• Valanio

Valanio

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Overview

Valanio has a rating of 1.2 stars from 89 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Valanio most frequently mention customer service, credit card, and return policy problems. Valanio ranks 2297th among Women's Clothing sites.

  • Service
    63
  • Value
    61
  • Shipping
    62
  • Returns
    53
  • Quality
    60
Positive reviews (last 12 months): 6.7%
Positive
2
Neutral
0
Negative
28
23
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How would you rate Valanio?
Top Positive Review

“Real review not fake!”

Leiana C.
12/23/23

I just received my second year order from Valanio. I absolutely love everything I've ordered. This is a REAL REVIEW. If anyone wants to contact me to confirm what I'm saying they are free to do so. Everything I have ordered both last year and this year I have received in about 2-3weeks. Sizes were fine, with one dress needing should straps shortened 1 inch. Bit lovely clothes! I will order next year again.

Top Critical Review

“Terrible service”

Kathy M.
4/1/24

If there was an option for zero stars, I would choose that. I ordered a top. It took weeks to ship. The tracking number link said it was delivered. I checked my security footage for the date and time and there was no delivery. They insisted it was delivered. Fortunately my credit card allowed me to dispute the charge and returned my payment.

Reviews (89)

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customer service (17)
Thumbnail of user kathym2400
1 review
0 helpful votes
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April 1st, 2024

If there was an option for zero stars, I would choose that. I ordered a top. It took weeks to ship. The tracking number link said it was delivered. I checked my security footage for the date and time and there was no delivery. They insisted it was delivered. Fortunately my credit card allowed me to dispute the charge and returned my payment.

Products used:
I never received the product I ordered.

Thumbnail of user tamih183
1 review
5 helpful votes
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January 28th, 2024

The jacket I ordered is not at all it described. It's cheap thin not a sweatshirt it looks like something a 90-year-old woman might like to wear and I can't return it. The shirt I have is awful. I don't like it at all and I can't return that either. Don't order from this company. It's a scam. The last picture is what I ordered and paid for. Clearly not
The same

Tip for consumers:
Don’t buy from this company

Products used:
Two jackets and a shirt don’t like any of them

Service
Value
Shipping
Returns
Quality
Thumbnail of user teresas2029
1 review
0 helpful votes
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February 11th, 2024

I've been trying to get a return authorization for both shirts only to be told thru their online chat that I can keep both and get a 9 dollar credit. I don't want to keep two shirts that are too small and what would I do with a 9 dollar credit?! They will not reply to emails and it takes days to get answers through their online chat!

Tip for consumers:
Horrible customer service. Forget trying to get a return authorization or replies to emails!

Products used:
Two identical shirts in two different sizes that do not fit. Their size chart is terribly wrong!

Service
Shipping
Returns
Thumbnail of user leianac1
1 review
1 helpful vote
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December 23rd, 2023

I just received my second year order from Valanio. I absolutely love everything I've ordered. This is a REAL REVIEW. If anyone wants to contact me to confirm what I'm saying they are free to do so. Everything I have ordered both last year and this year I have received in about 2-3weeks. Sizes were fine, with one dress needing should straps shortened 1 inch. Bit lovely clothes! I will order next year again.

Products used:
I have ordered
3 dresses
2 shirts
2 sweaters
1 jacket

Thumbnail of user ylockerby
1 review
3 helpful votes
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January 6th, 2024

I ordered 2 items in 12/4, they supposedly shipped on 12/18. I was told to be patient and wait 12-16 days it's been more and I asked for a refund twice and they just keep saying to be patient. Unacceptable

Service
Thumbnail of user pattyp214
2 reviews
1 helpful vote
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April 8th, 2024

Great customer service The items are not what the pictures portray! The Quality is very good. It seemed like it took forever for them to arrive, but they were worth the wait. I found the items that I purchased to…Excellent service. Returning items was easy and very happy with money returns.Keeping me informed every step of the way. Great company to deal with the company

Service
Thumbnail of user bettyl1108
1 review
1 helpful vote
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March 2nd, 2024

Scam. Not a US made item and super obvious. Cheap. Worst ever. Do not buy from them. You will be sorry and can't return because there is no way to do so

Thumbnail of user jillanneb2
1 review
1 helpful vote
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May 4th, 2023

I knew the shipping was going to be about 2 weeks and it came in about 12 days. It was coming from England I believe. I ordered three tops, they were exactly how represented in the pictures. I'm Medium in American clothes and the Medium fit me perfectly. I was really impressed with the quality of the tops and I am so excited to wear them this summer. Also, they kept me informed the whole way with shipping and tracking info. Jillanne Burns

Thumbnail of user sharonw2560
1 review
5 helpful votes
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January 20th, 2024

Do not do business with this company! Very dishonest. Goods are not made in South Carolina. When you try to return an item for refund they tell you to mail it to Dubai!

Tip for consumers:
Nothing on their website is true.

Products used:
None

Service
Value
Shipping
Returns
Quality
Thumbnail of user christinac1506
1 review
23 helpful votes
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April 22nd, 2023

I spent about $130 on 3 items from this store. It said the clothes were made in America which is why i splurged. It took about 3 weeks for the items to arrive. They look nothing like the pictures. The material is really crappy. This is definitely a scam and i dont know how they could be allowed to advertise the clothing as being made in America when its being shipped from China. Total waste of money

Tip for consumers:
This site is a scam

Products used:
2 shirts, 1 dress

Service
Value
Shipping
Quality
Thumbnail of user audreys547
1 review
6 helpful votes
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March 15th, 2023
Verified purchase

I ordered 4 tops. 3 I actually have kept and worn. The 4th one I have been tryimg since they arrived to return. NO paperwork was included inside or outside of my packaging. No name or info on any of the tops either. When you try to return they require your Order number but with no paperwork you can't/ They don't answer your emails and via phone same issue. I won't order again as customer servous is NON EXISTENT!

Tip for consumers:
Only order if you are 100% positive you will like it and they will fit. IMPOSSIBLE to return. No paperwork inside or on their shipping label. No order number given and they require this for any returns. Will not answer my emails and phone is same issue, no order number you get nowhere.
I did like 3 of the 4 tops. Not the highest quality but not the lowest either. Pretty and comfortable. What a shame they have such horrible customer service as I would have ordered again.

Products used:
TOPS.

Service
Value
Shipping
Returns
Quality
Thumbnail of user jamesm8209
2 reviews
22 helpful votes
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February 1st, 2023
Verified purchase

Anyone reading this review should immediately drop this website from their list of possible sellers. Classic bait and switch. Show something that appears to be quality and then ship another. And they won't pay for return and only will offer you a small credit to keep items. Avoid Avoid Avoid

Tip for consumers:
AVOID

Products used:
None. Going to BBB for filing

Service
Value
Shipping
Returns
Quality
Thumbnail of user mariam3830
1 review
33 helpful votes
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March 13th, 2023

They are a scam. They sell the same crappy clothes from China( not Canada or Australia) that don't look at all like the pictures, in several websites. I don't like to give reviews, but if this can help somebody else, it will be worth it. I gave them one star because there is nothing less to give.

Tip for consumers:
It would have been helpful to know they are a scam

Products used:
None. Gave them away.

Service
Value
Shipping
Quality
Thumbnail of user alans1321
1 review
25 helpful votes
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March 25th, 2023

My wife purchased 2 items. They are clearly labeled "made in China". The Valanio's website says their clothing is made in South Carolina. I questioned this on their Facebook page, my comment was removed within an hour! Buyer beware!

We despise dishonest businesses!

Tip for consumers:
Dishonest advertising, mediocre quality at best, poor value

Products used:
Top, dress

Value
Shipping
Quality
Thumbnail of user kiml1145
1 review
18 helpful votes
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January 13th, 2023
Verified purchase

Do not touch this company with a barge pole! The advertising makes the clothes look lovely but they are not! The fabric is awful, the sizing is wrong and instead of just being able to return them and get your money back, they try to negotiate a lower figure with you while telling you to keep the items - which you don't want! Also these clothes are not made in America as advertised.

Thumbnail of user jw1124
1 review
1 helpful vote
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May 22nd, 2023

Says made in USA on website, but shipping from China. Hmmmmm...Something is fishy and not right..

Service
Value
Shipping
Quality
Thumbnail of user robina502
1 review
14 helpful votes
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April 6th, 2023
Verified purchase

I should have gone with my instinct and not bought anything. Purchased 4 dresses and all are horrible and when I tried to return them it was a nightmare and still is - they really do not have a return policy. They say they will refund you a fraction of the cost and to keep the items. When you tell them you just want to return the entire order, they start to bargain with you on a refund and tell you to keep the items. They don't even want their own items back. I feel like a sucker!

Products used:
NONE

Service
Value
Shipping
Returns
Quality
Thumbnail of user elizabethp1925
1 review
15 helpful votes
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December 1st, 2022

I really don't want to give it even 1 star. The clothes are not made in the USA, tags say China. The merchandise is way over priced for the cheap knit material used. It takes weeks to receive. The shipping label is from California, not South Carolina as the site claims. Customer service is non existent. I've emailed them several times and still no reply - it's been 6 weeks since I first contacted them. Do Not waste your money as I did!

Products used:
I bought 3 dresses

Service
Value
Shipping
Returns
Quality
Thumbnail of user peggyw472
1 review
7 helpful votes
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August 31st, 2023

I ordered 3 shirts for $102, spending that much because they advertise "easy returns", and "shipped from America". The clothing was cheap and defective-seams sewn inside out! When I requested to return, they offer me $23 and tell me I can keep the product. Why do I want to keep anything that is unusable? Their shipping is in Dubai, not America, and to return the items cost more than $100. NOTHING WAS AS ADVERTISED! I don't understand how companies like this are allowed to remain in business, when everything about them is fraudulent.

Tip for consumers:
All of these reviews would have been helpful to me. I’m sorry I didn’t check this out first! This is my first time dealing with a fraudulent company. I still don’t understand how they are allowed to continue with their false advertising.

Products used:
Nothing is useable. Everything is still sitting in original packaging, in the bag it was shipped in. I’m not ready to throw away yet, still in shock that such a company is allowed to continue with these fraudulent business practices.

Service
Value
Shipping
Returns
Quality
Thumbnail of user ginw4
1 review
2 helpful votes
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August 14th, 2023

I bought six different tops and I spent over $300 Canadian. When I bought the tops, I ordered according to actual size that they listed on their website. In my case I ordered a small they were perfect fitting. Did not have any discrepancy from what their website stated. At one point I wanted to change one of the tops, this was before the order had been filled for delivery. Someone got back to me quickly and asked for specifics, so they knew which top to replace it with. Everything went perfectly, and within no time they had change the order and sent me confirmation that the new top I wanted was included.

Shipping was reliable, and informative. I got a tracking number as soon as the items were shipped. I was able to use that tracking item on my own Canadian Canada post as well as a different tracking site if I wanted. The package arrived early in the day exactly when I have been notified it would.

Honestly, I have had nothing but a really good experience with this company. I most definitely would buy again through this company without any hesitation whatsoever.

In regards to where the products are made, I do not have confidence that they are made in North Carolina, and I do see the word China on the tags. However, the clothing items are attractive, well-made, stylish, and feel nice to touch, so it really makes no difference to me where they are made.

Products used:
Ladies tops

Service
Value
Shipping
Quality
Thumbnail of user cindy.r
1 review
5 helpful votes
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August 7th, 2023
Verified purchase

I thought the tops I received were cute but they weren't even close to correct size, a red flag for made in China and not South Carolina. Their website says easy returns but it is quite the opposite. I, too, keep getting refund offers but not close to what I paid and the tops don't work, I need my money back! Unfortunately, my credit card company will take the hit and reimburse me. Do not buy from this company.

Products used:
Tops

Service
Value
Shipping
Returns
Quality
Thumbnail of user phyllisn124
1 review
15 helpful votes
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February 11th, 2023
Verified purchase

I purchased what I thought would be the perfect dress for mother of the bride. It's horrible and they won't refund my money. Crooks don't purchase from them. So disappointed both with the quality of the dress and the company. Plan to contact Department of Justice to see if they can help. By the way they said their office is located in Dubai. Just DON'T, DON'T DON'T buy from them. Selected one because I had to, preferred to not to select any. Wish I had seen these reviews instead of ones on their site.

Tip for consumers:
All I can say is don’t purchase from them. Supposedly their close are made in South Carolina, but it was shipped from the west coast, California to be exact which tells me it came from overseas and not South Carolina. JUST DON’T!

Products used:
I got a poor quality dress and they have offered me $10.00, 14$ (their printed price not mine. Proves they are a foreign country), and finally US$24, their best offer according to them.
They are playing around, while their website offers a full refund if sent within 30 days with a code from them which they refuse to supply.

Thumbnail of user katheriner615
1 review
13 helpful votes
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January 27th, 2023

Clothes are not as dressing as shown. They're just t-shirts - even if it looks shiny and dressy it isn't.
Example: Golden Goddess V Neck Long Sleeve Top - it's so pretty, and shiny, as they've overly enhanced their photo's. It's actually a golden baby poop brown t-shirt. It does have sparsely sequenced sleeves. But it's not a shiny dressy top.
They refuse to give a return authorization or a refund for the 3 tops, I received, which are not as shown.
Unless your wanting over priced bland t-shirts, I do not recommend purchasing from this company.

Tip for consumers:
That the photos of their clothing are overly enhanced and not what you get. Also, that they refuse to accept returns or make refunds.
They also blocked me from leaving a review of the service.

Products used:
None. Purchased what appeared to be dressy tops. But were just t-shirts. They're repackaged in hopes they will reconsider. So, I'm unable to provide a photo.

Service
Value
Returns
Quality
Thumbnail of user betsyc153
1 review
3 helpful votes
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September 11th, 2023

First, the clothes are not made in South Carolina. That's total bs.
Second, the quality of the fabric is awful - completely synthetic.
Third, the sizing is way off.
Fourth, forget about what they say about returns. I tried to return my entire order and they told me to keep it and send $20.00 for shipping of a different size. Customer Service stopped responding when I refused to do that.
Thankfully, I advised my bank of this scam and they reversed the charges. So I got my money back and will donate the 3 shirts if someone wants them. Don't shop with them!

Tip for consumers:
It's a total scam - everything they say is false.

Products used:
Shirts

Service
Value
Shipping
Returns
Quality
Thumbnail of user christineg88
2 reviews
17 helpful votes
  • Send Message
March 16th, 2023
Verified purchase

Awful stay away. Impossible to get a refund.I paid $85 for 3 items.They wanted to refund me $14. Kept making offers. Never would give me their address to return. There is no phone number or address for this company.

Tip for consumers:
If you size varies from theirs I would not purchase from them. Their refund policy is awful. You won't get a full refund.

Products used:
None the fit was awful

Service
Value
Shipping
Returns
Quality

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