Vacasa

We rented a unit in Cape Canaveral Florida 7400 Ridgewood Ave unit 313 at Cape Winds. All reviews say it was so nice and pleasant! We were booked for three weeks but only stayed two because of the mold and mildew smell! When we left our clothes smelled terrible! Plus they refused to change our linen or towels said they would make an exception and bring us some but never showed up! VACASA put up their own reviews! They are VERY DISHONEST!

On a 15K trip, Vacasa (via AirBnB) took a 50% deposit. When a medical emergency forced us to cancel SIX MONTHS in advance of our trip, they kept more than $6k and refunded us $1200, diverting the matter to AirBnB. Completely abominable. Do NOT book with these thieves who try to offload their poor policies on other companies.

Two accommodations this management team provided me one had no electricity and the other had black mold. This took place in Playa Del Carmén Mexico on our family vacation. Nothing was ever done. I urge you to check management team that mentions. VACASA to avoid booking with them at all means necessary. This statement is provided by a military family on vacation from the United States of America. The worst experience I ever encountered. They managed many of properties. Google them a you will see several customers complaints with a rating of 1.5 which is not justifiable. AVOID VACASA Oh a first accommodation was five star with no electricity day after check in second accommodation was one star black mold present with strong musky smell.

Last week we had a condo in St. Augustine canceled 5 days before arrival. Despite bring told any replacement unit needed to be handicap accessible they gave us a completely inaccessible unit. They had nothing else available and offered bizarre options because obviously they don't care. We struggled to.find rooms for that
Night and left the next day. Did get a refund but no other help!

Booked a home in North Myrtle Beach through Vacasa and highly disappointed. Arrived to dirty floors with so much grit on them we had to go out and get a swiffer and clean the floors ourselves, the filthy mop they used stuck up the house so bad we had to put it outside. No shower curtains and the shower liners were torn and ripped and not usable, again we had to go buy them. One garbage bag for entire visit supplied, one roll of toilet paper per bathroom only provided. Some ammenities not even in house. Called Vacasa when arriving, and a couple times during the week texting with the "Local" group. Local group never showed up with the missing ammenities and none responsive to fixing non working lights or coming to clean.

I own a condo at the Aqua resort in Panama City Beach which I entrusted to VACASA in March 2022. Their sales pitch is good and all as they have the exposure to get your unit rented. Since that time my property/furniture has sustained significant damage including broken furniture, wall damage, cracked kitchen granite, missing items, etc.
What they don't tell you is that they deliberately lower your rental fees so they can tack on higher fees which amount to 30-60% of the total cost and, at times, collect more than the actual owner. Second, they charge a $35 damage waiver fee which they pocket since they never repair anything. So the owner ends up with less revenue and more liability. Third, they do a terrible job reporting any damage to the owner forcing them to spend their cashflow on maintenance and upkeep due to guest-related damage. Buyer beware.

Buyers beware. This company does not post It's negative reviews of the homes they manage. We had the worst rental experience we've ever had and I wrote a review to Vacasa and they will not post it even though I have pictures and video that was sent to them as proof of the issues. Do not rent any home that Vacasa manages. Our rental was filthy, cockroaches, and spiders everywhere, broken appliances, broken cabinets, and drawers. It was located by a fire station off a busy intersection and right behind a house that we believe was a dog breeder. Nonstop noise all night long. See the photos and videos of what we experienced. And the Vacasa management still refused to make any amends or offer any refunds.

Vacasa can be described in one word: bad.
First, no travel insurance was offered when I booked so I don't recommend booking unless you are really very sure that you can go there. I was dumb enough to prepay in full (required) without the option to buy travel insurance. When I needed to cancel due to medical reason, they don't care what's the reason. They won't even consider giving a credit for future travel.

Vacasa was ok to deal with. They were somewhat helpful with our rental after a blizzard hit. When I looked at my bank statement I saw that VRBO charged me $58 for some fee that I was never notified about. $#*! that company. There's no description in my receipt of the charge and I'm more than pissed that they won't give me a refund. And their customer service rep is telling me that I booked it through vrbo, which I did not. I booked it through the vacasa app. I will never use either of their services again!

My rental income in Panama City Beach went down over 50%. Numerable damages that I had to cover as an owner. When I cut ties with them they removed their lock and left three huge holes in my door that the hallway could see through and they refuse to fix them. They spent $14,000 of my income with no spending receipts. The only thing I can tell that they bought was a runner rug and a few Dollar store kitchen items. Multiple complaints of renters that it's dirty. Behind your back they will comp renters at the first complaint out of your income.

Do NOT book with this company or use them to manage your property. I used them to rent a home in Boone, NC. I forgot a bag and immediately contacted them to get it back. They use AI to text with renters and then made me wait 30 mins on hold when trying to speak with someone. They said they could not get in touch with the local property manager. I still have not gotten it back or even a return call after 48 hours.

Do not recommend Vacasa. They cancelled our booking 6 months later when all other properties were full for our dates. This trip was a big deal due to my parents' health and likely the last time our entire family could travel together. Please go with a more reliable company and don't support this them.

Checked into THE COTTAGES 39 HILTON HEAD ISLAND last night rented via Vacasa. Absolutely filthy. Contacted them immediately for other arrangements, refund or at the very least additional cleaning. Still Nothing. We cleaned to the best of our ability after a 12 hour trip. No deadbolt or chain on the door, dirty carpet, stains on the furniture, dirty walls, crumbs on the stove, hair on the bathroom sink, dirty toilet seat, grime on the every surface, cobwebs in the corners and on the walls. Molding and rusting doors and door frames. A cracked window pane with curved, pointed hooks sitting on the porch, behind a rocking chair like an accident waiting to happen. I could go on but I'll stop. So disappointed and upset.

My experience with VACASA has been nothing short of a nightmare. From the beginning, their lack of professionalism and care for my property was shocking. They neglected maintenance requests, ignored communication, and allowed the property to deteriorate to a disgraceful state.
As a result, my property received numerous bad reviews from guests on Airbnb, which ultimately led to the suspension of my listing on the platform. To make matters worse, the property management company failed to inform me that my property had been suspended from Airbnb. I only found out six months later. VACASA not only cost me potential income but also damaged my reputation as a host.
Guests left reviews mentioning urine on the walls that was never cleaned, unchanged sheets before check-in, and a general lack of cleanliness. I had the property inspected and found everything to be a complete mess. It was evident that the property had been utterly neglected.
The stove was covered in rust and had clearly never been cleaned. There were countless prints on the walls, food stains on the couch, missing remotes, and several non-working lightbulbs. This state of disrepair and filth is unacceptable.
When I raised these concerns with the property manager, they showed complete indifference and chose to let me go instead of rectifying the situation. Their lack of accountability and disregard for their clients is inexcusable.
If you value your property and your guests' experience, stay far away from this company. Their negligence and incompetence have been catastrophic for my business. Do yourself a favor and find a different property management company.
Below are just few of the photo's that I have from the inspection. These shows how my property was neglected under vacasa's management.

It was by far the worst rental experience me and my family have had, and we all felt something needed to be done, including an onsite compliance audit. My hope is that future renters of this cabin don't have to deal with the crap we did. In terms of the issues with cleanliness VaCasa said they are not responsible because if was the owners that stayed there prior to our arrival. If this is the case, I would have loved a personalized apology from the Owners. To date I have not received any method of leaving formal feedback review. I've asked VaCasa and nothing's been sent. To provide you a view of our experience I attached an e-mail from my Sister-in-law that was sent to Vacasa yesterday with a nominal response of "Thanks for the feedback, our apologies, but we cannot do anything more than a 9% refund of $200 off $2100." Compliance Issues: Their advertisement says they have a TV, Dishwasher, Gas BBQ, and Gas Fireplace. The only one operational was the upstairs Gas Fireplace. Noted below, it's likely electrical code issues exist and lastly we paid a cleaning fee, why? We had to hand wash the dishes that were left dirty in the cupboards from the prior owners stay and for the rest of the trip because the dishwasher heating element was out. We had to clean some beds before sleeping. Rachel (VaCasa) asked for pictures as evidence but we had already cleaned all the dishes by the time I spoke to here. I didn't take picture of the TV, dishwasher, BBQ and gas fireplace not working because that was verified by the person who came over from VaCasa. Lastly, the responsiveness was very bad from Vacasa since it was over Christmas….but still not an excuse. This is strike 2 in 2 attempts using Vacasa. The last place we stayed with Vacasa they moved us to a different facility because the place we had already paid for was already rented. The place they put us was not cleaned, dirty towels and sheets were left behind, there was no hot water all day which was terrible timing since it was our wedding day. The gave us a slight break on price. They use the cheapest soap, conditioner, and shampoo. Bottom line, they have the worst support, don't give a sh## about the customer, charge you $200+ for cleaning when the places are not clean in the first place. Go with VRBO or get a hotel and save yourself pain working with this joke of a company.

I have not even made it to the rental house yet and I'm so frustrated that I will never rent a Vacasa managed home again.

I booked through Airbnb a month ago. Two days before travel they said I needed to sign another agreement. The link did not work. I then signed out of Airbnb and signed into the Vacasa site to find document. Everything on that site showed complete. My messages through Vacasa on Airbnb were not helpful and vague.

I finally called and was helped the day before travel.

I booked a 5 berm home with a pool for my kids and grandkids to spend the week with us. Now, I get a message saying the house is no longer available. I can choose to have a refund or choose another Vacasa home. They don't have another 5 berm home in the location we are going so choosing another home from their list is not an option. The only other option I have is an addition $4800! Had I cancelled, I would have taken a hit with a partial refund. Vacasa just simply walks away without any impact to them!

We had an excellent experience at the beach house. I love the decorations and the views, comfortable amenities, and impeccable cleanliness exceeded our expectations. Vacasa's service was efficient, contributing to a memorable and relaxing stay. Highly recommended for a perfect beachfront retreat!

We drove for five hours to reach our Airbnb, only to find out a couple of hours away that the governor had declared a state of emergency in the area. The declaration highlighted an "extreme risk of bodily harm," advising people to shelter in place due to potential flooding and drowning by the beach as well as thousands without power or ability to travel roadways because of downed power lines and trees. The region also received a hurricane warning, leading to a mandatory evacuation in the nearby Santa Barbara area. Given that our rental was located on the beach amidst these alarming conditions, we had no choice but to turn back to avoid potential injury or even death.

Following this, we spent two days on calls with Vacasa, reaching out in the morning before our reservation and hours before the check-in time. Unfortunately, Vacasa hung up on us twice during these attempts, but they offered a partial refund for canceling. After a five-hour drive back home, we contacted them again and were advised by both Vacasa and Airbnb that we could submit proof of the weather emergency to be eligible for a partial refund and it would still be available if we waited until the next day.

Despite our efforts, neither Vacasa nor Airbnb accepted the numerous screenshots and links we provided as evidence of the conditions at the rental location (refer to attached images for two examples). This experience highlighted the disheartening business practices of both companies, as Vacasa gaslit us and denied offering a partial refund. They tried to say because it was a day later and into our rental period they couldn't offer any return, which lead us to believe they purposefully were trying to make us not get any money back. The most ridiculous part is that multiple times every call we where asked by Vacasa and Airbnb if we where okay being recorded so they know we asked this and were offered money back.

It is deeply troubling that neither Vacasa nor Airbnb acknowledged the governor's declared state of emergency for the area, choosing to disregard their customers safety. During one of our calls, we were astonished to learn that Vacasa hadn't even refunded individuals affected by the fires on Maui earlier this year, further underscoring the apparent lack of empathy within this company.

This is probably the worst run vacation property management company I have ever dealt with.

We had reserved a property two weeks in advance with a heated pool. 18 hours before we arrive they tell us the pool (inground) has a leak and cannot be fixed in time for our rental. They offered to give us $200 compensation on a $4000 rental. They would not budge.

Needless to say we asked for our money back.

Would not recommend this company at all. Did not take care of proper cleaning, cancel guests on us without notice, costing us thousands in lost fees.

They did not take care of our property either, but I do not believe that was the fault of the staff, more likely corporate policy from our experience.

We gave our 90 day notice we were cancelling to list our place for sale and they decided to move guests 3 days before our busiest rental time and did not give us any notice.

Stay away from these clowns

Don't believe what Vacasa says on its website. We rented a property through VRBO and received a "review" email post check out from Vacasa not from VRBO. Didn't think much of it and provided a generally favorable review with some criticism. Vacasa curated the review only posting the favorable portion! Fraudsters!

We were painted I to our condo. The only way in and out wS by the front door deck. We almost fell do to the slippery deck. Then while we were gone, they came into our unit and painted our balcony. No one asked permission. Bath tub clogged with disgusting black hair, and the unit had cockroaches. Then the kicker, we paid thousands and Then were told we had to pay extra for the pool. And guess what, none of it was vacasas fault! It was everybody else's fault. Including mine! Never again.