• UserTesting

UserTesting

Overview

UserTesting has a rating of 2.3 stars from 148 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about UserTesting most frequently mention screener questions, customer service, and many tests problems. UserTesting ranks 202nd among Survey sites.

  • Service
    36
  • Value
    36
  • Quality
    36

This company does not typically respond to reviews

Positive reviews (last 12 months): 36.4%
Positive
4
Neutral
1
Negative
6
13
See all photos

What reviewers want you to know

Positive highlights

No positive highlights yet

Critical highlights

  • I have many more horror stories like that with User Testing.
How would you rate UserTesting?
Top Positive Review

“3 good years with User Testing”

J G.
2/15/24

I have been very impressed with User Testing during the 3 years I have worked with them. The projects I've worked on have been very satisfying and fulfilling, and payment arrived exactly 7 days after the task was completed - just as promised. I have only had a couple of tasks in which the system let me down, and I have always been paid (at least partially) for my trouble. Recently, the wait time for payment has been changed to 14 days after task completion, but it was clearly communicated and seems to be working. My only real issue is with the survys that I can't get rid of, which appear on my list again as soon as I delete them. Also, a few that are completely irrelevant to me, but do not provide a 'non applicable' option. Very small issues compared to how much I enjoy working with User Testing.

Top Critical Review

“Usertesting is a scam! Beware of this fraudulent company!”

William S.
2/11/24

I have been using usertesting.com for some months now and I have completed several tests for various websites and apps. I have always followed their instructions and terms of service, and I have received positive feedback from the clients. However, on January 26th, 2024, I received an email from them saying that my account was suspended and all my funds were voided due to suspicious activity. They accused me of using multiple accounts to cheat the system. This is a complete lie and a scam. I have never done anything like that and I have proof of my identity and earnings. I tried to contact their customer support and appeal their decision, but they ignored me and refused to give me any explanation or evidence. They basically robbed me of $300 that I had worked hard for and wasted my many hours of testing. They are a dishonest and unethical company that does not care about their users or their clients.

Reviews (148)

Rating

Timeframe

Other

Reviews that mention popular keywords

user testing (30)
Thumbnail of user williams6974
1 review
4 helpful votes
February 11th, 2024

I have been using usertesting.com for some months now and I have completed several tests for various websites and apps. I have always followed their instructions and terms of service, and I have received positive feedback from the clients. However, on January 26th, 2024, I received an email from them saying that my account was suspended and all my funds were voided due to suspicious activity. They accused me of using multiple accounts to cheat the system. This is a complete lie and a scam. I have never done anything like that and I have proof of my identity and earnings. I tried to contact their customer support and appeal their decision, but they ignored me and refused to give me any explanation or evidence. They basically robbed me of $300 that I had worked hard for and wasted my many hours of testing. They are a dishonest and unethical company that does not care about their users or their clients.

Tip for consumers:
They lure you into putting more effort by paying you for the first few tests then they wait till you have accumulated a decent amount in your earnings only for them to rob you of your hard earned money by deactivating your account for no reason!

Service
Value
Quality
Thumbnail of user sanchalig2
1 review
1 helpful vote
June 29th, 2023

Everyone can use it it's very much helpful.
I can assure you with this website.this launches many good guidelines

Products used:
Cosmetic

Service
Value
Quality
Thumbnail of user racluvsmak
1 review
1 helpful vote
December 13th, 2023

User tester says they use paypal to pay...payal does not discriminate if you don't have a bank account...but user tester does...I verified my account with my license...that wasn't good enough for user tester...they are not sending the money to the bank that are sending it to paypal...saying they need your bank information is alot of hog wash...big waste of time...

Thumbnail of user andreir4
4 reviews
31 helpful votes
November 12th, 2021

This site used to be good, I even landed 60$ live conversation tests before (1 hour on videotalk = 60$), but that was before... In the last year, they really screwed up... Customer service takes weeks or months to get back to you when you have even the most basic request, screener got extremely difficult and ultimately I stopped receiving tests at all. I wrote to them about that and they deactivated my account, well I said very good as I wasnt using anymore anyway so less of my data that you have stored, the better. I suggest to avoid this site

Tip for consumers:
Avoid if you know what's best for you

Products used:
Tests of IT and logistics

Service
Value
Quality
Thumbnail of user juliew675
1 review
1 helpful vote
March 11th, 2021

I am alway wondering if a website is real and if they will pay for you doing questionnaire, in person surveys, online surveys, etc. Well User Testing is real and fun to do. Amazing all their clients that use the site and the questions we get ask to give our input into. I like the fact they are listening because I have opinions and always wondered how to be an influencer. Where here you go and you get paid. I would much rather do this than uber, instacart, etc.

Thumbnail of user ipaintshoes931
1 review
9 helpful votes
June 22nd, 2023

I worked my $#*! off for $10 and they $#*!ing returned it. They lied about giving a 30day notice and took it in 2. They also reject every single damn answer, racist, and homophobic. Should be canceled in my opinion. Major $#*! L. Dont waste your $#*!ing time my guy. For real.

Thumbnail of user jimr1132
2 reviews
15 helpful votes
April 25th, 2022

These guys are really racist. If we want to be exact we can call it profiling. In their defense they have that right. Still they won't have the true results as they slant people during the screening process. Be warned! I see this type of influence on most of these types of sites. I wonder how intense they'd profile if we reported them to the IRS.

Tip for consumers:
Stay clear. The type of work they’re paying you for is really not complicated, but they tell you not to make more than one account. They do this because they will profile your input before they decide if they will pay you.

Products used:
I was briefly a panelist for them.

Service
Value
Quality
Thumbnail of user jg997
2 reviews
0 helpful votes
February 15th, 2024

I have been very impressed with User Testing during the 3 years I have worked with them. The projects I've worked on have been very satisfying and fulfilling, and payment arrived exactly 7 days after the task was completed - just as promised. I have only had a couple of tasks in which the system let me down, and I have always been paid (at least partially) for my trouble. Recently, the wait time for payment has been changed to 14 days after task completion, but it was clearly communicated and seems to be working. My only real issue is with the survys that I can't get rid of, which appear on my list again as soon as I delete them. Also, a few that are completely irrelevant to me, but do not provide a 'non applicable' option. Very small issues compared to how much I enjoy working with User Testing.

Service
Value
Quality
Thumbnail of user vpee996
1 review
4 helpful votes
August 30th, 2023

They deactivated my account when I did not violate anything. I asked the reason why, received a response telling me they cannot accomodate my question anymore as I am no longer a member. And that's it. Haven't done anything wrong but got the account deactivated.

Tip for consumers:
Their customer service sucks. It took days to get a response and cannot really assist with your concern

Service
Value
Quality
Thumbnail of user larent
1 review
10 helpful votes
January 14th, 2023

I wasted under ten minutes taking some dumb test and then qualified for this nonsense. The 'scam' of this company is that they have a lot of 'supposed' tests but they appear to be the same test over and over (scam number one) and unless you are in some very niche category, you will not qualify for ANY test. I got various questions about some very specific type of tech category (I had to look it up because I never heard of it).In the interim, you have to answer a lot of questions and you get zero dollars for this scam wasting your time. You would best put your time and efforts to other side hustles. You are best to build a business online. I guarantee that this scam company makes money getting your data that they present as prelim questions. I use the same analysis for every job/side hustle. Don't let companies scam your time and pay you nothing!
BTW: I have added Chrome on my laptop and it was already on my phone but the same deal on both. Again, waste of time and no money made after answering over 35 questions.

Products used:
this is not applicable. This is for an online company called USER TESTING

Service
Value
Quality
Thumbnail of user arinoz
1 review
7 helpful votes
March 31st, 2023

I used this app 2 times for a simple testing that I spent a great amount of time to complete, but unfortunately they replied back to me for each time that I did not qualify without even stating the reason. They dont give feedback pf how you dis so that you can improve yourself. Definitely a 0 rating.

Service
Value
Quality
Thumbnail of user amedeol2
1 review
1 helpful vote
April 3rd, 2023

Dacă sunteți în căutarea unei modalități de a câștiga bani suplimentari în timpul liber, atunci User Testing ar putea fi o alegere excelentă pentru dumneavoastră. Am încercat această platformă și am fost extrem de mulțumit de experiența mea.

Site-ul este ușor de utilizat, iar procesul de înscriere este simplu și rapid. După ce v-ați creat un cont, puteți începe să căutați proiecte care să vă placă. Acestea includ testarea site-urilor web și a aplicațiilor, iar sarcinile variază de la a vizita un site web și a naviga prin el, la a oferi feedback cu privire la design-ul unei aplicații.

Un alt lucru pe care l-am apreciat la User Testing este că procesul de plată este rapid și eficient. Vei fi plătit prin intermediul PayPal, la două săptămâni după finalizarea sarcinii.

Cel mai important, am fost impresionat de cât de util a fost feedback-ul meu pentru dezvoltatorii site-urilor și aplicațiilor pe care le-am testat. Am simțit că am contribuit la îmbunătățirea experienței utilizatorilor și la dezvoltarea unor produse mai bune.

În general, recomand cu încredere User Testing pentru oricine caută o modalitate simplă și plăcută de a câștiga bani prin testarea site-urilor web și a aplicațiilor. Este o platformă excelentă și merita încercată!

Thumbnail of user dorin11
1 review
3 helpful votes
March 26th, 2022

I've been doing usertests for a couple years now and I've done over 200 tests. I work full-time and I just keep a tab open in the background and switch over to take the screener questions when I hear a ding. My personal goal is to make a minimum of $100/month but there are some months where I make upwards of $500-$600/month. For March I'm on track for approx. $400. For me I use this "little boost" of income to pay down my mortgage faster. There are many screeners that I don't pass but when I do, it's so exciting! I'm an opinionated person so I love and thoroughly enjoy helping companies see both the positives and negatives about their products/processes/prototypes. I do believe you have to fit into a certain demographic to be able to get the maximum amount of tests, for which I am fortunate to qualify for lots. I have never been denied a payment through this company and when I've had a technical challenge, I contacted support and they were able to rectify the situation. I recommend UserTesting as a very legitimate company.

Service
Value
Quality
Thumbnail of user maryk2960
1 review
23 helpful votes
April 4th, 2022

I feel like they are so many tests and when you fill them out, at the end website always says you don't qualify. The funny part is, that they take all the information about you from those surveys, you waste your time just to earn $10 and do not get any tests to do.

Thumbnail of user janed1144
1 review
7 helpful votes
October 18th, 2022

They are dishonest in their business practices. They do not pay out testers. They have bare minimum customer support. Speaking with their support team feels like interacting with bots. It's so bad! I completed two tests, and they claim that they won't pay me for them. I will be reporting them to the BBB as well.

Tip for consumers:
If you are a potential tester, please do not use this. They will make every excuse not to pay you.

Products used:
Testing services

Thumbnail of user shashannap
2 reviews
3 helpful votes
February 26th, 2022

I am not a consumer, but I am a current tester of over five years. I tell everyone I know that UserTesting is one of the best things that has EVER happened to me. From the very beginning, customer service has been stellar. They gave me useful feedback on my practice test and have included and paid me consistently since. I've received multiple tests each week. I've never had issues receiving payment. I can see them on my dashboard within minutes after I finish a test, and they are paid to my account exactly a week later to the hour! If I could do this all day every day, I would be a happy camper! Please ignore the negativity and try it for yourself. It might not be for everybody, but they certainly are a legitimate company that pays you to test, and it's fun. No, I didn't get paid for this review, but I do get paid to test.

Service
Value
Quality
Thumbnail of user taylori39
1 review
5 helpful votes
January 25th, 2022

I've found that this site you can most definitely make money on. But it also gives an impression that you must have a unique background such as a college degree. Most surveys I found that I actually had experience with I still could not get and I don't know why. I've only managed to make $10 so far but it's a frustrating process.

Service
Value
Quality
Thumbnail of user charlesj1168
1 review
5 helpful votes
February 2nd, 2023

I received a email from Usertesting for a test comissioned by my ban. I clicked the link a couple of minutes after the email, and there is nothing. I signed on, since I previously got a similar offer for another bank's survey. There is no test when I click through signed in or not signed in, in which case I have to sign in. Screwing around their site to see what's up, as there is no way in a couple of minutes the survey is closed or they filled their quota. I wasted more time screwing around being screwed around than the survey would have taken. For absolutely nothing.

Thumbnail of user jims2170
2 reviews
5 helpful votes
February 2nd, 2023
Verified purchase

They gave me feedback that threatened to give me a one star review, but didn't because it was my first test. They said I gave "little verbal feedback" during the test, even though I was giving feedback the majority of the time. The only time I was silent was when the game was doing nothing/loading or the gameplay was the exact same for the 50th time in a row and I could not for the life of me think of more feedback to add.

Not going to waste my time if they have such unreasonable expectations for reviews. This is a $#*!ty company that does not understand at all what being a reviewer is like. Not worth wasting your time over.

Tip for consumers:
Don't waste your time with this, find an alternative website that doesn't treat its reviewers like $#*!

Thumbnail of user kritikas12
1 review
14 helpful votes
January 26th, 2022

UserTesting is the most pathetic application and a way to waste your time. I would not encourage anyone to work with UserTesting. SCAM alert. They are big time scammers and just collecting information and marking all the tests and surveys not for you, once you have answered 3-4 questions.

Service
Value
Quality
Thumbnail of user swainbaby2004
1 review
2 helpful votes
March 28th, 2023

Worst platform ever to word with and on that they don't even allow us to qualify for the test really bad

Service
Value
Quality
Thumbnail of user nkatekom2
1 review
1 helpful vote
April 24th, 2023

Their are productive & easy to use, absolutely brilliant & a very special feedback from the system.

Thumbnail of user lydiac234
4 reviews
6 helpful votes
October 18th, 2022

I have been a tester for a while but the customer reviews is a such a terrible thing. They refuse to pay me and give you a one-star low rating. If you want to be a tester for this company, I recommend you can try trymyui.com It is a terrible company to work with, with terrible clients and terrible customer support, basically they think they are God, and you are nobody, now the one test is only $10 and not to pay you. It is such a ridiculous thing that kept happening. I am quitting now.

Service
Value
Quality
Thumbnail of user danielc3136
1 review
11 helpful votes
May 23rd, 2022
Verified purchase

Hello everyone.

My name is Dan and UserTesting has paid me out over $165.00 in the last 3 weeks and tests keep on coming. The Screener questions are difficult to get past most of the time but they are looking for people that are actually going to be useful for their studies. I've Participated in 3 Live Tests with the customer on the other end of a zoom call and those tests pay $30.00 to $90.00 for 45 minutes of my time. Remember to be truthful when you're doing the Screener because if you aren't, and you can't provide proof of your answers, they will kick you out or give you a negative review (which basically means that nobody will want to use you for their test). At the rate that I'm going, answering honestly and taking about 2 hours a day to go through screener questions, I'm going to average about $200.00 extra, easy money every week. The more positive reviews you get from your customers, the more tests will be available to you. I do admit that failing 90% of the screeners is a bit off putting but. When you do get past them, you make $4.00, $10.00, $20.00, $30.00, $40.00, $60.00 and $90.00 for less than an hour of your time. WELL WORTH IT for me. Thanks for reading. (P. S) My wife also does it on her phone and our daughter on her phone so. That's almost $600.00 a week between the 3 of us. Pays the house payment almost. I've added a screenshot of part of this week's payout schedule. It takes EXACTLY 7 days, to the minute, from when you take the test to get paid. I've also added a screenshot of my Paypal account screen so you can see that the money is coming to me.

Tip for consumers:
Be patient and you can make quite a bit of extra cash weekly.

Products used:
N/A - Just surveys here

Service
Value
Quality
Thumbnail of user kevinb1841
1 review
20 helpful votes
March 29th, 2021

I question the people saying they are making hundreds of dollars a month. The reality is, you don't qualify for over 90% of the tests. You are lucky if you can do 3 tests a week if you spend all day monitoring user testing on your computer, phone or tablet. You will make $20-$30 (maybe) if you spend 8 hours a day monitoring 5 days a week. If you want to make less than $1 an hour for your time, go for it.

Value
Quality

Sitejabber for Business

Gain trust and grow your business with customer reviews.

From the business

About UserTesting

UserTesting is an on-demand human insights platform that empowers entire organizations to make timely, customer-centric business decisions with confidence. With UserTesting, brands can target their exact customer audience, readily create and execute studies, and engage in 1:1 live conversations to better understand, capture, and spotlight meaningful reactions and responses. Easily package these human insights into a video reel and share them across the organization to make more informed decisions that influence the customer experience and increase brand loyalty and revenue.

How do you position yourself against your competitors?

With UserTesting’s platform, you get feedback within hours - not days or weeks like traditional research.

The feedback you receive tells you more than what a user did—it tells you why. Unlike analytics products, you’ll hear what users think, and you can ask them questions.

Setting up a test is easy and doesn’t require any special training. You can set up a test on your own in minutes, or have us do everything for you, from study design to analyzing videos and communicating findings.

Company Representative

Thumbnail of user laurent87
Lauren T.
Typically does not respond to reviews

How do I know I can trust these reviews about UserTesting?

  • Sitejabber’s mission is to increase online transparency for buyers and businesses
  • Sitejabber has helped over 200M buyers make better purchasing decisions online
  • Suspicious reviews are flagged by our algorithms, moderators, and community members

See reviews as you browse with our Chrome extension

2.3
148 reviews
Have a question about UserTesting?