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Us.vestiairecollective.com has a rating of 1.0 star from 2 reviews, indicating that most customers are generally dissatisfied with their purchases. Us.vestiairecollective.com ranks 848th among Women's Clothing sites.
As as watch dealer, company Natiluxia LLC, I have over 100 watches listed on Vestiare Collective. I get about 30 offers every day and sell 2-3 watches a week but most of them are being returned to me because VC doesn't tell the truth to the buyers! They say Cartier will not service the watch with the custom diamonds. The truth is Cartier has a right not to service the watch with the custom diamonds, but the local watchmaker will do it without any problem. Plus my company gives 6 months warranty. VC doesn't say that to the buyers and my sales are being canceled about 80% of the time. But why do they approve 20% of the same watches with the custom diamonds? I have tried to resolve this issue with VC many times, but no answer, no phone number to talk to the manager. Why do they approve the listings to list that clearly say custom diamonds but don't approve them and tell the buyers the truth?! On top of that they sent me back damaged branded watch boxes after they do watch authentification!
To date, I am still trying to get them to right their wrong here. I AM NOT INTERESTED IN JUST ANY PAIR OF EARRINGS. I WANT THE EARRINGS I PAID FOR, WHICH ARE A RARE FIND FROM A PRIOR COLLECTION. THE FINANCIAL LOSS AND STRESS THEY CAUSED ME IS VALUED FAR MORE THAN THE VALUE OF THE EARRINGS. The RetailMeNot cash back offer is no longer effective. They are dishonest and claim they provided a refund of the ship fee, but they did not. They merely canceled the order. I informed VC repeatedly that I would repurchase the earrings but I needed the voucher from them to not pay more than I paid on the original purchase. While in reconciliation process and waiting far too long for responses, they posted my earrings for sale and sold them to someone else. I insisted that VC reinstate my order AND inform the buyer that THESE earrings were already purchased. VC currently has the earrings, and has not mailed them out to the buyer. I HAVE INFORMED VC THAT THEY MUST CANCEL THAT ORDER AND SEND ME MY EARRINGS. THIS IS ALL DUE TO THEIR ERROR. This is the only resolution I see short of a lawsuit. Their business practices are highly suspect. Several other reviewers have stated that VC is wrongly canceling their orders also. Sellers are not receiving back their goods.
I read another 1 star review by a seller who stated that the buyer had claimed there was no Hermes bag in the box received, and VC simply stated that it wasn't suppose to go to the buyer and was being investigated. AN HERMES BAG. SERIOUSLY? AFTER READING THROUGH THE 1 STAR REVIEWS, I WONDER IF VC IS KEEPING ITEMS FOR THEIR OWN PERSONAL REASONS/GAIN? IF THIS IS NOT THE CASE, THEN PLEASE BUYERS BEWARE: AT BEST, VC DOES NOT HAVE EXPERT CHANEL AUTHENTICATORS and THEY DO NOT HAVE THE EXPERTISE TO DIFFERENTIATE WHAT IS FAKE FROM WHAT IS REAL. THEY CAUSE MORE TROUBLE THAN ANYTHING ELSE.
BUYER BEWARE! This company is non-responsive to customer concerns and lacks integrity. I was a first time buyer with them who purchased a pair of Chanel earrings on 9/7/21. I had received discounts totaling $99.99 (a 12% cash back RetailMeNot cash back offer ($50), $30 off $300 promo, and $19.99 ship fee waiver (suppose to be processed as refund bc you can't use 2 codes at once). VC agreed to refund me the ship fee because 1. They attempted to charge me a customs fee for a seller in my same country (US) and 2. Because I was unable to use USWELCOME50 for $50 off first purchase due to problem with their app. The VC "Expert Team" WRONGLY CLAIMED THE EARRINGS INAUTHENTIC AND CANCELED THE ORDER, IGNORING BOTH MY REQUEST AND SELLER'S REQUEST FOR 3RD PARTY AUTHENTICATION. Both the seller and I knew the earrings were authentic. VC FINALLY ACKNOWLEDGED THEY HAD MADE A WRONG ASSESSMENT BUT REFUSE TO REINSTATE THE SALE OR PROVIDE A VOUCHER TO COVER THE FINANCIAL LOSS ($99.99 + $28.50 auth fee). The seller lost her Expert Status over their wrong assessment and then finally her status was reinstated and the earrings reposted. I am still trying to purchase these same earrings, but I am insisting that they honor a voucher for $128.49 (the financial loss of $99.99 and the charge for the Auth Fee). The auth fee should be credited because they made an incorrect assessment and wrongly canceled the order. I should not be paying for an incorrect assessment and all this trouble. To date, I am still trying to get them to right their wrong here and provide the $128.49 voucher. The RetailMeNot cash back offer is no longer effective. They are dishonest and claim they provided a refund of the ship fee, but they did not. They merely canceled the order. Now, I am unable to buy the earrings at the cost I had due to their error. The best I got from them is excess stress and a $30 promo. Their rep, Morgane, claimed she was providing an $80 voucher but she was dishonest because I discovered it to be for only $30. Even if they actually provided an $80 voucher, it would not cover the financial loss and stress. I just wanted everyone to know that these individuals at US Vestiaire Collective are NOT expert Chanel authenticators. They are wholeheartedly incompetent. They cause more trouble than anything else! I am considering filing a law suit for the exorbitant amount of time lost addressing this, the money lost and the stress and trouble they have caused. As of writing this review, I was just informed by the seller on IG, that the earrings have sold so I won't be able to buy them. PS. If anyone wants me to forward the back and forth emails I have with VC, please include your email and I will forward it to you as proof. Thanks and God Bless.
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