Veritas Global Protection

Terrible service. Claim process is very slow. They will do anything they can to delay the process to make you despair and pay out of pocket, or they will give nonsense excuses on delay reason. Been waiting almost two months just for them to confirm approval and ship the part my vehicle needs. Customer service is the worst I have dealt with. Maybe 1/10 reps will help you instead of saying "that's just how it is" I highly recommend to stay away from this warranty.

Happy that we used Veritas Protection. It has been excellent experience. The customer service is great, and the claims process is amazing. Would definitely recommend to anyone looking for a vehicle service contract!

Although I've been with veritas protection for over three years, l haven't had to file a claim or get a quote. I expect theuveill be there if I need to. Seems like a good company. Thanks in advance.

This is an edit to a highly critical original 1 star review which I will leave intact below. In the interim between that time and now Veritas made a very appreciated reversal and paid most of the expenses to replace the hybrid battery in our Chevy Volt. The experience was neither smooth or as complete as we would have preferred, but it saved our car. The highly stressful process dragged on for more than a month and required many phone calls/emails between Veritas and ourselves. In addition, finding a shop and battery they would approve was quite difficult with the limited budget they offered. We had to pay around $500 out of pocket in addition to the price of the warranty, but, as mentioned above, we would have lost the car without their help.

Based solely on the end result I considered giving 5 stars, but frankly we had to work harder than they did to get the work done. This traumatic experience eventually worked for us, and we are most certainly grateful, but being on disability our expenses stretched us as far financially as we could possibly afford.

To conclude, I would recommend Veritas, with caution and attention to detail. You should carefully read their lengthy contract (or any other contract for that matter) and specifically address your questions and concerns before signing. We actually called them before we bought the car and a very polite young gentleman took the time to help us with our issues which, in turn, helped us make the decision to use his company. The contract is expectedly one-sided and expensive but we found they will honor their obligations when all terms are met. With that, my family and I wish Veritas and all their customers only the best.

Here is our original, unedited review:
We was buying a hybrid and knew nothing about electric engines so we added almost $4,000 to the loan for peace of mind. Sure enough, the battery failed. AAA towed it to a dealership and the estimate was $36,500. That's not a misprint. Veritas pointed out an undisclosed ultra fine print item limiting their liability to the value of the car, or $6,800 (not much more than the cost of the warranty), of which they already took $100 to pay for the inspector to look at it. They also insisted on only new parts, so refurbished was denied. We now owe hundreds of dollars to tow the car back home plus the dealer ship's charges for diagnosing the problem. I am disabled and it is impossible to purchase another vehicle, adding a second payment, and pay off the remaining $8,000 loan. We could be forced to choose between keeping the house we built 20 years ago when we didn't know I would get sick or add a new car payment. As of Jan. 8,2023 we are actively seeking an attorney.

This auto protection plan provides excellent coverage. It has made my car ownership experience so much better. If something happens I just give them a call and get my repairs.

I've had 2 claims and the policy was clear as to what was covered and what was not. No surprises. They covered the services within the agreement with no problem. Standard 100 deductible. Customer service has been most helpful. I've been pleased with veritas protection. I follow my maintenance schedule religiously so we don't have an issue down the road.

I've been a Veritas customer for a decade. Their auto protection plan has never let me down. I had several issues and they came through each time.

Great coverage for a reasonably price.Just wish i was able to make updates to my payment method online

Keep up the good work guys. With your services, I am always sure that I can enjoy driving my offroad truck without having to worry about the cost of service.

So far I haven't had to do a claim. But the representative I talked to was very polite and knowledgeable. I think the monthly rate is affordable. I reviewed other insurance claims and talked to other people and veritas protection always came up as the best. So of course when people ask me I will definitely tell them to give veritas protection a call.

Do nothing do business with this company. I had an alternator burn out under the warranty. They would not pay for labor and only half the alternator price. They tell my repair facility to have the customer call them. When I did they would not allow me to file a dispute or talk to me.

I see that many individuals gave Veritas Global Protection a very high grade in terms of their overall level of satisfaction. The registration process was quick and painless, and everyone I've spoken to up to this point has been friendly and informative.

I have both a mechanical and tires warranty with them. 2 months I found out I had an oil leak in my Durango. Took it to the dealership. The dealership contacted Veritas. The dealership open the engine to diagnose the problem. Veritas came and took pictures. They then refused to pay for my repairs stating the dealership tampered with the car. Meanwhile everything done at the dealership was recorded on video. They then said the dealership did it get the ok to open the engine to assist what the damages were. They also said I was denied for not producing my maintenance records. I paid $3500 in total for the warranty and these Frauds are trying all moves to not honor the warranty

We have used veritas protection several times and have always been treated wonderfully. Claims are handled quickly. Never a dispute. Best ROI in a very long time. Highly recommend.

Veritas Protection has been a breath of fresh air. Their service is excellent and claim process is fantastic. I would definitely recommend. They had a great vehicle service contract or extended warranty.

Tests indicated that 2 cylinders misfired, but they only repaired one since one cylinder was working at that time. They said I have to wait until it lis fires and the car is not drivable. Sounds like they are putting the driver at risk. Horrible to work with and somewhat rude. They have the power, the customer can only sue them and file a formal complaint. I will never buy a warranty from a dealer. Bad move on my part. The only good is that it is such a crappy car, the warranty has paid for itself. $4k.

Dealing with car repairs used to be stressful, but with Veritas, it's so much easier. So glad I chose their protection plan. It came in handy when I had transmission issues. Thanks!

I have worked with a lot of insurance company's and this one take the cake they do not even pay retail price for parts even though if I was the dealer they would as a small business and auto repair I should be paid the same at the dealer I was cut on labor and prats. Was told to pass that to the customer I take pride in taking care of my customer so I did not pass that on In the end this job has cost me money then making any profit or at least break even. In the future I will not work with this company at all

While I spoke on the phone with a customer service representative, that person guided me through all of the different security plans that could be purchased as well as the benefits that came along with each one.

I've been a Veritas Global Protection customer for over a year now and I have to say, I'm thoroughly impressed. Not only do they offer several plans to choose from at an affordable price, but their customer service is top-notch. Whenever I've had an issue, they've been quick to respond and resolve it. I highly recommend them for anyone in need of a car protection plan.

I brought a Veritas policy from Shift.com when I purchased my car two years ago. Then, the transmission of my vehicle had a problem that needed to be fixed. But I didn't tell them about the issue happening to my car until a month later. Because I was struggling with my classes, feeling anxious about my classes, and I didn't have the mood and time to take my car to the dealership. When I tried to make a claim for the repair fees, I was told that I was supposed to report the problem soon after the issue occurred. But, I didn't know about that and didn't report the problem. So they refused to pay even a buck for the case. I think, although I reported the case late, so you just refused the entire thing? You don't need to pay some amount of the bill?
About two months ago, I told them that I wanted to cancel the policy, and they said they would send me an email to do that. But, they haven't sent me any email, and they keep charging me fees for the useless policy.

I'm elderly and since my dear husbands passing I take care of the car now. It's easy and veritas protection is always there for me when I have a question. Thank you veritas protection for making an old lady not afraid about the car anymore.

I have not used your services yet I have talked with your customer services and they were very professional.