there are many. Note that on check out I actually got charged $63 for two simple returns.