• TurboTax

TurboTax

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Overview

TurboTax has a rating of 1.4 stars from 498 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about TurboTax most frequently mention customer service, last year, and bank account problems. TurboTax ranks 136th among Tax sites.

  • Service
    290
  • Value
    286
  • Shipping
    127
  • Returns
    167
  • Quality
    265
Positive reviews (last 12 months): 0%
Positive
0
Neutral
2
Negative
91
51
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How would you rate TurboTax?
Top Positive Review

“Great tax tool!”

Maria P.
3/24/22

I have always done my taxes on my own thanks to turbotax. It has been years of using turbotax. It is so simple to use, gives me insights for all tax situations. It can get costly depending on your tax situation and needs, but certainly cheaper than going to a tax accountant.

Top Critical Review

“E File Does Not Work”

Ed T.
5/7/24

I strongly suggest you use another tax filing software program. I have tried to E-File for 3 years in a row and each time I get a notice from the IRS for rejected return. Most recently I was told to follow the instructions for the rejection notice and veriefied that the AGI from the previous year was in fact correct, and it still would not work. Consequently the product has resulted in penalties and late fees from the IRS and State. Terrible. I strongly suggest you find another tax program to use.

Reviews (498)

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Reviews that mention popular keywords

turbo tax (209) customer service (85) tax return (64) credit karma (17)
Thumbnail of user edt286
2 reviews
3 helpful votes
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May 7th, 2024
Verified purchase

I strongly suggest you use another tax filing software program. I have tried to E-File for 3 years in a row and each time I get a notice from the IRS for rejected return. Most recently I was told to follow the instructions for the rejection notice and veriefied that the AGI from the previous year was in fact correct, and it still would not work. Consequently the product has resulted in penalties and late fees from the IRS and State. Terrible. I strongly suggest you find another tax program to use.

Thumbnail of user blackstarrds
1 review
1 helpful vote
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April 14th, 2024

Customer service supervisor was rude to tell me the fee is what it is when it was suppose to be a free service to file a 1040 with no additional forms items. I was also told their is other company's out there outside of Turbo tax and that maybe I should use one of them. I recommend not to use turbo tax as it's not a free service with filing a 1040 and most importantly the Supervisor hung up on me during conversation.

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Thumbnail of user gregorys1640
1 review
2 helpful votes
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April 13th, 2024

Turbotax is only good at taken your money. If you have a issue that's when you learn they don't care about you and are not on your team. It's bad enough your dealing with a corrupt government agency and that you will be doing it alone. Uncle scam is not your friend and neither is turbo tax. If you like disappointment in your life you find plenty of it at turbo tax. They take sorry Ness to a whole new level. Keep your heart pressed to find anyone more sorry than these guys. I do not recommend turbo tax

Thumbnail of user danw1706
1 review
1 helpful vote
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April 14th, 2024

Very disappointed in the 2023 Turbo Tax. I am a retired CPA and have been using this product many years. I use this product first so I can determine how much I can get out of my IRA at the lowest rate possible. Despite paying early and being told the software would be completed on line prior to December 31 the capital loss carryover was not complete. Next problem was that the numbers for my prior year are incorrect. Last issue is Turbo Tax just won't give up on trying to sell things.

Products used:
Turbo Tax

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Thumbnail of user brigittea24
1 review
0 helpful votes
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April 21st, 2024

Do not buy the Turbo Tax Assess and Review. I had done my with Turbo Tax Standard online and hadnt submitted it yet. I wanted it to be reviewed as I did not like the end result so I purchased The Assist and Review and all he did was go over it. There was no advice on how to change something to my advantage or any tips of a kind. Total waste of money!

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Thumbnail of user walters511
2 reviews
2 helpful votes
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March 27th, 2024

No customer service link on their website. Their online help link does not work. They don't give you a way to reset your password.
Take my advice and go elsewhere. If anything goes wrong you will regret trying (operative word) to find help.

Products used:
Free IRS.gov software

Service
Thumbnail of user dinnec
1 review
0 helpful votes
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April 3rd, 2024

Now that you become a repeat customer I was charged $193.00 to do a simple return That I grossed
$13,000.00 I am single 60 years old. Long Island NY. I will never never use them again beware. All they do is review, rereview and review again and again. By the time you completed you do not care anymore on the fees bcause it took hours and hours to complete. They used to be good but now I wood give them 5 negitive star!

Thumbnail of user donnas4049
1 review
3 helpful votes
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March 5th, 2024

I went and downloaded the turbo tax app! First thing when I was done with providing my tax information. I was told I would not be getting back no money from the federal taxes this year! I knew that was incorrect. Then some agent he thought he could get a refund of 1700 I knew that was not right. My taxes have remained the same for the last 8 years. I ended going somewhere else. I'm getting my usual 3000 back from federal. So in other words I do not recommend turbo tax at all!

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Thumbnail of user zelalema6
1 review
0 helpful votes
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March 21st, 2024

I paid to file my taxes through Intuit Turbo Tax. I logged off to get more information. However, when I logged back in to file, the site took me back to the payment page, even though I had paid and had a receipt with a product #. I called four different #s each associated with TurboTax. Each one told me to call the other #. What a scam! I will never use TurboTax ever again. I highly recommend that everyone avoid the TurboTax!

Products used:
TurboTax

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Thumbnail of user janer825
1 review
0 helpful votes
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March 7th, 2024

Turbo Tax has been deciding during the user's filing, if it should be upgraded to a more expensive package, without letting the user know. I experienced this at least twice.

Theoretically they guarantee the maximum return, but when I spoke with a Customer Service person about it, she said any assistance would require that I pay an additional fee. Furthermore, I was advised by a Customer Service person that my return had been completed, after which I repeatedly received emails from Turbo Tax telling me that I still needed to finish my returns.

I will NEVER use Turbo Tax again! They cannot be trusted to live up to their promises (I.e., guarantees)!

Thumbnail of user cathyw106
3 reviews
5 helpful votes
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March 19th, 2024

I will never ever use Intuit Turbo Tax again. I did not understand why my New York State tax return included 4 vouchers for estimated taxes & an Underpayment of Estimated Taxes form.
When I called Intuit Turbotax, I got even more frustrated. The woman, Clarissa, that I talked to did not help me at all. She told me that I had the 4 vouchers for estimated taxes & the Underpayment of Estimated
Taxes form because I underpaid the state last year. I just checked; what she told me is not true. Lastly, when I was getting ready to end the call, she laughed. Beyond Terrible Customer Service.

Products used:
Tax Return Service

Thumbnail of user kh601
1 review
0 helpful votes
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March 7th, 2024

After using Turbotax for 20 years, never again. Absolutely sucks now. They make it as difficult as possible to navigate their site, so you'll have to pay to upgrade and speak to a live person. Bait and switch.

Thumbnail of user windersrob338
1 review
0 helpful votes
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March 14th, 2024

Turbo tax is a rip off. They stole money from me and tell me I am in the wrong place even though I am on their website. Called them and would not return my money for their product even though I can not use it

Products used:
Had to go to a place to have taxes done because turbo tax ripped me off

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Thumbnail of user txtevers
1 review
0 helpful votes
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March 31st, 2024

So I've used turbo tax for a few years, mostly because it didn't cost too much and was convenient. I make too much to do the free file, but my tax situation is fairly simple, std deduction and occasional stock sales, some interest and dividends. The price went from like 39,49,59,79 over the last 4 years I think I had to use a deluxe version because of the dividends. This year it forced me into a premium version and wanted 114 for it. So I abandoned my tax preparation thinking I could just get the paper forms and do it the old fashioned way. I found that on the IRS site, I could just fill those forms out in my browser and e-file them for free. And while not all forms are available yet, many are. It's not quite as nice as Turbo Tax, where it let's you take pictures of your W2 and import it in easily, but other than that no huge charge because I had a 40 dollar dividend. The time spent was about the same, since I saved a lot of time by not answering all the silly questions they ask about things that don't apply to me, and the ones trying to push you into a more expensive version, but then I had to read some of the instructions and find the tax I owed from a table in the instructions PDF. I don't think this option was available prior to this year, but I'm never using Turbo Tax again.

Products used:
Free from the IRS site

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Quality
Thumbnail of user rapplean
1 review
0 helpful votes
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March 9th, 2024

Turbo tax still does not have the correct documents to be able to file 1120s returns with the state of GA. They are due in 5 days. Their customer service told me just to wait and file an extension. If you are a tax software company, how can you not have the forms needed to file a simple return? Other tax software has no problems filing the same returns that I need to file with the state of Georgia. It is just Turbo Tax.

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Thumbnail of user stevenb3464
1 review
0 helpful votes
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February 24th, 2024

My federal and state taxes were accepted but my Ohio SD 100 has been rejected. It says Ein number is wrong. It has been verified as correct. I spoke with turbotax rep who reviewed the screens and no error has been found. So frustrating that turbotax cannot fix this as I have used them for years

Thumbnail of user jamesp5490
1 review
0 helpful votes
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March 3rd, 2024

I have used TurboTax for years and years and now this year when I need it most the irs has kept my return for a (randomly selected) second look at my income! Which they say could be 180 days.i will never use TurboTax and always use a tax preparation company from now on!

Thumbnail of user karenp3063
1 review
0 helpful votes
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March 7th, 2024
Verified purchase

Oregon issued a kicker refund to be credited on the 2023 tax return. It is listed as a credit to taxes on the state tax form. I used TurboTax for 2022 taxes, all info was imported for 2023 but TurboTax failed to include the Oregon Kicker refund on my return. Had to pay $39 for the state online software because of a 1099B. Asked for a refund because of error on state taxes but denied twice after talking to a "specialist". I received the following response: "TurboTax Online is designed not to charge the customer until after they choose to file, so it is not covered under the Satisfaction Guarantee."
It appears that if you purchase the online upgrade there are no guarantees.

Products used:
TurboTax Online Premium Federal and Oregon State

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Thumbnail of user mrpol2u
1 review
0 helpful votes
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February 28th, 2024

I just started a small business and new to Turbotax (but have Quickbooks). I selected all the extra pay options for questions and help.

I get to the place where you're supposed to input income and get confused. As if I am supposed to input each type/amount individually (take all day to input all transactions), or input 1099's. I hop on chat expecting to get answers. She stated I need to input 1099's for the income. I tell her the customers are private not business. She doesn't seem to understand this. She then says to call a tax accountant. Really?

Well I'll be calling that tax accountant and they will be doing my taxes. I won't be doing them on Turbotax and wasting time dealing with people who know so little. I'll pay extra for someone to give me real answers and results.

Thumbnail of user nacrelilas
1 review
1 helpful vote
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April 11th, 2024
Verified purchase

I would give it negative stars if I could.

I've used TurboTax for years and have been purchasing higher end products (Free -> Deluxe -> Premium) as the year went on since more features were needed. Then I received an IRS notice that I owed taxes.
When I went back to check my TurboTax file, there were questions that weren't phrased clearly which caused confusion regarding which information to enter. If I had tried to contact their customer service to clarify, I either had to pay extra on top of the expensive software/product I had already purchased, or I would be talking to someone who was obviously Googling for answers and knew less than I did.
When I filed a claim/complaint with TurboTax, they reviewed it and told me it's my own fault. Of course they would never own up to their faulty products and refuse to compensate their customers.
Using TurboTax was not only a waste of money, it ended up costing me more money, time, stress, and energy. When I reached out to CPAs, they told me their "number one referral is from TurboTax" since they mess up so many people's returns.
Avoid TurboTax like a plague.

Products used:
TurboTax Premium

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Thumbnail of user martine364
1 review
1 helpful vote
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February 23rd, 2024

I signed on to start my Turbot tax program and the first thing was that I got a call to review how much it would cost. Have been using TurboTax for several years so I was not surprised that full service would be $400. Big change was filing for two this year. I uploaded all my forms and Michael was very helpful preparing the return. Then (surprise) he informed me that it would cost over $700 to file. He blamed it on the number of 1099's I had and told me that each was $40 more plus more money for the complexity. None of this was told to me when I was given the $400 estimate. Finally got a 20% discount but still outlandish. I will be looking elsewhere in the future. Very unhappy with Turbo Tax.

Tip for consumers:
No

Products used:
Full service tax prep.

Service
Value
Thumbnail of user charleneab
1 review
0 helpful votes
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April 1st, 2024

They didn't help me get anything else other than crypto and I never got the refund they promised. I can't get ahold of them without paying them either or don't know how.

Tip for consumers:
They got online on my screen and helped find my crypto and said they filed my taxes but I have got nothing!

Products used:
used them for my tax refund.

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Thumbnail of user davidn1859
2 reviews
4 helpful votes
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February 19th, 2024

They assume I had the same bank account as last year never asked me to confirm it was right! Now I'm struggling to get my return! Going through a divorce and trying to sell my house! These $#*!s don't help at all and I'm stressed out because of them!

Thumbnail of user cdull26
1 review
3 helpful votes
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February 20th, 2024

I have used Turbo for 6 years. I finally realized they are charging extra fees that are outside turbo tax and I always wondered why almost 300 is getting taken out when it should be only 180$ they are theirs and liars. And they hold onto money that's there and let interest collect on top of that. How is this company not swept under the rug yet?

Thumbnail of user catherinefriedman1216
2 reviews
5 helpful votes
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February 12th, 2024

The first time I used TurboTax it was free. After that it never gives me the free option it always wants me to choose the deluxe option which cost me money. That I do opt for because they do do a good job but I think they should stop advertising do your taxes for free when after the first year it is no longer free!

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