Unique Vintage

I emailed the company about the dress that I had ordered and paid for overnight shipping for. It had been a week and had failed to receive a shipping number. When I emailed them asking about it I got no response for days and instead was in email saying that my order was canceled and a refund would be given back to my account. It was very disheartening because I had heard good reviews and I found a really pretty dress for homecoming, but if I tried ordering again, then it would not have come in time

I've made multiple purchases from UV over the years and, honestly, they are extremely hit or miss. Most items that are their own brand are made of very thin, cheap fabric. Their return policy is awful. You've gotta get your return in FAST, as they only give you 30 days, even around the holidays. I'm probably going to pull back from shopping with them. Very expensive for not always good payoff.

I have been shopping at Unique Vintage since 2016, as my style evolved, their silhouettes (although very niche) have evolved with me too. They leaned into the Western and 70's trends which was a game changer for me! Since they are a slow fashion brand, I know I can rely on the thought and heart they put into their styles. My sister who wears a 4X in UV, has their Delores dress in like 4 colors/prints and every time she wears it, she feels so confident, and I take it that this is the feeling they want to share with their customers. I have never had any issues with customer service, to be quite honest, so I cannot comment! My advice would be to order a size down if there is stretch because the stretch is stretching!

There's a high chance you will not get your item- their fulfillment is atrocious. If you do get your item- I would give an overall 4 out of 5 for the quality- but there is a 30% chance you will actually get your item and/or complete order (especially if it's an item on sale). I wouldn't bother if it's an item you're really counting on to arrive for an event, etc.

They don't seem too bothered if a customer is unhappy or not.

I returned a package on September 18,2023. I contacted Unique Vintage 2X as one of the returned dresses was to be replaced for an event on September 30th. Not once did I hear back from them. I sent a chat (which said they would contact me back in 24 hours) and did not hear back from them. Today is Oct 13,2023, today I received an email saying they just received my return (25 days after the confirmed shipping date). Also, will it take to get my refund?
"We'll refund you immediately after we process your return. It takes up to 10 business days for your financial institution to post it to your account."
Wow- it will be over a month when I finally receive my replacement dress and the refund. Figure it out Unique Vintage, your dresses may be vintage, but your service and AI should be competent to 2023 standards.
I love your clothes but there are other companies that make great clothes and have good service.
Good Bye,
JT Klaus

We ordered a homecoming dress from this company and it was absolutely beautiful! From the moment the order was placed to the moment it arrived, their customer service team kept me updated on the progress of the order. Great quality and was very pleased!

I ordered Unique Vintage Plus Size Emerald
Velvet Nicola Swing Dress. And was having some issues with FedEx. And Gabrielle went above and beyond to get things on track for me. I contacted her on more then one occasion. And she got the answers for me and got back to me right away. And on a side note the dress was absolutely beautiful and amazing. I would definitely recommend these people.

I paid to have my order shipped, instead of using USPS, UPS or Fed-Ex, they used ONTRAC. This carrier has the WORST Reputation regarding lost/stolen/damaged deliveries. Do not order if ever want to get your order. As the picture clear shows" Dont Leave Package Unattended"
Pretty Clothes, horrible delivery and they have no intention to change, and even paying for delivery doesnt help to secure you get your package.

Unique vintage used to be one of my favorite clothing companies to shop with. It's rare to find a company that has this specific type of style available and SO many options. Unfortunate their prices just keep going up while their quality continues to go down. It's clearly fast fashion at boutique prices. Every single thing I've ordered recently has been absolute garbage. A pair of shoes that were 85$ with the hot glue pieces still hanging off and a size too small (despite the tag clearly stating the proper size) a pair of pants that were 60$ made from fabric so cheap and thin - I can't even wear them. I can't believe they're still functioning as a company. It's insulting to market and sell this garbage to hardworking customers.

I bought a dress and received a confirmation, after 3 weeks of waiting for my shipment, I started calling the customer service line. After 3 days of trying to get through to someone and being on hold for an hour at a time, I found out they over sold the dress I ordered and sent me an email saying they refunded me. From the other reviews I'm glad the order didn't go through seems that the quality isn't good and their returns are even worse.

Customer service has been EXCELLENT! Sylvie not only responded immediately to an email my daughter sent with a question she had, but she also handled a problem that was completely my fault - after hours, and within minutes of me sending the email - when she really didn't have to. It's rare to see such great service - super friendly, too. This was our first time ordering from this company, and we're international customers - but it won't be our last!

So Unique Vintage's website is FULL of cute items. However, I think it is ridiculously overpriced for made in China quality. I'm disappointed over and over on how poorly made their clothing is. I'd say it's on par with Walmart quality. Their return policy is not the greatest and takes a long time. If I want to spend some money on a pretty vintage-style dress, I go over to pinupgirlclothing.com and pick out something lovely that is EXCELLENT quality, and is also owned and made in the USA.

This store has cute attire, but online buyers be warned- they force you to respend your money instantly for returns at their store. If you don't and ask for your money back, you'll never see it. I'm a month in on waiting and all I keep getting told is "sorry, it's processing". Horrible customer service. You've been warned.

I wanted to return a dress that was stitched poorly (fabric bunched near the zipper which created a hump on my back when wearing the dress) but was told I couldn't return it because it didn't fall within their return policies. Their customer service is the worst I've ever dealt with. I was told that my body is the reason the dress doesn't fit right. Blaming the customer is the fastest way to lose one.

I cannot believe I hadn't discovered this place until now. Read through tons of reviews on different websites- seemed like 50/50 good to horrible experiences. I decided to go ahead and order a swimsuit to start. It was a final sale item, so I knew I couldn't return it, but I'd only be out $20 if I didn't like it. I love it! Fabric is soft and comfortable. I placed my order and received constant updates on the status and then received the product exactly 7 days later. I've placed another order and plan to continue to shop here. Love it!

Although I've read negative reviews about their customer service I've never had to deal with them. I would recommend ordering one size up since their clothes seem to be slim cut. However, that being said, I have loved everything I've ordered from them! Definitely take advantage of their payment plans too.

I signed up for the Dress of the Month Club at the end of April. Shipment was a little behind because of COVID19, but communication with customer service is EXCELLENT and they let me know they would be getting my first dress out shortly, even with diminished staffing.
I received my dress today and it was worth the wait! Beautiful, fit well, and great quality... and it's got pockets!
Super excited to receive my next month's dress!

I ordered a purse from unique vintage, it was a final sale item, which was reduced. They contacted me 5 days later saying they were out of stock of the item I purchased and they would have to give me a refund. I looked online and the purse is still on there and it even says "In stock". I don't plan on buying anything off of this site anyhow since the prices are extremely high…

Ordered a bomber "jacket" it's a joke I have t shirts that are thicker you can see the logo on the back from the inside thats how thin the "jacket" is. No way it will keep me warm in winter or even spring. It's translucent!

I love this place! The dresses are affordable, great quality. True to size. Huge variety. When ever I have had an issue, they helped me quickly, and professionally. Some of the best sales! I am so glad I found them. Some of my best dresses came from them. Thank guys! Where else could I get Frenchie's prom dress?! :). ( from Grease)

Im currently working to fix my issue. I will review once the matter is settled and can provide a reviews using all the facts

Miss Maura is very good at responding and helping me find a solution to whatever it is I need, whether it's a shipping or manufacturer question. I've never had a problem with the quality of clothing, or the sizing, because I always read the clothing information they provide on the product. Unique Vintage is my go to website for pretty, retro clothing. Their reward system is also pretty sweet. Definitely recommend them.

Second time I got the wrong order from them, I asked for a resolution other than just a refund or replacement and all they sent me was their standard cookie cutter reply. Not even a personal reply apologizing, just a pre made email reply for returns. I'm done with this place! Don't order from them! I attached pictures of what I order and a picture of the poor quality t-shirt they sent me as well as my email and their reply.