• VampireFreaks

2024 CUSTOMER CHOICE AWARD

VampireFreaks

Ratings On Other Platforms

Trustpilot
4.8 / 5

Overview

VampireFreaks has a rating of 4.8 stars from 5,435 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with VampireFreaks most frequently mention customer service, great quality, and fast delivery. VampireFreaks ranks 1st among Goth sites.

  • Service
    479
  • Value
    280
  • Shipping
    281
  • Quality
    4842

Proactively asks for customer feedback

This company responds to reviews, but usually not within the first month

Positive reviews (last 12 months): 95.9%
Positive
1,627
Neutral
32
Negative
37

Instant Feedback

11,298 reviews

21
See all photos

What reviewers want you to know

Positive highlights

  • I've ordered from vampire freaks often and I always enjoy the experience
  • Great quality products that always arrive nicely packaged :)
  • 2024 Customer Choice Winner

Critical highlights

  • Spoke to customer service today regarding an extensive delay in my delivery.
How would you rate VampireFreaks?
Business's Favorite Review

“FREE BATTY BONES PLUSH CMON THATS AWESOME”

Raye J.
6/29/20

FREE BATTY BONES PLUSH CMON THATS AWESOME

See full review
Top Positive Review

“This experience was one of the best in my life!”

Kayla S.
12/20/23

This experience was one of the best in my life! I continuously got updated on the status of my order and it arrived super fast. I ordered me and my boyfriend some mystery box shirts and they ended up being so cool. I was a little nervous at first with not knowing what we were going to get but all of the shirts had great graphics. The shirts were also very soft and a little thick but still breathable. I would definitely recommend this company and will be buying more stuff in the future.

Reviews (5,435)

Rating

Timeframe

Other

Reviews that mention popular keywords

vampire freaks (396) quality products (115) tripp pants (50) delivery time (29) customer service (394)
Thumbnail of user kaelaw11
1 review
0 helpful votes
April 4th, 2024
Verified purchase

I ordered a tshirt that says 'Vampire' in big red font for my boyfriend as a gift and it arrived on time and in perfect condition! It looked just like the picture and was a comfy length for him. He's 6 ft 1 so sometimes shirts can be too short on his torso, but the one I got for him fit perfectly! It's such a conversation starter too, almost everyone that's passed by while wearing it has made a comment about vampires to him. Loved my experience and will order again!

Reason I chose this business:

The aesthetic of the shop matches what my boyfriend and I wear daily and the prices were reasonable for the items.

Thumbnail of user trantowdashawn955
3 reviews
0 helpful votes
April 27th, 2024

Previously I wrote a review on this website in which I was worried if I would receive my order or not. My order has arrived and the material, skirts and quality are excellent. I love 5 out of 6 of them and the one I don't like has made plans to send me a refund. Sizes are small so be sure to order 2 sizes up. Other than that, I really enjoyed my shopping at this online boutique!

Thumbnail of user marocoakleymughw
4 reviews
0 helpful votes
April 5th, 2024

I have placed several orders with these folks. Many of the items (especially clothing) are unique and ultra colorful. Shirts you just can't get anywhere else. The more you order from them, the more email 'deals' you get offered - many at ridiculously low prices. I highly recommend them. Shipping to the United States does take a few weeks so order well in advance of your need.

Thumbnail of user ashe18
1 review
0 helpful votes
April 28th, 2024
Verified purchase
• Updated review

I love shopping with VampireFreaks, my order always arrives on-time, sometimes even a week or so early! The clothes are always so soft and comfortable, and the incense/candles/roll-on oil perfumes smell so good! I did lose some of the spikes on the pair of Demonia boots I ordered (they fell off when I took them out of the shoebox), but otherwise no complaints at all, love shopping with VampireFreaks!

Reason I chose this business:

Because of the amazing quality!

I am so excited, just made my first order, me and my...
September 2nd, 2023
Verified purchase
• Previous review

I am so excited, just made my first order, me and my husband-to-be are both goth gays so we'll be regular customers >:3

Reason I chose this business:

Because VampireFreaks is amazing! I've heard nothing but good things, especially *******@clawed_beauty101 on YouTube Shorts, and my first product from VampireFreaks was the Medusa shirt (bought it at my local Spencer's). The "sinfully soft" line is no joke, it is the softest shirt I own (which is saying something, considering I have at least fifty). Will definitely be buying most of my clothes from VampireFreaks in future!

Quality
Thumbnail of user stelamarist
1 review
1 helpful vote
March 18th, 2024
Verified purchase
• Updated review

The customer service at Vampire Freaks is excellent. I received all the support I needed. Unfortunately, for someone who lives in Brazil like me, it is not viable to make purchases from the US. The customs policy here is too demanding and, besides taking more than half a year to have my package finally delivered, I ended up paying more than double the purchase price in taxes.

The vampires in customer service were very welcoming and attentive, and did their best to help me with my issues.

Reason I chose this business:

The whole aesthetics of the site and products caught my attention. I found the items very appealing.

* VampireFreaks attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond

Service
I find information easily, the search button is very...
July 19th, 2023
Verified site experience
• Previous review

I find information easily, the search button is very functional, the pictures are great, there is enough information about the products. The designs are really pretty.

Reason I chose this business:

Checking my orders.

Thumbnail of user yvonnm
1 review
0 helpful votes
April 13th, 2024
Verified purchase

I ordered two jackets they fit perfectly. I wear them every day. I ordered the Medusa and the queen of hearts. They came way before they were supposed to they even double check to make sure I was the owner of my debit card which I greatly appreciate so I know that no one will be trying to order stuff and scam me, definitely ordering from Again Vampire Freaks. Everyone asked me where I'm getting my jackets from and I gladly tell them cannot wait to order again.

They were very friendly they explained to me why they needed proof that it was my debit card. They checked back up with me. Customer service was absolutely perfect.

Reason I chose this business:

This was the only website where I could find a plus size medusa jacket

Service
Thumbnail of user binkz
1 review
0 helpful votes
April 17th, 2024
Verified purchase

What a gorgeous site for all your alternative needs! Super cute how they send emails and put extra goodies in the package :)) . But if your from the Netherlands expect to pay HUGE import fees/taxes. I paid 60% extra on the import taxes excluding the shipping costs... So be aware

Reason I chose this business:

I saw clawedbeauty_101 advertise it and I was instantly hypnotised by all the cute stuff you guys sell :))

Service
Thumbnail of user kaylas727
1 review
0 helpful votes
December 20th, 2023
Verified purchase

This experience was one of the best in my life! I continuously got updated on the status of my order and it arrived super fast. I ordered me and my boyfriend some mystery box shirts and they ended up being so cool. I was a little nervous at first with not knowing what we were going to get but all of the shirts had great graphics. The shirts were also very soft and a little thick but still breathable. I would definitely recommend this company and will be buying more stuff in the future.

Reason I chose this business:

I wanted to try something new and ended up stumbling into this site. I thought their clothing looked really cool so I decided to try it out and it worked out great.

Quality
Thumbnail of user garyw463
2 reviews
0 helpful votes
April 21st, 2024
Verified purchase

Absolutely a fan. I found many items for a collection of mine on this site costing significantly less money. Processing and shipping is always fast, with items securely packaged.

Highly recommend.

Reason I chose this business:

Cost savings.

Thumbnail of user sanaas10
1 review
0 helpful votes
May 7th, 2024
Verified purchase

I got the Tripp NYC Maximum Skull Pant (Black Denim ones) for my boyfriend's birthday and he really loved them. It shipped pretty fast and the quality was comfy/breathable. Thank you 🖤!

Reason I chose this business:

This site had Tripp NYC pants and a more broader selection at that so they really caught my attention.

Thumbnail of user tonio84
1 review
0 helpful votes
April 20th, 2024
Verified purchase

Love shopping at VampireFreaks! They have such an amazing selection of ghoulish items that I love. Shipping is always super quick too!

Reason I chose this business:

Love the selection!

Thumbnail of user bretth472
1 review
0 helpful votes
April 28th, 2024
Verified purchase

Cool stuffed creatures. It's about time. I've purchased a few of them and they all have good stitching and are really soft.

Reason I chose this business:

Cause they have dope stuff.

Thumbnail of user tenishal5
1 review
0 helpful votes
April 12th, 2024
Verified purchase

I Love everything I have purchased so far. The products exceeded my expectations and came perfectly packed with little bonus surprises.

Reason I chose this business:

Dark and Spooky

Thumbnail of user yoselinm4
1 review
0 helpful votes
April 10th, 2024
Verified purchase

Had to return the tank tops because of wrong size! But the salt and pepper shaker was a keeper! Love it!

Easy return instructions ! Helpful staff !

Service
Thumbnail of user skyyjimaleeejh
12 reviews
0 helpful votes
April 5th, 2024

They always deliver in a timely manner. Products are quality at good prices. So many products to choose from! Fun site!

Thumbnail of user ivym124
1 review
0 helpful votes
May 8th, 2024
Verified purchase

The quality of the clothing is incredible! But I paid $40 for express shipping and they didn't send it express. I emailed 3 times and got a generic email back of how shipping times work. I had to call them to get help. Once I spoke to someone she was wonderful and got it taken care of. But they had to re-do the order so it took another week. I wish they would have refunded even half the shipping cost.

Emailing the company wasn't great. They messed up my shipping and just sent me a generic email about shipping times and didn't read what I said. I paid for express and they shipped it regular. Once I called them and spoke with them they were great. But I had already waited almost 2 weeks for an order I should have had in 3-4 days. I wish they had refunded me half the shipping cost or offered me a discount to shop again.

Reason I chose this business:

The Graphics and quality. Pricing is fair as well!

Service
Thumbnail of user angelw263
1 review
0 helpful votes
April 12th, 2024
Verified purchase

My order arrived safely and in a timely manner just like the last time. Will happily order from VampireFreaks again.

Thumbnail of user rachaell115
1 review
2 helpful votes
April 8th, 2024
Verified purchase
• Updated review

I love shopping and supporting VampireFreaks. They're like a one stop shop that has all the brands that I enjoy. But better than buying them from other sites, at VampireFreaks, you can actually talk to a real person! They have gone above and beyond and out of their way in the past, to help me with orders, and even did a special Order for me once from a discontinued item that I wanted. There's a live person that always answers the phone during their business hours and knowing that they are a local company makes me feel good about my purchase. They also have a pretty decent reward program. Also, they put together a goth music convention every year, which makes them super awesome! I'm a loyal customer for life.

I love love love this site!
November 18th, 2021
Verified purchase
• Previous review

I love love love this site! They have so many of my favorite brands all in one spot. They always ship their items in a timely manner and always do fantastic follow up customer service to make sure that I'm happy. And sometimes they even send personalized emails thanking you for shopping with them. I've actually had to call them and use their phone customer support which was equally as pleasant. Good folks with great products.

Unlike other chain stores, when I called the customer support I was greeted by a person immediately. They were personable and friendly and resolved my issues immediately. They are very friendly and I highly recommend doing business with them for that purpose alone.

Reason I chose this business:

One of the only websites around that cater to my fashion styles from clothing to home accessories in one spot. And I love that they’re independently ran instead of some corporate machine. Makes me feel better about buying products from them.

Service
Quality
Thumbnail of user wiiliamlevattegwyvi
5 reviews
0 helpful votes
April 12th, 2024

You do need to be patient for delivery if ordering from the USA. Also some of the clothing sizes do not true to size. I recently purchased 3 different style shorts size large, XL, XXL and all were sized almost exactly the same. It wasn't a big problem though, as I handed them down to my son who they fit perfectly. I will have to order a size larger than their sizing chart displays.

Thumbnail of user sabrinam159
1 review
0 helpful votes
February 13th, 2024
Verified purchase
• Updated review

Awesome happy with everything I received. Good quality on all products easily remove the tags and comfortable. Never had an issue and ordered quite a few times.

Reason I chose this business:

Always been a fan since it was a social site

Quality
Awesome products and fast shipping
May 15th, 2020
Verified purchase
• Previous review

Really easy to navigate through the site. Like everything and the vampire freaks pen is probably my favorite thing ever now. Thanks!

Reason I chose this business:

Fast service

Reason I chose this product:

I liked them

Value
Shipping
Quality
Good
May 15th, 2020
Verified site experience
• Previous review
Reason I chose this business:

Fast service

Reason I chose this product:

I liked them

Thumbnail of user ic53
1 review
0 helpful votes
February 18th, 2024
Verified purchase

My experience on the website was very easy and good. The process took a while but it did come to me and I loved everything about vampirefreaks

Reason I chose this business:

I love the designs and culture around it. I admire local shops and creativity

Quality
Thumbnail of user bjh87
1 review
0 helpful votes
April 10th, 2024
Verified purchase

I love the cauldron mug! The wand, only so-so. It is quite heavy and will make a nice weapon!

Thumbnail of user lynnw845
1 review
0 helpful votes
April 25th, 2024
Verified purchase

Fast shipping. Great communication. Fabulous item! I love my Bride of Frankenstein vase-head. I will be displaying her year round with my fancy Victorian lady vase-heads!

Reason I chose this business:

Found on Facebook

Thumbnail of user anthonyr2078
1 review
0 helpful votes
April 4th, 2024
Verified purchase

Both products I received in less time than I was told, absolutely thrilled about that! They fit perfectly and I would definitely shop with VampireFreaks again!

Reason I chose this business:

Some of my friends had products of VampireFreaks and the designs are just out of this world! So I took a peek at the website and I just had to buy something!

Thumbnail of user madisong343
1 review
0 helpful votes
December 15th, 2023
Verified purchase

I absolutely love and adore this store with every ounce of my being. It's really become my go-to store for all my spooky accessories, given they have the best selection for very reasonable prices. The most important part of this review is actually how original the designs on all VampireFreaks branded products are; the artwork is impeccable, tasteful, and the perfect pairing with anything from spooky pajamas to your favorite old pair of Tripp pants.

Reason I chose this business:

A lot of goth clothing stores aren’t making things that can really be worn in a low-key setting. I have a hard time finding clothes that aren’t club-wear, and VampireFreaks branded clothing is perfect for still representing the dark and spooky lifestyle during all parts of my daily routines.

Quality

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From the business

VampireFreaks is an independent, family-owned business dedicated to curating the coolest goth clothing for freaks and fiends! Since 1999, VampireFreaks has been dressing boils and ghouls around the global in alternative attire. From gothic clothing to punk fashion, VampireFreaks is your one-stop-shop for all things spooky. Conjure some witchy vibez with our spellbinding housewares, haunt the streets in Tripp pants, and keep it creepy with Killstar! We’re over the moon for our customers as you can see on our store reviews! Check ‘em out to hear first-hand about our top-notch goth goodz and spooktacular customer service.

Company Representative

Thumbnail of user jetb3
Jet B.
Usually responds not within the first month

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4.8
5,435 reviews
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